CUSTOMER COMPLAINTS HANDLING PROCEDURE
As a firm licensed by the National Approved Letting Scheme, Marcus Telford Estate Agents London Ltd aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:
? If you believe you have a grievance, please write in the first instance to Aran Ubhi at the address below:
534 London Road, Isleworth, Middlesex, TW7 4EP
? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
? Following the conclusion of our in-house review we will write to you with a final written statement.
? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to:
The Property Redress Scheme
1st Floor
Premiere House
Elstree Way
Borehamwood
WD6 1JH
0333 321 9418
www.theprs.co.uk
Last updated at 5:03 PM 31/05/2019 by ARAN UBHI