100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Mansons Property Consultants are multi award winning estate agents, specialists in sales, lettings & property management based in Jesmond, Newcastle upon Tyne.Buying, selling or renting we can help. We are an independent estate agency which was established 2001 and the exclusively appointed Guild Property Professional member for Jesmond. We are committed ...
show more
Mansons Property Consultants are multi award winning estate agents, specialists in sales, lettings & property management based in Jesmond, Newcastle upon Tyne.
Buying, selling or renting we can help. We are an independent estate agency which was established 2001 and the exclusively appointed Guild Property Professional member for Jesmond.
We are committed to providing a high-quality personal service to customers looking to sell, let, buy or rent which is reflected in our online reviews.
Buying, selling or renting we can help. We are an independent estate agency which was established 2001 and the exclusively appointed Guild Property Professional member for Jesmond.
We are committed to providing a high-quality personal service to customers looking to sell, let, buy or rent which is reflected in our online reviews.
Latest Reviews
View all Reviews 40
26th Mar 2021
reviewed by 'Tracey'
21st Nov 2019
reviewed by 'David'
16th Sep 2019
reviewed by 'Lucy'
21st May 2015
reviewed by 'Dean'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £68,000 | £250,000 |
| Lettings | 100% | 99% | £550 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 1 | 19 | 2 | 2 | 0 | 1 | 0 | 4 | 1 |
Areas covered
- NE1
- Newcastle upon Tyne
- NE2
- Jesmond\/Spital Tongues
- NE3
- Gosforth\/Fawdon
- NE7
- NE20
- NE29
- NE30
- NE67
- NE68
- NE69
Address
5 Holly Avenue West
Jesmond,Newcastle upon Tyne
Tyne and Wear
NE2 2AR
0191 209 2222
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
No Properties
Jun 24,2013
Jun 24,2013
0
people found
this helpful
this helpful
A tenant was found for my property quickly in spite of my being pretty fussy I.e. no children, no animals and non smokers.Mansons managed the rental efficiently and carried out regular checks, and sorted out any problems when they arose. The property was ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2013
Jun 17,2013
0
people found
this helpful
this helpful
Terrible agencey. The staff are rude, unhelpfull and favour the landlord rather than helping both parties as they should. When i was in the proccess of signing up for the property the letting agent was rude and abrubt on calls if there was any delays ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 29, 2013
View all comments
(1)
Dear Ashleigh
Further to your recent review, I have identified the property from the damp/condensation issues noted in your review.
I was really disappointed to read your comments. You highlighted your concerns and previous loss of items to Mansons on the 23rd April 2013, prior to this you had liaised directly with the landlord. Mansons would not advise dealing direct with a landlord as we would liaise with them on your behalf. Your original query was to continue with the tenancy but, on a s ...
Apr 16,2013
Apr 16,2013
0
people found
this helpful
this helpful
Discrace the company are s***, the flat we rented with our 6 month old child started leeking through the roof into the babies room in October and mansons wouldn't do any thing about it till feb wen we left and they found another tenant. The windows ...
read full review
read full review
What agent could do to change your mind?
NothingAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 06, 2013
View all comments
(1)
Dear Gary,
Further to your recent review, we can confirm that there were no outstanding deposit monies around the 16th April or before. We believe we have identified the property that this relates to. If this is the case, your bond was in fact returned on the 27th February 2013, 5 days after you were released from your tenancy agreement and the landlord began repair works.
If this is not correct, we would strongly urge you to get in touch directly or contact My Deposits if a genuine reason ...
Jun 26,2012
Jun 26,2012
0
people found
this helpful
this helpful
As far as estate agents go in Jesmond, Mansons has provided consistently excellent service. After previously dealing with a very unreliable agent who caused more stress than necessary, the efficiency of the staff at Mansons was exceptional. Being young professionals living in Jesmond there are ...
read full review
read full review
Was this helpful?
Yes
Yes
May 30,2012
May 30,2012
0
people found
this helpful
this helpful
I found my flat through Mansons and had no complaints with that part of the process. Mansons also manage the property and they have really come into their own since moving in. Not long after we moved in the flat above flooded and caused extensive ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08,2012
Apr 08,2012
0
people found
this helpful
this helpful
I have been absoluted delighted with the service I have received from Mansons on managing my property. My property has been occupied constantly since I commenced using them and I have had the peace of mind that all the necessary requirements for letting my property ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08,2012
Mar 08,2012
0
people found
this helpful
this helpful
I left a property in Citipeaks which you let to me in June last year. I have been inspired to write this because since then I have been dealing with one of your competitors and it made me realise how proactive, helpful and willing to ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2012
Mar 05,2012
0
people found
this helpful
this helpful
My friends and I used this agent to rent a student house from in 2010. Whilst the house was adequate, their handling of the entire system was unprofessional and infuriating.
The major point that got me was their handling of returning the security deposit paid at ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08, 2012
View all comments
(1)
Anonymous Student,
Thank you for your feedback.
We do encourage anyone who is dissatisfied with the procedure to dispute it via the relevant channels. This information is highlighted to all tenants prior to starting the tenancy and throughout the checking out and bond reimbursement process.
Every deposit taken, whether for a student or professional let, is registered with an approved scheme in accordance with current legislation. These schemes are in place to prevent agents or landlord ...
Feb 27,2012
Feb 27,2012
0
people found
this helpful
this helpful
I have had a long standing relationship with Mansons, ranging from property sales and valuation to general property related advice. I have always found their knowledge, attention to detail and professionalism second to none. Where they have been unable to help directly, they have located ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2010
Nov 06,2010
0
people found
this helpful
this helpful
I have used this company on several occasions to handle the letting of my properties, although they are slightly more expensive than others in the area, they have been able to secure tenants quickly....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Mansons Complaints Procedure
As a member of the following:
The Guild of Property Professionals
UKALA
The National Residential Landlords Association
The Property Ombudsman
Mansons Property Consultants aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following: If you feel it necessary to make any kind of complaint, we would respectfully request that any grievance is sent to us in writing including the nature of the issue for the attention of:-
Complaints relating to Property Management: Mrs Cindy Barrow, Property Management Department at the address below.
Complaints relating to Sales and Letting: Mrs Deborah Thorpe, Sales and Letting Department at the address below.
Mansons Property Consultants Ltd
5 Holly Avenue West,
Jesmond,
Newcastle Upon Tyne.
NE2 2AR
Once your letter has been received it will be acknowledged in writing within 3 working days and a proper investigation promptly undertaken. A formal written outcome of your investigation will be sent to the Complainant within 15 working days. A senior member of staff not directly involved in the transaction should deal with the complaint. If the complainant is dissatisfied with the result of the internal investigation, please contact Mr Nick Manson, Company Director of the firm in writing. Who will further investigate the complaint within 15 working days. Or if the complainant would prefer, Mansons Property Consultants can arrange mediation between the complainant and the company. Mr Nick Manson (Managing Director), Mansons Property Consultants, 5 Holly Avenue West, Jesmond, Newcastle upon Tyne, NE2 2AR. If we have responded to your complaint in writing and no progress towards a resolution has been made within 30 days of your initial written complaint, we would recommend that you contact The Property Ombudsman within a timescale of 12 months of Mansons final viewpoint letter to the below address to :- The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP Telephone: 01722 333306
Please note that Mansons Property Consultants are a member of the following client money protection and redress schemes:
UKALA Client Money Protection (member number 084477)
The Property Ombudsman (TPO) (Redress Scheme)
Last updated at 12:33 PM 16/11/2020 by Nick Manson
As a member of the following:
The Guild of Property Professionals
UKALA
The National Residential Landlords Association
The Property Ombudsman
Mansons Property Consultants aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following: If you feel it necessary to make any kind of complaint, we would respectfully request that any grievance is sent to us in writing including the nature of the issue for the attention of:-
Complaints relating to Property Management: Mrs Cindy Barrow, Property Management Department at the address below.
Complaints relating to Sales and Letting: Mrs Deborah Thorpe, Sales and Letting Department at the address below.
Mansons Property Consultants Ltd
5 Holly Avenue West,
Jesmond,
Newcastle Upon Tyne.
NE2 2AR
Once your letter has been received it will be acknowledged in writing within 3 working days and a proper investigation promptly undertaken. A formal written outcome of your investigation will be sent to the Complainant within 15 working days. A senior member of staff not directly involved in the transaction should deal with the complaint. If the complainant is dissatisfied with the result of the internal investigation, please contact Mr Nick Manson, Company Director of the firm in writing. Who will further investigate the complaint within 15 working days. Or if the complainant would prefer, Mansons Property Consultants can arrange mediation between the complainant and the company. Mr Nick Manson (Managing Director), Mansons Property Consultants, 5 Holly Avenue West, Jesmond, Newcastle upon Tyne, NE2 2AR. If we have responded to your complaint in writing and no progress towards a resolution has been made within 30 days of your initial written complaint, we would recommend that you contact The Property Ombudsman within a timescale of 12 months of Mansons final viewpoint letter to the below address to :- The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP Telephone: 01722 333306
Please note that Mansons Property Consultants are a member of the following client money protection and redress schemes:
UKALA Client Money Protection (member number 084477)
The Property Ombudsman (TPO) (Redress Scheme)
