Manners Residential
4.7/5, 247 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
94% lettings fee satisfaction
Established in 2000 by James Manners MARLA & NAEA, our independently owned and managed Woking office is proud to offer a premium sales, letting, and property management service to Woking and its surrounding areas. With our expertise and commitment to excellence, we ensure that our clients receive service of the highest quality ... show more Established in 2000 by James Manners MARLA & NAEA, our independently owned and managed Woking office is proud to offer a premium sales, letting, and property management service to Woking and its surrounding areas. With our expertise and commitment to excellence, we ensure that our clients receive service of the highest quality tailored to their needs.

At the core of our company values lie honesty, integrity, and accountability. These guiding principles have been instrumental in establishing our outstanding reputation. We are known for delivering a first-class, professional service that is infused with a friendly approach, catering to all your property requirements.

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Latest Reviews

 View all Reviews 247
1st Nov 2024
reviewed by 'Dan'
“Small team but huge achievements! Met Michael Bassey, Jack Freeman and Sarah Shaw and I was surprised to see that ......”
12th Jul 2024
reviewed by 'Ricardo'
“As a landlord, I have been extremely impressed with the exceptional service provided by Manners. Their professionalism, dedication, and expertise ......”
20th May 2024
reviewed by 'Lawrence'
“Sarah responded very promptly and dispatched a professional to the property to assist with the pest control issue....”
19th Feb 2024
reviewed by 'Nathan'
“Excellent help throughout our tenancy agreement process to move into our home. Always happy to answer our questions and a ......”
13th Feb 2024
reviewed by 'Simon'
“The sign of a great company is when they accept feedback on the chin and address concerns. Have worked with ......”
7th Feb 2024
reviewed by 'Rebecca'
“Always quick to respond to queries and gets the job done when we have any issues....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £205,000 £322,000
Lettings 93% 94% £595 £3,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
146 1 62 12 9 0 9 0 4 4
Areas covered
  • GU21
  • Woking
  • GU22
  • Guildford
  • GU1
  • GU4
  • GU3
Address

7 York Road
Woking
Surrey
GU22 7XH
01483 590059

update staff | update details

Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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“Everyone I have met at Manners has been professional, helpful ......”

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Jan 13,2016
Minithumbup
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James
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Nick
By: 'David'
Jan 13,2016
4 people found
this helpful
Everyone I have met at Manners has been professional, helpful and friendly. James Manners gave us much advice about suitable houses for letting, spent much time with us going over property details and went way beyond expectations by accompanying us on viewings. Nick Griffiths has ...
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Comment on agent fees
Very fair
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“Mr. Nigel Gillespie did an excellent job when finding us ......”

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Nov 28,2015
Minithumbup
By: 'Agata'
Nov 28,2015
2 people found
this helpful
Mr. Nigel Gillespie did an excellent job when finding us an apartment. He took care of everything and made it easy for us to fit into our daily schedule. I would recommend Manners Residential just because of Nigel! Thanks...
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“I have had dealings with Manners Residential since 2006 who have ......”

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Nov 24,2015
Minithumbup
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James
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Nicky
By: 'MARIA'
Nov 24,2015
2 people found
this helpful
I have had dealings with Manners Residential since 2006 who have acted as Managing Agents for all our rental properties. We have always found James to be a true professional in his field with the ability to give sound constructive advice when approached for assistance or ...
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“Clare Drew is the most helpful and nicest estate agent ......”

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Nov 24,2015
Minithumbup
By: 'Nat'
Nov 24,2015
1 people found
this helpful
Clare Drew is the most helpful and nicest estate agent I have ever meet in my life. From the moment I have decided to purchase the property Clare supported me and helped thorough the process. Clare's professionalism and positive approach towards encounter problems has been ...
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“We changed to Manners Residential and have no regrets. They ......”

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Nov 23,2015
Minithumbup
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Nicky
By: 'Saunders'
Nov 23,2015
2 people found
this helpful
We changed to Manners Residential and have no regrets. They are always ready to listen and provide help and support without question. Manners always seem fair to both tenant and landlord. Fully recommend Manners....
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“I have worked with Manners for many years. They have ......”

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Nov 23,2015
Minithumbup
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James
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Nicky
By: 'SKK'
Nov 23,2015
2 people found
this helpful
I have worked with Manners for many years. They have always provided me with a good, professional service in the general running of my Lettings. They balance the needs of the landlord and tenant to try and be fair to both. James in particular goes ...
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“They were very helpful in giving me advise when I ......”

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Oct 21,2015
Minithumbup
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James
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Nicky
By: 'Sharron'
Oct 21,2015
1 people found
this helpful
They were very helpful in giving me advise when I was looking for a property to rent out. Once I found the right property they advised on what was needed to optimise the rental in the way of decor etc. they have been managing my ...
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“I have used Manners exclusively since 1999 and would not be ......”

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Oct 19,2015
Minithumbup
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Nick
By: 'Deirdre'
Oct 19,2015
5 people found
this helpful
I have used Manners exclusively since 1999 and would not be bothered going elsewhere. There level of services is exceptional and I have 100% faith in their screening and management services. They are extremely courteous and professional in all of there dealings and take great care to ...
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Comment on agent fees
spot on with their rental evaluation- let the property very quickly. Manners really know their market.
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“The Manners Residentail team are superb! Their communication skills (always ......”

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Oct 18,2015
Minithumbup
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James
By: 'Gary'
Oct 18,2015
2 people found
this helpful
The Manners Residentail team are superb! Their communication skills (always keeping us updated), professional and proactive approach sets them apart from all other agencies that we dealt with. I would highly recommend Manners Residentail. Clare in particular was efficient, professional and always patient....
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“First class service showing care and consideration friendly and very ......”

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Oct 17,2015
Minithumbup
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Nicky
By: 'Peter'
Oct 17,2015
3 people found
this helpful
First class service showing care and consideration friendly and very nice. Hard to fault these people I would not use anyone else....
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“My wife and I recently bought a 1 bedroom flat through ......”

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Oct 14,2015
Minithumbup
By: 'Hilton'
Oct 14,2015
3 people found
this helpful
My wife and I recently bought a 1 bedroom flat through Clare and Manners Residential in Woking. The service we received from Clare was nothing short of 10/10. Her professionalism and guidance throughout the whole buying process made buying our first property a lot easier. I will ...
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“When i started letting with manners i was in a ......”

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Sep 28,2015
Minithumbdown
By: 'RightToPrivacy'
Sep 28,2015
0 people found
this helpful
When i started letting with manners i was in a rush to find a property and i could not recommend using them again for the following reasons. The fees are particularly high compared to other estate agents. Many fees are charging £30 for a one line ...
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What agent could do to change your mind?
See review. Make charges clear, Dont store confidential information in filing cabinets. do not breach your tennants rights to private enjoyment of the property.
Attached Filesnbsp;
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By: Nick Griffiths
Oct 06, 2015
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Dear Anonymous Reviewer, I'm sorry you feel you can't recommend using us again based on your experiences with us. We take privacy and security very seriously and therefore I would like to have the opportunity to discuss your allegations personally. Please can you contact me, in confidence, to discuss your review in more detail. Yours sincerely Nick Griffiths ...

“I have found Manners Residential a delight to deal with. ......”

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Sep 28,2015
Minithumbup
By: 'SueSmithson'
Sep 28,2015
0 people found
this helpful
I have found Manners Residential a delight to deal with. They are knowledgable about the properties they rent out and the local market. Very helpful when it comes to property searches and their fees are highly competitive....
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Comment on agent fees
Competitive in the area.
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By: Nick Griffiths
Oct 06, 2015
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Good morning Sue, Thank you for your comments and I am pleased that you found us a delight to deal with and our staff very helpful when it came to your property search. I hope your move goes to plan and we look forward to welcoming you back in the future. With kind regards Nick Griffiths ...

“Manners Residential have looked after this property for me for ......”

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Sep 14,2015
Minithumbup
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Nicky
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James
By: 'Derek'
Sep 14,2015
0 people found
this helpful
Manners Residential have looked after this property for me for over 8 years. During this time any problems affecting the upkeep and maintenance of the property have been quickly and efficiently dealt with by them and all rental payments have been paid to me promptly on ...
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By: Nick Griffiths
Oct 06, 2015
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Dear Mr Gibson, Thank you for your kind comments. I'm pleased to hear our in-house Property Management department have responded to the maintenance issues quickly and efficiently over the years and that the recent refurbishment programme they were involved with has helped achieve the full rental potential of your investment property. I shall pass your comments on to all concerned! Kind regards Nick Griffiths ...

“Transferred property management from Leaders. Manners give excellent service and ......”

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Sep 10,2015
Minithumbup
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Nick
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James
By: 'Robin'
Sep 10,2015
3 people found
this helpful
Transferred property management from Leaders. Manners give excellent service and take note of any special rquests, such as paying utility bills, whihc Leaders refused to do. I would not consider any other managing agent....
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By: Nick Griffiths
Oct 06, 2015
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Dear Mr Collis, We try our hardest to provide individual and flexible service levels to our Landlords so I'm pleased to hear that you have found our service excellent. Thank you for your kind words and I shall make sure all our staff are aware of them. With kind regards Nick Griffiths. ...

“I have used Manners since 2008, to let 2 properties. They have ......”

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Sep 09,2015
Minithumbup
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James
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Nicky
By: 'DohaKJA'
Sep 09,2015
0 people found
this helpful
I have used Manners since 2008, to let 2 properties. They have consistently found good tenants over the last 7 years, lving overseas, they handle most of the maintenance issues except for the gardening service which was my choice. I have not had a property unlet for more ...
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By: Nick Griffiths
Oct 06, 2015
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Dear 'DohaKJA', Thank you for your review. I am very pleased to know that we have successfully sourced good tenants for you with only 10 days unlet in 7 years! I have personally thanked our dedicated in-house property mangement team and also our lettings staff for providing consistant high levels of service over the years. Kind regards Nick Griffiths. ...

“Nick was very helpful and very efficient. He managed to ......”

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Sep 02,2015
Minithumbup
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Nick
By: 'Mrs'
Sep 02,2015
3 people found
this helpful
Nick was very helpful and very efficient. He managed to find us a tenant within days which we are very impressed with....
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By: Nick Griffiths
Oct 06, 2015
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Dear Mrs Chow, Thank you for your review. Not one to take all the credit I have to mention it was a team effort! Kind regards Nick Griffiths ...

“Manners provided us with a professional and attentive service from ......”

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Aug 16,2015
Minithumbup
By: 'Alex'
Aug 16,2015
0 people found
this helpful
Manners provided us with a professional and attentive service from the outset through both the purchase and subsequent letting process. The staff were friendly, responded to queries in a timely fashion, and acted pro-actively throughout. Although a small-scale independent firm, they offered a very competitive ...
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Comment on agent fees
Fees were competitive with local agents.
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By: Nick Griffiths
Oct 06, 2015
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Dear Mr Way, Thank you for your review. It's much appreciated and I shall pass your comments onto our staff members, in particlar Clare. Kind regards Nick Griffiths ...

“We have used Manners for over 7 years. During this time ......”

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Jul 29,2015
Minithumbup
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James
By: 'Anita'
Jul 29,2015
1 people found
this helpful
We have used Manners for over 7 years. During this time they have done an excellent job managing the letting and the sale of our flat in Woking and the letting of our house in Worplesdon. When we first came to them we were new to ...
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Comment on agent fees
We have found Manners' fees very competitive.
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“We have previously spent long periods away from UK and ......”

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Jul 27,2015
Minithumbup
By: 'Hamiltons'
Jul 27,2015
0 people found
this helpful
We have previously spent long periods away from UK and know how much we depend on the managing agents letting our property. We looked carefully before choosing Manners Residential. We have now been with them for three years and are delighted. They are very professional, ...
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“Rather disappointed, felt like we were constantly trying to chase ......”

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Jul 17,2015
Minithumbdown
By: 'verysadbird'
Jul 17,2015
1 people found
this helpful
Rather disappointed, felt like we were constantly trying to chase Manners to contact the landlord. Some issues were not resolved throughout tenancy as there was nothing they could force the landlords to do, even when we finally got a Council Notice served on the property ...
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By: Nick Griffiths
Oct 06, 2015
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Dear 'verysadbird', I'm sorry to read your review detailing the situation you've experienced with regards to the maintenance of the property during your tenancy, and I completely understand your frustrations. As you know we weren't involved in the ongoing management of the property concerned so unfortunately we had little authority regarding any maintenance issues you had. Having said that I know our property managers worked hard to try and resolve these issues directly with the Landlord, de ...

“I was having problems with a difficult landlord and Nigel ......”

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Jul 02,2015
Minithumbup
By: 'Janet'
Jul 02,2015
0 people found
this helpful
I was having problems with a difficult landlord and Nigel advised on a schedule of dilapidations. He recommended contractors. The result was that the property was returned to letting standards, landlord was happy and the case did not go to court. I must have been ...
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Comment on agent fees
Very satisfactory
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“I have been renting out my flat through Manners for ......”

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Jun 28,2015
Minithumbup
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Nick
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Nicky
By: 'S'
Jun 28,2015
2 people found
this helpful
I have been renting out my flat through Manners for a number of years and they have always managed to find me a suitable tenant quickly. Nick Griffiths is very friendly, easy to talk to and offers good advice. If ever my flat is left ...
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“I am very pleased with my first purchase through Manners ......”

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Jun 21,2015
Minithumbup
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James
By: 'Abd'
Jun 21,2015
0 people found
this helpful
I am very pleased with my first purchase through Manners Residential. I want to personally thank you Clare Drew as she was very helpful and made me feel comfortable in the whole process. It was pretty smooth transaction. She was quick in replies via email ...
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“We wanted to invest some money in a property and ......”

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Mar 27,2015
Minithumbup
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James
By: 'Ian'
Mar 27,2015
0 people found
this helpful
We wanted to invest some money in a property and also provide a flat for our daughter. We dealt initially with Nigel who was excellent . He showed us the property ,was extremely helpful and was not pushy in any way. His honesty and general demeanour ...
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“I would like to express my extreme thanks to Clare ......”

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Mar 13,2015
Minithumbup
By: 'Hannah'
Mar 13,2015
1 people found
this helpful
I would like to express my extreme thanks to Clare Hadley who helped Karl and I sort out our first place which was all very new to us! Clare helped us every step of the way and we can't thank her enough, she is excellent....
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“We have used Manners for several years and we are ......”

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Feb 12,2015
Minithumbup
By: 'CatherinedeF'
Feb 12,2015
0 people found
this helpful
We have used Manners for several years and we are always impressed with the way they manage our property. We feel that they genuinely have time for us and most times when I'm in the office a member of staff recognises me immediately and knows ...
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“We were very happy with the service we had in ......”

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Feb 11,2015
Minithumbup
By: 'ben'
Feb 11,2015
0 people found
this helpful
We were very happy with the service we had in our search for finding our first apartment. the team helped wherever they could and made the whole process as easy and straight forward as possible....
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“I've rented 2 properties through Manners. Both times Nigel found me ......”

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Jan 28,2015
Minithumbup
By: 'Kerry'
Jan 28,2015
0 people found
this helpful
I've rented 2 properties through Manners. Both times Nigel found me exactly what I was looking for without wasting my time showing me things that were not suitable. He actually listens to your requirements and budget and tries to match you up. They have been great ...
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Comment on agent fees
Fees were clear and standard to the area.
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“My husband and I have delt with Manners Residential as ......”

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Jan 21,2015
Minithumbup
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James
By: 'Ashley'
Jan 21,2015
0 people found
this helpful
My husband and I have delt with Manners Residential as both a landlord and someone renting a property. James and his team and highly professional and take an extremely personalised approach to ensure that you find exactly what you're looking for. We rented out our ...
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Comment on agent fees
The fees were reasonable and in line with what we had expected to pay.
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 19/06/2023, 3:23 PM by Nick Griffiths
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:23 PM 19/06/2023 by Nick Griffiths

Awards won by Manners Residential

Regional Awards won by Manners Residential

Individual Branch Awards

Woking, GU22



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