Mann
4.3/5, 936 reviews
83% recommended
90% sales valuation accuracy
93% sales fee satisfaction
92% lettings valuation accuracy
89% lettings fee satisfaction
Countrywide plc is the most successful estate agency and financial services group in the UK. Our company embraces the largest firm of estate agents, valuers, letting agents and conveyancers in the country. show more Countrywide plc is the most successful estate agency and financial services group in the UK. Our company embraces the largest firm of estate agents, valuers, letting agents and conveyancers in the country.

Contact Us

Latest Reviews

 View all Reviews 936
20th Nov 2024
reviewed by 'Richard'
“We wanted guidance on our property value for financial planning reasons without wanting to sell in the near future. Mann ......”
18th Sep 2024
reviewed by 'Ivan'
“Please avoid they are only a total waste of time I was interested in 2 property than they only push cash ......”
16th May 2024
reviewed by 'Francis'
“I'm happy to share my experience with Mann lettings Margate, especially with Bradley Linton and also all the staff at ......”
26th Apr 2024
reviewed by 'Mohammed Ali'
“Excellent and a speedy service smooth operation especially Fawaz Silva very helpful and has great knowledge highly recommend...”
3rd Apr 2024
reviewed by 'Paul'
“I found the good place and the agent was available....”
30th Mar 2024
reviewed by 'Hon'
“Excellent service from Karis who was sweet and quick in responding to emails. She made me feel assured and comfortable....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £26,000 £46,250,000
Lettings 92% 89% £425 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
242 7 279 60 137 21 86 16 33 55
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS DPS TDS Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Mann Branches (view all 96)
Centre Way Branch, SO31
Alton, GU34
Alton Guildford, GU34
Ash Vale, GU12
Ashford, TN24
Beckenham, BR3
Bournemouth, BH24
Bracknell, RG12

“Keeping it short and sweet. I found a property last ......”

Share on :
Sep 07,2013
Minithumbup
By: 'paul'
Sep 07,2013
0 people found
this helpful
Keeping it short and sweet. I found a property last week with Mann which I moved into on Wednesday. Pleased with the service and agent I dealt with. He even suggested I have content insurance with is something I didnt really consider. My aunt is ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Found a property through Mann in Hither Green in August. ......”

Share on :
Sep 06,2013
Minithumbup
By: 'Mike'
Sep 06,2013
5 people found
this helpful
Found a property through Mann in Hither Green in August. Nathan was my representative who showed me two properties. I loved both of these but decided to go with the property that offered nicer furishings. I found Nathan helpful and pleasant to deal with. He ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Had no problem with them during our tenancy, but their ......”

Share on :
Aug 09,2013
Minithumbdown
By: 'Paul'
Aug 09,2013
1 people found
this helpful
Had no problem with them during our tenancy, but their deductions are extortionate. We went to great effort to clean the house, meet with all the requirements etc and thanks mainly to a picky landlord, there were numerous conversations between my wife and the Property ...
read full review
What agent could do to change your mind?
I just wanted to be treated fairly! I would have paid reasonable costs for the cleaning that was required. I would have paid for anything that was reasonable - even marginally inflated prices I would have accepted, but this is a clear rip off.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have used several estate agents and these are by ......”

Share on :
Jul 15,2013
Minithumbdown
By: '37eeyore'
Jul 15,2013
3 people found
this helpful
I have used several estate agents and these are by far the worst. Ethan is incompetent and lies to cover his mistakes. He didn't keep in contact with the seller and lied about how ready they were to move. They in turn had no idea ...
read full review
What agent could do to change your mind?
They could have done their job properly and not been deceitful and rude. An apology would have gone a long way.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“¢â‚¬Â¢ Extremely high admin fee's with no real sign of getting ......”

Share on :
Jul 08,2013
Minithumbdown
By: 'OB135'
Jul 08,2013
7 people found
this helpful
¢â‚¬Â¢ Extremely high admin fee's with no real sign of getting the service you are paying for. ¢â‚¬Â¢ Told on the day of moving in that I had to take out insurance, or I could not move in. This was the first time I had heard about ...
read full review
What agent could do to change your mind?
Better service, train your staff properly and get rid of any team member who is obviously incompetent. Stop charging stupidly high admin fees when I had found out by other agents (from where I come from) that the costs are a fraction of the price.
Attached Filesnbsp;
Feature review Comments (4) Report abuse Print review
Was this helpful? Yes
By: effingnoway
Sep 14, 2013
View all comments (4)
It is impossible to get insurance before you move in! Most letting vultures simply whisk you around the property in about 5 seconds flat before you've had the chance to consider what you would need to put down on an insurance application for it to be valid. ...

“Booked time off work to view a property with a ......”

Share on :
Jul 03,2013
Minithumbdown
By: 'notthatrusko'
Jul 03,2013
5 people found
this helpful
Booked time off work to view a property with a view to taking it immediately provided the standard was as appeared in advert. We had a reservation the day before our viewing. 2 hours before our booking Ashley cancelled on us with no reason. When I ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Countrywide Customer Care Team
Jan 20, 2015
View all comments (1)
Dear Notthatrusko, We are really sorry you had a poor experience with this branch. We are happy to share that since your review we have ungone gone big changes to improve our customer service and the whole team at Mann Lewisham has changed and is under new management. Never the less we are sorry you had a poor experience at that time. Should you wish to share more about your previous experience please feel free to call the Customer Care Team on 0208 650 9566. Thank you. Countrywide Customer ...

“If you employ your own staff, and would like to ......”

Share on :
May 23,2013
Minithumbdown
By: 'Ann'
May 23,2013
4 people found
this helpful
If you employ your own staff, and would like to show them an example of how NOT to behave, or treat customers, then you must call in at the Mann Countrywide branch in Purley, and speak to the young lady there! Absolutely totally full of ...
read full review
What agent could do to change your mind?
The young lady could have left the competent member of staff to get on with things, which might (indeed probably) would have resulted in an offer being made.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to believe such a successful company presents ......”

Share on :
May 21,2013
Minithumbup
By: 'Dot'
May 21,2013
4 people found
this helpful
I would like to believe such a successful company presents itself well. However my experience isn't that good. Firstly, I did not feel the agent is acting in my favor and there basically was lack of interest. I also could wish for more cheerful and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Mann Countrywide failed to show up for appointment. I had ......”

Share on :
May 13,2013
Minithumbdown
By: 'SH'
May 13,2013
3 people found
this helpful
Mann Countrywide failed to show up for appointment. I had made an appointment for a property to be valued but no-one turned up. Had driven over 100 miles for the appointment and the estate agent didn't even bother to phone me. I had to call them....
read full review
What agent could do to change your mind?
Turned up!
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Warning!!! Keep away from Mann Countrywide. Can there be a ......”

Share on :
May 08,2013
Minithumbdown
By: 'Hopeless'
May 08,2013
7 people found
this helpful
Warning!!! Keep away from Mann Countrywide. Can there be a worse letting agent? My wife and I went to see one of their properties. We quite liked the property so we enquired about their fees. The agent verbally explained that the fees were as follows: £75 ...
read full review
What agent could do to change your mind?
There is nothing this agent can do to change my mind. They are just robbers...
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Countrywide Customer Care
Feb 20, 2015
View all comments (1)
Dear tenants, I am really sorry to hear you had this experience. Giving a good service to all our clients is a focus for us and we have made many strides to improve our service over the last 14 months, including new stadff and management in the branch. Never the less that does not change the fact that you had a bad experience. If you would like to tell me more about it or want some practical help on how you can avoid an experience like this in the future please don't hesitate to contact the ...

“Tomorrow i wll be making my third visit to try % ......”

Share on :
May 03,2013
Minithumbdown
claim your profile
sarah
By: 'Paul'
May 03,2013
3 people found
this helpful
Tomorrow i wll be making my third visit to try % view the property. First time they didnt show up, second time they were 25 mins late & no phone call to say so. so i went home. I had another appointment to view booked for tomorrow (Saturday ) ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Treated like a second class citizen, spoken to in a ......”

Share on :
Apr 26,2013
Minithumbdown
By: 'Mr'
Apr 26,2013
7 people found
this helpful
Treated like a second class citizen, spoken to in a very dismissive way. Obviously she does not understand who the customer is or how to treat them....
read full review
What agent could do to change your mind?
Be respectful and polite
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I gave them a holding deposit/ reference fee of £375 THREE ......”

Share on :
Apr 25,2013
Minithumbdown
By: 'dontdoit'
Apr 25,2013
6 people found
this helpful
I gave them a holding deposit/ reference fee of £375 THREE months ago and still haven't had it back. Nobody returns my calls. The property fell through because they only called ONE of my partner's employers (he's a peripatetic teacher and has more than three employers) ...
read full review
What agent could do to change your mind?
Taken responsibility for their mistake and have said sorry. Still owed money three months on!!
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“12/2/13 3 bed terrace . This agent keeps a property on their books/......”

Share on :
Apr 10,2013
Minithumbdown
By: 'Buying'
Apr 10,2013
3 people found
this helpful
12/2/13 3 bed terrace . This agent keeps a property on their books/board/Rightmove as for sale even though offer accepted, no viewings and one week left before for contract exchange. Time wasters. And very unapologetic....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful agent when it came to being accepted on ......”

Share on :
Apr 09,2013
Minithumbdown
By: 'lizi'
Apr 09,2013
6 people found
this helpful
Very helpful agent when it came to being accepted on the property. Took the £500 holding fee with no problem at all. Was told that taking in all the referencing documents would be the best way to get it done quickly. So that's what we did, ...
read full review
What agent could do to change your mind?
Could have been more honest from the start. if a landlord would prefer a different tennat that is their choice. Is their house after all. However we should have been informed, not led on. Really don't need the stress being 3zweeks pregnant!
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was in talks over the purchase of the property ......”

Share on :
Mar 21,2013
Minithumbdown
claim your profile
Ross
By: '*'
Mar 21,2013
2 people found
this helpful
I was in talks over the purchase of the property through the sale team, as part of the agreement I would initially rent the property with a clause to break the contract at any given time to purchase. The property was a new build where ...
read full review
What agent could do to change your mind?
Keep people informed of actions. If on the phone everything is still good to go, then it should be in person. If the situation has changed inform people. There were two occasions, where I spoke to someone who said things were all okay, and they already knew that it was not.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been a Landlord with Mann Countrywide for some ......”

Share on :
Jan 12,2013
Minithumbup
claim your profile
Laura
By: 'Cherry'
Jan 12,2013
2 people found
this helpful
I have been a Landlord with Mann Countrywide for some years now. I have found over the past couple of years the team to be friendly, and professional. They have let my properties in a timely mannor with minimal disruption and voids with the rental ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“There was some urgency to find a home to rent (......”

Share on :
Dec 31,2012
Minithumbdown
By: 'Hildres'
Dec 31,2012
5 people found
this helpful
There was some urgency to find a home to rent (two weeks). I was shown a property and terms was agreed. My card was taken and I understood a fee was taken for a reference check. I was given all the papers to fill in. ...
read full review
What agent could do to change your mind?
Absolutely nothing. I will never consider this agent again nor recommend to friends/family. Sadly this is one of two experiences of this sort I have had in a short space.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The most shocking experience with Mann Country Wide at this ......”

Share on :
Dec 22,2012
Minithumbdown
By: 'Trajester'
Dec 22,2012
3 people found
this helpful
The most shocking experience with Mann Country Wide at this branch is when we were in the process of making offer to a repossession property. We were receiving calls from them shortly after we have made offer, they were telling us the offers (i.e. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Tanya was involved in marketing my property and helping me ......”

Share on :
Oct 22,2012
Minithumbup
claim your profile
Tanya
By: 'Kathy'
Oct 22,2012
0 people found
this helpful
Tanya was involved in marketing my property and helping me find a new one. She was excellent - she is extemely patient and always willing to take time to discuss any concerns at length. She is extremely perceptive and unlike many estate agents, very sensitive ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Well they made my life as hard as they could ......”

Share on :
Oct 01,2012
Minithumbdown
claim your profile
Ross
By: 'monkeys'
Oct 01,2012
1 people found
this helpful
Well they made my life as hard as they could right from the beginning, handed in my notice as you do giving 2 months notice, they then were just lazy b*****ds and didn't hand it/scan/send it off until 10 days had passed, this is ...
read full review
What agent could do to change your mind?
Employ people who can do there job maybe ?!? This would help a lot !!!
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“"Terrible" is the only word that can describe their service. ......”

Share on :
Sep 28,2012
Minithumbdown
By: 'A'
Sep 28,2012
9 people found
this helpful
"Terrible" is the only word that can describe their service. Based on my experience, their aim is basically to take as much money as possible from their customers. They have a ridiculously high charge on the referencing, administration, check in, and tenancy agreement fee that ...
read full review
What agent could do to change your mind?
They should take the reviews and complaints into consideration. As I can see...they have yet done so, otherwise there wouldn't have been continuous complaints and poor reviews on their products and services.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Countrywide Customer Care Team
Jan 20, 2015
View all comments (1)
Dear Customer, It's really regrettable that you had a poor experience with this branch. It's clear that you did not feel they communicated upfront or clearly with you and that is not an approach to business which we endorse. At Mann Lettings in Lewisham we have made huge strides to improve the customer experience and the branch is run by a new manager, he views the customer experience as a priority. If you wish to share more about your experience we value your contribution as this helps us t ...

“For background, information, I am a young professional currently living ......”

Share on :
Jul 20,2012
Minithumbdown
claim your profile
Louise
By: 'Matt'
Jul 20,2012
4 people found
this helpful
For background, information, I am a young professional currently living in London, but looking to move to the Woking area. I had arranged an appointment with Louise from MannCountrywide to view a property on Wednesday 18 July at 17:00. In order to make the appointment, I left ...
read full review
What agent could do to change your mind?
Had the agent called me within 24 hours of the missed appointment to apologise, rather than me having to call them, I may not have felt inclined to leave this review, and might have given them the benefit of the doubt. Additionally, had they offered a discount on their fees, I may have considered using them. Neither of these things happened, however, and I will not be using them, much less recommending them.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“hi,We are at present looking for buy to lets ......”

Share on :
Jul 19,2012
Minithumbup
claim your profile
Andy
By: 'Amazed3'
Jul 19,2012
0 people found
this helpful
hi, We are at present looking for buy to lets and it is refreshing to find an agent that is doing the job properly. We are very pleased with the service provided by Andy who is trying to provide the best service he can and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jo, Ben, Warwick, Emma and Julian worked above and beyond ......”

Share on :
Jul 18,2012
Minithumbup
By: 'Houseseller2012'
Jul 18,2012
3 people found
this helpful
Jo, Ben, Warwick, Emma and Julian worked above and beyond to find us a buyer at a good price within a limited timescale. They never took there eye off the ball and their customer service is incredible. They always call back when they say they ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great agents! I used this branch to let out my ......”

Share on :
Jul 16,2012
Minithumbup
By: 'MrSlater'
Jul 16,2012
0 people found
this helpful
Great agents! I used this branch to let out my house recently and received great customer service/care and advice. They got me a very good price, with perfect tenants and offered me a great management package with a very competetive fee. would recommend and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Derren Box the manager came to my home to sign ......”

Share on :
Jul 13,2012
Minithumbdown
By: 'MANN'
Jul 13,2012
3 people found
this helpful
Derren Box the manager came to my home to sign me up.l He promised that my property would be included in a special exhibition in London for Investors. He promised to keep me informed as to the results. (He also promised an introduction to ...
read full review
What agent could do to change your mind?
Phone me back when promised.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Honeyboo
Aug 29, 2013
View all comments (1)
I agree - I as a buyer had a viewing in Abbey Wood; I had the email confirmation as well as the verbal agreement. It was an early evening viewing and I had to travel across London only to learn that the person did not book me in, despite my email confirmation, so no one knew of the booking and the girl who had made it was not around that particular day. A shambles that's all I can say. I got an apology - what is that worth when I had wasted the best part of the day travelling across town. ...

“We are in the process STILL or trying to complete ......”

Share on :
May 30,2012
Minithumbdown
By: 'Gail'
May 30,2012
2 people found
this helpful
We are in the process STILL or trying to complete on a purchase with this agent. We have been told different things from beginning to end. i.e. how long it would take which is proving to be never ending and have been badly advised ...
read full review
What agent could do to change your mind?
Contacted us more often, done the job he is paid for and been professional with it.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found both the Godalming and Haslemere Branches to be ......”

Share on :
May 21,2012
Minithumbdown
By: 'McConnell'
May 21,2012
2 people found
this helpful
I found both the Godalming and Haslemere Branches to be pushy and unscrupulous in their financial advise and sales technique. VERY pushy! I have asked them several times to remove my details from their database to no avail. They still cold call me about once ...
read full review
What agent could do to change your mind?
LEAVE ME ALONE, I'M NOT SELLING MY HOUSE!!!!
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“In February of this year I received a marketing flyer ......”

Share on :
May 03,2012
Minithumbdown
By: 'EF23'
May 03,2012
5 people found
this helpful
In February of this year I received a marketing flyer advising that Mann Countywide had several people looking for property in my area and that property to sell was required urgently. As I was looking to sell my property at this time I called and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:26 PM 13/07/2017 by scott davies

Awards won by Mann

Regional Awards won by Mann

Individual Branch Awards

Maidstone, ME14

Canterbury, CT1



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn