Maalems
4.8/5, 329 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £300,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 103 9 69 4 67 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

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Images & Videos

“All the staff at Maalems have been excellent - so ......”

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Oct 21,2015
Minithumbup
James
Magda
By: 'Aleandra'
Oct 21,2015
0 people found
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All the staff at Maalems have been excellent - so much so that we bought a second property from them because we were so satisfied with their management of our first property. Both the sales and the management staff are on the ball. I highly ...
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“This is the first time we have used Maleems and ......”

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Oct 20,2015
Minithumbup
Leah Allam
By: 'Charlene'
Oct 20,2015
0 people found
this helpful
This is the first time we have used Maleems and they have been great. We only dealt with Leah and she was fantastic very professional, friendly and quick in getting back with any queries we had. Would definitely recommend Maleems...
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“James was a pleasure to deal with. He was quick ......”

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Oct 20,2015
Minithumbup
James
By: 'A'
Oct 20,2015
0 people found
this helpful
James was a pleasure to deal with. He was quick to respond to all my questions where he could or get required information from the seller. He helped move the process along quickly and also assisted with a couple of issues after the sale....
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“We were first time buyers and James went out of ......”

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Oct 17,2015
Minithumbup
James
By: 'Freddy'
Oct 17,2015
0 people found
this helpful
We were first time buyers and James went out of his way to ensure the process was seamless. Incredibly helpful and professional, James helped with a number of issues which were rectified swiftly under his control. I highly recommend Maalems and more specifically James for ...
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“Ten out of ten experience transacting with Alex & James. Easy ......”

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Oct 16,2015
Minithumbup
James
Alex
By: 'Oliver'
Oct 16,2015
0 people found
this helpful
Ten out of ten experience transacting with Alex & James. Easy to deal with, honest, reliable and credible with all their communications and facts. I'm looking forward to finding the next opportunity for my developer and landlord clients....
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“James and the rest of the team were an absolute ......”

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Oct 16,2015
Minithumbup
James
Alex
By: 'Lou'
Oct 16,2015
0 people found
this helpful
James and the rest of the team were an absolute pleasure to deal with. Always did viewings to suit us, very open and informative throughout the whole process and generally very nice people! We also found their fees were extremely competitive. I would 100% recommend their ...
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“Maalams made everything very simple and straight forward. All the ......”

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Oct 09,2015
Minithumbup
Leah Allam
Alex
By: 'Pamela'
Oct 09,2015
0 people found
this helpful
Maalams made everything very simple and straight forward. All the paperwork/ details were completed efficiently and without any hassle. Leah was extremely pleasant to deal with and was always quick to respond to queries. I have been dealing with Alex since who has equally efficient ...
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Comment on agent fees
Very reasonable
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“I have found Maalems to be an estate agent with ......”

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Oct 08,2015
Minithumbup
Magda
Leah Allam
By: 'Mr'
Oct 08,2015
0 people found
this helpful
I have found Maalems to be an estate agent with a personal, local touch and were prompt and efficient in dealing with any queries at the property where I was a tenant. Fees and administration processes were at reasonable rate and handled in professional manner. ...
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“I've moved 4 times in Earlsfield and this was the first ......”

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Sep 29,2015
Minithumbup
Leah Allam
By: 'Paul'
Sep 29,2015
0 people found
this helpful
I've moved 4 times in Earlsfield and this was the first time I used Maalems for this particular flat rental. Not only was Leah professional and knowledgeable but also a fun and lovely person to chat with. I viewed the property on Monday and I was ...
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Comment on agent fees
Good value
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“We were very pleased with the whole process. Leah was ......”

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Sep 28,2015
Minithumbup
Leah Allam
By: 'Emma,'
Sep 28,2015
0 people found
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We were very pleased with the whole process. Leah was incredibly helpful to the 3 of us, and very quick to help with any problems we had....
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“I ceased to be a Maalems customer on 22nd August 2015, ......”

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Sep 03,2015
Minithumbup
Magda
Leah Allam
By: 'Elliott'
Sep 03,2015
0 people found
this helpful
I ceased to be a Maalems customer on 22nd August 2015, having rented a property listed by them for 1 year. The signing of the property was made very easy by them, with the process being far more personal than it had been a year earlier when ...
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“My flatmates and I viewed a lot of flats before ......”

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Aug 31,2015
Minithumbup
By: 'Southfields_Tenant'
Aug 31,2015
0 people found
this helpful
My flatmates and I viewed a lot of flats before finding our current one, and dealt with over fifteen different companies across London. So many agents did not return calls or emails about properties we were interested in, and it was an extremely frustrating process. ...
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“Great personal service and a pleasure to deal with. Totally ......”

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Aug 27,2015
Minithumbup
Alex
By: 'Chloe'
Aug 27,2015
0 people found
this helpful
Great personal service and a pleasure to deal with. Totally different experience to the big agencies - rather than being subjected to a meaningless sales pitch you feel you're being talked to genuinely by someone who knows the property they're selling and is actually interested ...
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“Really impressed with the service from Maalems and especially Zara. ......”

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Aug 20,2015
Minithumbup
By: 'Meg'
Aug 20,2015
0 people found
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Really impressed with the service from Maalems and especially Zara. They made the whole process very easy and were very approachable. Were very quick to help and respond with any questions we had and would recommend them. Thank you again....
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“Maalems is a great independent agency who know the market ......”

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Aug 18,2015
Minithumbup
Leah Allam
By: 'Harriet'
Aug 18,2015
0 people found
this helpful
Maalems is a great independent agency who know the market very well. Leah was extremely helpful in helping us find the perfect property, listening to all of our needs and quickly arranging viewings for us. She went above and beyond our expectations, always polite, prompt ...
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“After months of stress surrounding finding my first home, finding ......”

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Aug 14,2015
Minithumbup
Leah Allam
James
By: 'Gemma'
Aug 14,2015
0 people found
this helpful
After months of stress surrounding finding my first home, finding Maalems was an absolute blessing. Where other agents seemed to rush my partner and I, seemingly with their own interests at heart, Maalems seemed to understand what we wanted and did all that they could ...
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“Finding a place and moving is not always the easiest ......”

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Aug 13,2015
Minithumbup
Leah Allam
James
By: 'Kayleigh'
Aug 13,2015
0 people found
this helpful
Finding a place and moving is not always the easiest or smoothest of rides. But the Maalems team were an unbelievable help and we couldn't be more grateful. Both Leah and James were always more than happy to help and have been absolutely amazing. Both ...
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“As a Landord, I'm sure many others can relate to ......”

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Aug 13,2015
Minithumbup
Leah Allam
By: 'Harriet'
Aug 13,2015
0 people found
this helpful
As a Landord, I'm sure many others can relate to the difficulties and stress that comes with finding new and reliable tenants. I have to say I had none of this when using Maalems. Dealing mainly with Leah, she made the whole process seem like ...
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“I found Maalems to be an excellent State Agent. They ......”

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Aug 12,2015
Minithumbup
Leah Allam
By: 'Arik'
Aug 12,2015
0 people found
this helpful
I found Maalems to be an excellent State Agent. They have been extremely helpful during the period they managed the property I was living in, and they managed to resolve all the issues that appeared during the lease period in a timely and efficient manner. ...
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“We have just renewed our lease for the second time, ......”

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Aug 12,2015
Minithumbup
Leah Allam
By: 'Don/Kim'
Aug 12,2015
0 people found
this helpful
We have just renewed our lease for the second time, and each time Leah has been very helpful. She has made the process most dread, very easy. We would highly recommend Maalems and Leah for anyone looking in the Southfields/Earlsfield area....
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“Very friendly and helpful. Found me tenants that stayed a ......”

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Aug 11,2015
Minithumbup
Leah Allam
Matt
By: 'Hoegy'
Aug 11,2015
0 people found
this helpful
Very friendly and helpful. Found me tenants that stayed a long time and were responsible, and if they had to leave they found me new tenants very quickly....
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“I found Maalems to be very prompt and considerate to ......”

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Jun 24,2015
Minithumbup
Leah Allam
By: 'Lisa'
Jun 24,2015
0 people found
this helpful
I found Maalems to be very prompt and considerate to deal with. There was never a problem when there were any issues and it felt as though they were there to help if needed. Leah was always very prompt when replying and extremely helpful in ...
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“Maalems lets and manages our flat and we are very ......”

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Apr 07,2015
Minithumbup
Leah Allam
James
By: 'Graham'
Apr 07,2015
0 people found
this helpful
Maalems lets and manages our flat and we are very confident that they handle all aspects of their role extremely professionally and with good judgement. Over the years they have taken care in selecting tenants and protected our interests during challenging times. I really feel ...
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Comment on agent fees
fair fees and competitive compared to other agents
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“I have know Matt for over 20 years and of that ......”

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Mar 16,2015
Minithumbup
Matt
By: 'Angela'
Mar 16,2015
0 people found
this helpful
I have know Matt for over 20 years and of that time he and his team have managed by London properties for the last 8 years. I think Matt is awesome at giving impartial and expert real estate advice which has been invaluable to me given I ...
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“I Have let my property through Maalems from the outset ......”

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Mar 13,2015
Minithumbup
Leah Allam
Magda
By: 'H'
Mar 13,2015
0 people found
this helpful
I Have let my property through Maalems from the outset and they have been extremely helpful and pro active as letting agents. They are always efficient and courteous and seem to manage both the landlord/ tenant relationships equally well....
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“The man I deal with not only looks like Jeremy ......”

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Mar 13,2015
Minithumbup
Matt
By: 'James'
Mar 13,2015
0 people found
this helpful
The man I deal with not only looks like Jeremy Clarkson but dresses like him too. Thankfully despite his close resemblance to his dopleganger he doesn't behave like him. He is charming, efficient and gives great personalised service. This all makes me rest easy that ...
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“I couldn't recommend Maalems highly enough. I used Maalems as ......”

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Feb 25,2015
Minithumbup
Leah Allam
By: 'Nina'
Feb 25,2015
0 people found
this helpful
I couldn't recommend Maalems highly enough. I used Maalems as a first time landlady to rent out my 1 bedroom property in the SW11 area. Maalems were recommended to me by a friend and were a fantastic recommendation. Leah came to visit my flat and asked ...
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Comment on agent fees
I think these are reasonable and good value for money and in line with the market.
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“A very happy and knowledgable team.I have had numerous ......”

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Feb 23,2015
Minithumbup
Leah Allam
By: 'Darren'
Feb 23,2015
0 people found
this helpful
A very happy and knowledgable team.I have had numerous dealings with this company and feel very comfortable with the advice service that they provide for me...
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“Fantastic service from the start! Lovely friendly staff, who helped ......”

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Feb 21,2015
Minithumbup
By: 'Ben'
Feb 21,2015
0 people found
this helpful
Fantastic service from the start! Lovely friendly staff, who helped us all the way through the head ache that is moving property. They also manage the property and have been fantastic with any concerns we've had. Magda in particular has always been great, and at ...
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“The fact that I'm bothering to rate an estate agency ......”

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Feb 15,2015
Minithumbup
By: 'Oran'
Feb 15,2015
2 people found
this helpful
The fact that I'm bothering to rate an estate agency speaks for itself. Very friendly, helpful and polite staff. The agent was genuine and professional throughout and made the whole process as stress free as possible....
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Staff picture James
(170)
Staff picture Leah Allam
(96)
Staff picture Magda
(60)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18



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Maalems