Maalems
4.8/5, 329 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £300,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 103 9 69 4 67 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

Images & Videos

“Very impressed by the service we received when viewing properties ......”

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Jun 03,2016
Minithumbup
Leah Allam
By: 'Esme'
Jun 03,2016
1 people found
this helpful
Very impressed by the service we received when viewing properties in Earlsfield, Leah was professional and proactive in her approach and quickly found us an amazing property which suited us very well. I would highly recommend Leah and the team at Maalems....
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Was this helpful? Yes

“Very happy with how straight forward they made it. Great ......”

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Jun 03,2016
Minithumbup
Felix
By: 'Morgan'
Jun 03,2016
0 people found
this helpful
Very happy with how straight forward they made it. Great bunch of people looking to look after all parties. First time renters in the uk and Felix brought us up to speed quickly on how it works here which was great...
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Comment on agent fees
All agent fees are over priced in London
Was this helpful? Yes

“We contacted James as we had seen a property we ......”

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May 26,2016
Minithumbup
James
By: 'tomkearns'
May 26,2016
0 people found
this helpful
We contacted James as we had seen a property we were interested in on the Maalems website. James quickly contacted us to inform us that unfortunately that property was unavailable but suggested another property to us that was in our price range, having just been ...
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Comment on agent fees
Although slightly higher than some other agents fees we had seen, the fees were worth it for the professional, informative and fast service we received.
Was this helpful? Yes

“We dealt with James & Felix who were both professional & approachable. ......”

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May 12,2016
Minithumbup
James
Felix
By: 'Dave'
May 12,2016
0 people found
this helpful
We dealt with James & Felix who were both professional & approachable. Emails were responded to promptly & any questions or queries were dealt with without condescension as we'd found with other agents. Maalems is a company I'd happily use again....
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Was this helpful? Yes

“Professional, personable and great communication - we've had a great ......”

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May 05,2016
Minithumbup
James
Magda
By: 'Anthony'
May 05,2016
0 people found
this helpful
Professional, personable and great communication - we've had a great experience renting a property in Wandsworth with Maalems. From as early as the viewing and having our offer accepted, the communication from James and Leah was first rate. They were always in touch about everything ...
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Comment on agent fees
In line with market rate
Was this helpful? Yes

“Really enjoyed the service offered by Maalems compared to other ......”

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May 04,2016
Minithumbup
Leah Allam
By: 'D.'
May 04,2016
0 people found
this helpful
Really enjoyed the service offered by Maalems compared to other estate agents I have used in SW London in the past. From initial viewings, all the way to signing the contract and getting the keys each member of staff I dealt with was very personable. ...
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Comment on agent fees
Reasonable, clearly explained on both their website and the all further correspondence.
Was this helpful? Yes

“My wife and I have nothing but praise for the ......”

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May 03,2016
Minithumbup
Leah Allam
James
By: 'Mr'
May 03,2016
0 people found
this helpful
My wife and I have nothing but praise for the team at Maalems. They have been acting on our behalf for over 10 years in letting our various properties in Wandsworth. All the team deliver a speedy professional service which we are happy to rely on ...
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Comment on agent fees
We are happy to pay their fees for the service they provide.
Was this helpful? Yes

“We received an excellent and professional customer service from James ......”

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Apr 30,2016
Minithumbup
James
By: 'Oscar'
Apr 30,2016
0 people found
this helpful
We received an excellent and professional customer service from James and his team. It was easy to book a viewing and go through all the process of renting this property. James was very committed to providing all the support needed to deal with the landlord ...
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Comment on agent fees
Fees are acceptable , average or below market
Was this helpful? Yes

“Excellent service from a team who worked efficiently and professionally ......”

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Apr 30,2016
Minithumbup
James
Alex
By: 'Tim'
Apr 30,2016
0 people found
this helpful
Excellent service from a team who worked efficiently and professionally to find a Tenant for us. As a multi owning Landlord we would recommend them highly....
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Was this helpful? Yes

“James was organised and available, he made the process slick ......”

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Apr 30,2016
Minithumbup
James
By: 'Darrell'
Apr 30,2016
0 people found
this helpful
James was organised and available, he made the process slick and painless. We had questions about the tenancy agreement, he got answers swiftly. If I had one suggestion it would be for Maalams to introduce tenants to landlords. Our effort to make contact was clunky ...
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Comment on agent fees
Acceptable
Was this helpful? Yes

“Felix was extremely helpful and kept us throughout and kept ......”

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Apr 29,2016
Minithumbup
Felix
By: 'Browen'
Apr 29,2016
0 people found
this helpful
Felix was extremely helpful and kept us throughout and kept us up to date as the letting progressed. He responded timely to emails. We did have an issue with the wrong tenancy agreement being sent to us and when we received the actual document we ...
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Comment on agent fees
The amount didn't justify the work done and mention we received the wrong documentation.
Was this helpful? Yes

“In a city where the majority of people are out ......”

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Apr 28,2016
Minithumbup
Leah Allam
Magda
By: 'Alex'
Apr 28,2016
0 people found
this helpful
In a city where the majority of people are out to make a fast buck, Maalems stands out with values like customer first, customer relationship & a long termism. I owned a property near their office and for 5 years they helped me out, looking after keys, ...
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Comment on agent fees
Better than their competitors and hugely better value.
Was this helpful? Yes

“I found Maalems very good to deal with. I mainly ......”

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Apr 28,2016
Minithumbup
Felix
Magda
By: 'Ciara'
Apr 28,2016
0 people found
this helpful
I found Maalems very good to deal with. I mainly dealt with Felix who was very helpful. It was all very well organised from when I viewed the apartment to after I had moved in and sorted a few minor issues. All in all great ...
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Was this helpful? Yes

“I instructed Alex Gibbs to act as sole agent on ......”

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Apr 07,2016
Minithumbup
Alex
James
By: 'Graham'
Apr 07,2016
0 people found
this helpful
I instructed Alex Gibbs to act as sole agent on a probate property which I was involved him. From the initial contact with his office I found him to be professional, knowledgeable and approachable. He provided credible advice on valuation and marketing and showed an ...
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Comment on agent fees
Fees very competitive and married with the service received represent superb value for money.
Was this helpful? Yes

“After having to endure varying degrees of shocking service from ......”

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Mar 22,2016
Minithumbup
Magda
James
By: 'Andrew'
Mar 22,2016
0 people found
this helpful
After having to endure varying degrees of shocking service from most of the major London Letting agencies over a period of 20 years Maalems were a breath of fresh air. Over the 3 year period that we interacted with them we found the dealings positive, pro-active and ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Matt, Leah and Magda have all been excellent throughout the ......”

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Mar 03,2016
Minithumbup
Leah Allam
Magda
By: 'Ed'
Mar 03,2016
1 people found
this helpful
Matt, Leah and Magda have all been excellent throughout the process of dealing with what could have been a very complicated property. They have been professional, diligent and helpful throughout and i would not hesitate to use them again in the future or recommend them ...
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Comment on agent fees
Good. You receive an excellent service for the fee.
Was this helpful? Yes

“Leah was lovely, so helpful and made our move run ......”

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Mar 02,2016
Minithumbup
Leah Allam
Magda
By: 'Beth'
Mar 02,2016
0 people found
this helpful
Leah was lovely, so helpful and made our move run as smoothly as possible. Magda has helped efficiently with a few minor building issues we have had. You've both made mine and my boyfriend's move to our first place together a lovely and stress free ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“We sold our house through Maalems with James Hallam as ......”

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Feb 24,2016
Minithumbup
James
By: 'ExEarlsfieldResidents'
Feb 24,2016
0 people found
this helpful
We sold our house through Maalems with James Hallam as our agent. We had our ups and downs with our buyer but thanks to James' careful negotiation and peace keeping we ended up having a very smooth and quick sale in the end. We highly ...
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Comment on agent fees
Very satisfied with their fee
Was this helpful? Yes

“We have just purchased a flat for which Maalems were ......”

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Jan 21,2016
Minithumbup
James
By: 'NewEarlsfieldResident'
Jan 21,2016
0 people found
this helpful
We have just purchased a flat for which Maalems were acting for the sellers. All dealings with Maalems, in particular James Hallam, have been polite, helpful and aimed at working towards the end goal of completing the purchase. We met many estate agents during our ...
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Comment on agent fees
N/A
Was this helpful? Yes

“We took Maalems on as we wanted an independent estate ......”

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Jan 20,2016
Minithumbup
James
By: 'Jo'
Jan 20,2016
0 people found
this helpful
We took Maalems on as we wanted an independent estate agent who we could trust and would give us the support we needed to sell our flat well. James was hugely helpful from start to finish - really responsive to all our questions and gave ...
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Comment on agent fees
Very competitive
Was this helpful? Yes

“Excellent service, always quick to respond to questions or queries, ......”

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Jan 14,2016
Minithumbup
James
By: 'Lucy'
Jan 14,2016
0 people found
this helpful
Excellent service, always quick to respond to questions or queries, great knowledge of the area. Very professional and easy to deal with, would highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes

“James was extremely helpful throughout the process of our purchase, ......”

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Jan 13,2016
Minithumbup
James
By: 'Katy'
Jan 13,2016
1 people found
this helpful
James was extremely helpful throughout the process of our purchase, from arranging viewings to completion. He was very responsive and was particularly accommodating when we had specific questions or requests regarding the purchase of the property. We would have no hesitation in recommending him as ...
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Was this helpful? Yes

“We have been their clients since last April when we ......”

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Jan 12,2016
Minithumbup
Leah Allam
Magda
By: 'Marc'
Jan 12,2016
0 people found
this helpful
We have been their clients since last April when we moved to the flat we are currently renting and we are quite happy with the service provided. Compared with other Agents we have dealt with before, they are very responsive to our questions/requirements and ...
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Comment on agent fees
I can't remember exactly the fees, but were lower than our previous one.
Was this helpful? Yes

“From the first phone call enquirers to signing on the ......”

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Jan 11,2016
Minithumbup
Leah Allam
By: 'Excellent'
Jan 11,2016
0 people found
this helpful
From the first phone call enquirers to signing on the dotted line and truly everything inbetween the service provided by Leah Shaw of Maalems, Earlsfield was impeccable. Leah Shaw of Maalems, Earlsfield is a winning combination of personable, efficient and professional. As Lettings Manager she ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Excellent service. Very efficient management team. Prompt to reply to ......”

Share on :
Dec 11,2015
Minithumbup
Magda
By: 'Juliet'
Dec 11,2015
1 people found
this helpful
Excellent service. Very efficient management team. Prompt to reply to emails and always available when problems arose which were dealt with quickly and professionally....
read full review
Was this helpful? Yes

“Maalems were really helpful with every aspect of my move ......”

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Nov 24,2015
Minithumbup
Leah Allam
By: 'Michael'
Nov 24,2015
0 people found
this helpful
Maalems were really helpful with every aspect of my move and subsequent contract changes/end. I will definitely use them again when I move back to London....
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Was this helpful? Yes

“James was excellent, he helped us throughout the purchase from ......”

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Nov 13,2015
Minithumbup
James
By: 'Edward'
Nov 13,2015
1 people found
this helpful
James was excellent, he helped us throughout the purchase from start to finish. James was really helpful, we had difficulty in finding insurance and even spoke to friends/family in the area to help us out. The bottle of bubbles on completion was also a ...
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Was this helpful? Yes

“Great local estate agents who offer an efficient and friendly ......”

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Nov 11,2015
Minithumbup
Leah Allam
By: 'Mark'
Nov 11,2015
0 people found
this helpful
Great local estate agents who offer an efficient and friendly service. Leah was very helpful finding us the perfect place to live and assisting us over the course of our four year tenancy....
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Comment on agent fees
Acceptable fees.
Was this helpful? Yes

“Found both James and Alex to very friendly and helpful, ......”

Share on :
Nov 09,2015
Minithumbup
James
Alex
By: 'Tony'
Nov 09,2015
0 people found
this helpful
Found both James and Alex to very friendly and helpful, any questions were dealt with quickly and in a positive manner. The viewings were done well and they tried to minimise the disruption as much as possible. The sale had a couple of problems ( on ...
read full review
Comment on agent fees
competitive fees offered in line or cheaper than other agents in the area
Was this helpful? Yes

“From initial contact through to completion Maalems, and James in ......”

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Nov 06,2015
Minithumbup
James
By: 'Joel'
Nov 06,2015
0 people found
this helpful
From initial contact through to completion Maalems, and James in particular, provided excellent customer service. The team were always keen to help and respond quickly to any queries large or small. They provided appropriate advice at the right times and most importantly were friendly and ...
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Staff picture James
(170)
Staff picture Leah Allam
(96)
Staff picture Magda
(60)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18



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Maalems