Maalems
4.8/5, 313 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £300,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 98 9 61 4 64 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

Images & Videos

“I rented a property through Maalems for two years and ......”

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Oct 11,2016
Minithumbup
Magda
By: 'Jon'
Oct 11,2016
0 people found
this helpful
I rented a property through Maalems for two years and they provide a great service. We dealt with Magda in particular and she always went above and beyond and was super efficient....
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“We dealt with Maalems for just over a year and ......”

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Oct 11,2016
Minithumbup
Leah Allam
Magda
By: 'Kylie'
Oct 11,2016
0 people found
this helpful
We dealt with Maalems for just over a year and always found them to be friendly, helpful and responsive. In particular, Magda who managed the property ongoing; Leah and Felix were also always friendly and accommodating when it came time for us to avail the ...
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“Leah was extremely helpful when we moved into our rental ......”

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Oct 10,2016
Minithumbup
Leah Allam
By: 'Justeen'
Oct 10,2016
0 people found
this helpful
Leah was extremely helpful when we moved into our rental in 2015 especially as we were expecting our first baby! Leah was really patient, explained all the terms to us in detail and was on hand whenever we had queries. Thanks so much!...
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Comment on agent fees
Really fair in comparison to the market
Was this helpful? Yes

“Very helpful estate agents. Always were quick to contact the ......”

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Sep 12,2016
Minithumbup
Magda
By: 'Kayleigh'
Sep 12,2016
0 people found
this helpful
Very helpful estate agents. Always were quick to contact the landlords should we have any problems and were very quick to get anything done!...
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Comment on agent fees
Okay. But to renew or change fees seemed a bit steep as the contract had the wrong names in.
Was this helpful? Yes

“We purchased a buy to let property through Maalems and ......”

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Sep 12,2016
Minithumbup
James
By: 'Shirley'
Sep 12,2016
0 people found
this helpful
We purchased a buy to let property through Maalems and James handled our purchase from start to finish with the utmost friendliness, assistance and professionalism - very much appreciated. His recommendation of a conveyancing solicitor was very well received - making the purchase smooth and ...
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“I recently bought my flat from Maalems and dealt with ......”

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Aug 26,2016
Minithumbup
James
By: 'CET89'
Aug 26,2016
0 people found
this helpful
I recently bought my flat from Maalems and dealt with James Hallam. James was really responsive and helpful and made the purchasing of my first home a very straightforward process. I would not hesitate to recommend Maalems....
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“Maalems recently sold our property in Tooting. Having worked with ......”

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Aug 11,2016
Minithumbup
James
By: 'sally'
Aug 11,2016
0 people found
this helpful
Maalems recently sold our property in Tooting. Having worked with other agencies in the past - Maalems really do exceed expectations. They are thoroughly professional, knowledgeable, considerate, proactive and clearly know their trade, not just a bunch of sales people using your property to drive ...
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Comment on agent fees
good
Was this helpful? Yes

“Cannot praise the service provided by Maalems enough.I have ......”

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Aug 05,2016
Minithumbup
James
Leah Allam
By: 'Mark'
Aug 05,2016
0 people found
this helpful
Cannot praise the service provided by Maalems enough. I have used them for both lettings (Leah) and more latterly in the sale of my flat through James and they have been absolutely first-class. James in particular went above and beyond to ensure i got the ...
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Comment on agent fees
Very reasonable when compared to their competitors.
Was this helpful? Yes

“Maalems is by far the best estate agents I've ever ......”

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Aug 02,2016
Minithumbup
Leah Allam
By: 'Fiona'
Aug 02,2016
0 people found
this helpful
Maalems is by far the best estate agents I've ever worked with; Leah was absolutely superb and such a pleasure to work with. She was so professional yet friendly and she made everything so easy and straight forward and I can't believe how quickly everything ...
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Comment on agent fees
Any fees were completely reasonable as the service they offer is so good but they seemed to charge far less than other agents.
Was this helpful? Yes

“Leah was an absolute star in finding and then sorting ......”

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Jul 26,2016
Minithumbup
Leah Allam
By: 'Kirst'
Jul 26,2016
1 people found
this helpful
Leah was an absolute star in finding and then sorting v quickly a property for me and having to go through my insurers - she took the stress out of it all....
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Was this helpful? Yes

“Their staff is friendly helpful and efficient. I am quite ......”

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Jul 19,2016
Minithumbup
Leah Allam
Felix
By: 'Khalid'
Jul 19,2016
1 people found
this helpful
Their staff is friendly helpful and efficient. I am quite satisfied with their service. The information they gave me was clear and accurate....
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“Maalems were excellent throughout our tenancy, very helpful. Magda was ......”

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Jul 11,2016
Minithumbup
Magda
Leah Allam
By: 'Harry'
Jul 11,2016
1 people found
this helpful
Maalems were excellent throughout our tenancy, very helpful. Magda was our main point of contact and she was consistently quick at getting back to us, friendly and efficient. Would recommend....
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Comment on agent fees
Fine.
Was this helpful? Yes

“Maalems were recommended to us and recently helped us find ......”

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Jul 04,2016
Minithumbup
James
Leah Allam
By: 'Katy'
Jul 04,2016
1 people found
this helpful
Maalems were recommended to us and recently helped us find new tenants for our flat in Clapham. Both Leah and James were extremely helpful and kept us informed at all stages. We would definitely recommend them....
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Comment on agent fees
Good
Was this helpful? Yes

“After having looked at overpriced properties with some of the ......”

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Jul 04,2016
Minithumbup
Leah Allam
James
By: 'Dom'
Jul 04,2016
1 people found
this helpful
After having looked at overpriced properties with some of the bigger London high street names, we came across Maalems by accident but a very positive one! We saw a first property on the day and by chance were shown a second property that we found ...
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Comment on agent fees
The fees are reasonable and the service was positive.
Was this helpful? Yes

“Very impressed by the service we received when viewing properties ......”

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Jun 03,2016
Minithumbup
Leah Allam
By: 'Esme'
Jun 03,2016
1 people found
this helpful
Very impressed by the service we received when viewing properties in Earlsfield, Leah was professional and proactive in her approach and quickly found us an amazing property which suited us very well. I would highly recommend Leah and the team at Maalems....
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Was this helpful? Yes

“Very happy with how straight forward they made it. Great ......”

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Jun 03,2016
Minithumbup
Felix
By: 'Morgan'
Jun 03,2016
0 people found
this helpful
Very happy with how straight forward they made it. Great bunch of people looking to look after all parties. First time renters in the uk and Felix brought us up to speed quickly on how it works here which was great...
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Comment on agent fees
All agent fees are over priced in London
Was this helpful? Yes

“We contacted James as we had seen a property we ......”

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May 26,2016
Minithumbup
James
By: 'tomkearns'
May 26,2016
0 people found
this helpful
We contacted James as we had seen a property we were interested in on the Maalems website. James quickly contacted us to inform us that unfortunately that property was unavailable but suggested another property to us that was in our price range, having just been ...
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Comment on agent fees
Although slightly higher than some other agents fees we had seen, the fees were worth it for the professional, informative and fast service we received.
Was this helpful? Yes

“We dealt with James & Felix who were both professional & approachable. ......”

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May 12,2016
Minithumbup
James
Felix
By: 'Dave'
May 12,2016
0 people found
this helpful
We dealt with James & Felix who were both professional & approachable. Emails were responded to promptly & any questions or queries were dealt with without condescension as we'd found with other agents. Maalems is a company I'd happily use again....
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“Professional, personable and great communication - we've had a great ......”

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May 05,2016
Minithumbup
James
Magda
By: 'Anthony'
May 05,2016
0 people found
this helpful
Professional, personable and great communication - we've had a great experience renting a property in Wandsworth with Maalems. From as early as the viewing and having our offer accepted, the communication from James and Leah was first rate. They were always in touch about everything ...
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Comment on agent fees
In line with market rate
Was this helpful? Yes

“Really enjoyed the service offered by Maalems compared to other ......”

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May 04,2016
Minithumbup
Leah Allam
By: 'D.'
May 04,2016
0 people found
this helpful
Really enjoyed the service offered by Maalems compared to other estate agents I have used in SW London in the past. From initial viewings, all the way to signing the contract and getting the keys each member of staff I dealt with was very personable. ...
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Comment on agent fees
Reasonable, clearly explained on both their website and the all further correspondence.
Was this helpful? Yes

“My wife and I have nothing but praise for the ......”

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May 03,2016
Minithumbup
Leah Allam
James
By: 'Mr'
May 03,2016
0 people found
this helpful
My wife and I have nothing but praise for the team at Maalems. They have been acting on our behalf for over 10 years in letting our various properties in Wandsworth. All the team deliver a speedy professional service which we are happy to rely on ...
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Comment on agent fees
We are happy to pay their fees for the service they provide.
Was this helpful? Yes

“We received an excellent and professional customer service from James ......”

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Apr 30,2016
Minithumbup
James
By: 'Oscar'
Apr 30,2016
0 people found
this helpful
We received an excellent and professional customer service from James and his team. It was easy to book a viewing and go through all the process of renting this property. James was very committed to providing all the support needed to deal with the landlord ...
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Comment on agent fees
Fees are acceptable , average or below market
Was this helpful? Yes

“Excellent service from a team who worked efficiently and professionally ......”

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Apr 30,2016
Minithumbup
James
Alex
By: 'Tim'
Apr 30,2016
0 people found
this helpful
Excellent service from a team who worked efficiently and professionally to find a Tenant for us. As a multi owning Landlord we would recommend them highly....
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Was this helpful? Yes

“James was organised and available, he made the process slick ......”

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Apr 30,2016
Minithumbup
James
By: 'Darrell'
Apr 30,2016
0 people found
this helpful
James was organised and available, he made the process slick and painless. We had questions about the tenancy agreement, he got answers swiftly. If I had one suggestion it would be for Maalams to introduce tenants to landlords. Our effort to make contact was clunky ...
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Comment on agent fees
Acceptable
Was this helpful? Yes

“Felix was extremely helpful and kept us throughout and kept ......”

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Apr 29,2016
Minithumbup
Felix
By: 'Browen'
Apr 29,2016
0 people found
this helpful
Felix was extremely helpful and kept us throughout and kept us up to date as the letting progressed. He responded timely to emails. We did have an issue with the wrong tenancy agreement being sent to us and when we received the actual document we ...
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Comment on agent fees
The amount didn't justify the work done and mention we received the wrong documentation.
Was this helpful? Yes

“In a city where the majority of people are out ......”

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Apr 28,2016
Minithumbup
Leah Allam
Magda
By: 'Alex'
Apr 28,2016
0 people found
this helpful
In a city where the majority of people are out to make a fast buck, Maalems stands out with values like customer first, customer relationship & a long termism. I owned a property near their office and for 5 years they helped me out, looking after keys, ...
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Comment on agent fees
Better than their competitors and hugely better value.
Was this helpful? Yes

“I found Maalems very good to deal with. I mainly ......”

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Apr 28,2016
Minithumbup
Felix
Magda
By: 'Ciara'
Apr 28,2016
0 people found
this helpful
I found Maalems very good to deal with. I mainly dealt with Felix who was very helpful. It was all very well organised from when I viewed the apartment to after I had moved in and sorted a few minor issues. All in all great ...
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Was this helpful? Yes

“I instructed Alex Gibbs to act as sole agent on ......”

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Apr 07,2016
Minithumbup
Alex
James
By: 'Graham'
Apr 07,2016
0 people found
this helpful
I instructed Alex Gibbs to act as sole agent on a probate property which I was involved him. From the initial contact with his office I found him to be professional, knowledgeable and approachable. He provided credible advice on valuation and marketing and showed an ...
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Comment on agent fees
Fees very competitive and married with the service received represent superb value for money.
Was this helpful? Yes

“After having to endure varying degrees of shocking service from ......”

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Mar 22,2016
Minithumbup
Magda
James
By: 'Andrew'
Mar 22,2016
0 people found
this helpful
After having to endure varying degrees of shocking service from most of the major London Letting agencies over a period of 20 years Maalems were a breath of fresh air. Over the 3 year period that we interacted with them we found the dealings positive, pro-active and ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Matt, Leah and Magda have all been excellent throughout the ......”

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Mar 03,2016
Minithumbup
Leah Allam
Magda
By: 'Ed'
Mar 03,2016
1 people found
this helpful
Matt, Leah and Magda have all been excellent throughout the process of dealing with what could have been a very complicated property. They have been professional, diligent and helpful throughout and i would not hesitate to use them again in the future or recommend them ...
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Comment on agent fees
Good. You receive an excellent service for the fee.
Was this helpful? Yes
Staff picture James
(160)
Staff picture Leah Allam
(92)
Staff picture Magda
(59)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18



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Maalems