Maalems
4.8/5, 329 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £300,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 103 9 69 4 67 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

Images & Videos

“10 Years Happy...”

Share on :
Aug 24,2018
Minithumbup
James
Matt
By: 'Robert'
Aug 24,2018
0 people found
this helpful
What an amazing service we have received. Years of effective and cost conscious lettings management through to successful sale of our property. Maalems always provided a balanced approach to our needs and we found comfort in their engagement style balancing needs of tenant and landlord. ...
read full review
Comment on agent fees
Transparent and competitive.
Was this helpful? Yes

“Purchasing a property through James Hallam...”

Share on :
Aug 24,2018
Minithumbup
James
By: 'VM'
Aug 24,2018
0 people found
this helpful
My husband and I recently purchased a property and James made the very difficult process as smooth as he could. He always replied my emails within minutes and helped us to deal with the vendors and their solicitor by chasing them and getting things done. ...
read full review
Comment on agent fees
None
Was this helpful? Yes

“Amazing service!...”

Share on :
Aug 09,2018
Minithumbup
James
By: 'Becca'
Aug 09,2018
0 people found
this helpful
I can't thank James enough at Maalems, being a first time buyer and having had a very bad experience with another agency I know all to well the difference between dealing with a professional, honest and helpful person. From the moment of meeting to the ...
read full review
Was this helpful? Yes

“First-time Buyers...”

Share on :
Jul 13,2018
Minithumbup
James
By: 'Catherine'
Jul 13,2018
0 people found
this helpful
As this was the first property my partner and I had bought, we were quite nervous about the process and were worried that our inexperience might be a barrier. However, from our first meeting with James we knew we were in a safe pair of ...
read full review
Was this helpful? Yes

“Excellent service...”

Share on :
Jul 10,2018
Minithumbup
James
By: 'Peter'
Jul 10,2018
0 people found
this helpful
I choose Maalems to sell my property due to the positive reviews and they did not disappoint. From the start they were friendly, helpful and worked hard to get my place seen by prospective buyers. Once sold, James kept me in the loop throughout the ...
read full review
Was this helpful? Yes

“Handing over of keys, to property let record time!...”

Share on :
Jun 16,2018
Minithumbup
Leah Allam
By: 'Matthew'
Jun 16,2018
0 people found
this helpful
I can't speak highly enough of my experience with maalems in earlsfield. From the moment I met Leah Allam she was so positive about my property and just felt so warm, genuine and that she had my best interest at heart. Having never let a ...
read full review
Comment on agent fees
Very competitive agents fees, was given a 2% discount which I was very happy with.
Was this helpful? Yes

“Buying with Maalems...”

Share on :
Apr 20,2018
Minithumbup
James
Alex
By: 'ClaireH'
Apr 20,2018
0 people found
this helpful
I worked with James initially, who showed me the flat I bought and oversaw the cost negotiation with the seller, and again at the end for completion and follow up. While James was away in the middle, I worked with Alex and the handover between ...
read full review
Was this helpful? Yes

“Great service!...”

Share on :
Mar 29,2018
Minithumbup
James
By: 'C&A'
Mar 29,2018
0 people found
this helpful
James and the team at Maleems were impeccable during our purchase process. They were always available,helpful and ready to chase up information in order to move the process along. A pleasure to work with. Thank you....
read full review
Was this helpful? Yes

“Well managed transaction...”

Share on :
Mar 25,2018
Minithumbup
James
By: 'Nic'
Mar 25,2018
0 people found
this helpful
We recently bought a property for which James was the managing agent. He made the process smooth for us and was always available when required. Throughout the purchase there were a number of times when we had to call on James to chase things up ...
read full review
Was this helpful? Yes

“Buying a property through Maalems...”

Share on :
Mar 22,2018
Minithumbup
James
By: 'Oli'
Mar 22,2018
0 people found
this helpful
As the title suggests my review is from the point of view of someone buying a property that Maalems had on their books. Essentially it was very easy to get hold of the agent. He would always respond within half a day of any email. ...
read full review
Was this helpful? Yes

“We have had our flat managed by Maalems for many ......”

Share on :
Feb 24,2018
Minithumbup
Leah Allam
James
By: 'Rosie'
Feb 24,2018
0 people found
this helpful
We have had our flat managed by Maalems for many years. Leah and Magda are our main contacts and have been outstanding. Leah has ensured that we have never been without tenants and therefore we have never lost rent income. Magda has liaised with our ...
read full review
Comment on agent fees
The fees are very reasonable and the service they provide is exceptional
Was this helpful? Yes

“Having been involved in buying and selling property for the ......”

Share on :
Feb 21,2018
Minithumbup
James
By: 'Kim'
Feb 21,2018
0 people found
this helpful
Having been involved in buying and selling property for the last 15 years, James is hands down one of the best agents in the market. Professional, level-headed, experienced, honest and and on top of it all...a gentleman too. I wouldn't hesitate to recommended him. Thanks ...
read full review
Comment on agent fees
Offer very fair fees
Was this helpful? Yes

“We have used Maalems for the last three and a ......”

Share on :
Feb 20,2018
Minithumbup
James
Magda
By: 'Jane'
Feb 20,2018
0 people found
this helpful
We have used Maalems for the last three and a half years to rent our flat out and they have been very professional and efficient and helped when we were overseas with the management, including finding new tenants the same day notice was given by ...
read full review
Comment on agent fees
Competative rates for Management and Sale.
Was this helpful? Yes

“Very happy with Maalems. They gave positive advice re pricing ......”

Share on :
Feb 13,2018
Minithumbup
James
Matt
By: 'Mrs'
Feb 13,2018
0 people found
this helpful
Very happy with Maalems. They gave positive advice re pricing and were always quick to respond to communications and helpful with regard to practical matters....
read full review
Comment on agent fees
Fair fees
Was this helpful? Yes

“James was very helpful and informative from start to finish ......”

Share on :
Feb 07,2018
Minithumbup
James
Matt
By: 'Jamie'
Feb 07,2018
0 people found
this helpful
James was very helpful and informative from start to finish on this purchase. James was on paternity leave when the sale was agreed but after the offer was accepted he was fantastic, always answering the phone and always eager to explain and help things in ...
read full review
Was this helpful? Yes

“It was a pleasure working with James and the team ......”

Share on :
Feb 06,2018
Minithumbup
James
By: 'George'
Feb 06,2018
0 people found
this helpful
It was a pleasure working with James and the team at Maalems on the sale of our property. We found the personal service along with the unmatched knowledge and coverage of the area invaluable, especially during a somewhat choppy housing market. Would strongly recommend....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“James and the Maalems Team offer a very professional and ......”

Share on :
Jan 20,2018
Minithumbup
James
By: 'Andy'
Jan 20,2018
0 people found
this helpful
James and the Maalems Team offer a very professional and personable service. They were a pleasure to work with for a number of years letting our property and then selling. Many thanks!...
read full review
Was this helpful? Yes

“I would like to say a big thank you to ......”

Share on :
Nov 30,2017
Minithumbup
Leah Allam
Felix
By: 'Maeve'
Nov 30,2017
0 people found
this helpful
I would like to say a big thank you to Leah and the team! Extremely efficient and fast to find new tenants. Sorted everything out with little input from me and oversaw a smooth exchange of tenants over one weekend. Impressive!...
read full review
Comment on agent fees
Reasonable.
Was this helpful? Yes

“Maalems have been our lettings agent for over 14 years and ......”

Share on :
Nov 30,2017
Minithumbup
Matt
Magda
By: 'Darrell'
Nov 30,2017
0 people found
this helpful
Maalems have been our lettings agent for over 14 years and they have provided an excellent service throughout this period. Matt, Magda and Steve all deserve particular mention here for their professionalism and efficiency. We have now successfully sold the house through Maalems as well....
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“We recently rented a house through Maleems. The agent looking ......”

Share on :
Nov 28,2017
Minithumbup
Leah Allam
By: 'Amy'
Nov 28,2017
0 people found
this helpful
We recently rented a house through Maleems. The agent looking after our case was Leah Shaw. She was efficient, professional and always happy to help. When we had problems, they were fixed right away. What a pleasure to have such a good agent help make ...
read full review
Comment on agent fees
Very Reasonable
Was this helpful? Yes

“I live overseas and therefore perhaps need more than most ......”

Share on :
Nov 09,2017
Minithumbup
Leah Allam
By: 'Niamh'
Nov 09,2017
0 people found
this helpful
I live overseas and therefore perhaps need more than most landlords. Leah and her team were professional, efficient and most importantly communicative. I was kept in the loop every step of the way and am very grateful for how hard Leah worked to secure tenants. ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“My experience with Maalems has been very positive. James was ......”

Share on :
Oct 10,2017
Minithumbup
James
By: 'Will'
Oct 10,2017
0 people found
this helpful
My experience with Maalems has been very positive. James was very helpful throughout the process and was always available when I needed to discuss anything. Having dealt with a lot of other estate agents that were clearly only interested in their sales bonus I am ...
read full review
Was this helpful? Yes

“From a tenants perspective, Maalems in Earlsfield are the best ......”

Share on :
Oct 09,2017
Minithumbup
Leah Allam
Magda
By: 'Prashan'
Oct 09,2017
0 people found
this helpful
From a tenants perspective, Maalems in Earlsfield are the best agents we have dealt with in our 9 years living in London. They were quick and responsive to all our queries during the initiation of the lease through to renewals and in maintaining the property when ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Unlike many other estate agents I have dealt with in ......”

Share on :
Sep 27,2017
Minithumbup
James
By: 'Fraser'
Sep 27,2017
0 people found
this helpful
Unlike many other estate agents I have dealt with in the past, in a positive way. James' measured approach was exactly what we needed through the purchase process - if we had come up against a pushy and bullish agent acting on the other side, ...
read full review
Was this helpful? Yes

“I must say Magda is doing an excellent job and ......”

Share on :
Sep 06,2017
Minithumbup
Magda
By: 'Harry'
Sep 06,2017
0 people found
this helpful
I must say Magda is doing an excellent job and she is a real asset to the Company. She always deals with the different issues referred to her promptly. She never discriminates among tenants! Everybody and even officials from the local council speak highly of ...
read full review
Was this helpful? Yes

“Maarlems were very good from start to finish. We dealt ......”

Share on :
Aug 21,2017
Minithumbup
James
By: 'Marc'
Aug 21,2017
0 people found
this helpful
Maarlems were very good from start to finish. We dealt with James throughout the process; he was very responsive and helpful at walking us through our first purchase....
read full review
Was this helpful? Yes

“From start to finish James was excellent. He was efficient ......”

Share on :
Aug 14,2017
Minithumbup
James
By: 'Michael1696'
Aug 14,2017
0 people found
this helpful
From start to finish James was excellent. He was efficient and reliable with regards to communication (goldust in itself) and helped manage our buyers who were a bit tricky. James is a good guy and I would recommend him to anyone....
read full review
Comment on agent fees
The best in Earlsfield. Why waste money when they will do the same job just was well.
Was this helpful? Yes

“From first buying the property in 2014 to then renting it ......”

Share on :
Aug 10,2017
Minithumbup
Magda
Alex
By: 'Rebecca'
Aug 10,2017
0 people found
this helpful
From first buying the property in 2014 to then renting it out and Maalems having full management over this for the past 18 months I can not thank you enough. The communication was always excellent and any problems that came up during the time of renting was ...
read full review
Was this helpful? Yes

“A really efficient and friendly experience, and James managed both ......”

Share on :
Aug 05,2017
Minithumbup
James
By: 'Nicholas'
Aug 05,2017
0 people found
this helpful
A really efficient and friendly experience, and James managed both the sale and purchase processes smoothly. It was good to have him overseeing the communications throughout, and the end result was really pleasing. Very positive, and highly recommended....
read full review
Was this helpful? Yes

“James provided a fantastic service from the initial quote through ......”

Share on :
Jul 26,2017
Minithumbup
James
By: 'Julian'
Jul 26,2017
0 people found
this helpful
James provided a fantastic service from the initial quote through to completion. He kept us updated with progress and ensured that the process ran smoothly. He gave us practical, objective advice on how best to show off our property to prospective purchasers. We had complete ...
read full review
Comment on agent fees
Competitive and fair
Was this helpful? Yes
Staff picture James
(170)
Staff picture Leah Allam
(96)
Staff picture Magda
(60)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18



Get in touch with

Maalems