Maalems
4.8/5, 329 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £300,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 103 9 69 4 67 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

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Images & Videos

“A big thank you to Maalems and James......”

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Sep 09,2019
Minithumbup
James
By: 'Sherlock'
Sep 09,2019
0 people found
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A big thank you to Maalems who were my letting agent for 10+ years and then to James for an accurate valuation, quick sale and a smooth process to completion. James was always extremely responsive and helpful dealing with any issues quickly and efficiently. Thank you....
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“James and the team at Maalems are fantastic...”

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Sep 03,2019
Minithumbup
James
By: 'Sam'
Sep 03,2019
0 people found
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James and the team at Maalems are fantastic agents to deal with. Charming and professional from start to finish. It really pays to go with a decent local independent agent who knows their patch inside and out....
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“We’ve had a great experience with Maalems fro......”

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Sep 03,2019
Minithumbup
Leah Allam
James
By: 'Freya'
Sep 03,2019
0 people found
this helpful
We’ve had a great experience with Maalems from the beginning! They’re a super friendly team, prompt replies, and helpful and caring advice!...
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“Great service by James and the team...”

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Aug 31,2019
Minithumbup
James
By: 'Lua'
Aug 31,2019
0 people found
this helpful
Great service by James and the team at Maalems. Easily the best agent in Earlsfield. The other local agents do not seem to have a clue about the market in Earlsfield. I wouldn't hesitate to recommend or use Maalems....
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“Maalems - The Professional Agents...”

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Aug 20,2019
Minithumbup
James
Leah Allam
By: 'Alison'
Aug 20,2019
0 people found
this helpful
We have used Maalems for many years in their capacity as letting agents. They let our portfolio on a let only basis & always found good quality tenants. We never had any issues with tenants who came to us via Maalems. Recently we decided to sell ...
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“In a difficult market, James helped us......”

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Aug 19,2019
Minithumbup
James
By: 'Sara'
Aug 19,2019
0 people found
this helpful
In a difficult market, James helped us first to find a great tenant for our property, and then when we made the decision to sell a few years later, to find a buyer. He then helped to move the purchase through some rocky waters and ...
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“Both James and Alex hat Maalems have been tru......”

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Aug 13,2019
Minithumbup
James
Alex
By: 'Philipp'
Aug 13,2019
0 people found
this helpful
Both James and Alex hat Maalems have been trusted partners and advisors in guiding us through the complexities around buying our first home. I especially appreciate their very principled and honest approach to the sales process and the care they are taking for both the ...
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“Best by FAR in Clapham Junction/Wandsworth/Battersea...”

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Aug 09,2019
Minithumbup
Leah Allam
By: 'T'
Aug 09,2019
0 people found
this helpful
Excellent service, professional people, very helpful, respectable and serving equally both Tenants as well as Landlord(s). Easy to communicate with and efficient, the best by far I have dealt with within the Clapham Junction/Wandsworth/Battersea area, where I lived for 12 years. Thanks again ...
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“Excellent - Use James and his team to sell your house...”

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Jul 17,2019
Minithumbup
James
By: 'Jimmy'
Jul 17,2019
0 people found
this helpful
James has been brilliant throughout the process. He is good at his job and shows you can trust estate agents! He, along with his team are diligent, hard working and professional....
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“Exemplar...”

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Jun 08,2019
Minithumbup
James
By: 'Andreas'
Jun 08,2019
0 people found
this helpful
A refreshing and professional approach. Shows that estate agents can indeed be good at their job while also being easy to work with. We liaised with different agents all over SW17-19, and this was by far our best experience. Unreservedly recommend Maalems Earlsfield and ...
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“Exceptional Estate Agents...”

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May 08,2019
Minithumbup
Leah Allam
Matt
By: 'Fiona'
May 08,2019
0 people found
this helpful
I first rented from Maalems in 2016 and the whole process was such a breeze. Leah was incredible and made it such a great experience- I really couldn't recommend the whole team highly enough; they really stand out. I'm now moving on from my flat and ...
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Comment on agent fees
I think they are the most reasonable fees I’ve seen and the quality of service is excellent.
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“Responsive and helpful...”

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Mar 26,2019
Minithumbup
Magda
Leah Allam
By: 'Vee'
Mar 26,2019
0 people found
this helpful
Magda and Maalems were great for the 2 years we were with them - always really responsive and helpful to any problem big or small!...
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“Thank you !...”

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Mar 26,2019
Minithumbup
Leah Allam
James
By: 'Billy'
Mar 26,2019
0 people found
this helpful
100% recommend Maalems Management Team. On the ball, fully responsive & thoroughly professional. Thank you Leah for looking after our Ravensbury Road investment, it is and has been very much appreciated....
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Comment on agent fees
Very competitive
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“Extremely helpful...”

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Mar 12,2019
Minithumbup
James
By: 'James'
Mar 12,2019
0 people found
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James was extremely helpful and provided a great service in our long search for a buyer. In a tricky market he managed to get our flat sale across the line where other estate agents had not managed it....
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Comment on agent fees
The fees were very fair on our sale.
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“First time buyer...”

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Mar 05,2019
Minithumbup
James
By: 'Helpful'
Mar 05,2019
0 people found
this helpful
James were very helpful and supported me as a first time buyer. He was very responsive and through the purchase he kept all parties informed. He also aided to resolve any issues or answer any questions that arose in a professional and speedy manner. Thanks, ...
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Comment on agent fees
Good
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“Efficient and professional...”

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Feb 05,2019
Minithumbup
James
By: 'Hannah'
Feb 05,2019
0 people found
this helpful
As a first time buyer James was very easy to work with from starting the property search through to completion, no pushy sales but always on hand to offer advice. Through the purchase he kept well informed with all parties, helping progress things forward and ...
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“Excellent service...”

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Feb 01,2019
Minithumbup
James
By: 'Mike'
Feb 01,2019
0 people found
this helpful
James provided an excellent service from the beginning to the end of the transaction process. Being first time buyers we needed a lot of help along the way, which James happily provided....
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By: Hannah
Feb 05, 2019
View all comments (1)
Being a first time buyer James was very helpful from start to finish, working seamlessly to keep informed with all parties and help out where needed. Always available to speak to, helping to resolve any issues and keep things moving. ...

“Very impressive service!...”

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Jan 31,2019
Minithumbup
Leah Allam
By: 'Mr'
Jan 31,2019
0 people found
this helpful
I instructed Maalems to let my flat after meeting with Leah the lettings manager. She was extremely friendly and knowledgable and I felt very comfortable handing over the keys to my flat to her. Marketing started straight away and the very next day we had ...
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“Stress free property purchase...”

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Jan 28,2019
Minithumbup
James
By: 'Olivia'
Jan 28,2019
0 people found
this helpful
James made our property purchase very easy. His communication was always prompt and clear, he kept us informed every step of the way including liasing with solicitors and quickly organised subsequent visits to the property....
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“Estate agent with a difference...”

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Dec 17,2018
Minithumbup
James
By: 'Michael'
Dec 17,2018
0 people found
this helpful
James was quite refreshing compared with to most estate agents we met - he didn't go for the hard sell and let us look round properties fairly independently. He had useful advice as and when we asked for it. He was very quick to respond ...
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Comment on agent fees
Not applicable
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“Super agent!...”

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Nov 30,2018
Minithumbup
Leah Allam
By: 'Mickey'
Nov 30,2018
0 people found
this helpful
Maalems let our property for nearly fourteen years as we moved overseas. Being abroad they had to deal with everything on our flat and always did it efficiently and providing great service all the time. Their communication is prompt and their reaction times impressive. The ...
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Comment on agent fees
Very competetively priced in our view.
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“Great sale in a tricky climate!...”

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Nov 30,2018
Minithumbup
James
By: 'Sean'
Nov 30,2018
0 people found
this helpful
In the current tricky property market Maalems took a very proactive approach to marketing our property and secured a great sale for us. James's assistance during the sale process went beyond the call of duty. His efficiency and reaction times were very impressive and ere ...
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Comment on agent fees
Fees are very competitively priced.
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“Renting experience...”

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Nov 15,2018
Minithumbup
Felix
By: 'Leila'
Nov 15,2018
0 people found
this helpful
We found Maalems after a terrible experience with a letting agency.We originally dealt with Felix and Magda at the start and beginning of the tenancy. They couldn't have been more kind and helpful in getting us moved in as soon as possible.we rented ...
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“We both bought and sold our property with James and ......”

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Oct 31,2018
Minithumbup
James
By: 'MM'
Oct 31,2018
0 people found
this helpful
We both bought and sold our property with James and on both occasions he was fantastic. Always prompt, courteous and professional at all times. When we bought our house, the process was smooth and James was extremely helpful in allowing us access outside of office ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jenna
Nov 13, 2018
View all comments (1)
We worked with James on the purchase of our house and we're very pleased with the level of communication and support we received. We wouldn't hesitate to recommend his services and would consider using him again in the future. ...

“Flat Sale...”

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Oct 19,2018
Minithumbup
James
By: 'Nick'
Oct 19,2018
0 people found
this helpful
James was excellent from start to finish! He was a pleasure to deal with throughout the sales process of our flat. One of the reasons we decided to choose Maalems following several valuations from different agents, was because we got a good feeling from our ...
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Comment on agent fees
The fees were very reasonable and one of the things that helped make the decision to go with Maalems
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“Great service...”

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Oct 19,2018
Minithumbup
James
By: 'Tom'
Oct 19,2018
0 people found
this helpful
James was an absolute pleasure to work with. Right from the moment we viewed our property through to the completion date, he was thoroughly professional, incredibly helpful and highly efficient at every stage, helping us to negotiate any obstacles on the way to our purchase ...
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“Flat purchase in Earlsfield...”

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Oct 05,2018
Minithumbup
James
By: 'JATK'
Oct 05,2018
0 people found
this helpful
James and his team were great. Everything you would want an agent to be. Would recommend to friends and family....
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“Purchase...”

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Sep 27,2018
Minithumbup
James
By: 'Tony'
Sep 27,2018
0 people found
this helpful
James was efficient, friendly and courteous throughout the whole process. When a serious misunderstanding arose because of a breakdown in communications between solicitors, he intervened promptly and helped sort it out. He was very reliable and a pleasure to deal with....
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Comment on agent fees
n/a
Was this helpful? Yes

“Selling through James Hallam...”

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Sep 25,2018
Minithumbup
James
By: 'Jimmy'
Sep 25,2018
0 people found
this helpful
Its not often that the word "Trust" is associated with estate agents but with James you can. He priced the property sensibly in the first place, got the viewings arranged quickly and then managed to get both buyer and seller sides over the line - ...
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Comment on agent fees
Fair fees
Was this helpful? Yes

“Extremely helpful, professional and knowledgeable...”

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Sep 11,2018
Minithumbup
James
By: 'MC'
Sep 11,2018
0 people found
this helpful
So refreshing to meet an estate agent as straightforward and helpful right from the off. James was on hand to help us all through the purchase of our house. He replied to all emails efficiently and helped us liaise with any queries we had for ...
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Staff picture James
(170)
Staff picture Leah Allam
(96)
Staff picture Magda
(60)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18



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Maalems