Maalems
4.8/5, 329 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £300,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 103 9 69 4 67 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

Images & Videos

“A new experience that was made super easy! T......”

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May 10,2021
Minithumbup
Leah Allam
By: 'Ria'
May 10,2021
0 people found
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A new experience that was made super easy! The agents that handled my housing needs were very understanding and patient. I could not have got through the process without their support. Leah and Emily were kind, knowledgeable and very efficient. The process was smooth and ...
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“Bought and sold with Maalems - would again!...”

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Apr 13,2021
Minithumbup
James
By: 'Claire'
Apr 13,2021
0 people found
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I bought my flat through Maalems and had such a good experience that when it came to selling it a few years later, I was glad to go with them again. And a very good choice it was. I worked with James both times. The ...
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“Seamless service from start to finish......”

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Apr 12,2021
Minithumbup
James
By: 'Gemma-Paige'
Apr 12,2021
0 people found
this helpful
We have recently purchased a property through Maalems and could not fault James' service from start to finish. No question went unanswered - from viewing through to purchase, James worked tirelessly to push solicitors and make the process as seamless as possible. As first time ...
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“Excellent service from start to finish.James......”

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Apr 09,2021
Minithumbup
James
By: 'Winnie'
Apr 09,2021
0 people found
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Excellent service from start to finish. James kept me up to date with all the changes once our property was on the market....
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“James at Maalems was very responsive and a pl......”

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Mar 31,2021
Minithumbup
James
By: 'Matthew'
Mar 31,2021
0 people found
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James at Maalems was very responsive and a pleasure to work with. Highly recommend to anyone looking for an estate agent!...
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“Maalems were acting for the seller during the......”

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Mar 29,2021
Minithumbup
James
By: 'Alex G'
Mar 29,2021
0 people found
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Maalems were acting for the seller during the purchase of our new house and we were very impressed with how they handled themselves. I thought they were extremely knowledgeable, professional and communicated with us extremely well. The process of buying a house, especially within a ...
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“We decided to switch to Maalems after marketi......”

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Mar 24,2021
Minithumbup
James
By: 'Sarah'
Mar 24,2021
0 people found
this helpful
We decided to switch to Maalems after marketing our house with one of the larger well known agents for 6 months. WHAT A BREATH OF FRESH AIR! James was personable and really made us feel like he was on our side for the house sale. We ...
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“We recently purchased a property through Maal......”

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Mar 22,2021
Minithumbup
James
By: 'Charlotte'
Mar 22,2021
0 people found
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We recently purchased a property through Maalems. James and his team were very professional and attentive. Would recommend and use again. They were very helpful. Replied to emails very fast easy to contact. Honest and all very nice....
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“Couldn’t fault their services...”

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Mar 08,2021
Minithumbup
James
By: 'Blanks'
Mar 08,2021
0 people found
this helpful
I have just sold my flat with Maalems, James Hallam was my agent, from start to finish I couldn’t have asked for a better agent. He was not pushy in calling my mobile to try to trick me into anything. As a company their ...
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“Couldn't fault their service...”

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Mar 08,2021
Minithumbup
James
By: 'Vicanne'
Mar 08,2021
0 people found
this helpful
I have just sold my flat with Maalems, James Hallam was my agent, from start to finish I couldn't have asked for a better agent. He was not pushy in calling my mobile to try to trick me into anything. As a company their prices ...
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“James was very helpful in keeping me informed......”

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Mar 06,2021
Minithumbup
James
By: 'Jonathan'
Mar 06,2021
0 people found
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James was very helpful in keeping me informed about how the process was going, and chasing the other side's solicitor in case of any delays when I was buying my property, and I was very happy with the result....
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“Great service, good value on fees...”

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Mar 02,2021
Minithumbup
James
By: 'Holroyd-Smith'
Mar 02,2021
0 people found
this helpful
I sold my Earlsfield property with Maalems. I was happy with the service provided. James did a great job in "pushing" the process along and was always very responsive. Their fees are also fair as well. I would recommend them to others....
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“Highly recommended....”

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Mar 01,2021
Minithumbup
Felix
Leah Allam
By: 'Russ'
Mar 01,2021
0 people found
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I've been using Maalems to let out properties for eight years and have found them consistently helpful, professional and personable - just what you want from an independent agent! Highly recommended....
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“I have worked with Maalems for almost 10 year......”

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Feb 23,2021
Minithumbup
Leah Allam
Magda
By: 'Vincent'
Feb 23,2021
0 people found
this helpful
I have worked with Maalems for almost 10 years now. I find it hard to describe how truly wonderful and professional this team is! Every detail is taken care of and every worry is dealt with such promptness and efficiency. For me, at this stage - ...
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“We had a great experience with Emily.Maalem......”

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Feb 23,2021
Minithumbup
By: 'Ashley'
Feb 23,2021
1 people found
this helpful
We had a great experience with Emily. Maalems and Emily were very clear, professional, friendly and responsive during our search for a new flat. Would thoroughly recommend!...
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“I've worked with the team at Maalems for 15 y......”

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Feb 22,2021
Minithumbup
Magda
Leah Allam
By: 'Heather'
Feb 22,2021
0 people found
this helpful
I've worked with the team at Maalems for 15 years and they are super efficient, have always delivered excellent service and pro active help throughout. They're a delight to work with and the property management team particularly are brilliant. Their rates are competitive and their service ...
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“Magda @ Maalems...”

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Feb 15,2021
Minithumbup
Magda
By: 'Pamela O Rourke'
Feb 15,2021
0 people found
this helpful
Magda @ Maalems has been so helpful over the last few years. She always responds straight away, even if it is just with a “will check and get back to you” and she always did get back without the need for me to chase which has ...
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“As professional landlords we have been dealin......”

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Jan 22,2021
Minithumbup
By: 'Nieve'
Jan 22,2021
0 people found
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As professional landlords we have been dealing with Maalems for over 20 years. They consistently find us excellent tenants and are professional, responsive and efficient. They have also been extremely helpful in sorting out any problems as tenants leave / arrive and even recommend quality tradesmen. We ...
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“Great service...”

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Dec 22,2020
Minithumbup
Magda
By: 'David Evans'
Dec 22,2020
0 people found
this helpful
Maarlems have managed my property letting for many years. I have always found them, especially Magda, helpful and professional. I would recommend them to any Landlords....
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“I have been trying to get my deposit back sin......”

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Oct 08,2020
Minithumbdown
By: 'Irene'
Oct 08,2020
0 people found
this helpful
I have been trying to get my deposit back since 2 months ago now. The lack of communication is totally unacceptable. I have called today to ask for more information but I have been greeted with swear words and the phrase "It is not my job ...
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“I have been a client of Maalems for 10 years ......”

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Jun 30,2020
Minithumbdown
James
By: 'Ammna'
Jun 30,2020
0 people found
this helpful
I have been a client of Maalems for 10 years , always finding a professional service provided by their letting agents. When deciding to sell I initially decided to stick with them , but after a while also decided to approach another agent, due to the aggressive sales ...
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“Impressed...”

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Jan 30,2020
Minithumbup
By: 'Greg'
Jan 30,2020
0 people found
this helpful
Emily from Maalems has been very responsive, helpful and friendly. We have been impressed. Some agents tend to focus only on their direct clients (landlords) and neglect the tenants, but Emily seems to be able to prioritise the needs of both....
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“Emily Clayden is a star. Throughout the renta......”

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Jan 28,2020
Minithumbup
By: 'Jim'
Jan 28,2020
0 people found
this helpful
Emily Clayden is a star. Throughout the rental process she was quick to respond to all of our questions and was incredibly helpful on every occasion. On the strength of this member of the Maalems team i have no hesitation in recommending the agency for ...
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“Just sold my flat through Maalems. Not normal......”

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Jan 10,2020
Minithumbup
James
By: 'Anne'
Jan 10,2020
0 people found
this helpful
Just sold my flat through Maalems. Not normally a big fan of estate agents, seeing them as a necessary evil, but I have to say Maalems were great. James dealt with my sale and was fantastic. 100% professional, patient, easy to talk to, answers every email ...
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“Very impressed - unfailingly professionalJa......”

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Jan 09,2020
Minithumbup
James
By: 'alex'
Jan 09,2020
0 people found
this helpful
Very impressed - unfailingly professional James and his team were fantastic, at my request he personally visited the property several times to take measurements and to answer queries....
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“We have used Maalems as letting and managing ......”

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Nov 26,2019
Minithumbup
Leah Allam
Magda
By: 'Ros'
Nov 26,2019
0 people found
this helpful
We have used Maalems as letting and managing agents for the last 18 years. The personal service we got when they were first starting out, has continued even though they have grown. This is what makes them special - you always feel you can rely on ...
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“Property sale...”

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Nov 05,2019
Minithumbup
James
By: 'Lucinda'
Nov 05,2019
0 people found
this helpful
In July we decided to sell our property. We went through Maalems as we had bought it through them seven years previously and had been really impressed. James provided an honest valuation based on his extensive knowledge of the property market within SW18. Having put ...
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“Having decided to put our family home on the ......”

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Oct 30,2019
Minithumbup
James
By: 'Clem'
Oct 30,2019
0 people found
this helpful
Having decided to put our family home on the market we immediately went to James Hallam at Maalems. The reason for this is that he sold the property to us. During the purchasing process (and not his client) we were treated incredibly well and James ...
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“Buying and selling a property tends to come w......”

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Oct 16,2019
Minithumbup
James
By: 'Anna'
Oct 16,2019
0 people found
this helpful
Buying and selling a property tends to come with the odd frustration and heightened emotions at times. We bought and sold our first flat through Maalems. James was brilliant on both occasions at keeping both sides informed and pushing the process along. He has a ...
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“Property sale...”

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Sep 24,2019
Minithumbup
James
By: 'Tom'
Sep 24,2019
0 people found
this helpful
James was fantastic at finding us a buyer and then keeping everybody informed throughout a drawn out sales process. I'd highly recommend....
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Staff picture James
(170)
Staff picture Leah Allam
(96)
Staff picture Magda
(60)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18



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Maalems