Maalems
4.8/5, 329 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £300,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 103 9 69 4 67 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

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Images & Videos

“Maalems, namely Alessandro, were great throug......”

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Mar 08,2022
Minithumbup
Alessandro
By: 'Sam Aviss'
Mar 08,2022
0 people found
this helpful
Maalems, namely Alessandro, were great throughout the whole process and helped us greatly in finding a new rental property in Earlsfield. I would highly recommend using Maalems to anyone that wants an honest, high-quality and professional service....
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“The Best in the Buisness!...”

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Feb 21,2022
Minithumbup
Leah Allam
Magda
By: 'matthew young'
Feb 21,2022
0 people found
this helpful
I've now just entered into my 5th year with Maalems renting and managing my property and I couldn't be happier with our relationship. I've just had new tenants sign up for 2 years and can not speak highly enough of everyone at Maalems. When I look ...
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“Great service great team! very happy. Sold......”

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Feb 20,2022
Minithumbup
James
Magda
By: 'Tony'
Feb 20,2022
0 people found
this helpful
Great service great team! very happy. Sold my house with this team, after having it rented (fully managed) for the previous 7 years. Re rental: all excellent, in terms of vetting, inventory, financials, and maintenance updates in a very timely manner Re sale: excellent service, was ...
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“Excellent experience of Maalems in our recent......”

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Jan 18,2022
Minithumbup
James
By: 'Cameron'
Jan 18,2022
0 people found
this helpful
Excellent experience of Maalems in our recent purchase. James in particular really went above and beyond; he was extremely knowledgable of the sales process (this seems like a silly thing to say but lots of estate agents don't really understand the legal side of the ...
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“Appreciation...”

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Dec 27,2021
Minithumbup
James
Alessandro
By: 'Bonnie'
Dec 27,2021
0 people found
this helpful
We bought a property through Maalems. As a first-time buyer, we knew little about the procedures. James was very knowledgeable and responsive. He would patiently, but promptly, answer our many queries and explain the purchase procedure to us. The rest of the staff at Maalems ...
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“Appreciation...”

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Dec 27,2021
Minithumbdown
James
Alessandro
By: 'Bonnie'
Dec 27,2021
0 people found
this helpful
We bought a property through Maalems. As a first-time buyer, we knew little about the procedures. James was very knowledgeable and responsive. He would patiently, but promptly, answer our many queries and explain the purchase procedure to us. The rest of the staff at Maalems ...
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“Very knowledgeable team, and always happy to ......”

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Dec 21,2021
Minithumbup
James
By: 'Alex'
Dec 21,2021
0 people found
this helpful
Very knowledgeable team, and always happy to go the extra mile. They deliver an excellent product, especially the photography and virtual tours....
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“I wish I'd gone to James at Maalems initially......”

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Dec 20,2021
Minithumbup
James
By: 'Andrea'
Dec 20,2021
0 people found
this helpful
I wish I'd gone to James at Maalems initially. He gave an experienced and realistic valuation, and then provided a great professional service through to sale…regular feedback and keeping the sale moving along. Would HIGHLY recommend James and Maalems....
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“Very helpful and supportive agents during my ......”

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Nov 23,2021
Minithumbup
James
By: 'No'
Nov 23,2021
0 people found
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Very helpful and supportive agents during my purchase, would highly recommend. James was very responsive and helpful throughout. Thank you!...
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“James and his team were incredibly helpful th......”

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Nov 17,2021
Minithumbup
James
By: 'Augustus Edwards'
Nov 17,2021
0 people found
this helpful
James and his team were incredibly helpful throughout the process and were able to accommodate multiple viewings, surveys, etc with ease. Very friendly, polite and always got back to us swiftly. Would recommend. Thanks again...
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“I can't say enough about the fantastic servic......”

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Sep 27,2021
Minithumbup
James
Alex
By: 'Michelle Lawrence'
Sep 27,2021
0 people found
this helpful
I can't say enough about the fantastic service given during the sale of a property with Maalems!! Not living in the area and trying to sell a house was made so much easier by a company who knew what they were talking about! I was ...
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“I bought a property in Earlsfiled 2 years ago......”

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Sep 17,2021
Minithumbdown
James
Alessandro
By: 'Alex'
Sep 17,2021
0 people found
this helpful
I bought a property in Earlsfiled 2 years ago (through Maalems) and have just sold it through Maalems. On both occasions I dealt with James Hallam and with the recent sale James was assisted by Alessandro. James impressed us and our lawyers whilst coordinating negotiations. He ...
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“Thank you James for giving us our dream home!...”

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Sep 16,2021
Minithumbup
James
By: 'Ahu'
Sep 16,2021
0 people found
this helpful
James Hallam in the Earlsfield & Wandsworth office is so helpful, professional and kind that it is hard to express in words our gratitude for everything he and Maalems has done for us. We were first time buyers and could not ask for a better real ...
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“Smooth sale process...”

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Sep 09,2021
Minithumbup
James
By: 'Em'
Sep 09,2021
0 people found
this helpful
James was fantastic helping us through our recent house sale. Communication is so important, and he was consistently responsive and helpful. After dealing with a number of agents previously, this process was a breeze. He set realistic expectations, kept us updated, and I wouldn't hesitate ...
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“Helpful and friendly...”

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Sep 06,2021
Minithumbup
Felix
Leah Allam
By: 'Beth'
Sep 06,2021
0 people found
this helpful
I rented a property for 4 years via Maalems. Always very helpful and willing to find solutions where needed. Very helpful and accommodating when adding my boyfriend to the tenancy agreement, as well as helping and supporting us when we were ultimately moving out....
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“Magda and the team were fantastic, quick effi......”

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Aug 26,2021
Minithumbup
Magda
Felix
By: 'Lizzie'
Aug 26,2021
0 people found
this helpful
Magda and the team were fantastic, quick efficient honest and nice to talk to. We found it a very refreshing experience having dealt with some shifty estate agencies in the past. We would recommend Maalems earlsfield to anyone who asked and wish all the team ...
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“We've used Maalems for over 15 years now. We ......”

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Aug 22,2021
Minithumbup
James
Alex
By: 'Aniket Patel'
Aug 22,2021
0 people found
this helpful
We've used Maalems for over 15 years now. We bought our first flat through them in Earlsfield in 2005; they then managed its rental from 2009 until we sold it (through them) earlier this year. They have been incredible throughout, providing excellent service, very reasonable terms and trustworthy ...
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“Beemans Row...”

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Aug 16,2021
Minithumbup
James
By: 'Joseph'
Aug 16,2021
0 people found
this helpful
Having purchased my house from Maalems 10 years ago when it came to selling it they were one of the local estate agents I asked to come and value it. James was very charming and it was an easy decision to go with them. During the ...
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“James and the team at Maalems were extremely ......”

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Aug 16,2021
Minithumbup
James
By: 'Steve'
Aug 16,2021
0 people found
this helpful
James and the team at Maalems were extremely professional and supportive throughout the entire transaction. More often than not, James went above and beyond his remit to ensure we made it over the line in what was a complex transaction. I couldn't recommend the team ...
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“Another successful letting...”

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Aug 03,2021
Minithumbup
Leah Allam
By: 'EDG'
Aug 03,2021
0 people found
this helpful
Leah has organised lettings for me for more than ten years. The service and tenants have always been first class and the recent transaction follows the same pattern. I never think of using anyone else....
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“All in all a fantastic service from Maalems. ......”

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Jul 01,2021
Minithumbup
James
Alessandro
By: 'George Sheehan'
Jul 01,2021
0 people found
this helpful
All in all a fantastic service from Maalems. Very responsive, kept us up to date and very accommodating with their time during the whole process. They managed the entire process with professionalism, getting us answers to our many questions on the property, and even recommending ...
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“A great experience from start to finish...”

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Jul 01,2021
Minithumbup
James
By: 'Paul'
Jul 01,2021
0 people found
this helpful
We bought a property through Maalems and had a great experience dealing with James from start to finish. Communication was excellent which helped to ensure a fast and efficient process. James was super helpful and ensured the purchase was as stress free as possible. I ...
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“James from Maalems came highly recommended by......”

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Jun 29,2021
Minithumbup
James
By: 'Stephanie'
Jun 29,2021
0 people found
this helpful
James from Maalems came highly recommended by several neighbours of mine who had successfully sold houses through him. Dealing with James was great. He was professional, courteous, extremely fast at responding to my many queries, and made the whole process as smooth and stress-free as ...
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“A fantastic and personal service...”

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Jun 28,2021
Minithumbup
James
By: 'Robert Knapp'
Jun 28,2021
0 people found
this helpful
I cannot praise Maalems and the quality of service that they offer highly enough. Three years ago we purchased our first flat through them and then this year we have sold the same flat with them as well. During the whole process we felt like ...
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“Maalems have found tenants for our rental pro......”

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Jun 24,2021
Minithumbup
Leah Allam
Felix
By: 'Mrs Bowder'
Jun 24,2021
0 people found
this helpful
Maalems have found tenants for our rental property for over fifteen years. They have always had our best interests at heart recommending good tenants, excellent professional advice, ensuring minimal void periods, advice on interiors to suit the letting market and fair fees. Maalems are always ...
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“Great Service...”

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Jun 21,2021
Minithumbup
Leah Allam
Magda
By: 'Dawn Ireland'
Jun 21,2021
0 people found
this helpful
Maalems managed our rental property for some years and I cannot fault the service we received. The staff are very friendly and helpful, especially Magda and Leah. Any repairs/ maintenance were always carried out quickly and efficiently....
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“Friendly, reliable and trustworthy....”

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Jun 15,2021
Minithumbup
Leah Allam
By: 'Ignacio'
Jun 15,2021
0 people found
this helpful
In the last almost 6 years we rented 2 different properties in the SW18 area and we are very glad both of them were let by and managed by Leah at Maalems. They have always been reliable, accountable and responsive with no surprises on the way in ...
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“Responsive and knowledgeable...”

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May 24,2021
Minithumbup
James
By: 'Kurt'
May 24,2021
0 people found
this helpful
They were very responsive to my questions about the property and were knowledgeable about the area it is in. I would recommend....
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“Good local agency...”

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May 16,2021
Minithumbup
Magda
Leah Allam
By: 'Matt'
May 16,2021
0 people found
this helpful
Rented a property for four years and throughout this period, the agency was very responsive and quick to deal with any issues. Staff are polite and pleasant to deal with. The handyman they use is trustworthy, knows the property and sorts out any problems in ...
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“James Hallam & Team Maalems...”

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May 11,2021
Minithumbup
James
By: 'Mia Olsen'
May 11,2021
0 people found
this helpful
Had a great experience dealing with James and the Maalems team when going through a quite difficult house purchase. James kept us updated throughout the process and was very responsive. We were always met with a positive, can do attitude which made us feel important ...
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Staff picture James
(170)
Staff picture Leah Allam
(96)
Staff picture Magda
(60)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18



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Maalems