Maalems
4.8/5, 329 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £300,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 103 9 69 4 67 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

Images & Videos

“Highly Recommend. Professional and clearly care about doing a good job!...”

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Oct 24,2023
Minithumbup
James
Alex
By: 'Jack'
Oct 24,2023
0 people found
this helpful
James and the team at Maalems have been exceptional. My purchase was marred by some challenging factors, however James, Alex and Felix were a great source of comfort. They were readily available to discuss matters on the phone and very responsive on emails, which made ...
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“Great team!...”

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Oct 12,2023
Minithumbup
James
By: 'Will A Ford'
Oct 12,2023
0 people found
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5/5 super responsive and personable team. Would 1000% use again....
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“Responsive, trustworthy, transparent...”

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Sep 18,2023
Minithumbup
James
By: 'Marientina L'
Sep 18,2023
0 people found
this helpful
To a first-time buyer, buying property could seem like a daunting and opaque process. James and his team stood out due to their excellent service: they were transparent, responsive, and structured; that helped me build trust and the confidence that I needed for moving forward....
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“Maalems have done a brilliant job marketing o......”

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Sep 18,2023
Minithumbup
James
By: 'Dawn'
Sep 18,2023
0 people found
this helpful
Maalems have done a brilliant job marketing our property. James was particularly helpful and very professional throughout the entire process. We would highly recommend Maalems....
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“Brilliant support from James...”

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Sep 07,2023
Minithumbup
James
By: 'Abi McDonald'
Sep 07,2023
0 people found
this helpful
Brilliant service from start to finish! James was incredibly supportive throughout the entire process and was quick to help with any questions we had. Would highly recommend Maalems to any buyers....
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“Fantastic agency...”

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Jun 29,2023
Minithumbup
By: 'Marta'
Jun 29,2023
0 people found
this helpful
Fantastic example of an independent agency, we have used Maalems in the past and have now returned to use their services again. They were able to help us secure a property quickly and efficiently. Would highly recommend...
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“Great experience......”

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May 26,2023
Minithumbup
James
By: 'Aaron'
May 26,2023
0 people found
this helpful
James handled our purchase. He was responsive, very helpful at all times, and we felt like we were in safe hands throughout....
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“We have recently started renting through Maal......”

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Mar 22,2023
Minithumbup
Alessandro
By: 'Manon'
Mar 22,2023
0 people found
this helpful
We have recently started renting through Maalems and we had a great experience. Alessandro has been very speedy in replying to emails. We are very happy with the service he provided!...
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“Great service throughout the process. Clear c......”

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Mar 21,2023
Minithumbup
Alessandro
By: 'Campbell'
Mar 21,2023
0 people found
this helpful
Great service throughout the process. Clear communication and quick response times to questions. Shout out to Alessandro who guided us through the process seamlessly....
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“Flat purchase...”

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Jan 30,2023
Minithumbup
James
By: 'Susanna'
Jan 30,2023
0 people found
this helpful
Our flat purchase had many stressful hurdles but James did an amazing job at supporting us along the way. He was always very quick to respond and did a lot of chasing for us which was very appreciated. We would highly recommend Maalems....
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“Kept the sale moving along...”

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Jan 27,2023
Minithumbup
James
By: 'Nigel'
Jan 27,2023
0 people found
this helpful
James achieved an offer within a few weeks of the flat going on the market. The sale of the leasehold property turned out to be quite complicated, with information needed from the managing agents, freeholder, etc. James was helpful and effective in liaising between myself ...
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“First class service...”

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Jan 18,2023
Minithumbup
James
By: 'Druhini'
Jan 18,2023
0 people found
this helpful
Maalems found me a buyer within a month of my property going on the market. James conducted all the viewings and did the sales progression expertly and efficiently. He was always on top of everything. The sale completed within 12 weeks and I was delighted with ...
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“We used Maalems to let and manage our house a......”

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Jan 11,2023
Minithumbup
Felix
By: 'Emily'
Jan 11,2023
0 people found
this helpful
We used Maalems to let and manage our house and found them to be very capable and responsive and are having a much better experience than previous agents we have used. Felix was our main contact and we appreciated his no-nonsense straightforward approach. A refreshing ...
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“Very good agency reliable found a good flat I......”

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Dec 16,2022
Minithumbup
By: 'Laszlo'
Dec 16,2022
0 people found
this helpful
Very good agency reliable found a good flat I hope works out clean place and good service so far keep it up...
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“Best Estate Agent ever used!...”

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Nov 23,2022
Minithumbup
James
By: 'Alex'
Nov 23,2022
0 people found
this helpful
James was amazing! My flat sale turned into a bit of a nightmare due to issues with the service charge and James made the whole situation much more bearable. He was always updating me on progress, offered me honest advice and guided me through the ...
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“Maalems was very helpful with our purchase and responded to ......”

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Oct 05,2022
Minithumbup
James
Alessandro
By: 'Purchaser'
Oct 05,2022
0 people found
this helpful
Maalems was very helpful with our purchase and responded to queries very quickly. It was easy to arrange viewings on the days we wanted and a lovely independent company to deal with! Will definitely use again, thank you!...
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“We have just started renting through Maalems ......”

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Sep 25,2022
Minithumbup
Alessandro
By: 'Hannah'
Sep 25,2022
0 people found
this helpful
We have just started renting through Maalems and they have been great. Alessandro and the team have been very friendly and helpful since the start, organising viewings and guiding us through the rest of the process - offering advice and answering all our questions. They ...
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“James and the team helped us buy our property......”

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Sep 13,2022
Minithumbup
James
By: 'Tom'
Sep 13,2022
0 people found
this helpful
James and the team helped us buy our property and delivered an excellent service throughout the process. James was very efficient and responsive, making the process simple and painless. I would definitely recommend Maalems to any buyers in Earlsfield....
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“Alessandro helped us no end in finding a prop......”

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Sep 05,2022
Minithumbup
Alessandro
By: 'James'
Sep 05,2022
0 people found
this helpful
Alessandro helped us no end in finding a property to rent and we are incredibly happy with our current address. It is just what we’re looking for! Alessandro was proactive and dedicated and we are exceptionally happy with the service he provided....
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“Fantastic estate agents!...”

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Sep 05,2022
Minithumbup
James
Alex
By: 'Olivia'
Sep 05,2022
0 people found
this helpful
Fantastic estate agents! We bought a property through Maalems and their service was great from start to finish. They were responsive to all our queries and made sure the whole buying process went smoothly. Compared to other estate agents we have dealt with, Maalems have ...
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“Very happy with the team at Maalems, as they ......”

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Sep 02,2022
Minithumbup
Alex
James
By: 'Brent Randall'
Sep 02,2022
0 people found
this helpful
Very happy with the team at Maalems, as they provided good advice and also listened to our needs and opinions....
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“Thank you to James and his team at Maalems fo......”

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Aug 16,2022
Minithumbup
James
By: 'K'
Aug 16,2022
0 people found
this helpful
Thank you to James and his team at Maalems for selling my property. I was impressed how quickly emails were answered and the professionalism of James and the team was outstanding. James was super helpful and guided me through the selling process. Overall a unique, ...
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“Had an extremely positive experience with Maa......”

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Aug 04,2022
Minithumbup
Alessandro
By: 'Alex'
Aug 04,2022
0 people found
this helpful
Had an extremely positive experience with Maalems and in particular Alessandro for our move into a rental property from viewing through to completion. Everything was clear and sorted efficiently from Alessandro and the team and would thoroughly recommend Maalems to friends and family....
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“Helpful and Quick...”

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Aug 03,2022
Minithumbup
Alessandro
By: 'Riddhi'
Aug 03,2022
0 people found
this helpful
The agents are very helpful and get matters sorted quickly and efficiently, helped us get our references and guided us through any questions we had....
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“Unrivialed First Class Experience....”

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Jul 27,2022
Minithumbup
Leah Allam
Alessandro
By: 'Mark James O'Donnell'
Jul 27,2022
0 people found
this helpful
Fantastic experience all around. Leah and Alessandro have been a joy to deal with. Both very friendly and helpful and extremley responsive to any issues and enquiries I have had. If I could give them 6 stars I would. Thanks for all your help guys, I ...
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Attachments

Review file
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“The best estate agents we have worked with. J......”

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Jun 14,2022
Minithumbup
James
Alessandro
By: 'Richard Chapple'
Jun 14,2022
0 people found
this helpful
The best estate agents we have worked with. James and the team were helpful, friendly and transparent throughout the entire buying process. Responded to emails quickly and just generally made the whole process as easy and hassle-free as possible from their side - extremely refreshing ...
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“Great experience as new tenants with Maalems ......”

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May 11,2022
Minithumbup
Leah Allam
Alessandro
By: 'Anna'
May 11,2022
0 people found
this helpful
Great experience as new tenants with Maalems - Alessandro and Leah were friendly and helpful when we had questions or problems, quick to respond and really quick at getting us in for a viewing....
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“We used Maalems to find us place to live. Kno......”

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May 06,2022
Minithumbup
Alessandro
By: 'Albertas'
May 06,2022
0 people found
this helpful
We used Maalems to find us place to live. Knowing current brutal market Alessandro helped us to secure the property quickly. We love the place and can't thank Alessandro enough. Thank you, you are a star! Albertas & Asta...
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“Personal, great team - league of their own...”

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Apr 20,2022
Minithumbup
James
By: 'Emma Hamilton'
Apr 20,2022
0 people found
this helpful
We've worked with James and the team for a few years now, both on the purchase & sale of our property, as well as working with the Lettings team on property management. Having experienced other 'larger' agencies in the area, Maalems approach was much more personal, ...
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“I have not got a bad word to say about Maalem......”

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Mar 08,2022
Minithumbdown
Leah Allam
Felix
By: 'Alex'
Mar 08,2022
0 people found
this helpful
I have not got a bad word to say about Maalems. Maalems always found suitable tenants for my rental property over a 5 year period. No need to look any further when it came to selling the property. Always very professional and efficient. Thank you James, ...
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Staff picture James
(170)
Staff picture Leah Allam
(96)
Staff picture Magda
(60)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18



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Maalems