Maalems
4.8/5, 313 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £300,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 98 9 61 4 64 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

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Images & Videos

“Would not recommend this agent to my worst enemy.I ......”

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Mar 15,2013
Minithumbdown
By: 'Tyroan'
Mar 15,2013
3 people found
this helpful
Would not recommend this agent to my worst enemy. I rented a 2 bedroom property from them slightly below asking price. A friend come over to stay for 2 weeks rent free,someone that must of known one of the staff lived across the road+went to ...
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“Maalems were very quick at responding to any issues we ......”

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Mar 13,2013
Minithumbup
Leah Allam
By: 'Will'
Mar 13,2013
0 people found
this helpful
Maalems were very quick at responding to any issues we had with the property, particularly maintenance related. Deposit was returned within a week of leaving and were happy with the service all round...
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“We are currently tenants in a flat managed by Maalems ......”

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Aug 08,2012
Minithumbup
Leah Allam
By: 'Claire'
Aug 08,2012
0 people found
this helpful
We are currently tenants in a flat managed by Maalems and it's been a good experience for us. We like that they're a small, independent team and we don't feel like we're 'just another tenant on the books.' They give a personal service and ...
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“Not a friendly company and are just after their fees. ......”

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Jul 02,2012
Minithumbdown
James
Matt
By: 'professional_londoner'
Jul 02,2012
5 people found
this helpful
Not a friendly company and are just after their fees. Once they have this and even if they are not managing the property they become the most unhelpful, arrogant and unprofessional bunch out there. Customer service leaves a lot to be desired and they forever ...
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What agent could do to change your mind?
Improve Customer Service and stop being so self important. There are ways to go about things sometimes and being obstinate and stubborn is not the best way forward.
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“I have had the pleasure of renting my flat through ......”

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May 13,2012
Minithumbup
Matt
By: 'Adam'
May 13,2012
2 people found
this helpful
I have had the pleasure of renting my flat through Maarlems for the past 4 years. During this time they have been professional, thorough and extremely helpful providing a service above and beyond expectations. I have no hesitation in recommending them to other Landlords seeking an ...
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“I rent out a flat and, before using Maalems, had ......”

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May 08,2012
Minithumbup
Leah Allam
By: 'Landlord'
May 08,2012
0 people found
this helpful
I rent out a flat and, before using Maalems, had had a very unpleasant experience with tenants who neglected my flat.... it was clear from the start they were going to do this, and yet the previous estate agent clearly saw easy money and were ...
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“These guys have the worst customer service ever! You can ......”

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Jan 25,2011
Minithumbdown
By: 'barrybuzz'
Jan 25,2011
3 people found
this helpful
These guys have the worst customer service ever! You can never get through to the person you need to speak to because 'they are always on the other line', and then never call you back. It does not matter how many messages you leave. So ...
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“Mouldy wall after 40 days and still not fix....”

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Aug 09,2010
Minithumbdown
By: 'Adrian_se'
Aug 09,2010
3 people found
this helpful
Mouldy wall after 40 days and still not fix....
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“When we first reviewed the property we are about to ......”

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Jul 14,2010
Minithumbdown
By: 'SW18'
Jul 14,2010
0 people found
this helpful
When we first reviewed the property we are about to move into, we where shown around by someone who only works weekends. She was not knowledgable as to what furniture was staying or going, and incorrectly informed us that most furniture would be let with ...
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“Maalems were a delight to use when it came to ......”

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Jan 08,2010
Minithumbup
By: 'Pleasedtosell'
Jan 08,2010
0 people found
this helpful
Maalems were a delight to use when it came to selling my property in Balham. They stayed in touch on a regular basis, which is more that can be said for the other local agent (who I shall not name) did. The gentleman in charge ...
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“I found the Lettings team at Maalems in Balham extremely ......”

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Nov 10,2009
Minithumbup
Matt
By: 'Charlotte'
Nov 10,2009
0 people found
this helpful
I found the Lettings team at Maalems in Balham extremely helpful and professional throughout the letting of my property. They did all of the hard for me so much so I plan to instruct them to manage my flat in the new year when I ...
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“Not helpful after we moved in. ...”

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Sep 16,2009
Minithumbdown
By: 'emanja'
Sep 16,2009
2 people found
this helpful
Not helpful after we moved in. ...
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By: barrybuzz
Jan 25, 2011
View all comments (2)
Too true. ...

“...”

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Mar 31,2008
Minithumbup
Matt
By: 'barnesy'
Mar 31,2008
0 people found
this helpful
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Staff picture James
(160)
Staff picture Leah Allam
(92)
Staff picture Magda
(59)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18



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Maalems