Maalems
4.8/5, 313 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £300,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 98 9 61 4 64 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

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Images & Videos

“I have used Maalems in Earlsfield since 2005 when we let ......”

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Jan 29,2015
Minithumbup
Magda
By: 'Susan'
Jan 29,2015
1 people found
this helpful
I have used Maalems in Earlsfield since 2005 when we let out our flat in Godley Road with them. We were always very pleased with their service and with the quality of tenants they were able to find, so when we moved abroad for work in 2012 ...
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Comment on agent fees
Very reasonable in relation to the rental yield
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“We have been using Maalems to manage the rental of ......”

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Jan 29,2015
Minithumbup
Leah Allam
Magda
By: 'Sarah'
Jan 29,2015
0 people found
this helpful
We have been using Maalems to manage the rental of our property for around 4 years now, having switched from another estate agent that we were not happy with. We selected Maalems due to the office proximity to our house, because the rates were good and ...
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Comment on agent fees
I resent paying so much for just letting the property and collecting rent (which I could do myself) but it's the way it is unfortunately.
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“I have been with Maalems many years now I am ......”

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Jan 29,2015
Minithumbup
Matt
Leah Allam
By: 'Nouran'
Jan 29,2015
1 people found
this helpful
I have been with Maalems many years now I am very happy with them They collect the rent do the references never I had tenants that I was unhappy with ,the staff are very friendly and most helpful ,i would not find any better they ...
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“This was our first experience in letting. After careful research ......”

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Jan 29,2015
Minithumbup
Leah Allam
Magda
By: 'Kevin'
Jan 29,2015
0 people found
this helpful
This was our first experience in letting. After careful research we opted for Maalems as we felt they would deliver a more personal approach and that has certainly been the case. Our journey through letting had been one of great ease thanks to the very ...
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Comment on agent fees
Extremely competitive fee structure and flexible.
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“Having used several agents over many years of renting flats ......”

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Jan 29,2015
Minithumbup
Leah Allam
By: 'Pleased'
Jan 29,2015
0 people found
this helpful
Having used several agents over many years of renting flats in London, Maalems are definitely the best. As soon as I walked into their office on Garratt Lane to register my details, I was faced with smiles all round and a very helpful and attentive ...
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Comment on agent fees
Their fee's were good compared to other agents we registered with and clearly stated on their property details which I thought was a great aspect of their customer service.
Was this helpful? Yes

“We have instructed Maalems to let our property time after ......”

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Jan 28,2015
Minithumbup
By: 'Kate'
Jan 28,2015
2 people found
this helpful
We have instructed Maalems to let our property time after time due to our satisfaction with their service and advice. Yet again, terms were recently agreed within 48 hours of the property going on the market. More than one tenant was interested in the property and ...
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Comment on agent fees
Fees are in line with the market norm.
Was this helpful? Yes

“We bought a fairly new flat and let it through ......”

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Jan 28,2015
Minithumbup
Magda
By: 'Alexandra'
Jan 28,2015
1 people found
this helpful
We bought a fairly new flat and let it through Maalems. We assumed there would be few issues but after the tenants moved in all sorts of things began to go wrong. Maalems always got in touch immediately and managed to fix the problem swiftly ...
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“I heard about Maalems through a number of friends of ......”

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Jan 28,2015
Minithumbup
James
Leah Allam
By: 'Clapham'
Jan 28,2015
0 people found
this helpful
I heard about Maalems through a number of friends of mine who had rented out their properties (around the Clapham/ Wandsworth areas) through them and had been very pleased with the results. I have been using Maalems for 4 years now and have been very impressed ...
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“I used Maalems to rent out my house for 5 years. ......”

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Jan 28,2015
Minithumbup
Magda
By: 'Jamie'
Jan 28,2015
0 people found
this helpful
I used Maalems to rent out my house for 5 years. I found them to be much more pro-active than other big name agencies. They were quick and attentive in dealing with problems at the property and did not add on the extra charges common with ...
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“Maalems and Magda has been great throughout and very responsive. ......”

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Jan 22,2015
Minithumbup
Magda
By: 'Earlsfield'
Jan 22,2015
1 people found
this helpful
Maalems and Magda has been great throughout and very responsive. The property could have done with some touch ups etc, however whenever we did report a maintenance issue, this was always attended to very quickly. Thank you for all of your assistance during our tenancy ...
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“we found Maalems to be informative and professional throughout our ......”

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Dec 22,2014
Minithumbup
Leah Allam
Dec 22,2014
2 people found
this helpful
we found Maalems to be informative and professional throughout our whole renting experience, keeping us up to date and even organising utility changes and cleaning companies for us...
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“As an overseas landlord, I was very impressed with the ......”

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Dec 17,2014
Minithumbup
Leah Allam
Magda
By: 'Julian'
Dec 17,2014
2 people found
this helpful
As an overseas landlord, I was very impressed with the way Leah helped me purchase appropriate furniture for the let of my flat and handled finding suitable tenants in a speedy and professional manner. Maalems also manage my flat and Magda has been great, visiting ...
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Comment on agent fees
I feel the fees are very reasonable for the personal service I receive and are substantially less than what I had been paying elsewhere.
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“Maalems are a small independent, friendly company who operate with ......”

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Dec 05,2014
Minithumbup
Leah Allam
James
By: 'Russ'
Dec 05,2014
1 people found
this helpful
Maalems are a small independent, friendly company who operate with a completely different attitude from anyone I have met previously in the property business - that's to say their priority is offering good service at excellent value and not just chasing short term profits. I ...
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“I recently rented a property through Maalems and having had ......”

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Nov 20,2014
Minithumbup
Matt
By: 'Unknown'
Nov 20,2014
1 people found
this helpful
I recently rented a property through Maalems and having had a lot of experience with quite a few agencies out there I have to admit my experience with them was the best so far. Everything went smoothly, the agent was knowledgeable, helpful and responsible. From ...
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“Dealing with this agency has been a pleasure, along with ......”

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Nov 20,2014
Minithumbup
Leah Allam
By: 'Kelly'
Nov 20,2014
1 people found
this helpful
Dealing with this agency has been a pleasure, along with Leahs help and updates we were able to take our tenancy over the Christmas period and move in without a glitch, i would reccomend Maalems to anyone , they are professional and positive at all times ...
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Comment on agent fees
the fees retained were a more than fair amount when comparisons made in the areas surrounding
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“James handled our sale, and got us several good offers ......”

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Nov 20,2014
Minithumbup
Alex
James
By: 'Mr'
Nov 20,2014
1 people found
this helpful
James handled our sale, and got us several good offers very swiftly after marketing. Unfortunately we had a very problematic sale, but James, and later Alex, guided us steadily and calmly through some very challenging situations that threatened to derail our move. Alex handled the ...
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Comment on agent fees
We found the fees to be less than other agents we received quotes from, but don't think the service suffered for it.
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“Maalems has supported the rental of our property for four ......”

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Nov 17,2014
Minithumbup
Magda
By: 'Beth'
Nov 17,2014
0 people found
this helpful
Maalems has supported the rental of our property for four years, through several tenancies. Their service is efficient, proactive and reassuring - particularly as a landlord living abroad. Magda's day to day management of the tenants and property has been excellent....
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“It is my first time renting and I had a ......”

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Oct 31,2014
Minithumbup
Matt
By: 'Majid'
Oct 31,2014
0 people found
this helpful
It is my first time renting and I had a good experience from Maalems they are friendly staff and they are good with Doing there job and they give u news asap which is great because it shows that they have valued there time in ...
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“It has been a real pleasure dealing with Maalems, and ......”

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Oct 30,2014
Minithumbup
Magda
By: 'Earlsfield'
Oct 30,2014
1 people found
this helpful
It has been a real pleasure dealing with Maalems, and I was gutted that we didn't find another rental through them. They are a lovely bunch of people and very helpful. The process of finding and signing for a place was totally hassle-free, and they ...
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“Leah was excellent in providing us with a place to ......”

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Sep 24,2014
Minithumbup
Leah Allam
By: 'Alex'
Sep 24,2014
0 people found
this helpful
Leah was excellent in providing us with a place to rent. She listened to what we were after and found a bespoke location which was ideally suited. Upon confirmation of our offer Leah providing excellent account management skills to ensure we moved in to our ...
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“Really helpfull team. Always got back to our queries and ......”

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Sep 17,2014
Minithumbup
Magda
Matt
By: 'Anna'
Sep 17,2014
1 people found
this helpful
Really helpfull team. Always got back to our queries and really quickly. All the members are really kind, specially the Property Management Department....
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“Consistently excellent! - I have been renting out my flat ......”

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Sep 11,2014
Minithumbup
Magda
By: 'Helen'
Sep 11,2014
0 people found
this helpful
Consistently excellent! - I have been renting out my flat through Maalems for the past 6 years and was seriously apprehensive before I did so, as I was moving several hundred miles away and the whole scenario was way out of my experience. Maalems were utterly ...
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“Maalems helped us with problems that we encountered. They represented ......”

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Sep 05,2014
Minithumbup
Matt
By: 'Oliver'
Sep 05,2014
0 people found
this helpful
Maalems helped us with problems that we encountered. They represented us well to get our deposit back and worked well as the middle man between tenant and landlord. Thank you....
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“The whole team were excellent throughout the 3 years I rented ......”

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Aug 26,2014
Minithumbup
Magda
By: 'F'
Aug 26,2014
0 people found
this helpful
The whole team were excellent throughout the 3 years I rented my property through them, I always had good tennents quickly and they were always equally happy with the service from Maalems so I had really long term lets which was great! Maalems are always happy ...
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“Maalems have been a fantastic estate agents to use. Swift ......”

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Aug 21,2014
Minithumbup
James
Magda
By: 'Natalie'
Aug 21,2014
0 people found
this helpful
Maalems have been a fantastic estate agents to use. Swift efficient service, all questions answered within a day of asking. They have been friendly and helpful with anything we have required. We would definately recommend using this agency....
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“We have been renting our flat through Maalems for 2 years. ......”

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Aug 12,2014
Minithumbup
Magda
By: 'Hazel'
Aug 12,2014
0 people found
this helpful
We have been renting our flat through Maalems for 2 years. The team are friendly and helpful. They return emails quickly regarding any issues. Generally action is taken quite quickly and issues resolved in a reasonable time-frame. However, this was not the case when we had ...
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Comment on agent fees
At the time of searching for a rented flat 2 years ago, we were priced out of Battersea (where we did live) and Maalems provided the best rental prices/ fees in the area. We looked at over 15 properties in a 2 week period in/ around the area. The flat we eventually went for for one of the best priced, best locations and nicest flats that we viewed. Our rent only went up a small amount after a year, yet I'm sure rental prices increased significantly in the area during that time.
Was this helpful? Yes

“The guys at Maalems were a breath of fresh air ......”

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Jun 03,2014
Minithumbup
James
Alex
By: 'Caroline'
Jun 03,2014
0 people found
this helpful
The guys at Maalems were a breath of fresh air compared to other agents we were viewing properties with. Even when it came to us putting in an offer, there was no pressure or the usual "I've got 3 more viewings in later today" - it ...
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“I have encountered many management companies whilst owning flats in ......”

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Apr 30,2014
Minithumbup
Magda
Matt
By: 'Caroline'
Apr 30,2014
0 people found
this helpful
I have encountered many management companies whilst owning flats in Balham and Streatham, and can honestly say Maalems is the best I have dealt with. They deal with problems efficiently and fast, communicate frequently and offer good and sound advice, both to the landlord and ...
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“As a landlord with a rather difficult property (ongoing issues ......”

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Apr 29,2014
Minithumbup
Leah Allam
By: 'Matt'
Apr 29,2014
0 people found
this helpful
As a landlord with a rather difficult property (ongoing issues with leaking roof and therefore unhappy tenants) Maalems were just amazing in managing the property for us. Not only am I happy to recommend, but have already gone out of my way to advise other ...
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Was this helpful? Yes

“Negotiated an agreed rental fee on a house via another ......”

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Apr 10,2013
Minithumbdown
By: 'Disppointed'
Apr 10,2013
4 people found
this helpful
Negotiated an agreed rental fee on a house via another letting agent for which Maalems is the managing agent. I then received their 26 page rental contract which i marked up as its very one-sided in the landlord's favor which is most likely illegal in the ...
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Staff picture James
(160)
Staff picture Leah Allam
(92)
Staff picture Magda
(59)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18



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Maalems