ML Estates
5/5, 409 reviews
99% recommended
92% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get ... show more We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get our paperwork and contracts signed quickly and efficiently saving time on tenants having to come to the office until the day of collecting their keys!
Come and pop in for a free cup of espresso coffee and chat to us about your requirements, we're proud of being....
Big Enough to Cope, Small Enough to Care
ML Estate & Letting Agent In West Hampstead (NW6)

Latest Reviews

 View all Reviews 409
13th Nov 2024
reviewed by 'Deanna'
“It’s a pleasure dealing with Mark. He’s is always quick to respond and incredibly efficient. Very helpful and ......”
11th Nov 2024
reviewed by 'Charlotte'
“I recently rented a property through ML Estates with Mark and had a seamless experience! Mark had been helpful throughout ......”
2nd Nov 2024
reviewed by 'Dan'
“Mark and Leonard at ML Estates have only been helpful with our recent property search and were a breath of ......”
1st Oct 2024
reviewed by 'Laura'
“If only all estate agents could be this good! Mark helped us secure our rented flat in West Hampstead and ......”
18th Sep 2024
reviewed by 'Jenna'
“Mark was always quick to respond and very helpful throughout my entire letting process. He made the entire process very ......”
5th Sep 2024
reviewed by 'Rebecca'
“We had the pleasure of having Mark as our property manager at ML Estate Agents for over two years, and ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £290,000 £985,000
Lettings 100% 96% £330 £6,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
64 0 289 2 16 1 26 1 10 0
Areas covered
  • NW6
  • NW2
  • NW3
  • NW5
  • NW8
  • W9
  • W1
  • W10
Address

367 West End Lane
West Hampstead,London
Greater London
NW6 1LP
020 7328 4444

Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 14:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA DPS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   73 to Rent   13
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“As a new tenant, I cannot praise Leonard and his ......”

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Jan 10,2017
Minithumbup
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Leonard
By: 'Maida'
Jan 10,2017
5 people found
this helpful
As a new tenant, I cannot praise Leonard and his team highly enough. I had viewed a number of properties in the preceding weeks, with mixed results and varying levels of customer service. Leonard and his team where excellent. All appointments were on time, and ...
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Comment on agent fees
Fee structure was perfect, no hidden fees at all
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“BUYER 2017- Stand out service that could never be matched ......”

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Jan 05,2017
Minithumbup
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Leonard
By: 'Chloev'
Jan 05,2017
6 people found
this helpful
BUYER 2017- Stand out service that could never be matched by giant agents. I didn't know there were such personal and excellent businesses left around today. The service was exemplary. Had my offer accepted in November and completed before Christmas, I could not believe how ...
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Comment on agent fees
N/A (buyer)
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“As an experienced landlord I used Michael Leonard to rent ......”

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Jan 03,2017
Minithumbup
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Leonard
By: 'Bridie'
Jan 03,2017
5 people found
this helpful
As an experienced landlord I used Michael Leonard to rent out our own home as we needed to move quickly due to a change in personal circumstances. I purposely chose a small agency for this property so that I would not be dealing with multiple ...
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Comment on agent fees
Good Fees
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“Somer was professional and responsive to my queries and this ......”

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Dec 05,2016
Minithumbup
By: 'christo75'
Dec 05,2016
5 people found
this helpful
Somer was professional and responsive to my queries and this resulted to a seamless completion of the process and effective communication with the landlord. I would not hesitate in using his services in the future....
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Comment on agent fees
Market rates
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“Somer is an efficient and friendly member of your staff. ......”

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Nov 02,2016
Minithumbup
By: 'Shannon'
Nov 02,2016
7 people found
this helpful
Somer is an efficient and friendly member of your staff. He showed us the property very soon after getting into contact with him and answered all of our questions and queries without hesitation. As I work full time in a school the fact that the ...
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Comment on agent fees
Good
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“Somer was a pleasure to deal with. He was friendly ......”

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Nov 01,2016
Minithumbup
By: 'Emma'
Nov 01,2016
4 people found
this helpful
Somer was a pleasure to deal with. He was friendly and helpful from the moment we met him. He was quick to respond to any of our questions and kept in touch with us frequently throughout the renting process so that we knew exactly what ...
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“Was professional and very accommodating to my rushed timelines. Adjusted ......”

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Nov 01,2016
Minithumbup
By: 'Scott'
Nov 01,2016
3 people found
this helpful
Was professional and very accommodating to my rushed timelines. Adjusted to my desired needs/wants when looking at the first property, and took time to show me ones very similar in ask....
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Comment on agent fees
Good
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“Michael Leonard Estates were excellent in our search for a ......”

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Oct 18,2016
Minithumbup
By: 'Tenant'
Oct 18,2016
5 people found
this helpful
Michael Leonard Estates were excellent in our search for a new flat and made the whole experience a lot less stressful than previous agents I've dealt with over the years. Everything went smoothly and they really went the extra mile to get things done prior ...
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Comment on agent fees
The fees I thought were fairly normal and there were no surprises. They break down the costs for you early on so you know exactly what is needed and by when.
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“The company has a good reputation and rightly so, I ......”

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Oct 05,2016
Minithumbup
By: 'Simon'
Oct 05,2016
4 people found
this helpful
The company has a good reputation and rightly so, I have dealt with Somar on the last two properties I have rented in NW6 and found them to be very professional. Somar has been helpful and always available when we needed....
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Comment on agent fees
The agency fee was reasonable for the properties location, Somar kindly reduced the fee as we had used them before.
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“Somer is a very qualified agent. He has answered very ......”

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Sep 29,2016
Minithumbup
By: 'Lea'
Sep 29,2016
6 people found
this helpful
Somer is a very qualified agent. He has answered very well and very quickly to my demand. Moreover, he replied rapidly to all my questions and he has always tried to found solutions to my enquiries....
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Comment on agent fees
Correct
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“We rented through Michael Leonard and Leonard and Somer were ......”

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Sep 13,2016
Minithumbup
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Leonard
By: 'Thomas'
Sep 13,2016
8 people found
this helpful
We rented through Michael Leonard and Leonard and Somer were fantastic throughout. Quick to sort problems and always available when needed. If it wasn't for moving to South London for work we would always look to rent via them. NW's finest - and friendliest - ...
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Comment on agent fees
Very reasonable
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“Somer provided an excellent service throughout, from being flexible with ......”

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Sep 13,2016
Minithumbup
By: 'Helen'
Sep 13,2016
6 people found
this helpful
Somer provided an excellent service throughout, from being flexible with weekend viewings, to talking us through the relevant documentation, to responding to our questions and queries quickly and helpfully. We felt like we were in good hands throughout the process!...
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Comment on agent fees
Fees were higher than what others were offering but we felt sufficiently looked after to justify this.
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“Somer dealt with a short term let for us locally ......”

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Sep 12,2016
Minithumbup
By: 'S'
Sep 12,2016
5 people found
this helpful
Somer dealt with a short term let for us locally as we had to move out of our property for building work . He was very helpful and went the extra mile in terms of sorting things out for us with the landlord and keeping us ...
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Comment on agent fees
Standard
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“Somer kept in touch with us for a long period ......”

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Sep 12,2016
Minithumbup
By: 'Christian'
Sep 12,2016
5 people found
this helpful
Somer kept in touch with us for a long period of time as we were looking for a short let but were unsure of the timing. He was extremely helpful and made the whole process of moving as smooth as possible....
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“Right from the start of our dealings with Michael Leonard ......”

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Sep 08,2016
Minithumbup
By: 'New'
Sep 08,2016
7 people found
this helpful
Right from the start of our dealings with Michael Leonard Estates, Somer has been great. Nothing's been too much trouble (and we have tested his patience with lots of questions!), he's always been easily contactable and gets back to emails and phone messages promptly. Really ...
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Comment on agent fees
Average in the general scheme of things.
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“Leonard is a man with integrity, he makes his word ......”

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Aug 31,2016
Minithumbup
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Leonard
By: 'Florian'
Aug 31,2016
6 people found
this helpful
Leonard is a man with integrity, he makes his word count. This is not easy to find in a business that is so competitive and short lived, He goes the extra mile to provide an excellent service at a reasonable price. I trust him like ...
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Comment on agent fees
excellent service for money
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Was this helpful? Yes
By: Leonard Wood
Aug 31, 2016
View all comments (1)
Thank you Florian for your kind words, We strive hard to make our small office as competitive and professional as the big guns in the area, but as you said in your comments, we go the extra mile for our clients, and I think that is now proved as we have since let another one of your properties in SE London (Dulwich) which is more than a few extra miles from our location here in West Hampstead!! Best Wishes, Leonard ...

“Mr Oram has been a professional agent promptly replying to ......”

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Aug 31,2016
Minithumbup
By: 'Tenant'
Aug 31,2016
6 people found
this helpful
Mr Oram has been a professional agent promptly replying to our queries and he also used DocuSign and video appointments which were very convenient for me as not based in London. We strongly recommend him....
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“Michael Leonard have been so helpful with our move, and ......”

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Aug 24,2016
Minithumbup
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Leonard
By: 'Oliver'
Aug 24,2016
6 people found
this helpful
Michael Leonard have been so helpful with our move, and have helped us out so much in our current flat; Somer even went into the office at 2am on a Saturday night to fix a leak. I would absolutely recommend them!...
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Comment on agent fees
good
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“I was in contact primarily with Somer Oram. Excellent service ......”

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Aug 22,2016
Minithumbup
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Leonard
By: 'Tenant'
Aug 22,2016
3 people found
this helpful
I was in contact primarily with Somer Oram. Excellent service provided - he dealt with issues quickly and efficiently, and was always good in his communication with me. I would definitely recommend this agent to others!...
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“Somer and the team were great in helping us find ......”

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Aug 14,2016
Minithumbup
By: 'Belsize'
Aug 14,2016
4 people found
this helpful
Somer and the team were great in helping us find a property in West Hampstead; within budget with everything we were hoping for. We hope to use the services of Michael Leonard Estates again in the future....
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“Somer and Leonard were most helpful with securing our new ......”

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Aug 10,2016
Minithumbup
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Leonard
By: 'David'
Aug 10,2016
4 people found
this helpful
Somer and Leonard were most helpful with securing our new property. My wife was pregnant at the time and all the stressed were taken away with how professional they both were. Thanks guys we really do appreciate all you did....
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Comment on agent fees
Very reasonable
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“This is our second house through Michael Leonard, and again ......”

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Aug 10,2016
Minithumbup
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Leonard
By: 'Kate'
Aug 10,2016
4 people found
this helpful
This is our second house through Michael Leonard, and again it's been really quick and easy to get everything sorted. They are great negotiators and really worked hard to get us a perfect flat! They are always around for a chat in the office too :)...
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Comment on agent fees
Good
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“From the moment that I first walked into their office, ......”

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Aug 10,2016
Minithumbup
By: 'Mill'
Aug 10,2016
4 people found
this helpful
From the moment that I first walked into their office, I felt that Somer cared about me and that he was very much on my side. He spent a great deal of time ensuring that he knew exactly what I wanted and seems to go ...
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Comment on agent fees
They were very competitive for the area
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“Both agents worked diligently to secure me the flat I ......”

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Jul 05,2016
Minithumbup
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Leonard
By: 'Nam'
Jul 05,2016
4 people found
this helpful
Both agents worked diligently to secure me the flat I had made an offer for. They are both extremely professional and responded to my requests and questions quickly....
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Comment on agent fees
The fees are reasonable compared to some other agents'. However, it would be nice if eventually all agent fees get capped or even better cancelled.
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“The agents answered very quickly to our application and to ......”

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Jun 21,2016
Minithumbup
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Leonard
By: 'Catherine'
Jun 21,2016
5 people found
this helpful
The agents answered very quickly to our application and to our demands. They went the extra mile to get things done prior to our moving in, like blinds and redecoration throughout. We have also found the "DocuSign"system very convenient: no need to come to ...
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“Very pleased with the service I received from Leonard, went ......”

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Jun 20,2016
Minithumbup
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Leonard
By: 'Agata'
Jun 20,2016
6 people found
this helpful
Very pleased with the service I received from Leonard, went above & beyond to quickly find a buyer for our home and we had three offers within the first week! Leonard was very involved in the whole process and was always contactable whenever we needed him, ...
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Comment on agent fees
Good
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By: Leonard Wood
Jun 20, 2016
View all comments (1)
Thank you Agata & Robert for giving me the opportunity to sell your home, again it proves that the bigger agencies don't always work the way a small independent like us will make it happen. And as our motto says; "Big Enough to Cope ~ Small Enough to Care" I hope you will all be very happy in your new home, Best Wishes, Leonard Wood ...

“Friendly and extremely helpful throughout the whole process. This estate ......”

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Jun 17,2016
Minithumbup
By: 'Imran'
Jun 17,2016
4 people found
this helpful
Friendly and extremely helpful throughout the whole process. This estate agent really did go the extra mile to make the whole process go smoothly...
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“Somer and Leonard were great throughout the whole process of ......”

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Apr 30,2016
Minithumbup
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Leonard
By: 'Studio'
Apr 30,2016
5 people found
this helpful
Somer and Leonard were great throughout the whole process of securing my desired flat. Very responsive and made everything very straight forward for something that i know can be quite a drawn out and difficult process. Highly recommendable and will without doubt use Michael Leonard ...
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“We recently rent a lovely , modern, fully equipped one bed ......”

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Apr 26,2016
Minithumbup
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Leonard
By: 'Modern'
Apr 26,2016
6 people found
this helpful
We recently rent a lovely , modern, fully equipped one bed flat in West hamstead. Leonard & Somer made it so easy . Always friendly & available. True professionals & perfectionist. Even the pepper work was really easy since everything was online with really safe & easy access . The quality of ...
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Comment on agent fees
Good
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By: Leonard Wood
Apr 26, 2016
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Thank you George for your kind words, we hope you will both be very happy in your new home, both of us will visit you at the Salt House on Abbey Road for some food in the near future! ...

“Always available, fast in delivering and reliable. Thanks to his ......”

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Apr 13,2016
Minithumbup
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Leonard
By: 'Alberto'
Apr 13,2016
4 people found
this helpful
Always available, fast in delivering and reliable. Thanks to his professionalism I managed to exchange and complete without issues. I highly recommend him....
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By: Leonard Wood
Apr 14, 2016
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Thank you Alberto for being patient with us whilst we progressed your purchase, I hope both of you will be very happy in your new home.. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints to be emailed to
Complaints Department - [email protected]
Last updated at 4:24 PM 05/03/2024 by allAgents

Awards won by ML Estates

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London, NW6



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