ML Estates
5/5, 409 reviews
99% recommended
92% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get ... show more We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get our paperwork and contracts signed quickly and efficiently saving time on tenants having to come to the office until the day of collecting their keys!
Come and pop in for a free cup of espresso coffee and chat to us about your requirements, we're proud of being....
Big Enough to Cope, Small Enough to Care
ML Estate & Letting Agent In West Hampstead (NW6)

Latest Reviews

 View all Reviews 409
13th Nov 2024
reviewed by 'Deanna'
“It’s a pleasure dealing with Mark. He’s is always quick to respond and incredibly efficient. Very helpful and ......”
11th Nov 2024
reviewed by 'Charlotte'
“I recently rented a property through ML Estates with Mark and had a seamless experience! Mark had been helpful throughout ......”
2nd Nov 2024
reviewed by 'Dan'
“Mark and Leonard at ML Estates have only been helpful with our recent property search and were a breath of ......”
1st Oct 2024
reviewed by 'Laura'
“If only all estate agents could be this good! Mark helped us secure our rented flat in West Hampstead and ......”
18th Sep 2024
reviewed by 'Jenna'
“Mark was always quick to respond and very helpful throughout my entire letting process. He made the entire process very ......”
5th Sep 2024
reviewed by 'Rebecca'
“We had the pleasure of having Mark as our property manager at ML Estate Agents for over two years, and ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £290,000 £985,000
Lettings 100% 96% £330 £6,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
64 0 289 2 16 1 26 1 10 0
Areas covered
  • NW6
  • NW2
  • NW3
  • NW5
  • NW8
  • W9
  • W1
  • W10
Address

367 West End Lane
West Hampstead,London
Greater London
NW6 1LP
020 7328 4444

Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 14:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties for Sale   73 to Rent   13
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“Mark has been highly professional yet attentive and approachable from ......”

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Aug 25,2017
Minithumbup
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Mark
By: 'Ems293'
Aug 25,2017
4 people found
this helpful
Mark has been highly professional yet attentive and approachable from the outset. He has done his best to make himself available at all times for any queries and has also been very pro active in ensuring everything was explained fully. He has made what can ...
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“Agent really flexible, we had a good conversation with him. ......”

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Aug 24,2017
Minithumbup
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Mark
By: 'ACDL'
Aug 24,2017
6 people found
this helpful
Agent really flexible, we had a good conversation with him. Really proactive and transaction run overall smoothly. I would recommend....
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“Michael Leonard Estates and in particular Mark Durban were an ......”

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Aug 24,2017
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Mark
By: 'Neal'
Aug 24,2017
5 people found
this helpful
Michael Leonard Estates and in particular Mark Durban were an absolute pleasure throughout what potentially can be quite a stressful process of renting a property. Mark made the process seem easy and I would highly recommend him and Michael Leonard Estates in general to any ...
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Comment on agent fees
Fees were very reasonable
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“Delighted with Mark at Micheal Leonard. I would recommend this ......”

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Aug 24,2017
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Leonard
By: 'Landlord'
Aug 24,2017
5 people found
this helpful
Delighted with Mark at Micheal Leonard. I would recommend this agent and will use them again. They found a tenant extremely quickly, which meant I didn't have loads of people coming to view the house unnecessarily. I am very happy....
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“Found this firm to be very efficient, professional and hardworking. ......”

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Aug 24,2017
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Leonard
By: 'Arkay'
Aug 24,2017
6 people found
this helpful
Found this firm to be very efficient, professional and hardworking. I have now given them all my letting portfolio to deal with and would not hesitate in recommending their residential, commercial letting services together with their management services....
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Comment on agent fees
Very Fair
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“Mark was really helpful and responsive - he has great ......”

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Aug 23,2017
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Leonard
By: 'LAS'
Aug 23,2017
5 people found
this helpful
Mark was really helpful and responsive - he has great experience and really understands the local current market which I found very reassuring. I would highly recommend him to anyone looking to rent out or sell their flat. He found a tenant for my property ...
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Comment on agent fees
Very reasonable.
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“We rented through Michael Leonard and all I can say ......”

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Aug 21,2017
Minithumbup
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Mark
By: 'Emilia'
Aug 21,2017
6 people found
this helpful
We rented through Michael Leonard and all I can say is that Mark Durban was a pleasure to deal with right from the start. Flexibility for flat viewing, very responsive, speedy/efficient onboarding process and above all very professionally handled. Great service, would recommend!...
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Comment on agent fees
Competitive for the area
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“Had a very positive experience. We were moved in a ......”

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Aug 18,2017
Minithumbup
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By: 'stephanie'
Aug 18,2017
7 people found
this helpful
Had a very positive experience. We were moved in a week after viewing our property, the whole process was swift and very easy. Very professional and attentive service....
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“Mark was courteous, knowledgeable and extremely pro-active even out of ......”

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Aug 17,2017
Minithumbup
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By: 'K'
Aug 17,2017
5 people found
this helpful
Mark was courteous, knowledgeable and extremely pro-active even out of hours in respect of viewings, etc.He was right on the money with the rent and let the property within a week. Mark is highly motivated and I would not hesitate to use him again. ...
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Comment on agent fees
Reasonable
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“Genuine 5 star service. A new agency but years of contacts ......”

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Aug 16,2017
Minithumbup
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Mark
By: 'NW2'
Aug 16,2017
4 people found
this helpful
Genuine 5 star service. A new agency but years of contacts and experience in the area. They took on the property on a Friday, had an offer by Saturday and the agreement was signed on Wednesday. Tenancy started, rent received and that weight off my mind....
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Comment on agent fees
Good
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“Excellent, efficient & professional service with a smile. I was very ......”

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Aug 16,2017
Minithumbup
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Leonard
By: 'Usha'
Aug 16,2017
6 people found
this helpful
Excellent, efficient & professional service with a smile. I was very impressed with the quick service I received in letting my flat in a matter of days. Mark kept us informed at every stage of process. Glad to have done business with you. Thank you & keep ...
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Comment on agent fees
Good. Comparable with other agents.
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“It was an absolute pleasure dealing with Mark during the ......”

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Aug 15,2017
Minithumbup
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Mark
By: 'Gabriela'
Aug 15,2017
4 people found
this helpful
It was an absolute pleasure dealing with Mark during the lettings process. His expertise and professionalism were key for us getting our property...
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Comment on agent fees
It was an absolute pleasure dealing with Mark during the lettings process. His expertise and professionalism were key for us getting our property as we did not have straightforward jobs and were on vacation until the day before the move in. Everything from the viewing to the inventory was effected quickly and professionally with no unexpected situations in the interim. I strongly recommend Mark and Michael Leonard Estates if you are searching for a new property.
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“Excellent service 2nd to none.Very professional and friendly service.......”

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Aug 10,2017
Minithumbup
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Leonard
By: 'Josh'
Aug 10,2017
4 people found
this helpful
Excellent service 2nd to none. Very professional and friendly service. Would definitely recommend. Always ready to take your calls and return with good manners....
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Comment on agent fees
Excellent
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“Working with Leonard and the team was an extremely smooth ......”

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Aug 08,2017
Minithumbup
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Leonard
By: 'TENANT'
Aug 08,2017
4 people found
this helpful
Working with Leonard and the team was an extremely smooth and pleasant process. He was extremely helpful with all our queries and got back to us very fast! It was also nice that we didn't have to cross through London to sign the papers and ...
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“The process was easy and the flat was presented well ......”

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Aug 08,2017
Minithumbup
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Mark
By: 'SimoneG'
Aug 08,2017
6 people found
this helpful
The process was easy and the flat was presented well when I moved in. I would recommend this agency and Mark to anyone looking for a reliable agent. It was a pleasure dealing with this agency!...
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Comment on agent fees
The agent's fees are reasonable.
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“Leonard was fantastic to deal with. He took time to ......”

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Aug 07,2017
Minithumbup
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Leonard
By: 'Lizzy'
Aug 07,2017
3 people found
this helpful
Leonard was fantastic to deal with. He took time to really understand our needs and requirements in advance of the viewings and showed us three great properties. Leonard asked in advance if we had a car as had offered to bring in another vehicle if ...
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“My dealings were mostly with Mark which I appreciated as ......”

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Aug 04,2017
Minithumbup
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Leonard
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Mark
By: 'VANDA'
Aug 04,2017
3 people found
this helpful
My dealings were mostly with Mark which I appreciated as he's extremely competent and very fast in his replies....
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Comment on agent fees
On the high end
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“Stand out customer service that could never be matched by ......”

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Aug 04,2017
Minithumbup
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By: 'Paul'
Aug 04,2017
4 people found
this helpful
Stand out customer service that could never be matched by the larger estate agents. I was initially very impressed with Mark's professionalism and his follow up service was exemplary too. Always keeping in touch by phone and email and going the extra mile whilst overcoming ...
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Comment on agent fees
Excellent
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“Mark was really helpful from the beginning to the end ......”

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Jul 29,2017
Minithumbup
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Mark
By: 'IRA'
Jul 29,2017
3 people found
this helpful
Mark was really helpful from the beginning to the end of the process and managed all my requests promptly. He tried his best for the flat to be delivered in a very good state; overall he met my expectations with no exception....
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“Easy process, fast and efficient. Friendly agents, everything explained very ......”

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Jul 24,2017
Minithumbup
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Leonard
By: 'Jerry'
Jul 24,2017
3 people found
this helpful
Easy process, fast and efficient. Friendly agents, everything explained very well and clearly. Great pleasure to deal with everyone involved in our settling in London !...
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“The entire process has been very smooth and professional.Communication ......”

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Jul 20,2017
Minithumbup
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Leonard
By: 'DC'
Jul 20,2017
4 people found
this helpful
The entire process has been very smooth and professional. Communication was clear and transparent since the beginning and both Mark and Leonard have been very helpful in addressing timely and successfully all the minor issues identified. 5 stars!...
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“My husband and I were very happy with the service ......”

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Jul 20,2017
Minithumbup
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Leonard
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Mark
By: 'Erin'
Jul 20,2017
5 people found
this helpful
My husband and I were very happy with the service from Michael and Leonard Estates. Leonard and his team were very professional and efficient with quick results! Mark who viewed the property with us was very accommodating and responsive from day one and was a ...
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Comment on agent fees
To be honest I didn't notice any outrageous prices. Must be good.
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“Very efficient and speedy handling of the rental of our ......”

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Jun 30,2017
Minithumbup
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Leonard
By: 'Welbeck'
Jun 30,2017
4 people found
this helpful
Very efficient and speedy handling of the rental of our flat. Found excellent tenants in a very short space of time. The paperwork was clear and well presented. The personal touch was advising on which repairs, if any needed sorting before renting to the new ...
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Comment on agent fees
Fair and in line with other agents in the area.
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“Agente very nice and help helpfull, explained all details about ......”

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May 01,2017
Minithumbup
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Leonard
By: 'Jess'
May 01,2017
5 people found
this helpful
Agente very nice and help helpfull, explained all details about the property and was very clear and descriptive in all aspects...
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Comment on agent fees
Very good
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“Couldn't fault Leonard at all, was professional and quick to ......”

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Apr 11,2017
Minithumbup
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Leonard
By: 'Angelina'
Apr 11,2017
5 people found
this helpful
Couldn't fault Leonard at all, was professional and quick to get back to all my quesions. Viewing was swiftly arranged and process was easy all the way along. i even signed my contract online so no need to go to th eoffices....
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“We were referred by 5-7-10 on Old Brompton Road. ......”

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Feb 13,2017
Minithumbup
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Leonard
By: 'DS'
Feb 13,2017
8 people found
this helpful
We were referred by 5-7-10 on Old Brompton Road. Leonard was very proactive and doesn't hesitate to pick up the phone and get things rolling which is a refreshing change from an estate agents. Having gone through others such as Foxtons and Faron Sutaria, ...
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“Very helpful and making the renting process very simple by ......”

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Feb 09,2017
Minithumbup
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Leonard
By: 'CJ'
Feb 09,2017
4 people found
this helpful
Very helpful and making the renting process very simple by doing all the document work online and very thing was done very quickly. Thank you...
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“Leonard did an amazing job, finding us the right tenants ......”

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Feb 07,2017
Minithumbup
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Leonard
By: 'Mandy'
Feb 07,2017
4 people found
this helpful
Leonard did an amazing job, finding us the right tenants very quickly. He understood our brief and combined this with his phenomenal knowledge of the market. In less than a month, with Christmas in between, he found us 4 lovely tenants. He went the extra mile ...
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Comment on agent fees
Good.
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“Michael Leonard Estates us Docusign to get all the paperwork ......”

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Feb 05,2017
Minithumbup
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Leonard
By: 'Anna'
Feb 05,2017
5 people found
this helpful
Michael Leonard Estates us Docusign to get all the paperwork done without having to actually be present in the office. This was a huge help to us when we were signing onto the flat and made the process a lot easier and smoother. Unfortunately we ...
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Comment on agent fees
Very good agent's fees.
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“Leonard is great to work with. Such a difference working ......”

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Feb 05,2017
Minithumbup
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Leonard
By: '6PHILL7'
Feb 05,2017
4 people found
this helpful
Leonard is great to work with. Such a difference working with a local agency compared to the larger nation/city wide ones. Leonard was kind, understandable and genuine. Everything was also done electronically which made documents etc a breeze. I'd strongly recommend Leonard and his ...
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Comment on agent fees
Good.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints to be emailed to
Complaints Department - [email protected]
Last updated at 4:24 PM 05/03/2024 by allAgents

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London, NW6



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