92% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get ...
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We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get our paperwork and contracts signed quickly and efficiently saving time on tenants having to come to the office until the day of collecting their keys!
Come and pop in for a free cup of espresso coffee and chat to us about your requirements, we're proud of being....
Big Enough to Cope, Small Enough to Care
Come and pop in for a free cup of espresso coffee and chat to us about your requirements, we're proud of being....
Big Enough to Cope, Small Enough to Care
Latest Reviews
View all Reviews 409
13th Nov 2024
reviewed by 'Deanna'
11th Nov 2024
reviewed by 'Charlotte'
2nd Nov 2024
reviewed by 'Dan'
1st Oct 2024
reviewed by 'Laura'
18th Sep 2024
reviewed by 'Jenna'
5th Sep 2024
reviewed by 'Rebecca'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £290,000 | £985,000 |
| Lettings | 100% | 96% | £330 | £6,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 64 | 0 | 289 | 2 | 16 | 1 | 26 | 1 | 10 | 0 |
Areas covered
- NW6
- NW2
- NW3
- NW5
- NW8
- W9
- W1
- W10
Address
367 West End Lane
West Hampstead,London
Greater London
NW6 1LP
020 7328 4444
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Aug 03,2018
Aug 03,2018
4
people found
this helpful
this helpful
From our first communication with Mark it was clear that he was much more than your standard letting agent. In an area that saturated with agents, Mark & ML Estates have gone above and beyond to make things happen and find us exactly the property we ...
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Comment on agent fees
Competitive within the local area but for a much greater level of service that offered by others.
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Jul 23,2018
Jul 23,2018
4
people found
this helpful
this helpful
We had to make a sudden change in our moving plans and Mark was wonderful in both giving us advice and helping us to quickly find and arrange for another rental. We were able to make the move in a very short timeline and we ...
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Jul 18,2018
Jul 18,2018
4
people found
this helpful
this helpful
Me and my partner recently moved into the area, this being our first rental, and thankfully we contacted Mark and ML estates. The service Mark has provided has been absolutely outstanding throughout. He has consistently provided us with clear, concise information at all points of ...
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Comment on agent fees
For the service provided- good.
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Jul 18,2018
Jul 18,2018
4
people found
this helpful
this helpful
We instructed ML Estates to sell my mother's house, as the local agents we originally used didn't generate any positive viewings of the house. This basically wasted us several weeks of inactivity. As soon as ML Estates took over, their approach was far more professional. ...
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Comment on agent fees
ML Estates fees are reasonable and worth paying to receive the quick outcome we were after.
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Jun 26,2018
Jun 26,2018
4
people found
this helpful
this helpful
Mark was extremely professional during the entire process of finding a new place; since the booking for the view of the flat up to the moment we went to collect the keys to the property, Mark was excellent.
Always polite, helpful, available and caring, he ...
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Jun 12,2018
Jun 12,2018
4
people found
this helpful
this helpful
Mark has been brilliant in helping me get my new flat. From the initial correspondence right through to picking up the keys he has been very hands on, very friendly and always responding to my queries. He has also gone above and beyond to get ...
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May 10,2018
May 10,2018
5
people found
this helpful
this helpful
The service we have received from ML has been fantastic, from the first point of contact and throughout. Leonard is very personable and did everything to make it a smooth process and have everything completed in less than a week. Usually finding a new property ...
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Apr 30,2018
Apr 30,2018
5
people found
this helpful
this helpful
After having to move out of a really crowded flat share recently, my partner and I were lucky enough to meet Mark from ML Estates and can wholeheartedly say he's been an absolute pleasure to work with.
As for everyone, moving can be a very ...
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Comment on agent fees
Fees are in line with other estate agencies we liaised with
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Apr 27,2018
Apr 27,2018
4
people found
this helpful
this helpful
We've been really impressed with Mark at ML Estates and the fast, smooth process of finding our gorgeous flat. He always responded to us straight away, provided us with all the detailed information we needed, organised a smooth and easy move-in and was also very ...
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Mar 27,2018
Mar 27,2018
5
people found
this helpful
this helpful
We have had a really positive experience with ML Agents. In our situation, a couple of us have had a relationship breakdown with our current landlord - Mark was very understanding and sorted out a solution quickly. The whole process took less than a week.
...
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Comment on agent fees
Good
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Mar 26,2018
Mar 26,2018
4
people found
this helpful
this helpful
Was really impressed how quickly we found this awesome property for me, going the extra mile to get things done prior to us moving in, ensuring all curtains and redecoration was completed before the move in date. Was impressed how easy it was using the ...
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Comment on agent fees
Good
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Mar 21,2018
Mar 21,2018
3
people found
this helpful
this helpful
Mark was extremely professional and above all, incredibly helpful in answering any questions I had. Communication was super efficient and the whole process was completed in less than a couple of days! Absolutely recommend this agency and Mark for your next search....
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Comment on agent fees
Industry standard - no comment
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Mar 03,2018
Mar 03,2018
2
people found
this helpful
this helpful
Mark matched me with the perfect flat like an eHamony expert! He patiently waited for me at initial appointment then even dropped me at an alternative viewing. His down to earth integrity and uncanny ability to respectfully understand and meet my requirements within my budget ...
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Comment on agent fees
I think they are standard for the industry- all of them are extortionate!! Not exceptional to M&L. Will never understand why tenant has to pay for inventory for someone else's property.
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Jan 25,2018
Jan 25,2018
4
people found
this helpful
this helpful
very helpful; and organised, did a lot of running around to get the flat ready. Thanks for all your hard work....
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Comment on agent fees
good
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Jan 23,2018
Jan 23,2018
4
people found
this helpful
this helpful
I have had such a positive and friendly experience working with Mark to secure a flat rental at short notice.
Mark came back from holiday early to show me the flat and immediately set to work, contacting the landlord to ensure that my specific requirements ...
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Jan 23,2018
Jan 23,2018
5
people found
this helpful
this helpful
I have dealt with Mark for my new tenancy and he has proven to be nothing short of ultra-efficient, professional and very prompt to respond to all my questions that I had. This was a very challenging tenancy as my circumstances were not straightforward but ...
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Comment on agent fees
Very reasonable
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Jan 19,2018
Jan 19,2018
3
people found
this helpful
this helpful
I am a Landlord and I have just let Flat through ML Estates.
Mark & Leonard provided an exceptional service to me.
They Let the Flat quickly and ensured that some annoying maintenance issues were dealt with quickly and efficiently.
Any issues that were raised were ...
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Comment on agent fees
The Fees are fair and in line with other agents fees.
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Jan 12,2018
Jan 12,2018
2
people found
this helpful
this helpful
Mark was really brilliant not just at negotiating but at following through on the detail and at recommending a builder, roofer and surveyer, all of whom have been great. I'd highly recommend him....
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Comment on agent fees
n/a
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Jan 11,2018
Jan 11,2018
4
people found
this helpful
this helpful
Mark was an absolute pleasure to deal with. He managed to sell my property quickly, efficiently and nothing was too much trouble. He went the extra mile to ensure the deal was done smoothly and I'd highly recommend him to anyone wishing to buy or ...
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Comment on agent fees
The fees were very reasonable
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Dec 14,2017
Dec 14,2017
3
people found
this helpful
this helpful
We received excellent service from Mark Durban . He is extremely knowledgeable about the industry and made the process for us fast, easy and enjoyable. We will definitely be recommending ML Estates to our friends ....
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Dec 12,2017
Dec 12,2017
3
people found
this helpful
this helpful
I had originally reached out to Mark wrt another rental property I was interested in that was put on offer, but Mark quickly recognised that there was a property freeing up on my street and was quick to phone me up and gave me a ...
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Comment on agent fees
Good compared to competition
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Dec 07,2017
Dec 07,2017
3
people found
this helpful
this helpful
Having dealt with a variety of lettings agents over the years and across various countries, I found Mark to be a pleasant surprise and exceptional in his field. He was attentive, efficient, responsive, thoughtful, and caring. I really feel grateful we crossed paths during a ...
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Sep 14,2017
Sep 14,2017
4
people found
this helpful
this helpful
I cannot thank Mark enough for all this amazing and professional help with the process of finding and renting this flat.
From the day I saw it on Zoopla and phoned him, he has been so prompt, understanding and super responsive to ALL my messages ...
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Comment on agent fees
Very reasonable
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Aug 31,2017
Aug 31,2017
5
people found
this helpful
this helpful
Leonard has always been helpful and professional.
It's really easy to deal with his agency, they use great technology like Docusign which meant I didn't even need to go across town to sign the paperwork!...
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Comment on agent fees
Good
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Aug 30,2017
Aug 30,2017
3
people found
this helpful
this helpful
Mark is always professional and friendly from tenant selection to helping with the referencing process and prepping the flats he lets for me. He always returns my e-mails and calls, seven days, even when he's away! He makes sure that I feel comfortable with the ...
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Comment on agent fees
Good, Reasonable
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Aug 29,2017
Aug 29,2017
3
people found
this helpful
this helpful
Just rented a flat through this agent. Mark Durban was polite and very responsive. Their process is smooth and easy....
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Comment on agent fees
Reasonable
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Aug 28,2017
Aug 28,2017
6
people found
this helpful
this helpful
Thank you to Mark and Mr Leonard for getting us a nice new tenant for our property in Edgware. We have used this company before even though they are not based in this area.
We have found them to be very helpful and answer all ...
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Comment on agent fees
Good
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Aug 28,2017
Aug 28,2017
6
people found
this helpful
this helpful
Really pleased with the service level that Michael Leonard Estates have provided to me. I was recommended to Leonard Wood and Mark Durban through a friend of mine that has used their services before, my property had been on for a while with another local ...
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Comment on agent fees
Fair and reasonable
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Aug 25,2017
Aug 25,2017
6
people found
this helpful
this helpful
From the first viewing of the flat to collecting the keys, Mark went the extra mile to make sure we were all happy with the flat and how things were progressing, and when faced with challenges with the referencing went above and beyond to get ...
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Comment on agent fees
Good
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Yes
Aug 25,2017
Aug 25,2017
4
people found
this helpful
this helpful
Great service - the agents found tenants quickly and at the right level of rent for a flat in NW6. Helped with all sorts of contractors going in and out, and negotiated a set of complicated terms with tenants. At all times acted professionally, and ...
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Comment on agent fees
Fees entirely reasonable; feel I got a real added value service over and above the fees.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints to be emailed to
Complaints Department - [email protected]
Last updated at 4:24 PM 05/03/2024 by allAgents
Complaints Department - [email protected]
Best Estate Agent in NW6 
Best Letting Agent in NW6 
Best Letting Agent in North West London 
