92% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get ...
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We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get our paperwork and contracts signed quickly and efficiently saving time on tenants having to come to the office until the day of collecting their keys!
Come and pop in for a free cup of espresso coffee and chat to us about your requirements, we're proud of being....
Big Enough to Cope, Small Enough to Care
Come and pop in for a free cup of espresso coffee and chat to us about your requirements, we're proud of being....
Big Enough to Cope, Small Enough to Care
Latest Reviews
View all Reviews 409
13th Nov 2024
reviewed by 'Deanna'
11th Nov 2024
reviewed by 'Charlotte'
2nd Nov 2024
reviewed by 'Dan'
1st Oct 2024
reviewed by 'Laura'
18th Sep 2024
reviewed by 'Jenna'
5th Sep 2024
reviewed by 'Rebecca'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £290,000 | £985,000 |
| Lettings | 100% | 96% | £330 | £6,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 64 | 0 | 289 | 2 | 16 | 1 | 26 | 1 | 10 | 0 |
Areas covered
- NW6
- NW2
- NW3
- NW5
- NW8
- W9
- W1
- W10
Address
367 West End Lane
West Hampstead,London
Greater London
NW6 1LP
020 7328 4444
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Oct 02,2020
Oct 02,2020
6
people found
this helpful
this helpful
Great experience finding our new home. Mark was extremely responsive throughout the entire process; he answered all of our questions promptly and we're so happy with our new flat. Having worked with large London estate agencies in the past, I can honestly say ML Estates ...
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Oct 01,2020
Oct 01,2020
6
people found
this helpful
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Mark was excellent in helping us secure the place we liked as quickly and problem-free as possible. He responded quickly to emails and missed calls. Keep up the great work Mark!...
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Oct 01,2020
Oct 01,2020
5
people found
this helpful
this helpful
Excellent service! Professional and efficient not to mention extremely welcoming and polite, I would recommend them to anyone looking to rent or buy a property....
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Sep 09,2020
Sep 09,2020
5
people found
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this helpful
Great experience overall. Mark was quick to respond to my queries and the whole process was fast and smooth. Highly recommend !...
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Aug 12,2020
Aug 12,2020
3
people found
this helpful
this helpful
Mark was extremely helpful, professional, incredibly responsive, even out of office hours, in order to facilitate the process as quickly and as easily as possible. He was very understanding in regards to all our requests / enquiries. Would definitely recommend!...
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Aug 02,2020
Aug 02,2020
5
people found
this helpful
this helpful
ML Estates were very professional and friendly helping us through our renting process. From the viewing with Leonard Wood to the contract signature with Mark Durban, all went smoothly. I particularly would like to say how prompt and efficient it was to communicate with Mark. ...
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Jun 18,2020
Jun 18,2020
7
people found
this helpful
this helpful
Hi there, just to give 5 star + for the service we have received when we were in the time of moving the flats. Leonard was very helpful with the entire process and there was not a single issue before the move, during or after.
He made ...
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May 18,2020
May 18,2020
6
people found
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Really easy and straight forward. Like many of the reviews I’ve read, I’ve had issues particularly whilst living and moving around London with previous estate agents. ML estates are really supportive and very matter of fact just moved in and no issues thus ...
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Apr 01,2020
Apr 01,2020
5
people found
this helpful
this helpful
Mark and the ML Estates team have been absolutely incredible! Beyond helping us find great tenants and getting our property up to Letting standards, they supported our move out and our tenants move in in the midst of the Covid Pandemic! Above and Beyond doesn't ...
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Mar 04,2020
Mar 04,2020
5
people found
this helpful
this helpful
Leonard, Mark and the rest of the team went above and beyond to help us find a great place. They were efficient, quick and professional.
From the moment we set foot in the agency, it all went rather quickly. We were shown an interesting property ...
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Feb 28,2020
Feb 28,2020
7
people found
this helpful
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The best agent ever! Mark has been super reliable and very kind and patient to answer all our questions, since this was the first flat we rented in England and had no idea of the process and everything we needed. He has been very quick, ...
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Feb 18,2020
Feb 18,2020
7
people found
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Excellent Service ! Leonard was extremely helpful with finding us the perfect apartment! Really enjoyed the experience of finding an apartment!...
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Feb 11,2020
Feb 11,2020
6
people found
this helpful
this helpful
I have been dealing with Leonard Wood in order to get a wonderful two bed two bath flat very good looking and in pristine condition in Hendon, it was challenging as the flat was very appealing by loads of people but Leonard dealt with this ...
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Dec 17,2019
Dec 17,2019
5
people found
this helpful
this helpful
Mark is simply the best agent ever. Kind, "to the point", very helpful, responds to e-mails in speed-of-light, and always happy to assist with any queries or issues. 5 stars to Mark and ML - superb service, great people....
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Nov 20,2019
Nov 20,2019
5
people found
this helpful
this helpful
Mark was extremely helpful and excellent at communicating throughout the entire move. I felt what normally is a stressful process to be easy going and trouble-free. Thanks again!! Really appreciate your help and guidance....
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Nov 17,2019
Nov 17,2019
4
people found
this helpful
this helpful
I had recently a great experience with ML Estates in my search for a new flat.
Mark’s professionalism and efficiency made the process quick and clear from start to finish.
He’s excellent at his work.
I will definitely recommend ML Estates to friends ...
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Nov 12,2019
Nov 12,2019
4
people found
this helpful
this helpful
They quickly we found a great buyer for me and went the extra mile to get things done prior to exchange, plus they are super nice!...
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Oct 08,2019
Oct 08,2019
4
people found
this helpful
this helpful
Enthusiastic and prompt in sorting out various issues and completing the tenancy process. A friendly and helpful letting agent to deal with....
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Oct 01,2019
Oct 01,2019
5
people found
this helpful
this helpful
It was an excellent experience from start to finish with Mark, always going the extra mile with helping us and an incredibly quick process. Thanks Mark!...
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Sep 03,2019
Sep 03,2019
4
people found
this helpful
this helpful
Mark went above and beyond in the whole process of viewing up to moving in. He has been very helpful and efficient throughout. I would highly recommend the company, especially Mark!...
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Sep 02,2019
Sep 02,2019
5
people found
this helpful
this helpful
I am very pleased with the very efficient and thorough work provided by Mark Durban. Mark always goes that extra mile in ensuring the best action and communication. He is patient and caring and always very quick to respond to a call or issues. As ...
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Aug 21,2019
Aug 21,2019
4
people found
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Mark has been super helpful with the lease process. We come from abroad and he was very supportive and reactive to help us....
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Aug 07,2019
Aug 07,2019
3
people found
this helpful
this helpful
Mark was proactive and enthusiastic when helping us find our new property. He was extremely communicative throughout the process, and always very quick to respond to emails.
He also allocated time to explain the contract and made sure that any potential grey area were cleared. ...
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Jul 31,2019
Jul 31,2019
3
people found
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Mark was a pleasure to deal with and he went above and beyond to ensure that I could move in at very short notice....
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Jul 31,2019
Jul 31,2019
4
people found
this helpful
this helpful
Those at ML Estate were proactive and enthusiastic when helping us find our new property. They were very accommodating in finding us viewing times with our busy schedule, and were welcoming and informative when discussing the local area. They were extremely communicative throughout the process, ...
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Jul 09,2019
Jul 09,2019
4
people found
this helpful
this helpful
ML Estates were brilliant. They found the perfect property for us really quickly and went the extra mile to ensure the property was ready for us when we moved in such as putting a new sofa in and redecorating the flat.
The moving in process ...
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Jun 29,2019
Jun 29,2019
3
people found
this helpful
this helpful
We're delighted with our new flat. Leonard has gone above and beyond to ensure that everything has gone smoothly. Nothing has been to much trouble, whether it was replacing the sofa or redecorating before we moved in. We are looking forward to a number of ...
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Apr 29,2019
Apr 29,2019
4
people found
this helpful
this helpful
None of the agents managed to find us the flat like we were looking for in West Hampstead, flats were nothing like the pictures. When we met Mark, he showed us only one flat which was even not online yet and it was a perfect ...
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Mar 29,2019
Mar 29,2019
5
people found
this helpful
this helpful
I have been a landlady for many years and Mark Durban has always gone that extra mile in providing a very professional and caring attitude. It was an easy decision when he joined ML Estates to still continue with Mark as letting agent. As I ...
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Comment on agent fees
Agents fees are competitive
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Mar 27,2019
Mar 27,2019
5
people found
this helpful
this helpful
The attention to detail and personal service provided by M-L Estates is unsurpassed.
As a landlord, I rely on my letting agent to find me a tenant quickly and at the right price, M-L Estates have always given a level of service which goes above ...
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Comment on agent fees
Very reasonable.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints to be emailed to
Complaints Department - [email protected]
Last updated at 4:24 PM 05/03/2024 by allAgents
Complaints Department - [email protected]
Best Estate Agent in NW6 
Best Letting Agent in NW6 
Best Letting Agent in North West London 
