ludlowthompson
4.7/5, 6615 reviews
94% recommended
96% sales valuation accuracy
95% sales fee satisfaction
87% lettings valuation accuracy
85% lettings fee satisfaction
No company information
Ludlow Thompson the award winning London agent

Latest Reviews

 View all Reviews 6615
16th Feb 2024
reviewed by 'Maddie'
“Daniel was super helpful and answered all my questions as a first time renter in London....”
10th Nov 2023
reviewed by 'Tiegan Doyle'
“Daniel was both helpful, friendly and professional throughout. Daniel went out of his way to ensure the viewing was at ......”
8th Sep 2023
reviewed by 'mary'
“Unfortunately, Ludlowthomson's Sam Woodward as property manager falls below par!Does not respond to emails, blames the client and is ......”
28th Aug 2023
reviewed by 'Gabor'
“Over the past 9 years, Ludlow has consistently matched me with great tenants, helped manage my property, reported and resolve issues ......”
28th Jul 2023
reviewed by 'Alex P.'
“Nicola Dawkins was EXCELLENT. Would work with her again. Thank you too Nadia. Top job!...”
30th Jun 2023
reviewed by 'Introduction to All.Space with Gemma Duncan'
“If I could give zero stars I would. At the beginning of the tenancy they let me move in to ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £43,000 £8,000,000
Lettings 87% 85% £254 £5,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1273 86 3428 220 560 11 615 6 366 50
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   219 to Rent   290
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ludlowthompson Branches (view all 9)
Bow, E3
Canada Water, SE16
City Docklands, E1
Dulwich, SE22
Finsbury Park, N4
Kennington Oval, SW9
Lewisham, N4
ludlowthompson Apex, WR4

“Many thanks to Jolanta Janusz and the team for making ......”

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Jan 13,2018
Minithumbup
By: 'Catalin'
Jan 13,2018
1 people found
this helpful
Many thanks to Jolanta Janusz and the team for making our dream house come true.The service was beyond the expectations.Was great,prompt and with great professionalism.I will recommend the agency and the great service of the agent at the place I work,...
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Very very good! Fantastic service!!!
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“I am very pleased with the standard of service & care ......”

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Jan 12,2018
Minithumbup
By: 'Miss'
Jan 12,2018
0 people found
this helpful
I am very pleased with the standard of service & care received from Fabian and his team at the Bow office of Ludlow Thompson. They were all professional and very helpful especially Fabian who has made this whole process as smooth as possible. Michael, Joshua and ...
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Comment on agent fees
I thought the fees were reasonable.
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“I have had entirely satisfactory dealings with Melissa. She is ......”

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Jan 11,2018
Minithumbup
By: 'Amer'
Jan 11,2018
0 people found
this helpful
I have had entirely satisfactory dealings with Melissa. She is prompt in her replies and seems to understands customer needs!...
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“Reiss was excellent to deal with; professional and friendly. He ......”

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Jan 11,2018
Minithumbup
By: 'Courtney'
Jan 11,2018
1 people found
this helpful
Reiss was excellent to deal with; professional and friendly. He kept in contact with me throughout, punctual to all my viewings, accommodating to any worries or queries I had, and committed in going above and beyond, and finding the perfect property for me. After dealing ...
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“Reiss was polite, professional and kept us fully informed. On ......”

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Jan 11,2018
Minithumbup
By: 'Mandy'
Jan 11,2018
0 people found
this helpful
Reiss was polite, professional and kept us fully informed. On time for viewings and very efficient afterwards dealing with follow up questions and next steps. Quite a difference from some experiences elsewhere. Would recommend estate agents based on dealings with Reiss....
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Comment on agent fees
No issues
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“Thank you to all the team at Ludlow Thompson Bow ......”

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Jan 09,2018
Minithumbup
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Emma
By: 'First'
Jan 09,2018
1 people found
this helpful
Thank you to all the team at Ludlow Thompson Bow for helping us secure our first home! Special thanks to Emma who was so helpful, clear and knowledgeable - she's a first class agent and made the whole process so easy for us!...
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“We are very happy to be able to secure this ......”

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Jan 09,2018
Minithumbup
By: 'Maddie'
Jan 09,2018
0 people found
this helpful
We are very happy to be able to secure this tenancy. We are really enjoying the property, especially our daughter who can finally run around and be free. Shannon Galli managed to point us in the right direction by suggesting the property for viewing, while ...
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Comment on agent fees
A bit expensive compared to other agents but the reference process went quite smoothly. Other agents can be way more fussy.
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“Great timing with the referencing competed in under 24 hours. Very ......”

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Jan 09,2018
Minithumbup
By: 'Edward'
Jan 09,2018
0 people found
this helpful
Great timing with the referencing competed in under 24 hours. Very helpful over the phone, quick and easy response, thank you!...
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“Ria has been a huge asset during my tenancy with ......”

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Jan 05,2018
Minithumbup
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Ria
By: 'Heather'
Jan 05,2018
0 people found
this helpful
Ria has been a huge asset during my tenancy with Ludlow Thompson. Through a few incidents that were no fault such as a boiler breakdown and a lockout, she has been prompt, professional and courteous with her response. Though inconvenient as these instances may have ...
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Comment on agent fees
Had no problem
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“Agent is very helpful and dealt with our requests professionally. ......”

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Jan 05,2018
Minithumbup
By: 'Kc'
Jan 05,2018
0 people found
this helpful
Agent is very helpful and dealt with our requests professionally. Provided a lot of information regarding the property. Easy to communicate with if you have any problems....
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“Hannah is an exceptional agent. Very attentive to her clients ......”

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Jan 03,2018
Minithumbup
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Hannah
By: 'Millie'
Jan 03,2018
0 people found
this helpful
Hannah is an exceptional agent. Very attentive to her clients and very flexible to when it comes to time planning to make it convenient for her clients. We were in a situation where we needed a home urgently before Christmas and Hannah did a brilliant ...
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Comment on agent fees
agent fee however is a bit on the high side. From a business sense of things, Agencies could save money for clients by doing the reference checks yourselves. Why pay a third party to do it?
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“Jolanta was incredibly kind and hugely accommodating to my partner ......”

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Jan 03,2018
Minithumbup
By: 'James'
Jan 03,2018
0 people found
this helpful
Jolanta was incredibly kind and hugely accommodating to my partner and I during the whole process. She has an excellent nature and worked incredibly hard to get us into the house as fast as she possible could. We could not recommend her highly enough....
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Comment on agent fees
Jolanta should be paid more.
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“extremely helpful and friendly with fantastic communication who was available ......”

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Jan 02,2018
Minithumbup
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Hannah
By: 'grant'
Jan 02,2018
0 people found
this helpful
extremely helpful and friendly with fantastic communication who was available at whatever time of the day we needed. would always be happy to deal with hannah....
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Comment on agent fees
n/a
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“Joao Franco and Ludlow Thompson Oval office has done a ......”

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Dec 29,2017
Minithumbup
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Joao
By: 'F'
Dec 29,2017
0 people found
this helpful
Joao Franco and Ludlow Thompson Oval office has done a fantastic job on letting our flat out within a week on the market. Provided a helpful service and smooth transaction throughout the process. Highly recommended....
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“Bewilderingly incompetent service, difficult to see how the entire branch ......”

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Dec 28,2017
Minithumbdown
By: 'Alphabet'
Dec 28,2017
1 people found
this helpful
Bewilderingly incompetent service, difficult to see how the entire branch hasn't been shut down. Internal miscommunication has time and time again resulted in miscommunication between the estate agent and tenant. Deposit has not been retrieved from tenancy as estate agent has not been able to ...
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“We were very impressed with the service that we received ......”

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Dec 27,2017
Minithumbup
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Emma
By: 'Ben'
Dec 27,2017
0 people found
this helpful
We were very impressed with the service that we received from Terence and Emma at Ludlow Thompson when selling our flat in Bow. They were professional, highly responsive and always tried to anticipate the next steps. We recently had contact with two other estate agent ...
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“I was very happy with my interaction with David. He ......”

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Dec 21,2017
Minithumbup
By: 'Chris'
Dec 21,2017
0 people found
this helpful
I was very happy with my interaction with David. He was very professional, knowledgeable and easy to do business with. Very happy with my new flat...
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“It was pleasure dealing with Alex and team at Wimbledon ......”

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Dec 20,2017
Minithumbup
By: 'Aliya'
Dec 20,2017
0 people found
this helpful
It was pleasure dealing with Alex and team at Wimbledon branch. All communication was prompt, all calls returned and questions answered. Alex is a true professional and has great personality! He demonstrated excellent negotiating skills and provided reasonable flexibility which was great! I recommend this ...
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“Jesse was helpful and always available to speak with. Communication ......”

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Dec 20,2017
Minithumbup
By: 'Lucy'
Dec 20,2017
0 people found
this helpful
Jesse was helpful and always available to speak with. Communication lines were effective and it was obvious that he tried his upmost to try and make the process as smooth as possible....
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Comment on agent fees
Fair
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“Nicola was always available and gentle with usi strongly recommended ......”

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Dec 20,2017
Minithumbup
By: 'sonia'
Dec 20,2017
0 people found
this helpful
Nicola was always available and gentle with us i strongly recommended her and her agency precise and reliable availbale by phone email and face to face...
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“Responsive and efficient, good manners, knows the area well, patient ......”

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Dec 20,2017
Minithumbup
By: 'Customer'
Dec 20,2017
0 people found
this helpful
Responsive and efficient, good manners, knows the area well, patient and responsive, helpful, able to negotiate, quick communication, responsible attitude...
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“I have two properties on Ludlow's books. L* W* took ......”

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Dec 19,2017
Minithumbup
By: 'TerresaT'
Dec 19,2017
0 people found
this helpful
I have two properties on Ludlow's books. L* W* took over from SB. I wasn't happy with the** service as nothing I've requested was delivered and communication was non existence unless I chase. L* started out better when he took over, then it took a ...
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Comment on agent fees
The Letting side of Ludlow is brilliant. The Rent Collection side let it down a lot but now it's really improved so yes I'd definitely recommend Ludlow.
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“I sold my flat thanks to the support & help of ......”

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Dec 19,2017
Minithumbup
By: 'Antonia'
Dec 19,2017
0 people found
this helpful
I sold my flat thanks to the support & help of the agency Ludlow Thompson in Finsbury Park. I am delighted by the level of the service I The team is great and collaborative. From the very beginning, Craig gave me great advices about how to ...
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“We had a great experience renting the house trough Ludlowthompson, ......”

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Dec 19,2017
Minithumbup
By: 'Alex'
Dec 19,2017
0 people found
this helpful
We had a great experience renting the house trough Ludlowthompson, the guys has been really helpful finding the house that we were looking for, definitely I highly recommend them...
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“After viewing several places with other agency we met Jolanta ......”

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Dec 17,2017
Minithumbup
By: 'Francesca&Tommaso'
Dec 17,2017
0 people found
this helpful
After viewing several places with other agency we met Jolanta from the Ludlow Thompson in Wimbledon: she has been great! Jolanta, shadowed by Alex, understood from the very first moment what were our needs and what we were looking for. With This guys help we ...
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“Michael and Kern have been professional, responsive and knowledgeable from ......”

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Dec 12,2017
Minithumbup
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Michael
By: 'Sarah'
Dec 12,2017
1 people found
this helpful
Michael and Kern have been professional, responsive and knowledgeable from the start of the process. Relaxed and a hassle free process thanks to the efficiency of the team. Would highly recommend....
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Comment on agent fees
Reasonable.
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“Really helpful and easy to deal with when going through ......”

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Dec 12,2017
Minithumbup
By: 'Clare'
Dec 12,2017
0 people found
this helpful
Really helpful and easy to deal with when going through renting the property with them. Both Kern and Eden are really positive which made finding a flat with them really exciting....
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Comment on agent fees
Good
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“Reiss was extremely helpful during our search, I would thoroughly ......”

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Dec 11,2017
Minithumbup
By: 'ash432'
Dec 11,2017
0 people found
this helpful
Reiss was extremely helpful during our search, I would thoroughly recommend to anyone. Extremely approachable and allowed us the time to make an informed decision on the property & whether it was suitable for our needs or not. Thanks Again...
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“Reiss is a fantastic agent to have help find our ......”

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Dec 11,2017
Minithumbup
By: 'Tom'
Dec 11,2017
0 people found
this helpful
Reiss is a fantastic agent to have help find our perfect place. He is friendly, upbeat and really cares for your search and getting the best terms for your situation. He was on our side the whole time and was really passionate about finding us ...
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“Joao was very helpful at every stage and always there ......”

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Dec 11,2017
Minithumbup
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Joao
By: 'Jess'
Dec 11,2017
0 people found
this helpful
Joao was very helpful at every stage and always there if we needed anything. The whole process was smooth and easy. Thank you....
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

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