ludlowthompson
4.7/5, 6615 reviews
94% recommended
96% sales valuation accuracy
95% sales fee satisfaction
87% lettings valuation accuracy
85% lettings fee satisfaction
No company information
Ludlow Thompson the award winning London agent

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £43,000 £8,000,000
Lettings 87% 85% £254 £5,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1273 86 3428 220 560 11 615 6 366 50
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Images & Videos

“Very helpful. All round genuine guy. Approachable at all times. ......”

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Feb 15,2018
Minithumbdown
By: 'Akrum'
Feb 15,2018
1 people found
this helpful
Very helpful. All round genuine guy. Approachable at all times. Willing to go that extra mile. Would recommend to friends and family...
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“Review for Melissa Jeynes, “property manager”.Singularly the worst customer ......”

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Feb 14,2018
Minithumbdown
By: 'SMylee'
Feb 14,2018
0 people found
this helpful
Review for Melissa Jeynes, “property manager”. Singularly the worst customer experience I have had the misfortune to receive. If I were to give marks it would be a negative 10. Seldom replies to emails. Never takes calls and makes arrangements for the property without authority....
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Comment on agent fees
You are taking a fee and NOT providing a contracted service.
Was this helpful? Yes
By: Customer Services
Feb 22, 2018
View all comments (1)
Dear SMylee, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would really appreciate if you could please address your concerns in an email to our Customer Services department at [email protected] so that we c ...

“Very helpful and flexible, they help me find a new ......”

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Feb 12,2018
Minithumbup
By: 'Catalina'
Feb 12,2018
0 people found
this helpful
Very helpful and flexible, they help me find a new home extremely fast, and I'm sure super glad that I found them...
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Comment on agent fees
Good
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“Very efficient and transparent reference from Kerry, glad to have ......”

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Feb 12,2018
Minithumbup
By: 'Jamie'
Feb 12,2018
1 people found
this helpful
Very efficient and transparent reference from Kerry, glad to have worked with her through the process! Would definitely recommend her....
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Comment on agent fees
As a first time renter this is all new to me so don't really have anything to compare it to. Seems a little steep but I guess that's just the way the market goes!
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“Really helpful from start to finish, very responsive and an ......”

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Feb 12,2018
Minithumbup
By: 'Charlie'
Feb 12,2018
0 people found
this helpful
Really helpful from start to finish, very responsive and an all round pleasure to work with. Made this process seamless and i would definitely recommend Darnell to anyone looking for a flat....
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“Micheal Smith was very professional throughout this whole process. I ......”

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Feb 12,2018
Minithumbup
By: 'Andrew'
Feb 12,2018
0 people found
this helpful
Micheal Smith was very professional throughout this whole process. I wasn't the easiest person to work with as I know what I want, but I must admit that he kept his professionalism from start to finish. He was patient, constantly sent me suggestions & set out ...
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“Worst customer service I ever had with any estate agent. ......”

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Feb 12,2018
Minithumbdown
By: 'Teo'
Feb 12,2018
1 people found
this helpful
Worst customer service I ever had with any estate agent. The staff were not helpful AT ALL and the agent who was suppose to show me the property I enquired for, didn't show up for 2 consecutive viewings. While trying to figure this out, they also ...
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“I was very happy with the overall service from both ......”

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Feb 11,2018
Minithumbup
Emma
By: 'Marius'
Feb 11,2018
1 people found
this helpful
I was very happy with the overall service from both Terence and Emma. Was always available, polite and helpful all the way through the process....
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“We were really pleased with the level of service from ......”

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Feb 11,2018
Minithumbup
Stephen
By: 'Louise'
Feb 11,2018
0 people found
this helpful
We were really pleased with the level of service from the team. Very responsive to queries and always happy to assist....
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“My first point of contact was Joshua A. He referred ......”

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Feb 10,2018
Minithumbup
By: 'Zahndri'
Feb 10,2018
0 people found
this helpful
My first point of contact was Joshua A. He referred my to Jesse and Jesse was the agent I met at the property on Saturday 3 Feb 2018. Jesse was so accommodating. My day ran an hour behind schedule and Jesse waited patiently for me at Otter ...
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Comment on agent fees
Fees are fees. Currently I cannot comment on whether the fees are reasonable or not. I wanted to be the tenant at the property. LudlowThompson was the agent and therefore I have to pay the agent fees.
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“Nicola was always very prompt in responding to questions and ......”

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Feb 08,2018
Minithumbup
By: 'Debbie'
Feb 08,2018
0 people found
this helpful
Nicola was always very prompt in responding to questions and always came back with a clear and straight answer. Keep up the good work....
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“Visited Alex on a Saturday with no appointment, he was ......”

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Feb 08,2018
Minithumbup
By: 'Shah'
Feb 08,2018
3 people found
this helpful
Visited Alex on a Saturday with no appointment, he was able to facilitate a same day viewing for a couple of properties. Eventually we made an offer on one of the properties. I would like to highlight that throughout the process, Alex was very honest ...
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“Received excellent service from Alex. I was nervous of sales ......”

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Feb 08,2018
Minithumbup
By: 'Mrs'
Feb 08,2018
2 people found
this helpful
Received excellent service from Alex. I was nervous of sales people that were pushy so was extremely pleased to find that Alex has an easy mannerism about him. We found him friendly, professional, helpful and knows the area. I wouldn't hesitate to recommend him....
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Comment on agent fees
n/a
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“Nicola Dawkins was very knowledgeable, professional and quick to respond. ......”

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Feb 08,2018
Minithumbup
By: 'Xiao'
Feb 08,2018
0 people found
this helpful
Nicola Dawkins was very knowledgeable, professional and quick to respond. She worked hard and found us a nice tenant quickly. An enjoyable experience!...
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“Quick, efficient, to the point, clear, and makes referencing an ......”

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Feb 06,2018
Minithumbup
By: 'Jordan'
Feb 06,2018
0 people found
this helpful
Quick, efficient, to the point, clear, and makes referencing an easy thing to do instead of complicated, confusing and anxious!...
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“I have to thank both Tony & Alex for assisting with ......”

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Feb 06,2018
Minithumbup
By: 'DLaw'
Feb 06,2018
4 people found
this helpful
I have to thank both Tony & Alex for assisting with the sale of my property. I had my flat on with another agent and was tied into a contract for 8 weeks and had 3 viewings during that time. I then signed up with Ludlow Thompson and ...
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Comment on agent fees
Very fair fees arranged.
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“Darnell has been day today contact and done excellent job ......”

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Feb 05,2018
Minithumbup
By: 'Pratibha'
Feb 05,2018
0 people found
this helpful
Darnell has been day today contact and done excellent job making sure smooth move in. Nicola, under promised and over delivered along with Darnell....
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Comment on agent fees
Good
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“I had a great experience with this two ladies, they ......”

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Feb 05,2018
Minithumbup
Daniela
By: 'Marius'
Feb 05,2018
0 people found
this helpful
I had a great experience with this two ladies, they are very good agents and negotiators. I recommend them certainly. ....
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Was this helpful? Yes
By: Stephanie Gillespie
Feb 05, 2018
View all comments (1)
hello there, i am looking to rent out my flat near east croydon station and am looking for more infomation. kindest regards Stephanie ...

“Helped a great deal to alleviate the stress involved in ......”

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Feb 05,2018
Minithumbup
By: 'Kyle'
Feb 05,2018
0 people found
this helpful
Helped a great deal to alleviate the stress involved in moving home. She was very professional and quick to respond to our emails, and it helped a great deal having our references sorted quickly as it gave us one less thing to worry about....
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Comment on agent fees
About average for any agency I believe.
Was this helpful? Yes

“William and the team in Tooting are amazing at what ......”

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Feb 05,2018
Minithumbup
Michael
By: 'Anotnio'
Feb 05,2018
1 people found
this helpful
William and the team in Tooting are amazing at what they do. They managed to secure us a stunning four bedroom property which we have now settled into smoothly. William was honest and trustworthy. I would definitely recommend him...
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Comment on agent fees
reasonable
Was this helpful? Yes

“It was a good process and everything was very quick ......”

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Feb 05,2018
Minithumbup
Daniel
By: 'Jaroslavas'
Feb 05,2018
0 people found
this helpful
It was a good process and everything was very quick and easy. Daniel was a good help to me and I will recommend him a lot...
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Comment on agent fees
Good
Was this helpful? Yes

“Nicola was most helpful throughout the whole process, polite and ......”

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Feb 04,2018
Minithumbup
By: 'Ahmed'
Feb 04,2018
0 people found
this helpful
Nicola was most helpful throughout the whole process, polite and extremely nice .Would recommend. Also Kelly ,she showed us around and helped a lot....
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Comment on agent fees
It was fair
Was this helpful? Yes

“Terence was helpful throughout the sale of our flat. Despite ......”

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Feb 04,2018
Minithumbup
By: 'Adam'
Feb 04,2018
0 people found
this helpful
Terence was helpful throughout the sale of our flat. Despite many delays, for unforeseen circumstances, Terence ensured everything was followed up on and the sale went through....
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes

“Having recently bought an investment property in the Area I ......”

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Feb 02,2018
Minithumbup
Jonathan
By: 'Peter'
Feb 02,2018
1 people found
this helpful
Having recently bought an investment property in the Area I was unsure who to go with since there are so many agents in the area. Jonathan was knowledgeable and professional throughout the whole process and found me a great tenant....
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Comment on agent fees
Higher than some others, but you get what you pay for
Was this helpful? Yes

“Excellent service.All the team did great job according to ......”

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Feb 02,2018
Minithumbup
Joao
By: 'Stavros'
Feb 02,2018
0 people found
this helpful
Excellent service.All the team did great job according to have a convenient new house. They are still available all the time for me if I need anything. Special thanks to Jo£o Franco....
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Comment on agent fees
Good
Was this helpful? Yes

“Ria is very helpful, efficient and knowledgeable. Ria is always ......”

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Feb 01,2018
Minithumbup
Ria
By: 'Susu'
Feb 01,2018
0 people found
this helpful
Ria is very helpful, efficient and knowledgeable. Ria is always my first port of call and is always there to help, solve and provide an outstanding PM service. Thank you Ria....
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“I found Joao really responsive and very helpful. Especially with ......”

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Feb 01,2018
Minithumbup
Joao
By: 'Ciara'
Feb 01,2018
0 people found
this helpful
I found Joao really responsive and very helpful. Especially with questions regarding payments. He reminded us of different stages without being pushy...
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Comment on agent fees
personally found it expensive, I am just coming out of uni with already so much debt to already pay 500 to just hold the property was a lot of money onto of 500 agency and 500 admin!!
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“Nicola did an excellent job when my flat was re-let, ......”

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Feb 01,2018
Minithumbup
By: 'Geoff'
Feb 01,2018
0 people found
this helpful
Nicola did an excellent job when my flat was re-let, working well with myself and both tenants (old and new). All went smoothly and the new tenants are settled in....
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Comment on agent fees
Good.
Was this helpful? Yes

“Keith has been very helpful and very cleaver understanding straight ......”

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Jan 31,2018
Minithumbup
Michael
By: 'virginia'
Jan 31,2018
0 people found
this helpful
Keith has been very helpful and very cleaver understanding straight away what we needed for our family. Office guy very helpful during the iter for reference...
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“Mike was really helpful, showed me around and was professional ......”

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Jan 31,2018
Minithumbup
By: 'Evan'
Jan 31,2018
0 people found
this helpful
Mike was really helpful, showed me around and was professional and accommodating to my enquiries and needs about the flat....
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

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