Lords Estate Agents (Kingston upon Thames & Surrey)
4.9/5, 213 reviews
99% recommended
100% sales valuation accuracy
79% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Buying a new home should be a happy and exciting time! At Lords, we understand that your home is likely to be your most valuable asset both financially and emotionally and aim to make every aspect of your move as straightforward and enjoyable as possible. From your first contact with ... show more Buying a new home should be a happy and exciting time!

At Lords, we understand that your home is likely to be your most valuable asset both financially and emotionally and aim to make every aspect of your move as straightforward and enjoyable as possible.

From your first contact with Lords to the day you move home, you will experience a professional, confident service provided by motivated, enthusiastic people.

Our focus is on marketing high quality houses and apartments in a relatively small but exceptionally attractive residential area around Kingston upon Thames. Lords have several local branches covering Kingston, New Malden, Surbiton, Thames Ditton, Ham, Petersham, Tolworth, Ewell and Kingston Vale.

The area has a fabulous selection of homes and a rich history: It benefits from glorious Royal Parks and Palaces, sits on a beautiful stretch of the River Thames, and offers extensive shopping facilities, great transport links and some of the country’s best schools!

Lords are regarded as one of the most prominent independent Estate Agents in the Kinston area and we complement state of the art sales technology with the traditional values of honesty, integrity and reliability.

Lords Estate Agents are members of the National Association of Estate Agents (NAEA) and regulated by The Property Ombudsman (TPO) Code of Practice.

Our strengths as an agent are our comprehensive knowledge of our local area, years of property experience and our ability to promote our clients’ homes with the highest quality marketing to a global audience.

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Latest Reviews

 View all Reviews 213
31st Jul 2015
reviewed by 'Young'
“Though mortgage providers were letting us down few times, Andy's comforting words really helped us go through the very stressful ......”
26th Jan 2015
reviewed by 'ESH'
“I used Curchods-Lords as I do have a friend who works for the company, however, I can hand on my ......”
26th Jan 2015
reviewed by 'Sara'
“Luke was fantastic. Replied to emails immediately and chased solicitor up constantly. Always happy to help. Andy was brilliant. Showed ......”
21st Jan 2015
reviewed by 'Chris'
“Both Luke and Charlie responded and dealt with any query I had promptly and in a professional manner. They were ......”
19th Jan 2015
reviewed by 'Richard'
“The office and staff were very professional and helpful. There were a number of delays in getting to final conclusion ......”
17th Jan 2015
reviewed by 'Mrs'
“Overall good service. We were buying a property from their client so obviously they had her interests in mind primarily ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 79% £165,000 £560,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 116 1 84 0 9 1
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS The Guild Move With Us
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Lords Estate Agents (Kingston upon Thames & Surrey) Branches (view all 6)
Kingston Upon Thames, KT1
Surbiton, KT6
Tolworth, KT6

“I switched to Lords after having a poor experience with ......”

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Sep 24,2013
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By: 'Feng'
Sep 24,2013
5 people found
this helpful
I switched to Lords after having a poor experience with another agency to sell my house. I have to say the choice was absolutely right. Lords delivered exactly what they promised. I was informed on every step of the sale with proper communication from Lords. ...
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By: Guy Hodge
Sep 24, 2013
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Dear Feng, It is always nice to hear that a customer has come to Lords having tried a competitor and that we have done a better job! I am glad that you were pleased with what we did for you and very grateful for such a positive endorsement of our service. Thank you. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Stuart was pro-active in keeping me informed about who was ......”

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Sep 23,2013
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By: 'Clive'
Sep 23,2013
5 people found
this helpful
Stuart was pro-active in keeping me informed about who was in the chain, and the general status of each participant - this was very useful. Also Stuart was able to find out the reasons for the delays to exchange (caused by negotiations between the first ...
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By: Guy Hodge
Sep 24, 2013
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Dear Mr Clive, Thank you very much indeed for taking the time to review our service on www.allagents.co.uk As you make clear in your review, finding the right buyer is only a part of the job we do. Having someone with Stuart’s expertise and skill following up the sale is generally what makes the difference in the weeks that follow the initial offer. Thanks again for the review and for placing your home in Kingston with Lords. Kind regards, Guy Hodge Managing Director Lords Esta ...

“During my purchase of the property I found Mark and ......”

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Sep 23,2013
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By: 'RAJU'
Sep 23,2013
5 people found
this helpful
During my purchase of the property I found Mark and Caitriona very helpful and supportive. I also found that Jamie was very helpful when Mark was away on leave. The Surbiton team is unique in that they give you a comfort feeling by not putting ...
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By: Guy Hodge
Sep 24, 2013
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Dear Mr Pandya, Thank you very much indeed for taking the time to review our service on www.allagents.co.uk I am very grateful that you also took the time to write to us and for your helpful comments regarding our service and aftercare. We wish you and your family every happiness in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Generally my experience with Lords was good - Danny, who ......”

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Sep 09,2013
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By: 'LH'
Sep 09,2013
4 people found
this helpful
Generally my experience with Lords was good - Danny, who came round to value the property initially, was excellent and very professional and they secured the initial buyer very quickly. There were a few problems, namely the first buyer dropping out of the sale, though ...
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By: Guy Hodge
Sep 10, 2013
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Dear LH, Thank you for the review and for the helpful and constructive criticism. We will take your comments on board and hopefully earn a five star review the next time we work for you. There are occasions where there is often little we can do, but that does not stop us from keeping you in the loop as our customer and it sounds as if we could have done a little more to keep you informed here! Thanks again for the review and for instructing Lords to sell your home. Kind regards, Guy Hodge ...

“from the Valuation to follow up regarding appointments and feedback ......”

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Sep 06,2013
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By: 'Sue'
Sep 06,2013
5 people found
this helpful
from the Valuation to follow up regarding appointments and feedback Lords were very efficient but not over pushy. they kept us informed at all times of situation and helpful suggestions along the way. Would highly recommend them....
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By: Guy Hodge
Sep 09, 2013
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Dear Sue and Neil, Thank you very much indeed for the 5 Star rating on Allagents.co.uk and for the recommendation. Glad we could help! Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“The overall input , help, and positivity were very good, especially ......”

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Aug 31,2013
Minithumbup
By: 'Janet'
Aug 31,2013
5 people found
this helpful
The overall input , help, and positivity were very good, especially Mark's help in resolving a particular difficulty. I appreciated the generally measured and nicely paced level of activity....
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By: Guy Hodge
Sep 09, 2013
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Dear Miss Alexandra, Thank you for listing your home with the Lords Surbiton office and for taking the time to review our service on the Allagents.co.uk website and for mentioning the service you received from Mark in particular. Your thoughts and comments are much appreciated. Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Rupert was full of enthusiasm at the initial valuation when ......”

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Aug 29,2013
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By: 'Diane'
Aug 29,2013
5 people found
this helpful
Rupert was full of enthusiasm at the initial valuation when the property was damp and dilapidated and valued it at £100k more than Penneys estate agents. Three months later after updating and redecorating he re-valued it at £40k more and was so positive and encouraging, ...
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By: Guy Hodge
Sep 09, 2013
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Dear Mrs Parkinson, What a lovely, concise summary of the service we endeavour to deliver to every one of our clients! Fantastic feedback and a lovely 5 Star review!! Thank you very much indeed and thank you for having the confidence to trust us with your home. Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Viewings. I like the fact that you got an email ......”

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Aug 29,2013
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By: 'Saleem'
Aug 29,2013
5 people found
this helpful
Viewings. I like the fact that you got an email and text to confirm a viewing with the property address time etc. Completion. There was pressure to complete within stated timelines with follow up calls which as a seller I would definitely appreciate. As a ...
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By: Guy Hodge
Sep 09, 2013
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Dear Saleem, Thank you for the constructive feedback and for breaking down the particular facets of our service which you found helpful. This really helps us to focus on making our service even better. Thanks again, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“I was kept regularly up to date. Post viewing reports ......”

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Aug 27,2013
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By: 'Mr'
Aug 27,2013
5 people found
this helpful
I was kept regularly up to date. Post viewing reports were honest and advice on how to proceed at each stage was wise and based on thorough local knowledge and experience....
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By: Guy Hodge
Sep 09, 2013
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Dear Mr and Mrs Slade, Thank you for the review on allagents.co.uk. Interestingly, giving customers feedback about their homes is one of the most difficult subjects we have to handle and our philosophy has always been to give honest and straightforward feedback and advice. Thank you for listening and for listing your home with Lords. Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“I appreciated that Antony and Rupert responded promptly to my ......”

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Aug 26,2013
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By: 'gill'
Aug 26,2013
6 people found
this helpful
I appreciated that Antony and Rupert responded promptly to my calls and were very helpful when the process slowed up...
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By: Guy Hodge
Sep 10, 2013
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Dear Gill Frances, Thank you very much indeed for your review. Nice and brief, but that is all we ask! Kind regards, Guy Hodge Managing Director, Lords Estate Agents [email protected] ...

“From the very initial meeting I found Lords professional, knowledgeable, ......”

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Aug 22,2013
Minithumbup
By: 'Mark'
Aug 22,2013
6 people found
this helpful
From the very initial meeting I found Lords professional, knowledgeable, helpful and courteous. Stuart Baker's valuation and selling strategy was spot on - the property was on the market a week, making the whole sale process easy and stress-free. He and Anthony May then worked ...
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By: Guy Hodge
Sep 09, 2013
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Dear Mark, What a great review! If every sale we agreed ended with compliments and comments like yours I would be a very happy man indeed. If our service came in a tin, yours would be the endorsement on the side of it! Thank you. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“I had a great experience with Lord's in general, and ......”

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Aug 22,2013
Minithumbup
By: 'Phill'
Aug 22,2013
6 people found
this helpful
I had a great experience with Lord's in general, and Antony May in particular, in purchasing in Kingston. Whilst other agents drove me to Surbiton and other areas in response to specific requests to view and buy in Kingston (even failing to show me properties ...
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By: Guy Hodge
Sep 09, 2013
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Dear Mr Lane, Thank you for the fabulous review on the allagents website and for mentioning Antony May. We will always try to help a buyer as much as we possibly can, bearing in mind that we act for the seller and the simple logic behind this is that the more we can help the buyer, the less the stress caused to the seller. Great to hear that the sale went through easily and thank you for the recommendation. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected]. ...

“My purchase required a very quick turn around from offer ......”

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Aug 21,2013
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By: 'Ron'
Aug 21,2013
4 people found
this helpful
My purchase required a very quick turn around from offer acceptance to Completion, and Stuart Baker enabled this to happen by liaising with all parties and facilitating the process....
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By: Guy Hodge
Oct 15, 2013
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Dear Mr Caie, Thanks for the review. I imagine that your superb buying position was a huge contributory factor to the speed with which the transaction moved! Thanks for buying through us. Kind regards, Guy Hodge Managing Director Lords Estate agents [email protected] www.lordsonline.co.uk ...

“I would recommend Lords if you want to sell your ......”

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Aug 21,2013
Minithumbup
By: 'Gail'
Aug 21,2013
5 people found
this helpful
I would recommend Lords if you want to sell your property, although it took a while to sell our property Lords were always very polite and helpful if I had any concerns during the process of the sale. Would like to thank them all for ...
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By: Guy Hodge
Sep 09, 2013
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Dear Mrs McConnon, Thank you very much indeed for the feedback and for the 5 Star review. You certainly set us a challenge with your home! I know that we found several buyers, but establishing that the property could not be mortgaged certainly caused us a few problems. Great news that we found an elusive cash buyer! Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Our experience of using Lords Estate Agents was excellent from ......”

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Aug 19,2013
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By: 'Gareth'
Aug 19,2013
4 people found
this helpful
Our experience of using Lords Estate Agents was excellent from start to finish. From the initial discussions and marketing of the property right through until completion the process was very well handled with a high quality of professionalism throughout. We were particularly impressed by the ...
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By: Guy Hodge
Aug 20, 2013
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Dear Gareth, Thanks for such a spectacular review of our Kingston Office and Antony in particular. I know that the whole process of selling a home can be quite protracted and as an agent, we make it our objective to be there from start to finish. Thank you for entrusting Lords with the sale of your home. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Both Luke and Jamie provided a good service when handling ......”

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Aug 19,2013
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By: 'Dipesh'
Aug 19,2013
10 people found
this helpful
Both Luke and Jamie provided a good service when handling the purchase of our property. They gave regular updates on the progress of our purchase which was much appreciated. I would recommend the agent....
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By: Guy Hodge
Aug 20, 2013
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Dear Dipesh, Thanks for the review and recommendation. I am delighted that you received a good service from Lords and hope we can assist you again in the future. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Lords Tolworth were very supportive of our recent purchase by ......”

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Aug 16,2013
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By: 'Nigel'
Aug 16,2013
10 people found
this helpful
Lords Tolworth were very supportive of our recent purchase by providing sound local knowledge, comparative prices, and general market conditions. Both Jamie and Luke were very responsive to our numerous questions posed and were always willing to arrange viewings, often at short notice. Even post-purchase ...
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By: Guy Hodge
Aug 16, 2013
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Dear Nigel, Thanks very much indeed for your kind words. It’s nice of you to mention that our service does not always stop just because the sale has completed and that we will always try to provide guidance that maximises the value of a home. I am really pleased that we were able to help you, and thank you for buying a property through Lords. If you decide to sell we would love to handle the sale for you in the future. Kind regards, Guy Hodge Managing Director Lords Esta ...

“The team at Lords were fantastic from start to finish. ......”

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Aug 16,2013
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By: 'Rob'
Aug 16,2013
4 people found
this helpful
The team at Lords were fantastic from start to finish. We wished to sell three garages from an estate left to us and they could not have been more professional. They were honest in their market appraisal, realistic with figures and timescales and then diligent ...
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By: Guy Hodge
Aug 16, 2013
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Dear Mr Arthur , Thanks for the glowing reference and the fantastic review of the team at the Ham Office. It was a pleasure to do business with you and was always a real pleasure to work for your father. If we can ever assist you in the future, you have our number. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Lords handled our lengthy house sale and purchase with the ......”

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Aug 16,2013
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By: 'Mr'
Aug 16,2013
4 people found
this helpful
Lords handled our lengthy house sale and purchase with the same enthusiasm at the end of the process as they had at the start. They were a great team to work with and kept us informed every step of the way....
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By: Guy Hodge
Aug 20, 2013
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Dear Mr & Mrs Brookes, I think that an optimistic outlook is essential to being an Estate Agent, but it is also the case that we are people too and it is far easier to work with clients who are pleasant than those who are not. You were a delight to deal with, even in adversity, and that made our job easier and our desire to help even stronger. Thank you for selling your home through Lords. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Thank you Vinesh for your and your team's professional and ......”

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Aug 15,2013
Minithumbup
By: 'Werner'
Aug 15,2013
3 people found
this helpful
Thank you Vinesh for your and your team's professional and friendly service, even after the long drawn out process (Seller delays) we got there at the end and it was a smooth purchase. Thanks again...
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By: Guy Hodge
Aug 16, 2013
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Dear Werner Thank you for the great review. Vinesh tells me that his middle names are ‘Friendly’ and ‘Professional’! Thank you for taking the time to leave the feedback and we all hope that you are happy in your new Kingston home. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“My true overall rating would be Very Good, almost excellent.......”

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Aug 13,2013
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By: 'Paula'
Aug 13,2013
11 people found
this helpful
My true overall rating would be Very Good, almost excellent. My first contact was with Jamie to market my house and go through terms & conditions. This was very professional and honest and didn't feel I would be pressurused into proceeding unless absolutely sure. I had ...
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By: Guy Hodge
Aug 13, 2013
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Dear Paula, Thank you for the very fair and balanced review of our service. We always aim for 5 stars and if we fall short of this, will take the criticism on the chin and endeavour to do better next time! It seems we succeeded where another agent failed, did well with the viewings, negotiated a fair price and found a good buyer; so 4 out of 5 is not a bad result! I hope we have the chance to act for you again in the future and can improve on our solicitor chasing and go for top marks! T ...

“Very satisfied with the level of communication and confidence in ......”

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Aug 13,2013
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By: 'Zohra'
Aug 13,2013
7 people found
this helpful
Very satisfied with the level of communication and confidence in the ability to deliver. I also liked the fact that everything was done with thoughtfulness to the customer by being always flexible and always very polite....
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By: Guy Hodge
Aug 13, 2013
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Dear Mrs Sadou, Thank you very much indeed for the review. I gather that you bought and sold through Lords on this occasion and thought your kind comments reflected our service very well. The team at Kingston send their regards and wish you every happiness in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Although I was buying a property and was not their ......”

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Aug 12,2013
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By: 'Mary'
Aug 12,2013
8 people found
this helpful
Although I was buying a property and was not their client, Lords treated me with great courtesy. I never felt pressurised by them nor did they give me the usual rubbishy sales spiel that other agents delight in. What I got from Caitriona at the ...
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By: Guy Hodge
Aug 12, 2013
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Dear Mary, Thank you very much indeed for such a thoughtful and positive review. Whilst it is true that we act for the seller, we are always mindful of two things: the first is that anyone we sell a home to will potentially be a future customer and secondly that basic human courtesy costs nothing. Most buyers just want the Estate Agent to be honest and straightforward in their negotiations, keep them updated throughout the sale process and offer constructive guidance where necessary, pa ...

“I am very satisfied with the experience of selling my ......”

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Aug 04,2013
Minithumbup
By: 'P'
Aug 04,2013
7 people found
this helpful
I am very satisfied with the experience of selling my house via Lords and Mark Eke. All contact was handled professionaly from the original valuation through to completion. My property sold on the first day of viewings, following an open day with 23 couples viewing. I ...
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By: Guy Hodge
Aug 06, 2013
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Dear Mr Morse, Thank you very much indeed for taking the time to review our Surbiton office on the AllAgents.co.uk website. I am really pleased that your sale went through smoothly and delighted that you were satisfied with the work we did for you. Mark asked me to pass on his special thanks for mentioning him. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“The staff at Lords were very helpful proffesional and understanding ......”

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Aug 02,2013
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By: 'Barry'
Aug 02,2013
6 people found
this helpful
The staff at Lords were very helpful proffesional and understanding dealing with a difficult situation in the sale of a property Their knowledge and experience helped us through the sale and stayed with us every step of the way to completion...
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By: Guy Hodge
Aug 06, 2013
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Dear Barry, Thanks for the review. I’m glad that the tenants eventually moved and you were able to get the property sold. I suspect that John, Marilyn and Sandra will miss your regular visits! Hope all goes well and thanks again, Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“A speedy sale agreed with the whole process made as ......”

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Aug 02,2013
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By: 'MP'
Aug 02,2013
12 people found
this helpful
A speedy sale agreed with the whole process made as easy as possible for my mother. Jamie and Luke were on hand to help and advise when matters outside their control took longer than expected....
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By: Guy Hodge
Aug 06, 2013
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Dear MP, Thank you very much indeed for the review on allagents.co.uk. We are always extremely appreciative when our customers take the time to write up their feedback and there is no question that it wins business for us. We are always in the hands of solicitors, surveyors and Building Societies, but having the experience to predict and deal with issues as they arise is a key part of the job we do – as well as trying to find a good buyer for you! Thanks again. Kind regards, Guy ...

“A big thank you to John, Marilyn and Sandra for ......”

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Jul 31,2013
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By: 'Josh'
Jul 31,2013
6 people found
this helpful
A big thank you to John, Marilyn and Sandra for all your help and assistance in helping me purchase my first property! I am utterly grateful in aiding me on my journey to secure a place on the property ladder. Being that it can be ...
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By: Guy Hodge
Jul 31, 2013
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Dear Josh, Buying your first home and climbing onto the property ladder can be a daunting prospect. At Lords we have always believed that you only get one chance to make a first impression and I hope that your experience will make you feel more comfortable about moving again and, more importantly, that you use Lords when you sell! We hope that you are happy in your new home and are grateful that you took the time to review our service. Thank you. Kind regards, Guy Hodge Managing Director ...

“Excellent service John, thank you. Great investment advice given. Would ......”

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Jul 31,2013
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By: 'Mrs'
Jul 31,2013
6 people found
this helpful
Excellent service John, thank you. Great investment advice given. Would highly recommend you and your staff. You were extremely informative, knowledgeable and helpful. Thank you for all your patience when dealing with me....
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By: Guy Hodge
Jul 31, 2013
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Thank you for the wonderful review Mrs Robertson. I am extremely pleased that we were able to give you the help and guidance you needed. Lords is very much a family business and “Patience” is our middle name! I hope that we are able to help you again soon. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected],uk ...

“From start to finish we found both Jamie and Luke ......”

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Jul 31,2013
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By: 'Mrs'
Jul 31,2013
12 people found
this helpful
From start to finish we found both Jamie and Luke helpful, informative and friendly. They were always fair and I felt that they managed to balance the needs of the buyer and seller very well. I wouldn't hesitate to recommend them....
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By: Guy Hodge
Jul 31, 2013
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Dear Mrs Carroll, Thank you very much indeed for your review. You may recall that I visited your home myself and loved the detached office/play room with integrated sound system and under-floor heating! Wonderful! I am really grateful that you listed your home with Lords, given the fierce competition from our competitors and pleased that we found such nice people to buy it. I hope the move went well and wish you every happiness in your new home. Thanks again, Kind regards, Guy Hodge Ma ...

“I would like to thank all the staff at Ham ......”

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Jul 31,2013
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By: 'Louise'
Jul 31,2013
6 people found
this helpful
I would like to thank all the staff at Ham for their unlimited patience and help in assisting me to find a suitable property. I would highly recommend you to anyone looking to buy or sell their property....
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By: Guy Hodge
Jul 31, 2013
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Dear Louise, Thank you very much indeed for the 5 STRAR review on allagents.co.uk Ham is a lovely area and I am sure you will be really happy in your lovely new home. Your feedback is greatly appreciated., Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTS”)
GRIEVANCE PROCEDURE.           

1.   Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.

          2.   If you believe
you have a complaint, please write in the first instance to The Managing
Director at:

The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW            

3.   A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.  

 

           4.   If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.            

5.   In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance. 

          If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email [email protected]
Last updated at 4:29 PM 08/06/2012 by Guy Hodge

Awards won by Lords Estate Agents (Kingston upon Thames & Surrey)

Regional Awards won by Lords Estate Agents (Kingston upon Thames & Surrey)

Individual Branch Awards

Surbiton, KT6

Surbiton, KT6



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