Lords Estate Agents (Kingston upon Thames & Surrey)
4.9/5, 213 reviews
99% recommended
100% sales valuation accuracy
79% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Buying a new home should be a happy and exciting time! At Lords, we understand that your home is likely to be your most valuable asset both financially and emotionally and aim to make every aspect of your move as straightforward and enjoyable as possible. From your first contact with ... show more Buying a new home should be a happy and exciting time!

At Lords, we understand that your home is likely to be your most valuable asset both financially and emotionally and aim to make every aspect of your move as straightforward and enjoyable as possible.

From your first contact with Lords to the day you move home, you will experience a professional, confident service provided by motivated, enthusiastic people.

Our focus is on marketing high quality houses and apartments in a relatively small but exceptionally attractive residential area around Kingston upon Thames. Lords have several local branches covering Kingston, New Malden, Surbiton, Thames Ditton, Ham, Petersham, Tolworth, Ewell and Kingston Vale.

The area has a fabulous selection of homes and a rich history: It benefits from glorious Royal Parks and Palaces, sits on a beautiful stretch of the River Thames, and offers extensive shopping facilities, great transport links and some of the country’s best schools!

Lords are regarded as one of the most prominent independent Estate Agents in the Kinston area and we complement state of the art sales technology with the traditional values of honesty, integrity and reliability.

Lords Estate Agents are members of the National Association of Estate Agents (NAEA) and regulated by The Property Ombudsman (TPO) Code of Practice.

Our strengths as an agent are our comprehensive knowledge of our local area, years of property experience and our ability to promote our clients’ homes with the highest quality marketing to a global audience.

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Latest Reviews

 View all Reviews 213
31st Jul 2015
reviewed by 'Young'
“Though mortgage providers were letting us down few times, Andy's comforting words really helped us go through the very stressful ......”
26th Jan 2015
reviewed by 'ESH'
“I used Curchods-Lords as I do have a friend who works for the company, however, I can hand on my ......”
26th Jan 2015
reviewed by 'Sara'
“Luke was fantastic. Replied to emails immediately and chased solicitor up constantly. Always happy to help. Andy was brilliant. Showed ......”
21st Jan 2015
reviewed by 'Chris'
“Both Luke and Charlie responded and dealt with any query I had promptly and in a professional manner. They were ......”
19th Jan 2015
reviewed by 'Richard'
“The office and staff were very professional and helpful. There were a number of delays in getting to final conclusion ......”
17th Jan 2015
reviewed by 'Mrs'
“Overall good service. We were buying a property from their client so obviously they had her interests in mind primarily ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 79% £165,000 £560,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 116 1 84 0 9 1
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS The Guild Move With Us
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Lords Estate Agents (Kingston upon Thames & Surrey) Branches (view all 6)
Kingston Upon Thames, KT1
Surbiton, KT6
Tolworth, KT6

“Danny has been brilliant all the way through the process. ......”

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Oct 29,2013
Minithumbup
By: 'Captain'
Oct 29,2013
8 people found
this helpful
Danny has been brilliant all the way through the process. Access to the property, professional advise, information and other details were presented in very professional, punctual and positive way. Emails / phone messages were answered promptly and replies were always accurate. Nothing was ever troubled. I ...
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By: Guy Hodge
Oct 29, 2013
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Dear Captain Matharu, Thank you for such an excellent review. Really positive and concise and a nice reflection on the service provided by my colleague Danny. We wish you well in your new home and hope that you have the chance to spread the word about Lords to your new neighbours! Thank you again. Guy Hodge Managing Director Lords Estate Agents [email protected] www.lordsonline.co.uk ...

“The sale took a long time to complete due to ......”

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Oct 29,2013
Minithumbup
By: 'Neil'
Oct 29,2013
9 people found
this helpful
The sale took a long time to complete due to the owners and the solicitors search etc. This lead to a lot of frustration, it was not however the fault of your agency. Luke got us through this well , keeping us advised on the status ...
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By: Guy Hodge
Oct 29, 2013
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Dear Mr Walker, Thank you for the review and for awarding 5 stars to Luke! Apologies that the transaction took its own sweet time, but obviously delighted for you that it got there in the end. All the best in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] www.lordsonline.co.uk ...

“I found both Luke and Jamie to be professional, helpful ......”

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Oct 29,2013
Minithumbup
By: 'Mark'
Oct 29,2013
14 people found
this helpful
I found both Luke and Jamie to be professional, helpful and unfailingly good-humoured. They always had time to talk things through, patiently answer any questions, and occasionally just provide reassurance. Buying, selling and moving house is among the most stressful things anyone ever does. Dealing ...
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By: Guy Hodge
Oct 29, 2013
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Dear Mark, Thank you! This has to be one of the nicest reviews I have read about my firm and about Luke and Jamie at the Tolworth office in particular. Moving home IS always going to be a stressful experience, no matter which way you look at it, because it is your home that you are moving from. Your home, by the very nature of its name, is where you are most comfortable and secure and any change to that situation will inevitably be stressful. As the agent we deal with a whole range of chal ...

“An excellent service from start to finish. My house was ......”

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Oct 26,2013
Minithumbup
By: 'Susan'
Oct 26,2013
13 people found
this helpful
An excellent service from start to finish. My house was under offer within 3 days and the overall experience was made as stress free as possible by the professionalism and care shown by Jamie, Luke and their team. I would absolutely recommend their services and use ...
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By: Guy Hodge
Oct 28, 2013
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Dear Susan Burns, Thank you for such a lovely friendly review. The "guys" tell me that you were a super client and that they would be delighted to help you again at any time. Kind regards, Guy Hodge Managing Director Lords Estate agents [email protected] www.lordsonline.co.uk ...

“Every promise was kept - except for those that were ......”

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Oct 24,2013
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By: 'Treble'
Oct 24,2013
11 people found
this helpful
Every promise was kept - except for those that were exceeded. Everyone in the office was enthusiastic and professional. Communications were excellent; I was kept fully informed of progress at every stage. When there were complications these were explained and often dealt with before I ...
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By: Guy Hodge
Oct 28, 2013
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Dear Treble, A really nice review; thank you! Our profession is not one that is known for its integrity or honesty and moving home is not generally regarded as a stress free experience, so it is wonderful when a customer acknowledges that we have done the job that we were asked to do, and by the sounds of it, with a little bit more by way of service, than you expected. Kind regards, Guy Hodge Managing Director Lords Estate agents [email protected] www.lordsonline.co.uk ...

“I recently sold my property through Lords Tolworth. I found ......”

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Oct 24,2013
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By: 'Knollmead'
Oct 24,2013
13 people found
this helpful
I recently sold my property through Lords Tolworth. I found the service I received to be very professional. Luke and Jamie were on hand to give advice and constant updates every step of the way. I have to say without them, the whole process would ...
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By: Guy Hodge
Oct 28, 2013
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Dear Knollmead Seller, Great review and a wonderful recommendation! Thank you very much indeed and for selling your home through us in Knollmead. The Sunray Estate is extremely popular and we get a huge amount of enquiries for family homes in this development. Kind regards, Guy Hodge Managing Director Lords Estate agents [email protected] www.lordsonline.co.uk ...

“As we were selling a property in Tolworth whilst living ......”

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Oct 24,2013
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By: 'Ian'
Oct 24,2013
13 people found
this helpful
As we were selling a property in Tolworth whilst living in Bristol, it was important that the agent was proactive in dealing with the sale as there could be very little input from ourselves. Lords were excellent in this respect and helped enormously with day ...
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By: Guy Hodge
Oct 28, 2013
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Dear Mr Warfield, Thank you very much indeed for the 5 star review. I am grateful that you had the confidence to trust us to get the job done. Kind regards, Guy Hodge Managing Director Lords Estate agents [email protected] www.lordsonline.co.uk ...

“I was originally with another agent for 8 weeks and hardly ......”

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Oct 24,2013
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By: 'Firdene'
Oct 24,2013
11 people found
this helpful
I was originally with another agent for 8 weeks and hardly had any viewings and unable to sell. Jamie rang me to value my property and said there is no reason why my propery was not selling. we agreed for Jamie to take over, and within ...
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By: Guy Hodge
Oct 28, 2013
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Dear Firdene, I don’t think that anything excites us more than taking on a property that another agent cannot sell and then restoring the customer’s faith in estate agents by showing them how the job should be done and getting the property sold. Thank you for giving us the opportunity and for taking the time to post such a lovely review of Jamie and the team at Lords Tolworth. Kind regards, Guy Hodge Managing Director Lords Estate agents [email protected] www.lordson ...

“Very good service. Tolerant and flexible. Happy to do that ......”

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Oct 24,2013
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By: 'David.'
Oct 24,2013
5 people found
this helpful
Very good service. Tolerant and flexible. Happy to do that little bit extra. Many thanks for agood service. Extra. Extra....
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By: Guy Hodge
Oct 28, 2013
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Dear David, Thank you for taking the time to post a rating on the allagents website. Much appreciated. Kind regards, Guy Hodge Managing Director Lords Estate agents [email protected] www.lordsonline.co.uk ...

“when my tenants from hell moved out of my property ......”

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Oct 24,2013
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By: 'client'
Oct 24,2013
12 people found
this helpful
when my tenants from hell moved out of my property I flew back to the UK to appoint an agent to sell my house, I had 5 estate agents value my property, Jamie from Lords was the most informative, gave the best advice and was bang ...
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By: Guy Hodge
Oct 28, 2013
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Dear Client in America (CIA for short?) Thank you so much for such positive feedback and for such a glowing 5 star review. There are so many facets to the job we do that it is not always easy to get every one of them absolutely right on every sale. As the Managing Director, hearing that my team has done a good job is great news, but hearing that we have done everything well and to the complete satisfaction of the customer is better than I could realistically expect, even if it is what we s ...

“Simply put, Lords provided an excellent service from first meeting/......”

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Oct 22,2013
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By: 'Nick'
Oct 22,2013
7 people found
this helpful
Simply put, Lords provided an excellent service from first meeting/valuation to completion. Friendly, polite and on the ball. Their organisation of the 'open day' for our property was top notch and helped us achieve a great sale price. Every part of the sales process ...
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By: Guy Hodge
Oct 22, 2013
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Dear Mr Barber, Thank you! Great review – what more can I say! Thanks for the recommendation and thank you for putting your property with, and your confidence in, Lords. Best wishes in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] www.lordsonline.co.uk ...

“I recently used Lords Estate Agent ( Kingston Branch) to purchase ......”

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Oct 22,2013
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By: 'David'
Oct 22,2013
7 people found
this helpful
I recently used Lords Estate Agent ( Kingston Branch) to purchase a property in Kingston. I live overseas in Australia and I dealt with Stuart Baker for the house purchase. Stuart was very helpful and professional at all times and assisted in a smooth, relatively stress ...
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By: Guy Hodge
Oct 23, 2013
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Dear Mr Flaherty, Thank you very much indeed for the review! It’s great to know that we are keeping our Antipodean cousins happy and I think yours is the furthest review we have had so far. Truly appreciated: Thanks again. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] www.lordsonline.co.uk ...

“I found Jamie to be honest and very helpful. The ......”

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Oct 17,2013
Minithumbup
By: 'PVR'
Oct 17,2013
9 people found
this helpful
I found Jamie to be honest and very helpful. The buying of our house was a nightmare due to stupid solicitors. I threatened to pull out Jamie was honest and advise to hang in there . He could have sold the house if we pulled out, ...
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By: Guy Hodge
Oct 17, 2013
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Dear PVR, Thank you very much indeed for the great review! I am sorry that the process was a nightmare for you but glad that Lords were able to hold the deal together and get you into your new home. We hope you are extremely happy there and look forward to helping you again in the future. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] www.lordsonline.co.uk ...

“The service I received was second to none. Danny's advice ......”

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Oct 17,2013
Minithumbup
By: 'N.'
Oct 17,2013
5 people found
this helpful
The service I received was second to none. Danny's advice on price was spot on and Antony's constant contact with me ensured I was never out of the loop throughout the whole process. Many thanks to them both for their support and guidance in my ...
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By: Guy Hodge
Oct 17, 2013
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Dear Mr Seehra, A lovely, concise 5 Star review: thank you. And thank you for highlighting the service from Danny and Antony in particular. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] www.lordsonline.co.uk ...

“Lords Estate Agents were extremely helpful and skilled in negotiating ......”

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Oct 16,2013
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By: 'J'
Oct 16,2013
5 people found
this helpful
Lords Estate Agents were extremely helpful and skilled in negotiating the sale of the property I bought. Anthony May was always very courteous and took the stress out of a potentially difficult negotiation....
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By: Guy Hodge
Oct 17, 2013
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Dear Ms Allan, Antony is a bit of a smoothy! I am glad that he helped the transaction through for you and made it less stressful. With transactions taking the time they do now, there are more opportunities for the sales to become more stressful – At least at Lords we will do our utmost to keep things moving along steadily and try to keep our customers informed throughout. Thank you so much for the lovely review. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lor ...

“I was very impressed with whole negotiation and purchase process.......”

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Oct 15,2013
Minithumbup
By: 'Abdul'
Oct 15,2013
7 people found
this helpful
I was very impressed with whole negotiation and purchase process. I was kept informed of the progress regularly by email by Luke. keep the good work up Luke....
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By: Guy Hodge
Oct 15, 2013
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Dear Mr Sattar, Great 5 Star review! Thank you for the feedback and for taking the time to upload the review. Kind regards, Guy Hodge Managing Director Lords Estate agents [email protected] www.lordsonline.co.uk ...

“I dealt with a number of different individuals at the ......”

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Oct 14,2013
Minithumbup
By: 'Jones'
Oct 14,2013
4 people found
this helpful
I dealt with a number of different individuals at the Ham office. Both Marilyn and John were helpful in overcoming some 'issues' in the relationship with the buyer of our house. Ultimately this helped in terms of moving the sale on....
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By: Guy Hodge
Oct 14, 2013
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Dear Jones, Thank you for the review and for instructing Lords to sell your home. I am delighted that Marilyn and John were able to help you. Kind regards, Guy Hodge Managing Director Lords Estate Agent [email protected] www.lordsonline.co.uk ...

“I was very happy with initial contact with Lords and ......”

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Oct 14,2013
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By: 'J'
Oct 14,2013
5 people found
this helpful
I was very happy with initial contact with Lords and the speed at which the property was launched to the market place. Staff were always friendly, helpful and down to earth, and kept me very well informed by both text and email, so I always ...
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By: Guy Hodge
Oct 14, 2013
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Dear J Best, Thank you for such a positive 5 Star review on the allagents.co.uk website. I am glad that you highlighted our text and email alerts because I know that in Kingston, we are the only agent that confirms viewings by text and email and sends feedback by email as soon as we have it from the buyer. Thank you also for nominating Stuart, who is one of our top staff members. Kind regards, Guy Hodge Managing Director Lords Estate Agent [email protected] www.lordsonline.co.uk ...

“The office at Tolworth were very helpful and responsive, the ......”

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Oct 14,2013
Minithumbup
By: 'Louay'
Oct 14,2013
6 people found
this helpful
The office at Tolworth were very helpful and responsive, the service was provided throughout the sale or my purchase process was A1' specifically Luke as he was always responsive. He is on the case fore my next purchase....
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By: Guy Hodge
Oct 14, 2013
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Dear Mr Fundukly, Great review! Brief and to the point! Thank you! I hope we can find you another one. Kind regards, Guy Hodge Managing Director Lords Estate Agent [email protected] www.lordsonline.co.uk ...

“when my tenants from hell moved out of my property ......”

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Oct 11,2013
Minithumbup
By: 'Client'
Oct 11,2013
10 people found
this helpful
when my tenants from hell moved out of my property I flew back to the UK to appoint an agent to sell my house, I had 5 estate agents value my property, Jamie from Lords was the most informative, gave the best advice and was bang ...
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By: Guy Hodge
Oct 11, 2013
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Dear Client in America (CIA for short?) Thank you so much for such positive feedback and for such a glowing 5 star review. There are so many facets to the job we do that it is not always easy to get every one of them absolutely right on every sale. As the Managing Director, hearing that my team have done a good job is great news, but hearing that we have done everything well and to the complete satisfaction of the customer is better than I could realistically expect, even if it is what we str ...

“I recently purchaased a property through Luke at Lord's in ......”

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Oct 10,2013
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By: 'Experinced'
Oct 10,2013
7 people found
this helpful
I recently purchaased a property through Luke at Lord's in Tolworth, and I would just like to say what a brilliant service he provided along with his manager Jamie and I would happily sell through Lord's Tolworth again....
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By: Guy Hodge
Oct 10, 2013
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Dear Experienced buyer, Thank you very much indeed for pointing out that you had a “brilliant service” from Luke and the team at Lords Tolworth. It is great to see such positive reviews for this branch. I hope you are really happy in your new home and that we get the chance to assist you again. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“I recently found a property through Lords Tolworth and I ......”

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Oct 09,2013
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By: 'FTB'
Oct 09,2013
11 people found
this helpful
I recently found a property through Lords Tolworth and I can safely say they made the whole transaction as stress free as possible. Luke and Jamie keep me constantly in the loop, were very approachable and I would have no hesitation in selling/buying through ...
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By: Guy Hodge
Oct 10, 2013
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Dear FTB, Thank you for taking the time to upload a review on the allagents.co.uk website. The Tolworth team have been getting some fantastic reviews recently and as our youngest branch, it really is good news to see so much praise. We wish you every happiness in your new home and look forward to helping you move to your second home! Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“This was a particularly difficult purchase for many legal reasons ......”

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Oct 09,2013
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By: 'Mulberry'
Oct 09,2013
6 people found
this helpful
This was a particularly difficult purchase for many legal reasons out of our control. Lords and in particular Vinesh played a vital part in negotiating directly with the sellers, rather than going through the snail-paced (and therefore very expensive) lawyers. This in the end helped ...
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By: Guy Hodge
Oct 10, 2013
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Dear Mulberry, Thank you very much indeed for posting our 100th positive review on the allagents.co.uk website: a real milestone for us and a feather in Vinesh’s cap! I am really proud of the fact that he proactively chased the transaction for you and helped save you money as a result. We do act as a conduit between all the parties involved in a transaction and can move a lot more quickly using phone, text and email to pass information up and down the chain. I hope we can help yo ...

“We first contacted Lords in October 2012 and once we decided ......”

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Oct 09,2013
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By: 'SUNRAY'
Oct 09,2013
11 people found
this helpful
We first contacted Lords in October 2012 and once we decided we wanted to market the property Lords were very quick at getting the ball rolling with viewings arranged incredibly quickly. We were sent updates regularly and our queries were answered fast. We sold our property ...
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By: Guy Hodge
Oct 10, 2013
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Dear Sunray, I can genuinely say that your review was exactly like a ray of sunshine! It brightened our day! Thank you so much for your kind words and for listing your home with Lords. I am delighted that we were able to repay your confidence. Thanks again. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Very good services from 0-100 when we started to search, ......”

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Oct 08,2013
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By: 'moon'
Oct 08,2013
9 people found
this helpful
Very good services from 0-100 when we started to search, view and a lot alot of advice and help on knowledge from Vinesh and Jamie since we are 1st time buyers. Quick responses from the team when comes up any issues that needed to solves. ...
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By: Guy Hodge
Oct 09, 2013
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Dear Lynsey, Thank you very much indeed for the review on the allagegents website. I am really pleased that you found our service knowledgeable and helpful and wish you every happiness in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“I recently brought a property through the Lords Tolworth Branch. ......”

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Oct 08,2013
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By: 'Raj'
Oct 08,2013
5 people found
this helpful
I recently brought a property through the Lords Tolworth Branch. This was my first purchase on the property ladder so I was feeling understandably nervous, but they made the whole process stress free. Vinesh Mistry managed my purchase and was very helpful from start to ...
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By: Guy Hodge
Oct 08, 2013
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Dear Mr Vakeesan, Thank you very much indeed for the “pat on the back” for Vinesh (and Luke Bradnick) at the Lords Tolworth Office. I am really pleased that we made your first experience of buying a home a pleasant and stress free one! We hope that you are happy in your new home and would be delighted to help you again in the future. Thanks again, Guy Hodge Managing Director, Lords Estate Agents [email protected] ...

“Lords Estate agents made our move as good as it ......”

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Oct 05,2013
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By: 'Steve'
Oct 05,2013
6 people found
this helpful
Lords Estate agents made our move as good as it could have been. There were one or two hiccups along the way in regard to the chain and certain solicitors but I felt that they were always pushing things forward in our interest. They were ...
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By: Guy Hodge
Oct 07, 2013
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Dear Mr Tait, Thank you very much indeed for the 5 star review on the allagents.co.uk website. Getting a 5 star review is always a great way to start the week! Thanks for highlighting Antony in particular and he has asked me to wish you every happiness in your new home. I hope we get the chance to help you sell in a few year’s time. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“I put my proprty on with Lords and was absoloutely ......”

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Oct 03,2013
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By: 'Nikki'
Oct 03,2013
9 people found
this helpful
I put my proprty on with Lords and was absoloutely thrilled with the amount of viewings we had. The staff were very pro active and extremely helpful and professional. I always felt if I had a problem, then Jamie the manager would be on hand ...
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By: Guy Hodge
Oct 07, 2013
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Dear Mrs Gillbanks, Thank you for selling your flat through Lords Estate Agents and for taking the time to write a fantastic 5 STAR review on the allagents website. Jamie gets a lot of really positive from his customers and I am delighted that he exceeded your expectations in terms of what you expected from an estate agent. Thank you also for recommending us to your friends and family. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Caitriona was excellent in liaising with all parties involved in ......”

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Oct 03,2013
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By: 'Chris'
Oct 03,2013
5 people found
this helpful
Caitriona was excellent in liaising with all parties involved in the purchase (her client and both sets of solicitors) and continually kept me up to date with the progress of the purchase. She would always respond to any queries or concerns that I had, and ...
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By: Guy Hodge
Oct 07, 2013
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Dear Chris, The difference that a personal review makes to my staff is enormous, and is hugely motivating. Thank you very much indeed for buying your property through Lords, and for taking the time to upload your review. It is much appreciated. Kind regards, Guy Hodge Managing Director Lords Estate Agents [email protected] ...

“Jamie handled all the problems that our buyers solicitors came ......”

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Sep 27,2013
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By: 'Nikkijane'
Sep 27,2013
8 people found
this helpful
Jamie handled all the problems that our buyers solicitors came up with above and beyond the call of duty. The sale dragged on and resulted in numerous calls needing to be made every single day by Jamie to myself, our buyer and both sets of ...
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By: Guy Hodge
Sep 30, 2013
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Dear Nikkijane, I always get worried when a customer uses the word “problems” in the first line of a review! It is great news that we were able to resolve all the issue and it is fantastic that you have taken the time to review our service and recommend Lords, but I do wish that some solicitors would be a bit more proactive on their client’s behalf. It could shave weeks off the time it takes for sales to go through and prevent an awful lot of stress! Thank you again t ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTS”)
GRIEVANCE PROCEDURE.           

1.   Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.

          2.   If you believe
you have a complaint, please write in the first instance to The Managing
Director at:

The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW            

3.   A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.  

 

           4.   If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.            

5.   In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance. 

          If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email [email protected]
Last updated at 4:29 PM 08/06/2012 by Guy Hodge

Awards won by Lords Estate Agents (Kingston upon Thames & Surrey)

Regional Awards won by Lords Estate Agents (Kingston upon Thames & Surrey)

Individual Branch Awards

Surbiton, KT6

Surbiton, KT6



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