100% sales valuation accuracy
79% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Buying a new home should be a happy and exciting time! At Lords, we understand that your home is likely to be your most valuable asset both financially and emotionally and aim to make every aspect of your move as straightforward and enjoyable as possible. From your first contact with ...
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Buying a new home should be a happy and exciting time!
At Lords, we understand that your home is likely to be your most valuable asset both financially and emotionally and aim to make every aspect of your move as straightforward and enjoyable as possible.
From your first contact with Lords to the day you move home, you will experience a professional, confident service provided by motivated, enthusiastic people.
Our focus is on marketing high quality houses and apartments in a relatively small but exceptionally attractive residential area around Kingston upon Thames. Lords have several local branches covering Kingston, New Malden, Surbiton, Thames Ditton, Ham, Petersham, Tolworth, Ewell and Kingston Vale.
The area has a fabulous selection of homes and a rich history: It benefits from glorious Royal Parks and Palaces, sits on a beautiful stretch of the River Thames, and offers extensive shopping facilities, great transport links and some of the country’s best schools!
Lords are regarded as one of the most prominent independent Estate Agents in the Kinston area and we complement state of the art sales technology with the traditional values of honesty, integrity and reliability.
Lords Estate Agents are members of the National Association of Estate Agents (NAEA) and regulated by The Property Ombudsman (TPO) Code of Practice.
Our strengths as an agent are our comprehensive knowledge of our local area, years of property experience and our ability to promote our clients’ homes with the highest quality marketing to a global audience.
At Lords, we understand that your home is likely to be your most valuable asset both financially and emotionally and aim to make every aspect of your move as straightforward and enjoyable as possible.
From your first contact with Lords to the day you move home, you will experience a professional, confident service provided by motivated, enthusiastic people.
Our focus is on marketing high quality houses and apartments in a relatively small but exceptionally attractive residential area around Kingston upon Thames. Lords have several local branches covering Kingston, New Malden, Surbiton, Thames Ditton, Ham, Petersham, Tolworth, Ewell and Kingston Vale.
The area has a fabulous selection of homes and a rich history: It benefits from glorious Royal Parks and Palaces, sits on a beautiful stretch of the River Thames, and offers extensive shopping facilities, great transport links and some of the country’s best schools!
Lords are regarded as one of the most prominent independent Estate Agents in the Kinston area and we complement state of the art sales technology with the traditional values of honesty, integrity and reliability.
Lords Estate Agents are members of the National Association of Estate Agents (NAEA) and regulated by The Property Ombudsman (TPO) Code of Practice.
Our strengths as an agent are our comprehensive knowledge of our local area, years of property experience and our ability to promote our clients’ homes with the highest quality marketing to a global audience.
Latest Reviews
View all Reviews 213
26th Jan 2015
reviewed by 'ESH'
21st Jan 2015
reviewed by 'Chris'
19th Jan 2015
reviewed by 'Richard'
17th Jan 2015
reviewed by 'Mrs'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 79% | £165,000 | £560,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 0 | 116 | 1 | 84 | 0 | 9 | 1 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Lords Estate Agents (Kingston upon Thames & Surrey) Branches (view all 6)
Dec 27,2013
Dec 27,2013
7
people found
this helpful
this helpful
It's not true what they say about estate agents! Lords in Kingston have been both professional and proficient during this property purchase and I wish to recommend Stuart Baker. He was able to negotiate with solicitors and saved me further delay and money! Thanks to ...
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Jan 15, 2014
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(1)
Dear SB,
It’s sad to say that in many cases it probably is true as many of the reviews on the allagents website will testify, but as a company, Lords have a very different philosophy and attitude to our customers.
I am delighted that you were pleased with our service and thank you enormously for your kind words.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Dec 27,2013
Dec 27,2013
7
people found
this helpful
this helpful
Excellent throughout the whole process. If we had a concern a quick visit and chat put our minds at rest. If a query could not be answered then they would e mail us with an answer usualy within 24 hours...
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Jan 15, 2014
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(1)
Dear Just after Christmas,
Thank you for the really positive feedback of our Ham Office.
Much appreciated!
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Dec 20,2013
Dec 20,2013
9
people found
this helpful
this helpful
This is my 1st purchase and therefore it is a new experience for me. However the entire process went smoothly. The estate agent (Luke) was very pleasant and helpful from the day I rang the agency to enquire through to exchange. I received contact throughout ...
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Jan 15, 2014
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(1)
Dear Attifa Pirmohamad,
Thank you very much indeed for your kind words about our office in Tolworth and Luke in particular.
It really is lovely to hear that our competitors don’t compare!
I hope you are happy in your new home and thank you for the recommendation.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Dec 20,2013
Dec 20,2013
13
people found
this helpful
this helpful
All staff very friendly and helpful going out of their way to assist with the smooth completion of my purchase.
I would recommend Lords to anyone looking to purchase a property. I would definitely use their service again....
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Dec 19,2013
Dec 19,2013
6
people found
this helpful
this helpful
From the outset I was impressed with all aspects of Lords' performance, but in particular; their pricing policy, their efficiency their advice and guidance to me as their client/customer and the way in which the property was marketed. Their intimate knowledge of the local ...
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Dec 19, 2013
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(1)
Dear Mr Nelson,
Thank you very much indeed for such a fabulous review and for singling out the very specific service you received from Rupert and Antony.
I suppose that ultimately we did what we said we would, but it really is very special to get a response like this.
Thank you again.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Dec 19,2013
Dec 19,2013
13
people found
this helpful
this helpful
The whole lords team have been professional throughtout my sale, keeping me up to date and dealing with any problems that occured. I would have no concerns with using them in the future and would highly recommend them....
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Dec 19, 2013
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(1)
Dear Daryl,
Thank you for the 5 Star review and for the recommendation.
Really kind of you.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Dec 19,2013
Dec 19,2013
7
people found
this helpful
this helpful
Excellent, professional service from the initial estimate through to exchange. Got 40 or so customers though the door over two weekends and several asking or close to asking offers. Very good communication with quick email updates on viewings booked and feedback. Helped ensure the sale proceeded ...
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Dec 19, 2013
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(1)
Dear Jo,
I am delighted that we exceeded your expectations, (although saddened that your initial expectations were at such a low level!)
Not all estate agents are the same and you can see from the comments on the allagents website that our objective is to perhaps bring the standards within the industry to a higher level.
Thank you and have a great Christmas.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Dec 15,2013
Dec 15,2013
7
people found
this helpful
this helpful
My husband and I bought our new home through Lords. Throughout the purchase we dealt with John. John was a pleasure to work with. He had detailed information about the property at all times and was able to answer all of our questions promptly. He ...
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Dec 19, 2013
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(1)
Dear Ms Hood,
Thank you very much indeed for posting such a lovely review and for endorsing the service you received from John and the team at the Ham Office.
I hope you are really happy in your new home.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Dec 12,2013
Dec 12,2013
8
people found
this helpful
this helpful
The team were open to see what the property could achieve and didn't just go with a book price which others in the area tend to do. Able to get people round to view at short notice and always available on the phone for queries ...
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Dec 19, 2013
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(1)
Dear Matt,
Thank you for the 5 star review!
I am really glad that the Surbiton office delivered a service that exceeded your expectations and hope we can assist you again in the future.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Dec 09,2013
Dec 09,2013
5
people found
this helpful
this helpful
It was a great pleasure having to deal with Lords. From day one to the date of completion they were extremely professional yet friendly. I would have no esitation in recommending them to anyone.
John, Marilyn thank you!!!...
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Dec 19, 2013
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(1)
Dear Mr Miglionico,
A lovely thank you!
I am really please that my team at Ham provided you with a service that you will recommend.
Thank you for the review and for using Lords in your property transaction.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Dec 06,2013
Dec 06,2013
7
people found
this helpful
this helpful
The service we received from Lords Estate Agent (Kingston) over the last six months was superb. Our initial point of contact was Rupert, and then Stuart Baker took over. Despite the frenetic house market and the approach of Christmas Stuart was always efficient, personable, unfailingly ...
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Dec 19, 2013
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Dear “Mr Bakerâ€,
I think you may have inadvertently placed the negotiators name where your name should be - but we know who you are and thank you for your taking the time to write such a positive review of the Kingston team, and Stuart and Rupert in particular.
Believe me – a sense of humour is essential in this industry!
Thanks again and have a great Christmas.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.u ...
Dec 05,2013
Dec 05,2013
7
people found
this helpful
this helpful
We not only sold through Lords but also purchased through them also.
The service we've recieved throughout has been exemplary. It wasn't the smoothest of rides (no fault attached to Lords) but their proffesionalism an honesty (yes, really!) has been of the highest order, to ...
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Dec 19, 2013
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(1)
Dear Mr Earp,
Thank you very much indeed for the review.
From our point of view it’s great to “do a doubleâ€.
It is a real credit to my staff to have them (and Stuart in particular) praised in the way you have in your review and just goes to show that not all estate agents are the same.
I hope we have the opportunity to work for you again.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 30,2013
Nov 30,2013
12
people found
this helpful
this helpful
Reliable, friendly, quick to respond to and deal with issues, Stuart Baker has provided me with an excellent service. He helped me to negotiate the minefield of house purchasing and I trusted and valued his judgement. He is a credit to his company and has ...
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Nov 30, 2013
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(1)
Dear Mr Wallace,
Thank you so much for focussing your review on the very personal service you received from Stuart Baker at the Kingston Office.
It really is a pleasure to both myself and the staff involved to get reviews of this type.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 30,2013
Nov 30,2013
11
people found
this helpful
this helpful
A 100% seamless and stress free service which I would throughly recommend. From start to finish of my sale I felt confident that the transaction was in capable hands and was unlike any other sale/purchase I had previously experienced, (i.e there was no talking ...
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Nov 30, 2013
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(1)
Dear J Patterson,
Thank you for such a great review and for the positive endorsement of the service at our Kinston office. Thank you also for selling your home through Lords.
100% brilliant!
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 27,2013
Nov 27,2013
11
people found
this helpful
this helpful
Lords at Wood Street is a very well managed agency. Management and Staff are fully committed, offering a professional and friendly service. Nothing appeared to be too much trouble. When the first "sale" fell through they were back on the job immediately, making a further ...
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Nov 27, 2013
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(1)
Dear Mr Gibbs,
Thank you for such a great review!
If I recall from my very limited involvement, you were dealing with the sale on behalf of your son who was abroad, had issues relating to the freehold and had a rather strange lessee to contend with as well, so hats off to you for perseverance!
Thank you for having the confidence to instruct Lords in the first place and for sticking with us.
I know that the team at Kingston felt that you were an absolute pleasure to deal with.
Kind ...
Nov 26,2013
Nov 26,2013
11
people found
this helpful
this helpful
Everyone I spoke to at Kingston Lords was personable, straight-talking and well informed. They kept us up-to-date with the progress of our sale and were extremely proactive and helpful....
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Nov 26, 2013
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(1)
Dear Kate C,
Thank you for uploading a five star review on the AllAgents website and for your kind comments.
Delighted that we could help!
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 26,2013
Nov 26,2013
10
people found
this helpful
this helpful
Antony was very helpful throughout the process. He always responded to our questions and concerns promptly and clearly and facilitated contacts between the parties....
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Nov 27, 2013
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(1)
Dear Ben,
Thank you very much indeed for the review and for mentioning Antony in particular.
Glad we could help.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 25,2013
Nov 25,2013
12
people found
this helpful
this helpful
I recently sold my flat through Lords Tolworth and found Luke very helpful. Luke is really approachable and friendly, providing me with a prompt responses to all my questions and queries. I would highly recommend using Luke Bradnick as your sales agent as I will ...
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Nov 26, 2013
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(1)
Dear First Time Seller,
Thanks for such a positive review and for focussing on the service you received from Luke in particular.
We would be delighted to assist you again in the future when you move.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 25,2013
Nov 25,2013
16
people found
this helpful
this helpful
We Have just sold our house with the help of Lords, we got more for the property than we were expecting thanks to the work of Jamie and Luke. They both worked hard on the sale and kept me well informed of the progress of ...
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Nov 26, 2013
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(1)
Dear Mr Rice,
Thank you for both the review and the recommendation.
I am delighted that we were able to help and also that we exceeded your expectations on the price.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 22,2013
Nov 22,2013
11
people found
this helpful
this helpful
Very happy overall with the service received from Lords. We were particularly happy with the quality of the sales particulars which are way ahead of the competition. Also happy with the fee structure and the final sales price achieved....
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Nov 26, 2013
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(1)
Dear Happy Seller,
Thank you for the feedback on the sales particulars; we have plans to make these EVEN BETTER next year – watch this space….
Thank you also for the great review and for focussing on Stuart and Rupert in particular.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 21,2013
Nov 21,2013
9
people found
this helpful
this helpful
Quick turnaround of telephone calls and emails, smooth process of running the bidding process, text message confirmation of viewings, regular communication during the process to check progress of legals etc....
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Nov 21,2013
Nov 21,2013
10
people found
this helpful
this helpful
The team at Lords were very helpful in the approach to helping us find a property and timely in their support and moving the process through once the sale had been agreed. Thanks...
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Nov 21, 2013
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(1)
Dear Mr Hawkins,
Thank you for the review.
Glad we could help.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 19,2013
Nov 19,2013
10
people found
this helpful
this helpful
We found Antony to be extremely approachable while maintaining a professional and efficient demeanour.
He responded to emails and phone calls in a timely manner and we always felt that he was doing his best on our behalf, especially as we were the buyers.
In ...
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Nov 26, 2013
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Dear Ms Atkinson,
A really lovely review: thank you.
Antony is one of our top performers but the feedback we get from our customers is incredibly motivating.
We wish you every happiness in your new home.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 18,2013
Nov 18,2013
14
people found
this helpful
this helpful
Jamie did an excellent job selling our home, he was positive he could get a sale quickly and was good to his word achieving near asking price within the first 4 hours of being on sale. completion took a while due to unforeseen circumstances but he ...
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Nov 21, 2013
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(1)
Dear Mr Frazer,
If Jamie says he is going to do something you can generally be sure it will be done!
Thank you so much for the review and for having the faith and confidence to entrust us with your home sale.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 15,2013
Nov 15,2013
8
people found
this helpful
this helpful
Antony was very helpful throughout the process. He always responded to our questions and concerns promptly and clearlt and facilitated contacts between the parties....
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Nov 21, 2013
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(1)
Dear Gill,
Thank you for the review on Allagents for Antony.
He is a great negotiator and it is wonderful to see him get a metaphorical pat on the back.
Thank you.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 15,2013
Nov 15,2013
10
people found
this helpful
this helpful
Vinesh was a fantastic person to deal with, throughout a long and protracted purchase process. He was calm, kept the chain of five buyers/sellers intact, and kept us informed every step of the way. He enabled us to get the house we'd fallen in ...
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Nov 21, 2013
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Dear Cath & Brendan,
Thank you for taking the time and trouble to write such a lovely personal review for Vinesh!
I can tell you that he was absolutely thrilled by your kind words: it made his day.
I am delighted that you got the home you fell in love with and hope you are extremely happy there with your new family.
Please let us know when the baby arrives.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 05,2013
Nov 05,2013
12
people found
this helpful
this helpful
We sold my late Mother's house through Jamie & his team. Great communication throughout & made what could have been a difficult time totally pain free.Lords also has an "in house" solicitors for conveyancing at a fixed fee who we used & were excellent.Lords weren't our ...
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Nov 10, 2013
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(1)
Dear Mr Ashborn,
Thank you very much indeed for such a great review.
Selling a property is not always, as you point out, an experience that is sought; it is sometimes one that is thrust upon us for a variety of reasons.
We believe that an agent can at least make the process straightforward and efficient by being honest and reliable and by keeping the customer informed.
I am really pleased that my team were able to help you, at what must have been a very difficult time.
Thank you for givin ...
Nov 05,2013
Nov 05,2013
13
people found
this helpful
this helpful
We purchased our house through Lords at Tolworth and were very impressed. It was a pleasure to deal with both Jamie and Luke throughout the process. One of the main things was the standard and level of communications; they were consistent and kept us very ...
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Nov 09, 2013
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Dear Mr & Mrs Marshall,
Everyone says that they “will never move againâ€.
Moving home is a bit like childbirth - the pleasure and enjoyment of your “new baby†will soon help you forget the pain and discomfort you endured to get there!
I wish you every happiness in your new home, and if you do decide to move again would be delighted to offer our services.
Thanks for the great review.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected] ...
Nov 04,2013
Nov 04,2013
8
people found
this helpful
this helpful
Our property was in the market for a long time with few different agents over different periods and I almost lost my hope to be able to sell! Danny knew our property and encouraged me to try one last time despite the fact that we ...
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Nov 09, 2013
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(1)
Dear Samira,
Great praise for Danny and my team at Kingston! Thank you.
If all the reviews we get ended “Very Very happy indeed :))))))â€, I would be Very very very happy indeed
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
“The consummate professionals, skilled, informed, knowledgeable and tenacious. They advised ......”
Oct 31,2013
Oct 31,2013
9
people found
this helpful
this helpful
The consummate professionals, skilled, informed, knowledgeable and tenacious. They advised me thoroughly, handled everything, showed due diligence and patience and guided me through the tricky waters of selling in the current market. Faultless in their exemplary attitude and highly recommended across the entire team - ...
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Oct 31, 2013
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Dear Ian,
I have to say that this is probably the most eloquent review that we have had so far.
Every now and again a single review sums up the effort and experience that we put into every sale we handle and I have to say that as far as your review goes, we couldn’t have put it better ourselves.
Thank you so much for taking the time to write the review and for your kind words.
It really is appreciated.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected] ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTSâ€)
GRIEVANCE PROCEDURE.
1. Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.
2. If you believe
you have a complaint, please write in the first instance to The Managing
Director at:
The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW
3. A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.
4. If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.
5. In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance.
If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email [email protected]
Last updated at 4:29 PM 08/06/2012 by Guy Hodge
GRIEVANCE PROCEDURE.
1. Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.
2. If you believe
you have a complaint, please write in the first instance to The Managing
Director at:
The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW
3. A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.
4. If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.
5. In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance.
If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email [email protected]
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Best Estate Agent in Surbiton 
Best Estate Agent in Surbiton 
