91% lettings valuation accuracy
93% lettings fee satisfaction
Elizabeth Johnston, Craig Johnston and Renee Anderson welcomed guests to a champagne and canap© reception to celebrate their growing company. Elizabeth, Craig and Renee said this week they are building their business on an ethical stance by operating at the Highest Professionalism with some of the lowest commissions available. Their ...
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Elizabeth Johnston, Craig Johnston and Renee Anderson welcomed guests to a champagne and canap© reception to celebrate their growing company. Elizabeth, Craig and Renee said this week they are building their business on an ethical stance by operating at the Highest Professionalism with some of the lowest commissions available. Their professional standards are reinforced by their membership of the Scottish Association of Landlords.
In support of their high professional standards they have unique State of the Art specialised rental software which matches properties to a database of potential tenants and tracks all aspects of the rental contract for thousands of properties; they have a Landlord’s Charter clearly detailing how they meet and exceed the service offerings of other agents; and they have now added with their new premises some excellent meeting rooms so that Landlords and Tenants can discuss their needs in comfort and privacy in both their branches in West Dunbartonshire and Helensburgh.
In support of their high professional standards they have unique State of the Art specialised rental software which matches properties to a database of potential tenants and tracks all aspects of the rental contract for thousands of properties; they have a Landlord’s Charter clearly detailing how they meet and exceed the service offerings of other agents; and they have now added with their new premises some excellent meeting rooms so that Landlords and Tenants can discuss their needs in comfort and privacy in both their branches in West Dunbartonshire and Helensburgh.
Latest Reviews
View all Reviews 64
17th Jul 2024
reviewed by 'Iain Clarkson'
23rd May 2024
reviewed by 'robert baxter'
30th Apr 2024
reviewed by 'LKP'
23rd Apr 2024
reviewed by 'Lucy Kachur'
18th Apr 2024
reviewed by 'RyMacleod'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 91% | 93% | £350 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 2 | 23 | 4 | 0 | 0 | 0 | 0 | 0 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 22,2015
Oct 22,2015
2
people found
this helpful
this helpful
We were showed a top floor flat that was crawing with ants, the agent that showed us around only bad mouthed every other letting agent in the area. There is also a middle aged woman in the helensburgh office that was very rude and did ...
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Nov 10, 2015
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(1)
Thank you for your response and review. Chris does not take part in playground behaviour and bad mouth" other companies, its just not in his nature or our company's. I can confirm that we have no top floor flats "crawing?" with Ants, if this was the case then this would be an issue for the landlord, however, we would expect the Ants to ensure that their rental was paid on time and in full! Your comment regarding the middle aged woman seems personal, however is in fact slightly premature , ...
Dec 31,2014
Dec 31,2014
1
people found
this helpful
this helpful
I have been looking for a property to rent and tried most of the other agents in the area, with not much success, the seem to have a take it or leave it attitude, however the staff at Lomond Letting could not be more helpful ...
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Comment on agent fees
Excellent
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Sep 11,2014
Sep 11,2014
2
people found
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viewed a property for my son & Chris the estate agent spent the majority of the time blowing his own trumpet & criticising the other local estate agents, showing me a folder full of negative reviews of them. he informed my son he would be required to ...
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Dec 19, 2014
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We can clarify that there is no criminal check required, there are two options for referencing, either through a third party where a cost is involved to them or alternatively you carry out your own referencing and supply our company with it. It is the norm for some form of checks to be done to ensure that a tenant is suitable and the affordability is there. All potential tenants are required to supply these details. With regards to the phone calls, we can confirm that all tenants to enquire b ...
Jan 26,2013
Jan 26,2013
0
people found
this helpful
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WeI have dealt with Lomond Letting since 2009. They have managed our portfolio with absolute integrity. All problems are dealt with professionally, efficiently and quickly. Tenant screening is on the whole effective and rental payments are transferred into our account without delays. Having dealt with other ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
All complaints must be in writing.
Step 1: Please contact Lomond Letting Ltd (by letter or email), headed F.A.O. Mrs R Anderson, with the details of your complaint, setting out the reasons for your complaint, jointly with dates, names of any staff members you dealt with and enclosing/attaching any supporting evidence.
Step 2: We are required to acknowledge your complaint in writing (letter or email) within 3 working days of receiving it.
Step 3: We will review your complaint and provide you with a formal written outcome of our investigation within 10 working days of receiving the complaint.
Step 4: If you are not satisfied with the outcome set by Lomond Letting Ltd in writing, you may write/email our company at the details listed below and ask for a review of the outcome to the “Board of Directors”, and we will carry out a further separate assessment of your complaint, resulting in a Final Response which will be sent to you within 15 working days upon receipt of your request for a review on the matter.
Step 5: If you are still not satisfied with our Final Response, then you may refer the complaint to Scottish Association of Landlords whose details are below. You must refer your complaint to the Scottish Association of Landlords:
Scottish Association of Landlords
Hopetoun Gate
8b McDonald Road
Edinburgh
EH7 4LZ
Tel: 0131 564 0100
Last updated at 12:52 PM 06/09/2017 by Craig Johnston
Step 1: Please contact Lomond Letting Ltd (by letter or email), headed F.A.O. Mrs R Anderson, with the details of your complaint, setting out the reasons for your complaint, jointly with dates, names of any staff members you dealt with and enclosing/attaching any supporting evidence.
Step 2: We are required to acknowledge your complaint in writing (letter or email) within 3 working days of receiving it.
Step 3: We will review your complaint and provide you with a formal written outcome of our investigation within 10 working days of receiving the complaint.
Step 4: If you are not satisfied with the outcome set by Lomond Letting Ltd in writing, you may write/email our company at the details listed below and ask for a review of the outcome to the “Board of Directors”, and we will carry out a further separate assessment of your complaint, resulting in a Final Response which will be sent to you within 15 working days upon receipt of your request for a review on the matter.
Step 5: If you are still not satisfied with our Final Response, then you may refer the complaint to Scottish Association of Landlords whose details are below. You must refer your complaint to the Scottish Association of Landlords:
Scottish Association of Landlords
Hopetoun Gate
8b McDonald Road
Edinburgh
EH7 4LZ
Tel: 0131 564 0100
Best Letting Agent in Helensburgh 
