91% lettings valuation accuracy
93% lettings fee satisfaction
Elizabeth Johnston, Craig Johnston and Renee Anderson welcomed guests to a champagne and canap© reception to celebrate their growing company. Elizabeth, Craig and Renee said this week they are building their business on an ethical stance by operating at the Highest Professionalism with some of the lowest commissions available. Their ...
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Elizabeth Johnston, Craig Johnston and Renee Anderson welcomed guests to a champagne and canap© reception to celebrate their growing company. Elizabeth, Craig and Renee said this week they are building their business on an ethical stance by operating at the Highest Professionalism with some of the lowest commissions available. Their professional standards are reinforced by their membership of the Scottish Association of Landlords.
In support of their high professional standards they have unique State of the Art specialised rental software which matches properties to a database of potential tenants and tracks all aspects of the rental contract for thousands of properties; they have a Landlord’s Charter clearly detailing how they meet and exceed the service offerings of other agents; and they have now added with their new premises some excellent meeting rooms so that Landlords and Tenants can discuss their needs in comfort and privacy in both their branches in West Dunbartonshire and Helensburgh.
In support of their high professional standards they have unique State of the Art specialised rental software which matches properties to a database of potential tenants and tracks all aspects of the rental contract for thousands of properties; they have a Landlord’s Charter clearly detailing how they meet and exceed the service offerings of other agents; and they have now added with their new premises some excellent meeting rooms so that Landlords and Tenants can discuss their needs in comfort and privacy in both their branches in West Dunbartonshire and Helensburgh.
Latest Reviews
View all Reviews 64
17th Jul 2024
reviewed by 'Iain Clarkson'
23rd May 2024
reviewed by 'robert baxter'
30th Apr 2024
reviewed by 'LKP'
23rd Apr 2024
reviewed by 'Lucy Kachur'
18th Apr 2024
reviewed by 'RyMacleod'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 91% | 93% | £350 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 2 | 23 | 4 | 0 | 0 | 0 | 0 | 0 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 17,2024
Jul 17,2024
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Lomond were up there with the most professional companies and have dealt with, in any walk of life. From the start, no over pushy sales pitch. Tailored their service to suit my needs. Totally delighted and would recommend to anyone.
Iain...
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Jul 23, 2024
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Thank you for your review Iain. It was a pleasure working with you. ...
May 23,2024
May 23,2024
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Very easy to deal with very plesant and well mannered could not have been more helpfull...
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Apr 30,2024
Apr 30,2024
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I can’t describe how amazing this company is. Craig and his team went above and beyond for me and the landlord and i will be eternally grateful....
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Apr 23,2024
Apr 23,2024
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Very chatty and awnsered all of my questions. Very insightful and well spoken...
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Apr 29, 2024
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* Thank ...
Apr 18,2024
Apr 18,2024
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In my experience, Lomond Letting are always friendly and easy to communicate and have made renting my flat completely stress-free....
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Apr 18, 2024
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Thank you for your review Mr Macleod. It's been a pleasure working with you. ...
Apr 16,2024
Apr 16,2024
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Fab agency. So helpful and nothing too much trouble for you...
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Mar 25,2024
Mar 25,2024
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Great viewing, very helpful and proffesional
Very informative and very knowlegeable around property and process...
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Mar 21,2024
Mar 21,2024
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Chris is excellent in his role in showing us the apartment. Very friendly and knows the area well!...
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Mar 05,2024
Mar 05,2024
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Very good customer service. Chris from Lomond Lettings was polite, efficient and friendly. He talked through the process and showed me around the property....
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Mar 01,2024
Mar 01,2024
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Chris showed me around an amazing property and was extremely helpful and charismatic could not reccomend him any higher....
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Feb 27,2024
Feb 27,2024
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Agent was brilliant. Showed us around a couple of houses, was very professional, kind and polite. He also had all the answers to our questions....
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May 22,2023
May 22,2023
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I sought the help of Lomond Letting (Helensburgh) for my small chalet on Rosneath peninsula. It's in a quiet location overlooking Loch Long. I began with the belief that it would appeal to certain types of tenant. This was a proposition that needed testing.
Craig ...
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Comment on agent fees
Good.
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Apr 27,2023
Apr 27,2023
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A helpful and friendly team who provide good service and support.
Any support or repair requests are dealt with quickly and in a professional manner....
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Dec 14,2022
Dec 14,2022
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Rent always paid into my account within a couple of days after the agent has received it. Staff always very efficient, friendly and on the ball....
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Dec 06,2022
Dec 06,2022
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We engaged with a couple of agents when we were in process of letting our flat. Lomond were by far the best to deal with from the outset, their support was invaluable over the last 4 years, they looked after us very well. We wish them ...
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Dec 04,2022
Dec 04,2022
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After many years with Lomond Letting, we were totally let down when we made a decision to sell our house .
We were told to get on with it ourselves they would not get involved with any side of it at all. Which made it very ...
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Dec 08, 2022
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Thank you for your unfortunate and unwarranted review which I will elaborate on in detail based on your comments, whilst also offering our perspective on the situation.
‘we were totally let down when we made a decision to sell our house .
We were told to get on with it ourselves they would not get involved with any side of it at all.’
As you are aware, we are letting agents and not estate agents. We cannot decide who you wish to represent the sale of your property, and being letting a ...
Oct 14,2022
Oct 14,2022
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Amazing service! I viewed a property during hours that suited me. Loved the property and the excellent service during the viewing. Chris answered all my queries and the office staff were courteous and efficient. Brilliant...
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Jul 02,2022
Jul 02,2022
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Courteous, informative. Call to office was answered quickly and booking was easily made with confirmation email being received about appt. At Flat, agent was friendly, courteous & informative. Slick service....
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Sep 16,2021
Sep 16,2021
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Property Letting.
My wife and I are renting for the 1st time having sold our property and had a certain time pressure to secure a letting. Craig was so positive from our 1st contact, understood our requirements and matched us to a property that matched.
...
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Aug 09,2021
Aug 09,2021
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Very informative , answered every question well and in a clear manner, sold the flat well and was a nice chat....
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Nov 20,2020
Nov 20,2020
1
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Me and my partner went to Lomond Letting after being let down from previous properties. They have been amazing and so supportive to us even though we managed to get a property elsewhere. The kindness, respect and friendly advice given to us was amazing and ...
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Nov 05,2020
Nov 05,2020
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Great independent letting agent, very helpful at sorting/ escalating issues for us in the 2 years in our properly - thanks again....
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Aug 31,2020
Aug 31,2020
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Fantastic letting company, prompt responses, considerate and highly recommended. Met Chris at the property, i was running a tad late but waited for my arrival. On entering the viewing, he was professional, curtious, funny and gave good banter! Very knowledgeable both of the property and ...
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Aug 05,2020
Aug 05,2020
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Although we reluctantly decided to not rent the house we viewed, for reasons of logistical problems with the distance we'd face in the move itself, we found the Lomond Letting agency to be first rate. They kept us up to date in all ways and ...
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Nov 08,2019
Nov 08,2019
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Lomond Letting has been managing my rental property for over 6 years now.
During that time I have found them to be efficient, professional, helpful and at a reasonable cost.
My mind is always at rest as I know any issues, arising in the property, will ...
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Oct 28,2019
Oct 28,2019
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Have been using Lomond Letting for apr 10 years and generally pleased with them. The only niggle would be not keeping a close enough eye on a tenant who was unreliable....
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Oct 24,2019
Oct 24,2019
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Efficient and diligent, we rent out our property and are happy with the services provided. Any problems have been dealt with speedily and professionally....
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Oct 22,2019
Oct 22,2019
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I've dealt with several agents in the town, both as a landlord and as a contractor. (I'd love to name and shame:-)) Lomond Letting are the only one I'd have any faith in.
I've been with them for about four years, I'm sure my ...
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Oct 22,2019
Oct 22,2019
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Bang on to deal with ,Renee is always on the ball as are the rest of the team . Never had a problem with anyone and always get treated very well....
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Oct 22,2019
Oct 22,2019
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Been using Lomond Lettings for at least 5 years. Always found them very professional and organised. If any of my properties need attention they are very quick to act on this....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
All complaints must be in writing.
Step 1: Please contact Lomond Letting Ltd (by letter or email), headed F.A.O. Mrs R Anderson, with the details of your complaint, setting out the reasons for your complaint, jointly with dates, names of any staff members you dealt with and enclosing/attaching any supporting evidence.
Step 2: We are required to acknowledge your complaint in writing (letter or email) within 3 working days of receiving it.
Step 3: We will review your complaint and provide you with a formal written outcome of our investigation within 10 working days of receiving the complaint.
Step 4: If you are not satisfied with the outcome set by Lomond Letting Ltd in writing, you may write/email our company at the details listed below and ask for a review of the outcome to the “Board of Directors”, and we will carry out a further separate assessment of your complaint, resulting in a Final Response which will be sent to you within 15 working days upon receipt of your request for a review on the matter.
Step 5: If you are still not satisfied with our Final Response, then you may refer the complaint to Scottish Association of Landlords whose details are below. You must refer your complaint to the Scottish Association of Landlords:
Scottish Association of Landlords
Hopetoun Gate
8b McDonald Road
Edinburgh
EH7 4LZ
Tel: 0131 564 0100
Last updated at 12:52 PM 06/09/2017 by Craig Johnston
Step 1: Please contact Lomond Letting Ltd (by letter or email), headed F.A.O. Mrs R Anderson, with the details of your complaint, setting out the reasons for your complaint, jointly with dates, names of any staff members you dealt with and enclosing/attaching any supporting evidence.
Step 2: We are required to acknowledge your complaint in writing (letter or email) within 3 working days of receiving it.
Step 3: We will review your complaint and provide you with a formal written outcome of our investigation within 10 working days of receiving the complaint.
Step 4: If you are not satisfied with the outcome set by Lomond Letting Ltd in writing, you may write/email our company at the details listed below and ask for a review of the outcome to the “Board of Directors”, and we will carry out a further separate assessment of your complaint, resulting in a Final Response which will be sent to you within 15 working days upon receipt of your request for a review on the matter.
Step 5: If you are still not satisfied with our Final Response, then you may refer the complaint to Scottish Association of Landlords whose details are below. You must refer your complaint to the Scottish Association of Landlords:
Scottish Association of Landlords
Hopetoun Gate
8b McDonald Road
Edinburgh
EH7 4LZ
Tel: 0131 564 0100
Best Letting Agent in Helensburgh 
