Life Residential
4.2/5, 693 reviews
82% recommended
100% sales valuation accuracy
92% sales fee satisfaction
96% lettings valuation accuracy
85% lettings fee satisfaction
Life residential, the modern property specialists, are a lettings, sales & management company. Established in 1999 by a team of London property professionals, with years of experience in the residential property market. Our main aim is to provide the most efficient service to clients worldwide that own high quality property in major ... show more Life residential, the modern property specialists, are a lettings, sales & management company. Established in 1999 by a team of London property professionals, with years of experience in the residential property market. Our main aim is to provide the most efficient service to clients worldwide that own high quality property in major UK cities with our main focus on London.

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Latest Reviews

 View all Reviews 693
Featured Review
a
reviewed by 'Bey'
“I wanted to leave a review for Jonathan Pearson. He was really helpful and communicative throughout the whole process, and ......”
Featured Review
a
reviewed by 'Szilvia'
“Sharnae was realy nice to me and my friend meanwhile we were looking for flat.She searched all potential flats ......”
Featured Review
a
reviewed by 'James'
“Dimitar worked tremendously hard during the sale process, from providing advise to chasing different parties in the process. Fantastic job ......”
Featured Review
a
reviewed by 'Irene'
“Sharnae was brilliant, she advised me to set an early viewing to maximise my chances and she was great during ......”
Featured Review
a
reviewed by 'Joseph'
“We are very appreciative of the efficient handling of departure of previous tenant, finding and installing a new tenant with ......”
13th Nov 2024
reviewed by 'Bani'
“Lucy and Zainab are Most unprofessional property managementTwo months they are unable to fix a shower and kitchen exhaust and ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 92% £25,000 £830,000
Lettings 96% 85% £300 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
124 10 379 104 20 0 23 0 22 11
Opening Hours
  • Monday: 08:30 - 17:30
  • Tuesday: 08:30 - 17:30
  • Wednesday: 08:30 - 17:30
  • Thursday: 08:30 - 17:30
  • Friday: 08:30 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Life Residential Branches (view all 8)
Canary Wharf, E14
Greenwich, SE10
Head Office, NW10
London West, W3
Nine Elms Riverside, SW8
North & City, N5
Royal Wharf, E16
South Bank, SE1
Featured Review
a

“I wanted to leave a review for Jonathan Pears......”

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Sep 23,2021
Minithumbup
By: 'Bey'
Sep 23,2021
0 people found
this helpful
I wanted to leave a review for Jonathan Pearson. He was really helpful and communicative throughout the whole process, and I would personally recommend him....
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Featured Review
a

“Sharnae was realy nice to me and my friend meanwhile ......”

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Jun 21,2015
Minithumbup
By: 'Szilvia'
Jun 21,2015
0 people found
this helpful
Sharnae was realy nice to me and my friend meanwhile we were looking for flat. She searched all potential flats for us. She is not just very kind but also really knowledgable. We appreciate her help during our flathunting and Im so sorry I leave ...
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Featured Review
a

“Dimitar worked tremendously hard during the sale process, from providing ......”

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Apr 22,2015
Minithumbup
By: 'James'
Apr 22,2015
0 people found
this helpful
Dimitar worked tremendously hard during the sale process, from providing advise to chasing different parties in the process. Fantastic job and I would say that he worked harder than any other party on the deal. Would definitely recommend...
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Featured Review
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“Sharnae was brilliant, she advised me to set an early ......”

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Apr 16,2015
Minithumbup
By: 'Irene'
Apr 16,2015
0 people found
this helpful
Sharnae was brilliant, she advised me to set an early viewing to maximise my chances and she was great during the whole process negotiating with the landlord. Felt I could trust her completely and I value that when looking for a new home. Thank you ...
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Featured Review
a

“We are very appreciative of the efficient handling of departure ......”

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Apr 23,2015
Minithumbup
By: 'Joseph'
Apr 23,2015
0 people found
this helpful
We are very appreciative of the efficient handling of departure of previous tenant, finding and installing a new tenant with minimal void-period. This included taking over the apartment, inventory having the apartment cleaned, advertising and organising viewing of prospective new tenants and finally the installation ...
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“Extremely poor driving skills!! The person who I just came ......”

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Jun 19,2017
Minithumbdown
By: 'Anon'
Jun 19,2017
3 people found
this helpful
Extremely poor driving skills!! The person who I just came into contact with drives extremely dangerously and needs to go have some more lessons instead riding round thinking there real cool...
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“Terrible experience from start to finish - Avoid at all ......”

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Jun 10,2017
Minithumbdown
By: 'Sam'
Jun 10,2017
3 people found
this helpful
Terrible experience from start to finish - Avoid at all costs. They are very happy to chase you when they want but if you have any problems you will have difficulty getting hold of somebody willing to help you. Be very careful with inventories because ...
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Comment on agent fees
Fees are extortionate - will attempt to charge you for as much as they possibly can
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“So, what is a letting agency supposed to do? I ......”

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Mar 13,2017
Minithumbdown
By: 'Joao'
Mar 13,2017
4 people found
this helpful
So, what is a letting agency supposed to do? I would say, one of the basic responsibilities is to establish a communication channel with the tenant (they are paid for it). Well Life Residential has a problem with tenant communication, apart from paying bills they ...
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Comment on agent fees
Probably one of the most expensive in London
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“I paid over £20,000 up front for a 12 month lease on ......”

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Feb 11,2017
Minithumbdown
By: 'Jonathan'
Feb 11,2017
7 people found
this helpful
I paid over £20,000 up front for a 12 month lease on a rental property. At the end of the 12 month lease I had an additional payment to make which I was not made aware of. Their collections team contacted me multiple times a day to ensure ...
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“Very unprofessional agency. They are by far the worst agency ......”

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Feb 02,2017
Minithumbdown
By: 'Bilal'
Feb 02,2017
6 people found
this helpful
Very unprofessional agency. They are by far the worst agency I had to deal with. My flat manager couldn't care less. It took them more than 2 months to fix a problem with the heater in the middle of winter when it was freezing cold. They ...
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“One of the most painful letting agencies I have ever ......”

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Dec 14,2016
Minithumbdown
By: 'Renata'
Dec 14,2016
6 people found
this helpful
One of the most painful letting agencies I have ever dealt with. Tries every opportunity to trick you out of money, could not care less about the tenant. Just one example - I was forced to sleep in the flat I had rented for three ...
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Comment on agent fees
Rip off
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“We rented a flat in Drayton Park. After 1 month we ......”

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Nov 29,2016
Minithumbdown
By: 'Really'
Nov 29,2016
7 people found
this helpful
We rented a flat in Drayton Park. After 1 month we did not received the inventory yet. As soon as we arrived we found a mouse coming from an hole in the wall. I have asked many times to come to fix the hole and the ...
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“Life Residential are not returning our deposit! It has been ......”

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Nov 25,2016
Minithumbdown
By: 'Shikha'
Nov 25,2016
5 people found
this helpful
Life Residential are not returning our deposit! It has been a harrowing experience of following up with them for over 3 months now and they just keep giving excuses – emails after emails, phone calls, and nothing happens! The worst possible letting agents...
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“One of the most incompetent and unprofessional letting agents I ......”

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Nov 22,2016
Minithumbdown
By: 'Anonymous'
Nov 22,2016
8 people found
this helpful
One of the most incompetent and unprofessional letting agents I have had the immense displeasure of having had dealings with during most of my tenancy at Drayton Park. Routinely issues rent arrears notices for rent which is not actually late or due in order to ...
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Comment on agent fees
Will try and milk you for what they can get away with.
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“They charge exorbitant fees for everything they possibly can. A ......”

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Nov 22,2016
Minithumbdown
By: 'Matt'
Nov 22,2016
5 people found
this helpful
They charge exorbitant fees for everything they possibly can. A change of tenancy costs £300 and they don't even come in to do an inspection. To get set up it's £300 and then to leave somehow they manage to charge another £145. DO NOT RECOMMEND...
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Comment on agent fees
Far too high
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“Worst estate agents I have ever had the displeasure of ......”

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Nov 04,2016
Minithumbdown
By: 'Kam'
Nov 04,2016
6 people found
this helpful
Worst estate agents I have ever had the displeasure of dealing with in my 20 years of renting!!! It all went fine....until I signed the agreement. - Very slow response time, if at all. You can email and leave messages, only to have no response ...
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“"I am very disappointed of the service provided by the ......”

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Oct 07,2016
Minithumbdown
By: 'Erdem'
Oct 07,2016
5 people found
this helpful
"I am very disappointed of the service provided by the life residential. There is a problem in my flat and I have already escalated this problem to assigned property manager 1 month ago but still couldnot solved. They told me that they are awaiting response from ...
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Comment on agent fees
bad
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“This was the biggest nightmare of my 4 years in London. ......”

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Mar 13,2016
Minithumbdown
By: 'Lilandjc'
Mar 13,2016
6 people found
this helpful
This was the biggest nightmare of my 4 years in London. This guys not only came for viewings without giving Any notice whatsoever, they also tried to charge us more than a 1000 pound for check out costs, which was then put down to 300 as we fought ...
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Comment on agent fees
Bad
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“Stephen Hobbs / Kenneth Wu property manager *at Drayton Park branch, ......”

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Oct 09,2015
Minithumbup
By: 'ls'
Oct 09,2015
0 people found
this helpful
Stephen Hobbs / Kenneth Wu property manager *at Drayton Park branch, very nice to deal with. Service good - prompt and friendly....
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“Very quick to reply. Concise nature in emails. Problems mostly ......”

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Oct 08,2015
Minithumbup
By: 'Rosie'
Oct 08,2015
0 people found
this helpful
Very quick to reply. Concise nature in emails. Problems mostly get fixed on the same day, if not the day after....
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“Kenneth was great at handling any queries we had. He ......”

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Sep 30,2015
Minithumbup
By: 'Fadi'
Sep 30,2015
0 people found
this helpful
Kenneth was great at handling any queries we had. He was very quick at responding to emails and very polite. We had also worked with Stephen Hobbs before, who was also excellent! Life Residential has been fantastic for us! Highly recommend them to anyone...
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“Mr Kenneth XU is a very thoughtful and kind person.......”

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Sep 20,2015
Minithumbup
By: 'Jing'
Sep 20,2015
0 people found
this helpful
Mr Kenneth XU is a very thoughtful and kind person.He had done his work very professionally, and effectively for us when we left the property.I sincerely appreciated his great help and brilliant attitude for any queries we had. We would like to say ...
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“Jose provided great support throughout the tenancy process. He was ......”

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May 18,2015
Minithumbup
By: 'Talal'
May 18,2015
0 people found
this helpful
Jose provided great support throughout the tenancy process. He was available at all times to respond to any queries we had, and even dropped us a message once we had moved in to see if everything was alright. This amount of care is not often ...
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“Terrible service. AVOID using them. I would never recommend them ......”

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May 11,2015
Minithumbdown
By: 'Div'
May 11,2015
5 people found
this helpful
Terrible service. AVOID using them. I would never recommend them again. We recently moved from India and we wanted to move in somewhere Central. We saw the apartment in the Whitehouse Apartments TWICE and both times, the furniture was not in it. We were shown ...
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What agent could do to change your mind?
The agent could've been upfront about all this additional items. We were told that they "gave" us the inventory report which was a lie. I requested them for it TWICE specifying that it was for my planning to buy additional material and not to review the sad state of the sofas or any other furniture! They never advised us to go through it. It was a complete shock to me when we moved in, after we signed the contract. After that, all they said was that nothing can be taken out, since it was in the contract. When space is such a premium, it was ridiculous to have chipped plates, wobbly furniture lying around. Extremely unhelpful.
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“Just to say many thanks both to Mr. Stephen Hobbs ......”

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Apr 23,2015
Minithumbup
By: 'Mike'
Apr 23,2015
0 people found
this helpful
Just to say many thanks both to Mr. Stephen Hobbs Mr. Josh Larn for arranging my new tenancy at short notice due to potential buyer who withdrew at the last minute from the sale of my flat....
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“an excellent service throughout - friendly, kept in touch and ......”

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Apr 17,2015
Minithumbup
By: 'steve'
Apr 17,2015
0 people found
this helpful
an excellent service throughout - friendly, kept in touch and answered all my questions as we progresed - and has continued to do so with any subsequent queries I have had......first class all round...
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“I recieved a really good service from Life Residential and ......”

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Apr 15,2015
Minithumbup
By: 'Alexandra'
Apr 15,2015
0 people found
this helpful
I recieved a really good service from Life Residential and everyone was really helpful and quick with responses and queries! I was unable to come and view the property myself so Simon was able to send me a video which was really helpful and was ...
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“Stephen was very helpful with every aspect of my move ......”

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Apr 10,2015
Minithumbup
By: 'Veronika'
Apr 10,2015
0 people found
this helpful
Stephen was very helpful with every aspect of my move - from forms I need to fill out to finding my parking space and repairing a lock - which all went very smoothly and he even checked I had settled in well before the long ...
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Comment on agent fees
There is a small tenant register fee and the usual 6 week deposit - pretty standard.
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“Very professional agency in a more casual friendly way. Signing ......”

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Apr 09,2015
Minithumbup
By: 'Zaid'
Apr 09,2015
0 people found
this helpful
Very professional agency in a more casual friendly way. Signing contact was online based which was easy to handle even though I was in Shanghai....
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“Stephen was absolutely fantastic from the moment we had a ......”

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Apr 09,2015
Minithumbup
By: 'Victoria'
Apr 09,2015
0 people found
this helpful
Stephen was absolutely fantastic from the moment we had a viewing through to the entire process, ensuring he was doing everything he could to get us moved in when we wanted. Also, every time head office does not do their job (work that needs to ...
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“I sold my property throught Dimitar. He is professional and ......”

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Apr 01,2015
Minithumbup
By: 'Baquba7'
Apr 01,2015
0 people found
this helpful
I sold my property throught Dimitar. He is professional and responsive and keeps me updated frequently on how things are going on. He deals with setbacks positively and try to overcome them with fresh ideas so that what I set to achieve, that is to ...
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“Dimitar was courteous, professional and always available throughout the transaction. ......”

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Apr 01,2015
Minithumbup
By: 'Matt'
Apr 01,2015
0 people found
this helpful
Dimitar was courteous, professional and always available throughout the transaction. When some unexpected delays hit, he remained patient and understanding. Made the whole process as painless as possible!...
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“Ross' response time to emails and general helpful disposition made ......”

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Mar 24,2015
Minithumbup
By: 'Christine'
Mar 24,2015
0 people found
this helpful
Ross' response time to emails and general helpful disposition made our move seamless. I would recommend Life and specifically Ross to any person seeking to let a flat in the Greater London area....
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“Great guy to work with, facilitates all the parties involved ......”

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Mar 23,2015
Minithumbup
By: 'Raza'
Mar 23,2015
0 people found
this helpful
Great guy to work with, facilitates all the parties involved and acts as a solid link of communication. Prompt and always supportive. A real gem in the world of estate agents....
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“prompt reply, freindly, and follow-up my case timelyoverall, a good ......”

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Mar 23,2015
Minithumbup
By: 'jimmy'
Mar 23,2015
0 people found
this helpful
prompt reply, freindly, and follow-up my case timely overall, a good experience...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:31 AM 17/09/2019 by heather heather

Awards won by Life Residential

Regional Awards won by Life Residential

Individual Branch Awards

London, E16

London, N5

London, NW10

London, SE10

London, W3

London, E14



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