Life Residential
4.2/5, 693 reviews
82% recommended
100% sales valuation accuracy
92% sales fee satisfaction
96% lettings valuation accuracy
85% lettings fee satisfaction
Life residential, the modern property specialists, are a lettings, sales & management company. Established in 1999 by a team of London property professionals, with years of experience in the residential property market. Our main aim is to provide the most efficient service to clients worldwide that own high quality property in major ... show more Life residential, the modern property specialists, are a lettings, sales & management company. Established in 1999 by a team of London property professionals, with years of experience in the residential property market. Our main aim is to provide the most efficient service to clients worldwide that own high quality property in major UK cities with our main focus on London.

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Latest Reviews

 View all Reviews 693
Featured Review
a
reviewed by 'Bey'
“I wanted to leave a review for Jonathan Pearson. He was really helpful and communicative throughout the whole process, and ......”
Featured Review
a
reviewed by 'Szilvia'
“Sharnae was realy nice to me and my friend meanwhile we were looking for flat.She searched all potential flats ......”
Featured Review
a
reviewed by 'James'
“Dimitar worked tremendously hard during the sale process, from providing advise to chasing different parties in the process. Fantastic job ......”
Featured Review
a
reviewed by 'Irene'
“Sharnae was brilliant, she advised me to set an early viewing to maximise my chances and she was great during ......”
Featured Review
a
reviewed by 'Joseph'
“We are very appreciative of the efficient handling of departure of previous tenant, finding and installing a new tenant with ......”
13th Nov 2024
reviewed by 'Bani'
“Lucy and Zainab are Most unprofessional property managementTwo months they are unable to fix a shower and kitchen exhaust and ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 92% £25,000 £830,000
Lettings 96% 85% £300 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
124 10 379 104 20 0 23 0 22 11
Opening Hours
  • Monday: 08:30 - 17:30
  • Tuesday: 08:30 - 17:30
  • Wednesday: 08:30 - 17:30
  • Thursday: 08:30 - 17:30
  • Friday: 08:30 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Life Residential Branches (view all 8)
Canary Wharf, E14
Greenwich, SE10
Head Office, NW10
London West, W3
Nine Elms Riverside, SW8
North & City, N5
Royal Wharf, E16
South Bank, SE1
Featured Review
a

“I wanted to leave a review for Jonathan Pears......”

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Sep 23,2021
Minithumbup
By: 'Bey'
Sep 23,2021
0 people found
this helpful
I wanted to leave a review for Jonathan Pearson. He was really helpful and communicative throughout the whole process, and I would personally recommend him....
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Featured Review
a

“Sharnae was realy nice to me and my friend meanwhile ......”

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Jun 21,2015
Minithumbup
By: 'Szilvia'
Jun 21,2015
0 people found
this helpful
Sharnae was realy nice to me and my friend meanwhile we were looking for flat. She searched all potential flats for us. She is not just very kind but also really knowledgable. We appreciate her help during our flathunting and Im so sorry I leave ...
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Featured Review
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“Dimitar worked tremendously hard during the sale process, from providing ......”

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Apr 22,2015
Minithumbup
By: 'James'
Apr 22,2015
0 people found
this helpful
Dimitar worked tremendously hard during the sale process, from providing advise to chasing different parties in the process. Fantastic job and I would say that he worked harder than any other party on the deal. Would definitely recommend...
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Featured Review
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“Sharnae was brilliant, she advised me to set an early ......”

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Apr 16,2015
Minithumbup
By: 'Irene'
Apr 16,2015
0 people found
this helpful
Sharnae was brilliant, she advised me to set an early viewing to maximise my chances and she was great during the whole process negotiating with the landlord. Felt I could trust her completely and I value that when looking for a new home. Thank you ...
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Featured Review
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“We are very appreciative of the efficient handling of departure ......”

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Apr 23,2015
Minithumbup
By: 'Joseph'
Apr 23,2015
0 people found
this helpful
We are very appreciative of the efficient handling of departure of previous tenant, finding and installing a new tenant with minimal void-period. This included taking over the apartment, inventory having the apartment cleaned, advertising and organising viewing of prospective new tenants and finally the installation ...
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“Words cannot describe how bad our experience was...”

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Feb 05,2021
Minithumbdown
By: 'Catherine'
Feb 05,2021
1 people found
this helpful
The review I’m about to write is by no means an exaggeration. If anything, words cannot describe my experience with this agency. They were great when we started - as in before we moved into the flat. As soon as we did, things started ...
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“Poor Services by Hannah Scrafton...”

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Jan 26,2021
Minithumbdown
By: 'gatwork'
Jan 26,2021
1 people found
this helpful
Poor Services by Property manager - Hannah Scrafton @ liferesidential.co.uk I have been several years of letting my property in London with Liferesidential.co.uk. Reluctant to say that in recent year I have been let down by their property managers. Their property managers ...
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“-1 star...”

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Oct 12,2020
Minithumbdown
By: 'Tatiana'
Oct 12,2020
0 people found
this helpful
I very rarely write a review but here it goes: I've been living in London for the past 6 years and have been renting in different areas in London. This is by far the worst agency I've had to deal with. they have 0 customer care in ...
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“So far our experience with Life Residential h......”

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Sep 22,2020
Minithumbdown
By: 'Rather'
Sep 22,2020
1 people found
this helpful
So far our experience with Life Residential has been below expected standard. I don’t even know whether they understand the word “communication” or “customer service”. Every single time we approach them with a question or an issue, you have to wait for ages to ...
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By: LiFE Residential
Sep 22, 2020
View all comments (1)
Hi there, Thank you for your feedback on LiFE Residential; we are sorry to hear that you are not satisfied with LiFE's service and communication - that's not what we want at all. Unfortunately we cannot identify you on our systems through your review. We would like to investigate this further, so if you would email [email protected] with more details, we will be able to look into this via our system, and get to the bottom of the communication issues occurring. Kind regards, ...

“Avoid if you expect good customer service...”

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Sep 22,2020
Minithumbdown
By: 'Sili'
Sep 22,2020
0 people found
this helpful
I decided to contact LiFE Residential as my friend had a positive experience with them last year. Unfortunately for me, my experience is the complete opposite. My lettings agent was Harry at Nine Elms and experienced several issues with him: 1. Lack of Communication/Professionalism - ...
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By: Julian
Feb 19, 2021
View all comments (1)
As a oversea landlord, I recently used Life Residential as my leasing and management agent, during the last 2 months of working with them, I must say it has been such a delighted experience. - James is the leasing manager, who has been really helpful to have the apartment published/leased out ASAP, alway available to answer all my queries within and beyond working hours, also giving appropriate advices on what is needed or not needed so I could save some money. - Aiste is my leasing agent. ...

“Terrible management. Be careful. Check out to......”

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Sep 17,2020
Minithumbdown
By: 'M.Sosnowska'
Sep 17,2020
0 people found
this helpful
Terrible management. Be careful. Check out took 3mons before finalised everything. I was fully aware of this lockdown but I was stranded as well from diff country however I managed to leave the property on time, cleaned and tidy. I rented the property for a ...
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“Where do I start. Awful from the beginning. I......”

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Sep 16,2020
Minithumbdown
By: 'Natalie'
Sep 16,2020
4 people found
this helpful
Where do I start. Awful from the beginning. I am extremely disappointed with the lack of organisation and communication at Life Residential. From the get go I constantly had to 'chase' the estate agent - Sarah, whether it be to reply to simple texts/emails, ...
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“Top service!...”

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Aug 16,2020
Minithumbup
By: 'Jamie'
Aug 16,2020
0 people found
this helpful
I enjoyed a stellar service from LiFE Residential. I put my apartment on the market trough the team at their offie at St George Wharf. Straight after the property got listed, it got snapped up - the team had contacts who were looking so the ...
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“My worst experience by far as tenant. Try to ......”

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Jul 23,2020
Minithumbdown
By: 'Luca'
Jul 23,2020
0 people found
this helpful
My worst experience by far as tenant. Try to avoid this agency if you can. I have been living in England since 7 years ago, in 6 different rental properties. This has been by far my worst experience ever. I would have plenty of things to say ...
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“I am the tenant of life residential since a year ......”

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Jul 18,2020
Minithumbdown
By: 'Muhammad'
Jul 18,2020
0 people found
this helpful
I am the tenant of life residential since a year and I am very disappointment with their service. They used wrong use of our management keys and provide access to contractor without our permission. Also, living in 3bed appartments, and they did not fixed a ...
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“0 Stars - Terrible Company...”

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Jul 07,2020
Minithumbdown
By: 'Jennifer'
Jul 07,2020
1 people found
this helpful
We had a terrible check out experience with Life Residential and specifically Kalidass Uverag. Forget about your deposit if you are renting off them, they try eveything to take it off you- even adding charges retrospectively after the third party checkout report is completed! There ...
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“Your Deposit Won't Be Returned......”

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Jun 06,2020
Minithumbdown
By: 'Alan'
Jun 06,2020
0 people found
this helpful
All the services that were provided by Life Residential up to the point of leaving the apartment were ok, the problems started when we tried to reclaim our £5,000+ deposit - 7 weeks after the end of our tenancy Life Residential is refusing to return it. Let ...
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“AVOID AT ALL CO$T...”

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Apr 30,2020
Minithumbdown
By: 'Alexandra'
Apr 30,2020
1 people found
this helpful
We have been living in London for more than 6 years and have never encountered such a bad experience with a real estate agency. It seems we are not the only ones who had to deal with: - FABRICATED CLAIMS at the end of tenancy for ...
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“Crooks, Liars, Thieves...”

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Feb 14,2020
Minithumbdown
By: 'Paul'
Feb 14,2020
0 people found
this helpful
Crooks, Liars, Thieves Crooks, Liars, Thieves. This should be there slogan. They do not care about the person renting the property, poor communication with there property managers, Maquel T was allocated to me whilst I was renting. She is Rude, Unprofessional, And point blank full ...
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By: LiFE Residential
Feb 14, 2020
View all comments (1)
Hi Paul, thank you for your feedback, we are sorry to hear that you feel this way about LiFE Residential. We are investigating the situation you have mentioned. Please note, as an agent, we are unable to release the deposit until we have agreement from all parties on the deductions. A manager will, however, be in touch to discuss this further. Thank you. ...

“Really poor...”

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Jan 24,2020
Minithumbdown
By: 'Nathaniel'
Jan 24,2020
0 people found
this helpful
Every single stage of the tenancy was difficult. Property manager and landlord treated us with contempt most of the time. Took six months to get our deposit back - also note there is a move-out fee which you may not have noticed in your contract. ...
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By: Nathaniel Warnes
Jan 27, 2020
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LIFE have responded above trying to pin the delayed return of our deposit on the MyDeposits dispute process. While it is true that the dispute process takes time, it ignores and shifts blame away from why we had to dispute our deposit in the first place. LIFE were completely unreasonable in their deductions, trying to charge over the odds for cleaning and repairs following a tenancy marred by unkept promises and an evasive, incompetent property manager - something MyDeposits agreed with us on. L ...

“I've never been in such a bad renting situati......”

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Jan 10,2020
Minithumbdown
By: 'Soraia'
Jan 10,2020
2 people found
this helpful
I've never been in such a bad renting situation as with this life residential agency. We were left with a washing machine that can explode at any minute, agency sended a specialist who told us not to use it as its super dangerous, we got ...
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By: LiFE Residential
Feb 03, 2020
View all comments (3)
Hi Soraia, we have passed on your feedback to management. They were unable to get through to you in the first instance, but are keen to get in touch to discuss this with you further. Please be advised that management is trying to get in touch with you to discuss the above concerns. Kind regards, LiFE Residential. ...

“Agree with some of the comments below. Fabric......”

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Dec 22,2019
Minithumbdown
By: 'Wilson'
Dec 22,2019
2 people found
this helpful
Agree with some of the comments below. Fabricate claims at the end of tenancy for additional deductions from your deposit. Can’t produce any proof of costs or damage. Avoid. Or if you are a tenant, make sure to take numerous photos at the start ...
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“The worst experience - please RUN! They will ......”

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Nov 19,2019
Minithumbdown
By: 'Tomiris'
Nov 19,2019
0 people found
this helpful
The worst experience - please RUN! They will not give your deposit back in time - it will take 4-5 month, to process it. They are not real professionals - just some people without any customer management skills, trying to get any possibility to get ...
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By: LiFE Residential
Nov 19, 2019
View all comments (1)
Hi there, thank you for your feedback. We are sorry to hear you are not satisfied with our service, this is not what we want at all. We cannot locate you or your former property on our systems, so in order for us to investigate, please would you send us more information at [email protected]. Thank you. ...

“Horrible service - notified of water damage a......”

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Oct 31,2019
Minithumbdown
By: 'Victoria'
Oct 31,2019
0 people found
this helpful
Horrible service - notified of water damage and was left to live with it for 5 months. Only once we decided to move out was it fixed because it would be difficult to let with the black mould! When you look at the companies financials you ...
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“an advice just avoid if you are going…an adv......”

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Oct 29,2019
Minithumbdown
By: 'salma'
Oct 29,2019
0 people found
this helpful
an advice just avoid if you are going… an advice just avoid if you are going to rent a flat handled by them! Another review just to certify how bad is this agency: - the sofa: they said it was fixed but this is lie .; ...
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“Andy is very punctual and kind during the who......”

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Oct 11,2019
Minithumbup
By: 'Jerry'
Oct 11,2019
0 people found
this helpful
Andy is very punctual and kind during the whole process. The property is nice and well refurbished. A wonderful experience!...
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“Shockingly bad. Avoid at all costs. We moved......”

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Oct 10,2019
Minithumbdown
By: 'Stella'
Oct 10,2019
0 people found
this helpful
Shockingly bad. Avoid at all costs. We moved in at the end of Aug, and found the flat dirty (urine on the toilet was an unwanted surprise), 50% of the lightbulbs not working, and some blindingly obvious repair works needed. We have since been in an ...
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“I arranged to meet the agent at a property as......”

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Oct 08,2019
Minithumbdown
By: 'Claire'
Oct 08,2019
1 people found
this helpful
I arranged to meet the agent at a property as i am a tenant who is currently looking for a flat. But he did NOT show up. He said later that it was a misunderstanding but there was no reason to be. we were meeting ...
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“We have been dealing with Evelyn Nti.Gyan , p......”

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Sep 30,2019
Minithumbup
By: 'Lynn'
Sep 30,2019
0 people found
this helpful
We have been dealing with Evelyn Nti.Gyan , property manager at Liferes. Evelyn has been so helpful and knowledgeable about every aspect of renting a flat, she dealt quickly with every request - she has made renting a flat a positive experience! Many thanks Evelyn ,...
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“James Handley is a very responsible and hard ......”

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Sep 23,2019
Minithumbup
By: 'Lui'
Sep 23,2019
0 people found
this helpful
James Handley is a very responsible and hard working person. For the past few years, he managed to let out our flat in a very short timeline. We can rely on his professional advice. He is always helpful and deals with our needs accordingly. Thanks ...
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“Terrible repairs policy...”

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Sep 17,2019
Minithumbdown
By: 'Konstantinos'
Sep 17,2019
0 people found
this helpful
Terrible and unreasonable service. We rented early June 2019 in Colindale. A couple of weeks ago we notified of 3 defects. One was the toilet seats being loose and the other was the dishwasher not working properly. In regards to the toilet seats we were told that ...
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By: Giulia
Sep 22, 2019
View all comments (1)
Hello Kostantinos, Please document everything. When i moved in I didn’t find table and chairs and I had to wait 1 month to get one because “they have to wait for landlord’s approval” and my manager at the time suggested me to eat on the sofa. I am not going to mention here all they did throughout my rent, and the ice on top is that I am now in a dispute with them as after a month I was still waiting for my deposit to be back. ...

“James of Life Residential...”

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Sep 17,2019
Minithumbup
By: 'Rita'
Sep 17,2019
0 people found
this helpful
Life Residential has been taking care of my flat at Albany House for almost 7 years. James Handley is always very helpful. When I need to sort out any issue, I know I can turn to James who is very responsive and responsible and will help ...
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“We've used Life Residential for the managemen......”

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Sep 03,2019
Minithumbup
By: 'OWEN'
Sep 03,2019
0 people found
this helpful
We've used Life Residential for the management of our rented property in Drayton Park for many years. They are thoroughly professional, quick to react and thorough in everything they do. And their charges are reasonable. Special mention to Bernard McGeever who managed a recent problem ...
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“Currently in an uphill battle to return our d......”

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Aug 27,2019
Minithumbdown
By: 'Carl'
Aug 27,2019
2 people found
this helpful
Currently in an uphill battle to return our deposit, given no reason to withhold the full amount and pushing them to return the undisputed part. We have never caused the landlord any trouble and always paid our rent on time. The pattern all through the ...
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“Life Residential? Fraudsters!!!!!!!!!...”

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Aug 27,2019
Minithumbdown
By: 'Sizhi'
Aug 27,2019
1 people found
this helpful
They would con you in every possible way. They would hide the inventory to make deductions from your deposit. They would knock on the door day and night, weekday and weekend when you do not want them to take others to view the flat as ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 9:31 AM 17/09/2019 by heather heather

Awards won by Life Residential

Regional Awards won by Life Residential

Individual Branch Awards

London, E16

London, N5

London, NW10

London, SE10

London, W3

London, E14



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