Letzone
4.8/5, 167 reviews
94% recommended
90% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
Letzone was launched in 2002, by managing director Michelle Reeves who has worked in the local area as a successful letting agent for over twenty five years. Michelle has a wealth of experience, and is front line in the company workforce, with customers of Letzone benefitting from this 24/7 service. We are ... show more Letzone was launched in 2002, by managing director Michelle Reeves who has worked in the local area as a successful letting agent for over twenty five years. Michelle has a wealth of experience, and is front line in the company workforce, with customers of Letzone benefitting from this 24/7 service.

We are members of The Property Ombudsmen, Client Money Protection Scheme & Tenancy Deposit Scheme

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 100% £0 £0
Lettings 97% 96% £475 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
78 0 74 9 0 0 1 0 4 1
Areas covered
  • BR1
  • SE9
  • SE12
  • SE10
  • BR2
  • SE11
  • BR3
  • SE13
  • BR4
  • BR8
  • BR5
  • SE3
  • BR6
  • SE4
  • BR7
  • SE5
  • SE6
  • SE8
  • SE7
  • SE10
Address

223 Southborough Lane
Bromley
Kent
BR2 8AT
02083139075

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

No Properties

“We were really impressed with Michelle and Letzone, when hunting ......”

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Feb 27,2015
Minithumbup
Michelle
By: 'Becky'
Feb 27,2015
0 people found
this helpful
We were really impressed with Michelle and Letzone, when hunting for and signing up for our new house. She was extremely helpful and professional, always getting back in touch quickly and answering any questions we had - much more professional than other letting agents I ...
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“Excellent service from initial visit to tenancy agreement signing and ......”

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Jan 14,2015
Minithumbup
Michelle
By: 'M'
Jan 14,2015
0 people found
this helpful
Excellent service from initial visit to tenancy agreement signing and move-in. Very professional for a small company. Would recommend highly....
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Comment on agent fees
competitive
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“Very impressed with Letzone renting our property. Details were posted ......”

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Oct 26,2014
Minithumbup
By: 'Holloway'
Oct 26,2014
0 people found
this helpful
Very impressed with Letzone renting our property. Details were posted on various websites very quickly, Always provided feedback on viewings and found tenant promtly. Checks done straight away and the tenant moved in a few days later. Excellent service and would certainly recommend....
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Comment on agent fees
Fees very competitive
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“I have an excellent business relationship with the Letzone team ......”

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Oct 24,2014
Minithumbup
Michelle
By: 'Landlord,'
Oct 24,2014
0 people found
this helpful
I have an excellent business relationship with the Letzone team and am very happy to recommend them. They are significantly better than agencies which I have previously used and always respond very quickly to queries raised by my tenant. When my property became vacant at ...
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Comment on agent fees
We struck a good deal on the Management Fee.
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“I have been a tenant for quite a number of ......”

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Oct 22,2014
Minithumbup
Jennie
By: 'Claudia'
Oct 22,2014
0 people found
this helpful
I have been a tenant for quite a number of years. The initial response was excellent During the years Jennie, who carries out inspections etc have been very responsive to several detriments that I have had to bear during my stay as a tenant....
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“The service I have recieved from LetZone has been wonderful. ......”

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Oct 21,2014
Minithumbup
By: 'KJ'
Oct 21,2014
0 people found
this helpful
The service I have recieved from LetZone has been wonderful. They are very attentive and the customer service was excellent. They answered all my questions and concerns in a timely and friendly manner. They helped to take some of the stress out that comes with ...
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“We were renting a property in Orpington. It was special ......”

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Oct 09,2014
Minithumbup
By: 'Mick'
Oct 09,2014
0 people found
this helpful
We were renting a property in Orpington. It was special case and there was less than two weeks to do the paper work. It was very easy to deal with the company via email even on Sunday. We've got our deposit back next day after ...
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“i have been letting property for over twenty years and ......”

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Oct 08,2014
Minithumbup
By: 'Linda'
Oct 08,2014
0 people found
this helpful
i have been letting property for over twenty years and this is the best service I have ever received from a lettings agency. Friendly and efficient Rob helped me to re let my flat within two weeks from instruction despite having to do some maintenance ...
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“I HAVE USED LET ZONE FOR THE PAST TEN YEARS ......”

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Oct 07,2014
Minithumbup
By: 'LEVER'
Oct 07,2014
0 people found
this helpful
I HAVE USED LET ZONE FOR THE PAST TEN YEARS TO MANAGE MY TWO BEDROOM FLAT.DURING THIS PERIOD WE HAVE HAD BOTH LONG TERM AND SHORT TERM CLIENTS.LETZONE HAVE MANAGED ALL PROBLEMS THAT HAVE OCCURED IN THIS TIME I CANNOT FAULT THEM IN ...
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“We have been landlords for 20 years and have used several ......”

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Oct 07,2014
Minithumbup
Michelle
By: 'Rita'
Oct 07,2014
0 people found
this helpful
We have been landlords for 20 years and have used several agents in that time so I think we are in a good position to say that Letzone have been the VERY BEST! As a result of them actually listening to us we now have the ...
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Comment on agent fees
Less than we have paid in the past for the same property and area.
Was this helpful? Yes

“We found both Rob and Michelle very helpful. Our telephone ......”

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Oct 07,2014
Minithumbup
Michelle
By: 'Geoff'
Oct 07,2014
0 people found
this helpful
We found both Rob and Michelle very helpful. Our telephone calls and e mails were answered and dealt with promptly. We would definitely recommend them....
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“Excellent service from an excellent agent. Both Rob and Michelle ......”

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Oct 07,2014
Minithumbup
Michelle
By: 'Russell'
Oct 07,2014
0 people found
this helpful
Excellent service from an excellent agent. Both Rob and Michelle were friendly and efficient. Would have no hesitation in using Letzone again....
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“I would highly recommend LetZone to any landlord looking for ......”

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Sep 25,2014
Minithumbup
Michelle
By: 'Kira'
Sep 25,2014
0 people found
this helpful
I would highly recommend LetZone to any landlord looking for professional, efficient, thorough and personal service. Michelle and Rob dealt with everything quickly and efficiently and kept us fully informed every step of the way. Michelle has an expert knowledge of the rental market and ...
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“Letzone has been the first agent I have used to ......”

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Sep 23,2014
Minithumbup
Michelle
By: 'Yatin'
Sep 23,2014
0 people found
this helpful
Letzone has been the first agent I have used to rent a property. I did use a couple of agencies to view properties. Letzone stands out completely from the rest with the very friendly and courteous Rob and Michelle. The sole reason for me to ...
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Comment on agent fees
Letzone agent fees is extremely reasonable.
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“We have been clients of Letzone for nearly 10 years. A ......”

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Sep 21,2014
Minithumbup
Michelle
By: 'paul'
Sep 21,2014
0 people found
this helpful
We have been clients of Letzone for nearly 10 years. A job opportunity arose very quickly some years ago and Michelle was able to place a tenant within a couple of days. This allowed us to take the job offer and started a long relationship with ...
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Comment on agent fees
The fees we looked at, at the time many years ago were very much the same.
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“Michelle and her team did an excellent job in finding ......”

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Sep 16,2014
Minithumbup
Michelle
By: 'Andrew'
Sep 16,2014
0 people found
this helpful
Michelle and her team did an excellent job in finding me a tenant for my flat. Any problems are swiftly dealt with and managed efficiently by Let Zone. Would recommend them to any landlord....
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“Very pleased with both Michelle and Rob. They are very ......”

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Sep 15,2014
Minithumbup
Michelle
By: 'Vincent'
Sep 15,2014
0 people found
this helpful
Very pleased with both Michelle and Rob. They are very friendly while delivering highly professional advices and services. They have managed to find professional tenants and rented my property promptly. Many thanks to both of you for looking after my property....
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Comment on agent fees
Very reasonable fee for full management. Best value for money!
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“Happy with service. Can't complain. Both Michelle and Jennie were ......”

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Sep 10,2014
Minithumbup
Michelle
Jennie
By: 'ran'
Sep 10,2014
0 people found
this helpful
Happy with service. Can't complain. Both Michelle and Jennie were helpful. All went as well as can be expected...
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“My family and I have been using Letzone for many ......”

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Aug 28,2014
Minithumbup
Michelle
By: 'Phillips'
Aug 28,2014
0 people found
this helpful
My family and I have been using Letzone for many years to help manage the few properties that we rent out in the area. Letzone have always been more than helpful in making this process quick and easy. I would highly recommend them as I ...
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“I would recommend Letzone as they provide the utmost in ......”

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Aug 18,2014
Minithumbup
Michelle
By: 'Jennifer'
Aug 18,2014
0 people found
this helpful
I would recommend Letzone as they provide the utmost in efficiency. They find new tenants for both my properties, and have been doing so for over thirteen years. Whenever I ask for advise or information they are able to respond quickly and reliably. They send ...
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“I have been extremely impressed with the service provided by ......”

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Aug 07,2014
Minithumbup
Michelle
By: 'Trevor'
Aug 07,2014
0 people found
this helpful
I have been extremely impressed with the service provided by Letzone. Both Michelle and Rob were very friendly, very helpful and kept us up to date with progress with Tenants. They did what was agreed and I have no hesitation in highly recommending them to ...
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“Thank you Letzone for great service and quick response on ......”

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Jun 24,2014
Minithumbup
By: 'Jenny'
Jun 24,2014
0 people found
this helpful
Thank you Letzone for great service and quick response on any matter. We are very happy with the outcome and will definitely use their services again in the future if needed....
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“Very professional and approachable agency; I have been more than ......”

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Jun 06,2014
Minithumbup
By: 'Sylwia'
Jun 06,2014
0 people found
this helpful
Very professional and approachable agency; I have been more than happy with the services provided. Letzone can be trusted at any stage of the relationship; the staff is friendly and polite at all times. I would definitely recommend Letzone to anyone as the service they ...
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“Very professional agency, easy to contact and very helpful on ......”

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Apr 28,2014
Minithumbup
By: 'Pawel'
Apr 28,2014
0 people found
this helpful
Very professional agency, easy to contact and very helpful on every step. I can recommend them to anyone looking for a new place....
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“They provide a personal, professional and competitive service and can ......”

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Apr 17,2014
Minithumbup
By: 'Bob'
Apr 17,2014
0 people found
this helpful
They provide a personal, professional and competitive service and can be trusted to provide good tenants. I have used them over a number of years....
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“We have been staying at this property managed by Michelle ......”

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Apr 14,2014
Minithumbup
Michelle
By: 'Siddharth'
Apr 14,2014
0 people found
this helpful
We have been staying at this property managed by Michelle and her team since November'12 now and have been very happy with the service and promptness to our queries showed by Michelle. We have always found Michelle very polite and prompt in her communications and ...
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Was this helpful? Yes
By: Loredana Pascaru
May 15, 2020
View all comments (1)
Well, I don't have enough words to describe how lucky we were to rent this property managed by Michelle and her team. We have been living here for more then 10 years. I remember when we start the process of signing up the documents my mum she had a heart attack and Michelle and Jane rushed the process for us, being able to fly to Romania, see and be close to my mother in hospital.At the first sight, they showed important values :care, compassion and empathy. They always offered a ve ...

“I have been with Letzone for the last. 8 years and ......”

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Apr 10,2014
Minithumbup
Michelle
Jennie
By: 'Z'
Apr 10,2014
0 people found
this helpful
I have been with Letzone for the last. 8 years and have found them to be excellent in all respects. I would highly recommend them to any prospective landlords. Michelle and Jennie are polite, courteous and efficient. They always take care of matters even if they ...
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“Will definatly use let zone again, the manager there called ......”

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Apr 10,2014
Minithumbup
Michelle
By: 'Jen'
Apr 10,2014
0 people found
this helpful
Will definatly use let zone again, the manager there called Michelle was so polite and lovely. When ever I needed help or a question answered she was so helpful and quick to respond. The transaction was made so easy and with moving home so stressful ...
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“I have used Let Zone for years and they have ......”

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Apr 08,2014
Minithumbup
By: 'Paul'
Apr 08,2014
0 people found
this helpful
I have used Let Zone for years and they have always provided a professional service. They are always extremely helpful and offer excellent help and advice....
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“This is the first agency I have used to and ......”

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Apr 08,2014
Minithumbup
Michelle
By: 'Michelle'
Apr 08,2014
0 people found
this helpful
This is the first agency I have used to and was very happy with the service that was provided, I was kept informed of the process from start to finish and well looked after by Michelle. Everything went smoothly as hoped for and would recommend ...
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Staff picture Michelle
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Staff picture Jennie
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Tenant Fees

Holding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year) Five weeks’ rent.
This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Last updated at 22/05/2020, 2:24 PM by Michelle Reeves
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Letzone aims to provide the highest standards of service to all clients and tenants, but to ensure that your interests are safeguarded, we offer the following:-

** If you believe you have a grievance, please write in the first instance to Michelle Reeves at the address below:-

223 Southborough Lane
Bromley
BR2 8AT

** The grievance will be acknowledged immediately and investigated thoroughly in accordance with established “in-house” procedures. A reply will be sent to you within ten working days of receipt of the letter.

** If you feel that your grievance has not been satisfactorily addressed, please notify Letzone by return. Following a further review of the matter, a Final Viewpoint Response will be sent to you within twenty working days. This will conclude our internal complaints handling procedures. If you remain unhappy our decision, you may refer the matter to The Property Ombudsman within 6 months of the date of our Final Viewpoint Response. Details of The Property Ombudsman can be found at www.tpos.co.uk.
Last updated at 9:15 AM 01/11/2017 by allAgents

Awards won by Letzone

Regional Awards won by Letzone

Individual Branch Awards

Bromley, BR2



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Letzone