Letzone
4.8/5, 168 reviews
94% recommended
90% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
Letzone was launched in 2002, by managing director Michelle Reeves who has worked in the local area as a successful letting agent for over twenty five years. Michelle has a wealth of experience, and is front line in the company workforce, with customers of Letzone benefitting from this 24/7 service. We are ... show more Letzone was launched in 2002, by managing director Michelle Reeves who has worked in the local area as a successful letting agent for over twenty five years. Michelle has a wealth of experience, and is front line in the company workforce, with customers of Letzone benefitting from this 24/7 service.

We are members of The Property Ombudsmen, Client Money Protection Scheme & Tenancy Deposit Scheme

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 100% £0 £0
Lettings 97% 96% £475 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
78 0 75 9 0 0 1 0 4 1
Areas covered
  • BR1
  • SE9
  • SE12
  • SE10
  • BR2
  • SE11
  • BR3
  • SE13
  • BR4
  • BR8
  • BR5
  • SE3
  • BR6
  • SE4
  • BR7
  • SE5
  • SE6
  • SE8
  • SE7
  • SE10
Address

223 Southborough Lane
Bromley
Kent
BR2 8AT
02083139075

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

No Properties

“I can't praise enough Michelle and her excellent service. Always ......”

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May 18,2017
Minithumbup
Michelle
By: 'Tina'
May 18,2017
3 people found
this helpful
I can't praise enough Michelle and her excellent service. Always punctual and soooooo helpful. Highly recommended agency. Listening to what you are looking for. Very efficient and honest. Thank you!!!!...
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Comment on agent fees
Good : all fees explained with an easy breakdown of every charge
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“The most trusted, professional and personable agency, used for 5 years. ......”

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May 02,2017
Minithumbup
Michelle
Jennie
By: 'Kate'
May 02,2017
3 people found
this helpful
The most trusted, professional and personable agency, used for 5 years. Goes above and beyond to help clients. Highly recommended....
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Comment on agent fees
Very reasonable in current
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“Excellent professional service. Very reasonable fees when compared to other ......”

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Apr 22,2017
Minithumbup
Michelle
By: 'Swapna'
Apr 22,2017
3 people found
this helpful
Excellent professional service. Very reasonable fees when compared to other estate agents. Michelle secured tenants on our behalf very quickly after doing all relevant checks....
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“Excellent service, and good mediation / negotiation skills. Michelle secured an ......”

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Dec 01,2016
Minithumbup
Michelle
By: 'Bromley'
Dec 01,2016
4 people found
this helpful
Excellent service, and good mediation / negotiation skills. Michelle secured an excellent Tenant on my behalf, but due to problems on my side, the move in date was put back three times. She took control of the situation liaising and negotiating with the Tenants with an ...
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“Shiobhan has an outstanding customer service quality and her support ......”

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Dec 29,2015
Minithumbup
By: 'yes'
Dec 29,2015
0 people found
this helpful
Shiobhan has an outstanding customer service quality and her support all the way was very professional. I will recommend Letzone any day....
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“Thank you all team especialy for Michelle, she helps us ......”

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Dec 23,2015
Minithumbup
Michelle
By: 'Anna'
Dec 23,2015
3 people found
this helpful
Thank you all team especialy for Michelle, she helps us a lot with all documents during about 2,5 years....
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“This is the third time that we have used Letzone ......”

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Dec 18,2015
Minithumbup
Michelle
By: 'Andrew'
Dec 18,2015
1 people found
this helpful
This is the third time that we have used Letzone to let a property and for Letzone probably the hardest assignment - to find tenants for just 6 months. Another letting agent had no success but Letzone found tenants, let the house at a decent price ...
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“I would highly recommend Letzone to anyone and also gladly ......”

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Dec 17,2015
Minithumbup
Michelle
By: 'Gabriella'
Dec 17,2015
1 people found
this helpful
I would highly recommend Letzone to anyone and also gladly use their services again myself. Helpful during the letting process, replied to emails quickly and kept us updated regularly throughout the process. We felt we were in a good hands from the first time. Very ...
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“We have used Letzone to let a large number of ......”

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Dec 16,2015
Minithumbup
Michelle
By: 'Millmanor'
Dec 16,2015
1 people found
this helpful
We have used Letzone to let a large number of properties over many years, and have always found them to be very efficient and helpful....
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“Just moved using Letzone who were the letting agent used ......”

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Dec 15,2015
Minithumbup
By: 'Rich'
Dec 15,2015
1 people found
this helpful
Just moved using Letzone who were the letting agent used by the landlord. Shiobhain was the agent who was very professional and proficient in sorting out all the references etc for us. Good service all round and would definitely use them again if needed....
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Comment on agent fees
Good some agents charge for all sorts Letzones are simple and value for money
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“I have used letzone for the past eleven years to ......”

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Dec 15,2015
Minithumbup
Michelle
Jennie
By: 'LETZONE'
Dec 15,2015
1 people found
this helpful
I have used letzone for the past eleven years to manage a let property that I own. I have found them to be very professional in all of the dealings I have had with them during this time....
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“Michelle was a great help when I looking for a ......”

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Sep 18,2015
Minithumbup
Michelle
By: 'Cat'
Sep 18,2015
2 people found
this helpful
Michelle was a great help when I looking for a flat. She was really helpful during the viewing, answered all my questions and put a good word in for me with the landlord which helped me secure the flat. During the reference process there were ...
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“I have been very happy with Letzone, Michelle has always ......”

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Aug 24,2015
Minithumbup
Michelle
By: 'Jason'
Aug 24,2015
2 people found
this helpful
I have been very happy with Letzone, Michelle has always been very friendly and approachable, Michelle has made herself available at all times. I would fully recommend using Letzone Thanks Jason...
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“Michelle at Letzone was most helpful in every aspect of ......”

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Aug 19,2015
Minithumbup
Michelle
By: 'hugh'
Aug 19,2015
1 people found
this helpful
Michelle at Letzone was most helpful in every aspect of guiding me through the process of letting an apartment which suited my needs. I was impressed with the swiftness and efficiency of viewing, form filling,and communication by telephone and internet. I would recommend letzone ...
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“We used Letzone for the first time 2014 and we only ......”

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Aug 19,2015
Minithumbup
By: 'Jenny'
Aug 19,2015
0 people found
this helpful
We used Letzone for the first time 2014 and we only have a very good experience dealing with them. The low agency fees and that they get back to you quickly makes moving a lot less stressful. I recommend them and would definitely use their services ...
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Comment on agent fees
Great! Low fees.
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“We live in a rented flat already two years. In ......”

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Aug 18,2015
Minithumbup
Michelle
By: 'Anna'
Aug 18,2015
1 people found
this helpful
We live in a rented flat already two years. In throughout the rental process, Michelle was very helpful. During this period several times I asked her to various documents and always she quickly and without any problems to send us the necessary documents. We are ...
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“Michelle was very very nice to me .. Listened to my ......”

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Aug 18,2015
Minithumbup
Michelle
By: 'Komerules'
Aug 18,2015
2 people found
this helpful
Michelle was very very nice to me .. Listened to my concerns and made sure they were past to landlord .. Gave landlord good reviews of me too which helped in getting the flat . Which helped .. I will surely be looking forward to working with let's one ...
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“Michelle Reeves was very helpful with helping us get this ......”

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Aug 18,2015
Minithumbup
Michelle
Jennie
By: 'Yvonne'
Aug 18,2015
3 people found
this helpful
Michelle Reeves was very helpful with helping us get this property. We're very pleased and happy with everything that she and Jennie helped us with, Very quick in replying to emails and any issues we had were dealt With very very quickly .... Very impressed with ...
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“We organised to see a property with LetZone, after waiting ......”

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Aug 12,2015
Minithumbdown
Michelle
By: 'Seb'
Aug 12,2015
5 people found
this helpful
We organised to see a property with LetZone, after waiting outside for 20mins for the estate agent to show up we decided to call the agency and ask if Michelle, the estate agent we'd been speaking to was on her way. When we gave them ...
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“We are renting out a house in Orpington and Letzone ......”

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Apr 21,2015
Minithumbup
Michelle
By: 'Martin'
Apr 21,2015
1 people found
this helpful
We are renting out a house in Orpington and Letzone were recommend by a good friend. Very professional, reliable and thorough service. Michelle is very personable and friendly but it is backed with great knowledge and experience of the business. I'd happily recommend Letzone to ...
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Comment on agent fees
Fair and reasonable.
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“Michelle and Rob have been very helpful during the process ......”

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Apr 21,2015
Minithumbup
Michelle
By: 'Cedric'
Apr 21,2015
1 people found
this helpful
Michelle and Rob have been very helpful during the process of letting the place. The tenant have been found very quickly and process has been very well handled. Thanks you to both of you!...
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“My flat and I recently moved to a new house ......”

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Apr 21,2015
Minithumbup
Michelle
By: 'Hannah'
Apr 21,2015
0 people found
this helpful
My flat and I recently moved to a new house and began working with Letzone as a company and we could not be happier. As an agent they have done everything required with efficiency and speed. Everyone I have met from the company is eager ...
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“Absolutely stellar service. I would never consider using anyone else ......”

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Apr 07,2015
Minithumbup
Michelle
By: 'Matt'
Apr 07,2015
0 people found
this helpful
Absolutely stellar service. I would never consider using anyone else to let my properties. Michelle and the team are always highly available, and have always achieved great rental rates and done so quickly on both of my rental properties!...
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“We were in a hurry to find somewhere. Michelle met ......”

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Apr 06,2015
Minithumbup
Michelle
By: 'Tom'
Apr 06,2015
0 people found
this helpful
We were in a hurry to find somewhere. Michelle met us on Friday evening for a viewing and agreed terms that evening. By Tuesday all the documentation was complete. The check in was thorough, and we have found the team nothing but helpful....
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“Michelle is very pleasant and thorough person. She went through ......”

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Apr 03,2015
Minithumbup
Michelle
By: 'Mike'
Apr 03,2015
1 people found
this helpful
Michelle is very pleasant and thorough person. She went through paperwork carefully, explained her services in details. The property was marketed quickly and tenants were found in no time. Michelle coordinated necessary repairs requested by the tenants quickly and efficiently, providing regular updates....
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“Michelle was very very pleasant and helpful when dealing with ......”

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Mar 31,2015
Minithumbup
Michelle
By: 'Yvonne'
Mar 31,2015
2 people found
this helpful
Michelle was very very pleasant and helpful when dealing with the property . Our credit references etc went through very quickly! Asked loads of questions but wasn't made to feel I was a nuisance ... Would highly recommend Letzone to friends etc... Rob showed us around property ...
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“I'm very happy of the service which provide letzone. They ......”

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Mar 31,2015
Minithumbup
Michelle
By: 'Sabina'
Mar 31,2015
0 people found
this helpful
I'm very happy of the service which provide letzone. They are also very friendly and nice people which is nice to communicate...
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“I've dealt with Letzone for over 10 years and they've consistently ......”

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Mar 31,2015
Minithumbup
Michelle
By: 'Landlord,'
Mar 31,2015
0 people found
this helpful
I've dealt with Letzone for over 10 years and they've consistently provided a good service. They are particularly good in responding promptly to communication and making me aware of issues that need addressing (e.g. renewal of safety certificates, etc). Their fees are also very competitive....
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Comment on agent fees
Competitive
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“I was travelling when the previous tenants submitted their notice ......”

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Mar 31,2015
Minithumbup
Michelle
By: 'Andrew'
Mar 31,2015
0 people found
this helpful
I was travelling when the previous tenants submitted their notice of leave and was unable to get to the property. In the end this did not matter at all as Michelle and her team quickly found new tenants, conducted the transfer between tenants, identified some ...
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Comment on agent fees
Very reasonable
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“Letzone are a local firm, but long-established. They provide a ......”

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Mar 03,2015
Minithumbup
By: 'philip'
Mar 03,2015
0 people found
this helpful
Letzone are a local firm, but long-established. They provide a personal and professional service, and take care with attention to detail. I have used Letzone before, in my role as a landlord, and would not hesitate to use their services again....
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Staff picture Michelle
(113)
Staff picture Jennie
(9)

Tenant Fees

Holding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year) Five weeks’ rent.
This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Last updated at 22/05/2020, 2:24 PM by Michelle Reeves
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Letzone aims to provide the highest standards of service to all clients and tenants, but to ensure that your interests are safeguarded, we offer the following:-

** If you believe you have a grievance, please write in the first instance to Michelle Reeves at the address below:-

223 Southborough Lane
Bromley
BR2 8AT

** The grievance will be acknowledged immediately and investigated thoroughly in accordance with established “in-house” procedures. A reply will be sent to you within ten working days of receipt of the letter.

** If you feel that your grievance has not been satisfactorily addressed, please notify Letzone by return. Following a further review of the matter, a Final Viewpoint Response will be sent to you within twenty working days. This will conclude our internal complaints handling procedures. If you remain unhappy our decision, you may refer the matter to The Property Ombudsman within 6 months of the date of our Final Viewpoint Response. Details of The Property Ombudsman can be found at www.tpos.co.uk.
Last updated at 9:15 AM 01/11/2017 by allAgents

Awards won by Letzone

Regional Awards won by Letzone

Individual Branch Awards

Bromley, BR2



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