71% lettings valuation accuracy
80% lettings fee satisfaction
Latest Reviews
View all Reviews 133
21st Jun 2024
reviewed by 'Philippa'
5th Mar 2024
reviewed by 'Carl'
5th Sep 2023
reviewed by 'shaun gordon'
4th Sep 2023
reviewed by 'Paul'
31st Aug 2023
reviewed by 'Mandy Paterson'
24th Mar 2023
reviewed by 'j'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 71% | 80% | £325 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 76 | 29 | 0 | 0 | 0 | 0 | 1 | 8 |
Areas covered
Address
8 Harris Close
Frome
Somerset
BA11 5JY
01373 454188
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jul 14,2012
Jul 14,2012
19
people found
this helpful
this helpful
We have been dealing with Lettings R US for five years now and are a little surprised by some of the comments on this website. We have recently moved house and were happy with how everything was handled. The staff at Lettings are always approachable ...
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Jul 18, 2012
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(1)
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Jul 13,2012
Jul 13,2012
35
people found
this helpful
this helpful
Richard Candy is the most unprofessional person I have EVER met, that also goes for the Letting Agency & I use that title VERY loosely.. I let my house from LettingsRus. He lied about ...parking..its terrible, double glazing....its not, the boiler...it doesn't give ...
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What agent could do to change your mind?
Tell the truth, be professional, become a member of a legislative body, took responsibility for his VERY bad practice. Learnt some manners.Attached Filesnbsp;
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Jun 03, 2021
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(9)
Let’s start from my first meeting of Richard candy from “Lettings R us “
On my veiwing of my property he had the cheek to ask me out ? what was he thinking the slime bag! ??♀️ I had a leak that I called about that was running down my wall and got told that as it’s covid no one can come out!! I had to pay someone, but because I couldn’t afford a real trades man I had no receipts I was not reimbursed!! it was actually the toilet leaking so not something that can wait!
They ca ...
Jul 13,2012
Jul 13,2012
24
people found
this helpful
this helpful
Three years ago i approached a then YOUNG lettings r us,that had just started out about a house that became available NEAR wynford road area of frome.
I viewed the property with my daughter,mr candy came across very charming,smiling,happy go lucky ...
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What agent could do to change your mind?
get properly registered.........Attached Filesnbsp;
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Jun 28, 2013
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(9)
Our reputation is not severely tarnished by a few people (some not even tenants) posting on this website. We deal with genuine complaints in house until they are resolved and both parties are happy. If you are one of these genuine cases then please email us with your true name and issue so that we can address your problem professionally. ...
Jul 03,2012
Jul 03,2012
14
people found
this helpful
this helpful
I would like to say that Lettings R Us are without a doubt the most thorough and professional letting agents I have dealt with in my 14 years of renting. They are pleasant and always contactable should any issues arise.
The negative reviews below are quite ...
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Jul 18, 2012
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Jun 23,2012
Jun 23,2012
17
people found
this helpful
this helpful
My partner and I have rented from Richard Candy on three occasions and everytime we were 100% happy with him and his company. He is professional, helpful and well liked by us and we can only recommend him highly. We are currently letting with another estate ...
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Jul 18, 2012
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May 12,2012
May 12,2012
18
people found
this helpful
this helpful
So many people are getting this wrong¢â‚¬Â¦ I am a tenant of Lettings r us and have been for 5 years, if they were liars and kept taking tenant's deposits and marching into properties without knocking I would not have been renting with them for so ...
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Jul 18, 2012
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May 11,2012
May 11,2012
37
people found
this helpful
this helpful
This guy will tell you what u want to hear .....then change his story when it suits. After moving into one of his propertys his attitude changed. He entered the property without my knowledge..I found out through my landlord a few months afterwards... I ...
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Jul 19, 2012
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(3)
Thank you for your comment. ...
May 10,2012
May 10,2012
21
people found
this helpful
this helpful
I was advised to have a look at this website after one of my friends looked at it because they were looking for a property in Somerset area and it happened that Lettings r us had a lot of properties to offer therefore they wanted ...
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Jul 12, 2012
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(4)
This comment has not been put on the website from ourselves. We are a professional agent. We do not let ourselves into tenants properties without giving the tenant the 24hrs notice required and we do inspections every quarter (the tenant generally has at least one weeks notice of these). We give receipts when we take money and write on the receipt what the money is for and give it to the tenant. ...
May 02,2012
May 02,2012
30
people found
this helpful
this helpful
Richard Candy is the biggest liar of an agent I have ever met. He appears to ignores all tenants rights under housing law. He browbeats tenants, forces inspections on them at far too frequent intervals. He does nothing to address landlords who break the law, ...
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Jul 12, 2012
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We conduct inspections every quarter and the tenants have at least one weeks notice for these to happen and can fix a date and time when they would like these to happen. If landlords break the law then we step in and resolve the issues. In your situation Collette we informed the landlord to turn the power on immediately and he did. Richard has never been a farmer and has always been in the property business this is why we are one of the top agents in Frome for letting and one of the fastest grow ...
Feb 29,2012
Feb 29,2012
28
people found
this helpful
this helpful
Id strongly advise against having any dealings with Richard Candy or Lettings r us.we ignored friends advice an pressed ahead with renting from Lettings r us.The nightmare started when we handed in our months notice.Mr Candy would turn up any time of ...
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Jul 12, 2012
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When tenants hand there notice in then we readvertised the property to find a new tenant for when the tenancy ends so that the landlord is not out of pocket for rent. We do not just turn up for viewings we will give at least 24hrs notice with a time and day. We do not claim for minor wear and tear incidents but damages to the property and rent arrears. We also have to go through the DPS for any claims as this is a government scheme and we legally have to adhere to the scheme's process. I do not ...
Jan 29,2012
Jan 29,2012
29
people found
this helpful
this helpful
I would never recommend this agent to anyone, from the minute we met Richard he lied to us. We were told the property was all going to be done through them, we could contact them anytime of the day and all problems will get sorted ...
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What agent could do to change your mind?
Never lied and been honest, not in it for money!!Attached Filesnbsp;
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Jul 12, 2012
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(3)
I do not know who any of you are but if a landlord first informs us that we will be managing the property and then changes there mind that is there prerogative. The landlord also informs us if it is going to be a long term let or a short term one and we have to go by what they tell us, unfortunately they can changed there mind. We are a professional company and go through the inventories with the tenants at the property both on the move in and the move out, the tenants get a copy of the move in ...
Dec 20,2011
Dec 20,2011
30
people found
this helpful
this helpful
Absolutely unprofessional, rude and liars! The representative is a very dishonest person - he said that the house will be professionally cleaned before we signed the agreement and put the deposit down. When we received the keys to the property we've realised that most of ...
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What agent could do to change your mind?
He was very dishonest, unprofessional and very rude. He needs to stop lying to people and treat them with respect.Attached Filesnbsp;
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Jul 12, 2012
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(1)
We are a professional company and in the contract the tenants have to have the carpets professionally cleaned on vacating the property. If this is not done then it will come out of the deposit. When a tenant hands in there notice then we put the property back on the market so that the landlord does not lose any rent we aim to find a tenant as soon as the tenant vacates. We give 24hrs notice with a time and date of when we would like the viewing to take place but the tenant can change these if in ...
Sep 06,2010
Sep 06,2010
30
people found
this helpful
this helpful
Never ever rent a property through this agent! Totally unprofessional and rude. Stinging us for our whole deposit even though we only lived in the property for 6 months. If you do use this dreadful company, I recommend a good solicitor! ...
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Jul 12, 2012
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We are a professional company and we conduct our business in a professional manner. All deposits get lodged into DPS which is run by the government and we legally have to do this. We claim for rent arrears, cleaning of the property and any damages. We have to adhere to the DPS process when claiming and can not just take deposits so there must be a reason that you did not get your deposit back. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in Frome 
