Letters of Distinction
3.8/5, 65 reviews
69% recommended
89% lettings valuation accuracy
69% lettings fee satisfaction
Letters of Distinction offer a wide ranging service for both Landlords and Tenants alike and can offer specialist advice on property investment as well as residential lettings in York and the surrounding areas. show more Letters of Distinction offer a wide ranging service for both Landlords and Tenants alike and can offer specialist advice on property investment as well as residential lettings in York and the surrounding areas.

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Latest Reviews

 View all Reviews 65
11th Jan 2020
reviewed by 'Abi'
“Would give 0 stars if I could. Weeks of chasing to respond to emails and fobbed off to be told 'we ......”
11th Jan 2020
reviewed by 'Matt'
“Victoria North - Useless, rude, unprofessional and incompetent. We left the flat absolutely spotless and then charged a ridiculous £220 out ......”
19th Nov 2019
reviewed by 'A'
“Terrible experience. The staff are extremely rude and unprofessional, particularly Victoria North. Despite chasing them and giving them 42 days to ......”
28th Sep 2019
reviewed by 'Amanda'
“Sally Male is THE BEST! We just moved to York from the United States and we couldn't find a place ......”
22nd Aug 2019
reviewed by 'David'
“They always side with the landlord, even when the landlord is clearly in breach of contract. Repair requests take forever ......”
21st Aug 2019
reviewed by 'David'
“I rented through them for 5 years.Never get things resolved and they always side with the landlord.Repair requests take ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 89% 69% £450 £1,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
25 4 17 16 1 0 2 0 0 0
Areas covered
Address

169 Holgate Road
York
North Yorkshire
YO24 4DF
01904 529539

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Latest Properties

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“Very helpful with all matters regarding moving into the property, ......”

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Jun 25,2015
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Francesca
By: 'Andy'
Jun 25,2015
2 people found
this helpful
Very helpful with all matters regarding moving into the property, especially when I was on holiday at the time, so minimal fuss and keeping things easy was much appreciated....
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“We dealt with Rebecca from the start of our search ......”

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Jun 24,2015
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Rebecca
By: 'TonyV'
Jun 24,2015
2 people found
this helpful
We dealt with Rebecca from the start of our search and after finding an excellent property we completed the move with no problems whatsoever. Rebecca was professional, punctual and friendly and the whole process was an easy task. Documentation was efficiently completed and we would ...
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“Excellent and caring service throughout. This was our first experience ......”

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May 25,2015
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Scott
By: 'PS'
May 25,2015
2 people found
this helpful
Excellent and caring service throughout. This was our first experience of letting a property, and Scott and Sophie helped guide us through the experience perfectly. They kept us up to date throughout the proceedings and were always there to answer any questions that we had....
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“I was unfortunately very disappointed when my first purchase with ......”

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May 19,2015
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Duncan
By: 'Vicky'
May 19,2015
1 people found
this helpful
I was unfortunately very disappointed when my first purchase with Letter's of Distinction fell through, but how delighted was I a couple of days later to get a call from Duncan to inform me of another property just around the corner due to go on ...
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“Very professional and friendly service from viewing the property up ......”

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Apr 23,2015
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Francesca
By: 'Marina'
Apr 23,2015
1 people found
this helpful
Very professional and friendly service from viewing the property up to the completion of the transaction and paperwork. We were very happy with the suppor we received....
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“Excellent Service from Francesca, made us feel extreamly happy and ......”

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Apr 23,2015
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Francesca
By: 'adamrdavies1'
Apr 23,2015
1 people found
this helpful
Excellent Service from Francesca, made us feel extreamly happy and excited about our new flat. Would recommend Letters of Distriction to anyone looking to buy or rent. Francesca, was very patient and helpful towards ourselves. A* Service Kind Regards Adam and Hannah...
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“A really personable service and positive experience. Duncan worked hard ......”

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Apr 21,2015
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Duncan
By: 'Amanda'
Apr 21,2015
1 people found
this helpful
A really personable service and positive experience. Duncan worked hard to ensure communications at all levels were tight and efficient. Credible and professional; e even chased people up whilst he was on holiday! I would definitely use this company again in the future....
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Comment on agent fees
Very competitive and value for money given the effective service; I really felt a willingness to want to go the extra mile.
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“I have received excellent, prompt and proactive support from Scott ......”

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Apr 16,2015
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Scott
By: 'FB'
Apr 16,2015
0 people found
this helpful
I have received excellent, prompt and proactive support from Scott and the team. As a new landlord, they have helped me every step of the way with practical and pragmatic advice. They always follow up promptly on queries, their rates are competitive and their approach ...
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“We have worked with Letters of Distinction for 3 years and ......”

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Apr 15,2015
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Francesca
By: 'Sarah'
Apr 15,2015
0 people found
this helpful
We have worked with Letters of Distinction for 3 years and they have proved to us time and time again how professional they are. From the initial evaluation through to happy tenants they have always been a pleasure to work with. Our property has always quickly ...
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Comment on agent fees
We would of course always like lower fees - Thank you!
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“Rebecca and the rest of the team at Letters of ......”

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Mar 26,2015
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Rebecca
By: 'Amy'
Mar 26,2015
0 people found
this helpful
Rebecca and the rest of the team at Letters of Distinction could not have been any more helpful. Throughout the whole process they were happy to answer any questions I had (and I had many!). I would not hesitate to recommend to others....
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“i have used letters of distinction for many years and ......”

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Mar 23,2015
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Francesca
By: 'edward'
Mar 23,2015
0 people found
this helpful
i have used letters of distinction for many years and have always found them very professional. Francesca was very efficient and a new tenant was found very quickly...
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“Duncan has offered exceptional service, responsiveness and patience. In what ......”

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Mar 19,2015
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Duncan
By: 'Jimmy'
Mar 19,2015
0 people found
this helpful
Duncan has offered exceptional service, responsiveness and patience. In what proved to be a drawn out purchase (no fault of Duncan and the team) their professionalism was unswerving. I would not hesitate to recommend Sellers of Distinction or Duncan to anybody....
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“Richard, and those of his team with whom I have ......”

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Mar 19,2015
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Richard
By: 'Riverside'
Mar 19,2015
0 people found
this helpful
Richard, and those of his team with whom I have had phone or email contact, have always been unfailingly polite and I have had no issues with getting things done, or a response to any requests from me. The tenants found for the apartment have ...
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“Dealt with the change over of tenancy in a professional ......”

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Mar 19,2015
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Francesca
By: 'Steve'
Mar 19,2015
0 people found
this helpful
Dealt with the change over of tenancy in a professional and personal manner. Excellent service as we are absentee landlords it is great to know we have such good agents looking after our property....
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“Didnt always carry out actions as they said they would. ......”

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Mar 18,2015
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Rebecca
By: 'Mobile'
Mar 18,2015
1 people found
this helpful
Didnt always carry out actions as they said they would. Poor attitude and customer service, they seemed to forget that we are the customer. Knowledge of the property and legal details not as good as expected. I wouldn't recommend and have discouraged friends and colleagues ...
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What agent could do to change your mind?
Improve customer service and consider who the customer is.
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By: Letters of Distinction
Mar 19, 2015
View all comments (2)
Thank you for your review, we are very sorry to hear you have not been happy with our service. We do receive lots of positive feedback on our service levels but we are by no means complacent. As a company we are very keen to speak to anyone who might have had a negative experience with us, so we can ensure that we can continue to improve our service and meet our customers' expectations. If you would like to contact us directly we would appreciate the opportunity to rectify the situation. ...

“From the moment i contacted Letters of distinction they made ......”

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Mar 04,2015
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Scott
By: 'Mark'
Mar 04,2015
0 people found
this helpful
From the moment i contacted Letters of distinction they made the whole process easy. They managed all aspects of the new tenants arriving and getting settled in. As a time poor individual it was perfect for me. Mark...
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“Letters of Distinction have been exemplary from start to finish. ......”

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Mar 03,2015
Minithumbup
By: 'Wetherby'
Mar 03,2015
1 people found
this helpful
Letters of Distinction have been exemplary from start to finish. On moving in I was shown all of the things I needed to know about the apartment with a comprehensive walk through. On the occasions I needed to request a repair, people got back in ...
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N/a
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“I have used this company for over ten years they ......”

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Feb 02,2015
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Rebecca
By: 'Akllison'
Feb 02,2015
0 people found
this helpful
I have used this company for over ten years they gave always been effective in finding good tenants. I have always found their service to be prompt they always do what they say they will. Rebecca has recently been most helpful in finding a new ...
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“We rented from Letters of Distinction as managing agents over ......”

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Jan 28,2015
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Brigitte
By: 'Sam'
Jan 28,2015
0 people found
this helpful
We rented from Letters of Distinction as managing agents over the past three years. They really were a breath of fresh air compared to some of the agents we have dealt with in the past. Dealing with maintenance issues was easy and the team apply ...
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“For the past ten years I have used Letters of ......”

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Jan 28,2015
Minithumbup
By: 'SEP-H'
Jan 28,2015
0 people found
this helpful
For the past ten years I have used Letters of Distinction to manage my Apartments which they have done to my complete satisfaction. Whichever member of the team I have had contact with they have all been most helpful, professional and informative. When an Apartment ...
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Comment on agent fees
Agents fees seem to be pretty standard with a selection of Landlord services to choose from.
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“The most deceitful, fake and conniving agents I have ever ......”

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Nov 21,2014
Minithumbdown
By: 'Jon'
Nov 21,2014
2 people found
this helpful
The most deceitful, fake and conniving agents I have ever dealt with. I needed a place quickly and they were all so quick to find me a half cleaned, half furnished flat that they called a "stunning, fully furnished" one. I cleaned the place up ...
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What agent could do to change your mind?
Have some moral standards and not try to rob me at every turn.
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By: Jon
Jan 05, 2015
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Hi, I didn't call every time a bird came into my house, however I did contact once over the phone and complained once in person, which I thought was enough. I did have to let 4 birds out of the house in total. I was not informed of the precise nature of difficulties of fitting the cowell. I was just told that scaffolding may be required. However, I accept that the matter was more difficult than I had imagined. Your team did not force themselves in, and that I never stated. However, if an ...

“If you are looking for a letting agent in York ......”

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Sep 22,2014
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Scott
By: 'Happy'
Sep 22,2014
1 people found
this helpful
If you are looking for a letting agent in York then don't look further than Scott Littlefair and his team. Scott 'hand held' my wife and I through the whole process since we were first time landlords. The team are knowledgeable and helpful and a ...
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“My experience of Letters of Distinction appears to match Ingrid ......”

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Aug 19,2014
Minithumbdown
By: 'Yorkie_landlord'
Aug 19,2014
4 people found
this helpful
My experience of Letters of Distinction appears to match Ingrid and Ralph's below. If you want to spend a large percentage of your rent in commission to an agency who regularly contact you and forward you voicemails from tenants who cannot pay their rent instead ...
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“I have never received such awful awful customer service in ......”

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Jul 24,2014
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Scott
By: 'Ralph'
Jul 24,2014
3 people found
this helpful
I have never received such awful awful customer service in all my years dealing with letting agents - my advice is use another, if you want to pay through the teeth for their services and feel like you'd be better off doing it yourself - ...
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“Awful, awful experience with Letters of Distinction in York. Wouldn't ......”

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Jul 01,2014
Minithumbdown
By: 'Sarah'
Jul 01,2014
4 people found
this helpful
Awful, awful experience with Letters of Distinction in York. Wouldn't recommend them even if you were desperate for a property to let. We let a property a few years ago, and we were told that our security bond would be held by them (rather than ...
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“The Agent promised to find the most suitable tenant for ......”

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Jan 09,2014
Minithumbdown
By: 'Ingrid'
Jan 09,2014
6 people found
this helpful
The Agent promised to find the most suitable tenant for my particular well furnished looked after and private property. They contacted me almost immediately and informed me that the very first applicants were a respectable, well researched couple, and well worth having as tenants. After ...
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What agent could do to change your mind?
Show SOME CONSIDERATION for the landlord.
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“We chose LoD as they were a local family owned ......”

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Jul 01,2013
Minithumbdown
By: 'YorkDweller'
Jul 01,2013
6 people found
this helpful
We chose LoD as they were a local family owned company and was given a great sell about the whole management of our property while we worked away from York. Unfortunately their selection of tenants was poor as was the whole (lack of) management of ...
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“From the landlord perspective this agency ensures it maximises your ......”

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Jun 20,2013
Minithumbdown
By: 'Sarahb'
Jun 20,2013
7 people found
this helpful
From the landlord perspective this agency ensures it maximises your profits but from the tenant perspective they are rigid, lacking in any kind of empathy, too quick to use your money on their in house services and on occasion hostile. They run a tight ship ...
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What agent could do to change your mind?
Flexibility and a less adversarial approach.
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“Letters of Distinction are a family run business who operate ......”

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Oct 09,2011
Minithumbup
By: 'Nigel'
Oct 09,2011
1 people found
this helpful
Letters of Distinction are a family run business who operate as a much larger professional organization. Their service both to me as a landlord and my tenants is second to none. I use a number of different letting agents who look after my properties throughout ...
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“I have been letting my property in York through Letters ......”

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Oct 04,2011
Minithumbup
By: 'Sera'
Oct 04,2011
1 people found
this helpful
I have been letting my property in York through Letters of Distinction for about 5 years now. During this time I have very rarely had to deal with anything in relation to my property. L of D manage everything for me and I don't have to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Letters of Distinction

Regional Awards won by Letters of Distinction

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