89% sales valuation accuracy
94% sales fee satisfaction
90% lettings valuation accuracy
77% lettings fee satisfaction
Lauristons Estate Agents have been established since 1994, offering a comprehensive range of property services to the local communities in Wimbledon, Putney, Balham, Kennington and Battersea including Residential Sales and Lettings, Property Management, Block Management, New Homes Sales, Land & Development, Financial Services, Conveyancing Services, Surveys and Corporate Relocation. Throughout that time ...
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Lauristons Estate Agents have been established since 1994, offering a comprehensive range of property services to the local communities in Wimbledon, Putney, Balham, Kennington and Battersea including Residential Sales and Lettings, Property Management, Block Management, New Homes Sales, Land & Development, Financial Services, Conveyancing Services, Surveys and Corporate Relocation. Throughout that time we have always been passionate about the added value we offer to our customers and clients in achieving their ambitions and the importance of our responsibilities and commitments as we move people. - See more at: http://www.lauristons.com/#sthash.FfynqUE5.dpuf
Latest Reviews
View all Reviews 528
28th Aug 2023
reviewed by 'Ben'
16th May 2022
reviewed by 'Maria Taibo'
16th Sep 2021
reviewed by 'Victoria'
24th Jun 2021
reviewed by 'Gary'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 94% | £230,000 | £1,900,000 |
| Lettings | 90% | 77% | £550 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 115 | 3 | 158 | 32 | 89 | 7 | 73 | 2 | 41 | 8 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Feb 11,2015
Feb 11,2015
1
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Jay is an abosolutle star he is so helpful and his word is gospel the way he eases your worrys and concerns is second to none he is a very pleasant person and fun to be around...
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Feb 09,2015
Feb 09,2015
0
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Claire was thorough, organised and always available. Good service and always responsive. No problems to report and the flat was always sorted quickly....
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Feb 08,2015
Feb 08,2015
0
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After 4 months with another Agent placed my property with Lauristons and almost immediately received notification of potential clients viewing the property. Offers soon came in and I was happy to accept an offer very close to my asking price within 4 weeks of starting with this ...
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Comment on agent fees
Fees were very reasonable.
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Feb 06,2015
Feb 06,2015
0
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Lauristons kept in contact with me during the process of finding a tenant, kept me well informed of their progress and found very reliable tenants with strong credit scores; I was happy with the rental income that they achieved for me and, to be honest, ...
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Feb 06, 2015
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Thank you for your lovely comments Sarah. Best wishes Silvia - Lettings Director ...
Feb 06,2015
Feb 06,2015
0
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faster and more efficient than their competitors. their secret , time and caring for requirements of both parties .keep up the excellent work.
Nicholina....
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Feb 06, 2015
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Thank you so much for your kind words of encouragement and support. Best wishes, Silvia - Lettings Director ...
Jan 17,2015
Jan 17,2015
0
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this helpful
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Since the first time I came to Lauristons to get informations about a potential property to purchase, she was extremely professional and friendly and she made me feel welcome as a customer and treated with absolute respect and honesty.
She played an important part in ...
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Dec 10,2014
Dec 10,2014
0
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I bought a flat in Stockwell in November 2013 that was not due for conversion completion until October 2014. Jonathan kept us up to date throughout the building works.
We moved in and there was barely a hitch or hardly any snagging list. they were accurate with ...
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Dec 08,2014
Dec 08,2014
0
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we were relieved when our relationship with Lauristons ended, we thought we did not get value for money. To begin with, the property was presented as immediately available but several days after we made our offer, Lauristons informed us that the landlord needed two more ...
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What agent could do to change your mind?
1. More attentive and responsive, reply to emails or set up an out of office reply with other agents to be contacted 2. make sure that an inventory is carried out, particularly if that is specified in the contract 3. Make sure that the landlord is ready to move out when advertising the availability date 4. even when the property is not managed, make sure to act as an intermediary between the landlord and the tenant (as we have experienced with other agents)Attached Filesnbsp;
Comment on agent fees
We paid as much as we did with other agents in the past and after that but we feel we got less. Basically, the agent was really present (and with wrong information about the availability of the flat) only during the initial phase of the negotiations in which we ended up paying more than the posted price.
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Jan 15, 2015
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Dear Paola and Mattia
Thank you for constructive feedback and recommendations on how our service and communications can be improved. We regret that your experience was not to the high standard our reputation has been built on.
I apologise for any inconvenience caused throughout your tenancy, and I will ensure that your previous landlord is aware of the feedback as well to avoid these issues recurring with future tenancies.
Best wishes
Silvia Eldawi
Lettings Director ...
Dec 05,2014
Dec 05,2014
0
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I recently bought a property, and Jonathan Roberts form Lauristons was the broker who managed the process.
Jonathan was very professional and thorough in handling the whole process, and his help and diligent follow up were crucial during the process.
Also, Jonathan always had a ...
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Nov 11,2014
Nov 11,2014
7
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Sick a tired of getting phone calls from this office! I though about selling my property 2 years ago and all I get now is jumped up estate agents calling me. Last week Nigel called me and tried to bully me in to letting me allow ...
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What agent could do to change your mind?
STOP CALLING MEAttached Filesnbsp;
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Jan 02, 2015
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I have to say that a response was not needed nor was it expected. However this response is laughable and shows a true lack of professionalism. Not only does this response insinuate that my review is not factual, it also does not offer any form of compassion or understanding.
The reason Mr Budd why I did not bring this up on the telephone is that I did not wish to listen to you tell me what to do any further and arguing with you would of only prolonged the conversation. It was not until my ne ...
Sep 25,2014
Sep 25,2014
4
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this helpful
this helpful
We were mis sold our flat, lied to about what was going to be in the flat i.e. individual mail boxes which I had to fight with the builder to get. Were told we would be able to upgrade certain things in flat but ...
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What agent could do to change your mind?
Be honest and truthful don't just be thinking of the percentage your going to earn.Attached Filesnbsp;
Comment on agent fees
The flat was rejected by a couple then they had the cheek to ask for an extra ‚£5000 on top of what everyone else paid in flat.
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Nov 10, 2014
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Dear Writer,
We are very sorry to hear of your disappointment in your recent purchase.
For any off plan purchase, details within the development brochure and marketing material, along with those distributed to your solicitor, are caveated that they may be subject to change.
We will always endeavor to ensure that all information we present to potential purchasers is as accurate as possible, though are of course only able to rely upon the information provided to us at the time.
With re ...
Sep 24,2014
Sep 24,2014
9
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this helpful
Kyle was a true professional from the moment we met him. He provided a detailed & realistic valuation on our property. Once deciding to instruct Kyle, he managed to deliver the service he promised from start to finish. Creating and oversea the marketing of our property, ...
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Comment on agent fees
More than acceptable
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Sep 14,2014
Sep 14,2014
0
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Excellent service from the initial valuation where good advise was offered to the marketing of the property where an offer was achieved which slightly exceeded my expectation. Always found Jade to be informed on the situation, proactively assessing any issues. This is a personable and ...
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Comment on agent fees
No problem.
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Sep 12,2014
Sep 12,2014
0
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Nicole has been incredibly helpful throughout the process and has done an excellent job of smoothing the way between both parties. I'm really grateful for all of her help and professionalism....
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Sep 06,2014
Sep 06,2014
0
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All the team members that I came into contact with were very good but I have rated my experience as excellent mainly due to the determination and professionalism of my negotiator Nicole in getting the sale through as quickly as possible. I was very impressed ...
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Comment on agent fees
I think all Estate Agents fees are expensive however, Lauristons were competitive and given the excellent service I received I am very happy with their fees and have nothing to complain about at all!
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Sep 05,2014
Sep 05,2014
0
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The service was very good, staff always approachable and helped me through the process with ease. The staff were very good at working around my precious cat and made sure the flat and viewing were safe for her, she also liked the staff who were ...
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Comment on agent fees
The fees were good and I would recommend for ease to use the online convancying from lauristons, it made thinks so much easier
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Sep 04,2014
Sep 04,2014
1
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I found the people I dealt with at Lauristons to be pushy, unable to hear what is said to them and, evidently, far more interested in my buyer than myself as the seller.
If they weren't so anxious to grab their commission as quickly as ...
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What agent could do to change your mind?
Made me feel valued as a seller and not just a provider of their commission.Attached Filesnbsp;
Comment on agent fees
Fees were excessive considering the fact that they did next to nothing to earn them and treated me without respect.
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Sep 03,2014
Sep 03,2014
0
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The sales process had a few bumps along the way especially after the survey report was received by the buyer but thanks to Richard's excellent negotiation skills we were still able to get the best possible price for the property. I am really glad we ...
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Comment on agent fees
Amazingly Lauristons had the lowest fee amongst all the estate agents we contacted. Yet I doubt they would have provided the level of service provided by Lauristons.
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“I would not recommend Lauristons Wimbledon, primarily because their communication ......”
Sep 03,2014
Sep 03,2014
0
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I would not recommend Lauristons Wimbledon, primarily because their communication with us was so poor during the viewings stage of our sale. Conveyancing dealt with by Nicole was excellent, but I do not have a good word to say about Kelly the agent responsible for ...
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What agent could do to change your mind?
- Don't pick up to phone all sweetness and light, and then shout across the office Vendor 140! and make rude comments about me WITHOUT remembering to press the mute button. - Don't come to my house and make fake comments about how much you love it, because they were so obviously not sincere it is untrue. Just be professional, that is all that is required. You are not buying it after all. - Communicate with your buyers about how viewings have gone rather than treating them like something sticky and unpleasant on the bottom of your shoe when they ring for feedback. I shouldn't have even had to ring for feedback, you should ring me!Attached Filesnbsp;
Comment on agent fees
The house was always going to be a quick sale (it sold the week after the open day) so for the work involved the fees were extortionate.
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Sep 03, 2014
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Dear Christina,
I am very sorry to hear that you experienced issues with a member of our team during the viewing stage of your sales process. It is our aim to provide feedback to all of our clients within 24 hours of a viewing being conducted, the only exception to this would be viewings conducted on a Saturday, and these would be fed back to our clients the next working day. It is a shame that you did not raise your concerns with me at the time, this would have allowed me to manage the commu ...
Sep 03,2014
Sep 03,2014
0
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Nicole was excellent in chasing down the whole chain to ensure we exchanged. The agents and solicitors in the chain above were slow, non-responsive and constantly kept finding new issues which would have derailed the whole chain but she kept everyone informed and worked collaboratively ...
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May 30,2014
May 30,2014
3
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Honestly, I would warn everyone to AVOID dealing with Lauristons in Wimbledon, I was the process of purchasing a property with them, when they suddenly put the property back on the market and told me that unless I increased my offer by some £30,000, the vendor ...
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May 30, 2014
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It is interesting that Lauristons have only responded to this issue now that a review has been left. Prior to that, I was 'fobbed off' with the comments I have already detailed.
I would imagine the £1200 will not be on record because the sale did not go through.
I stand by comments, as my experience left me considerably out of pocket and shocked at the underhand tactics of Lauristons. ...
May 21,2014
May 21,2014
0
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this helpful
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We really enjoyed dealing with Andy and believe his tenacity, proactive approach and commitment to the process ensured that the sales went through as quickly and as painlessly as possible!!! We found Andy to be professional, friendly and supportive at all times. He was always ...
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May 01,2014
May 01,2014
0
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By far the worst Estate Agent I have ever had to deal with. After just five weeks of living at the property the landlord decided to sell at which point Lauristons marketed the property immediately, breaching the tenancy agreement in the process.
The tenancy wasn't ...
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May 01, 2014
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Dear Alex,
Thank you for your comment, the landlord decided to sell your proeprty shortly after move in, we were unaware of this plan upon letting the property, but never the less we did take their instructions to sell. It was not our decision to sell the property nor is it in breach of the tenanancy agreement to sell a property with tenants in sitio.
Requests were made to you and no viewings went ahead without your prior notice as far as I am aware, when any were reported to be inconveni ...
Apr 15,2014
Apr 15,2014
2
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this helpful
this helpful
I've rarely had positive dealings with letting agents in the past, but Lauristons failed to live up to even the paltry standards of their own profession.
We've lived in the same property for many months and have had to repeatedly chase and cajole Lauristons over ...
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Apr 25, 2014
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Thank you for a review, I encourage you to get in touch with me directly on [email protected] so I can address your concerns directly.
A few points on the above, if the landlady has choosen to not carry out an inventory then it would be harsh to claim Lauristons to be at fault as a result. We do safety checks and ask security questions when giving out keys, so you may not be aware that these were asked in some ways, but I agree requesting an ID at all times would be preferable where ...
Apr 08,2014
Apr 08,2014
0
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I am used to dealing with agents during my professional day and have a widely varying experience of them. On this occasion, I encountered Lauristons in my personal capicity, as a private prospective purchaser. These guys were outstanding. For the most part, I dealt with ...
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Apr 07,2014
Apr 07,2014
0
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I have just started living in a property managed by Lauristons. My property manager is Louise Brown and she has been very efficient in dealing with the issues that have arisen in the flat. From having a blocked drain dealt with to ensuring we had ...
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Apr 07,2014
Apr 07,2014
0
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Susan Lamont is a fantastic administrator. She is efficient and organised and she goes the extra mile. On one occasion we were in the middle of quite a big redecoration which the contractors had delayed. Susan had already planned her annual leave and while on ...
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Apr 07,2014
Apr 07,2014
0
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I write with regard to the recent purchase of our new home at 15 westmark point and would like to thank all the staff at Lauristons for their extremely welcome assistance and diligence in securing a successful outcome in the sale.
In particular we would like ...
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Apr 07,2014
Apr 07,2014
0
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There were 7 days of building works between tenancies which included replacing broken fencing with the neighbouring properties. During this time Susan was exceptionally vigilant and liaised with the next door neighbours who were not always cooperative. She is unfailingly accessible and courteous, efficient and prepared ...
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Apr 07,2014
Apr 07,2014
0
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Unfortunately the process of buying our first place was made very stressful and drawn out by a vendor that kept us hanging on and continualy increasing the price AFTER our offer had been accepted. From offer being accepted to completion the process will have taken 1 ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 1:10 PM 15/01/2016 by Ryan Palattao
