Knight Frank
2.5/5, 90 reviews
39% recommended
68% sales valuation accuracy
77% sales fee satisfaction
Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major ... show more Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major developers, investors and corporate tenants. For further information about the Company, please visit KnightFrank.com.

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Latest Reviews

 View all Reviews 90
27th Nov 2024
reviewed by 'Guillermo'
“In July this year I had an offer accepted STC on a property marketed by Knight Frank. The agent dealing ......”
23rd Oct 2024
reviewed by 'Yana'
“Absolutely awful experience! Very dirty flat, and they use a shady inventory report agency too! Which uses pictures of the ......”
12th Sep 2024
reviewed by 'Anna Lengyeltoti'
“Absolutely terrible letting agents, they were unable to deal with issues in the property from day and never got fixed ......”
29th Aug 2024
reviewed by 'OM'
“Fantastic customer service & friendly staff who helped me value my property quickly...”
30th Jul 2024
reviewed by 'Анастасия'
“Sebastian Toy from Knight Frank is the worst realtor in the world I've ever spoken to....”
21st May 2024
reviewed by 'Richard'
“we appointed them to sell our property in Queens Park. It was an awful experience and we would not recommend ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 68% 77% £87,500 £21,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 4 11 29 14 0 6 2 3 20
Opening Hours
  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Knight Frank Branches (view all 98)
Aberdeen, AB25
Ascot Slough, SL5
Barnes, SW13
Basingstoke, RG21
Bath, BA1
Battersea, SW11
Beaconsfield, HP9
Belgravia, SW1W

“Meg Jackson was my property manager for two years. In ......”

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Oct 25,2017
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Meg
By: 'Anon'
Oct 25,2017
0 people found
this helpful
Meg Jackson was my property manager for two years. In that time I barely had to contact her, everything we needed fixing or organising was taken off our hands as soon as Knight frank were notified. Had some awful letting agent experiences but this was ...
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Comment on agent fees
High, but standard for London
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“We will never choose Knight Frank again! The firm is ......”

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Sep 28,2017
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By: 'Suzy'
Sep 28,2017
6 people found
this helpful
We will never choose Knight Frank again! The firm is not reliable.We signed the contract in August and paid the 4.5k pounds in September to rent the flat.When we moved to the flat,the agency refused to give us keys.The landlord broke ...
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Comment on agent fees
They charge high agent’s fees.Not worth for the service.
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“Today I arrived to my home finding all the furniture ......”

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Aug 26,2017
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By: 'RH'
Aug 26,2017
4 people found
this helpful
Today I arrived to my home finding all the furniture in the flat shifted and my personal items (shoes and other things) shuffled in my wardrobe. I have also a lot of experience in viewing flats. I have never changed or touched to a tenant's ...
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“Awful service. Been without a kitchen hob for one week. ......”

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Jul 28,2017
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By: 'WimbledonCliftonRd'
Jul 28,2017
6 people found
this helpful
Awful service. Been without a kitchen hob for one week. Poor attitude in management team, awful response times. Shocking customer service....
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“For nearly a year Michael repeatedly contacted me about flat 3 ......”

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Jul 20,2017
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By: 'Buyer'
Jul 20,2017
5 people found
this helpful
For nearly a year Michael repeatedly contacted me about flat 3 ocean wharf which I was interested in buying. Throughout this period he had stated that the current service charge for the property was an amount of £4024. When I commenced reviewing the home management pack I ...
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Comment on agent fees
Not applicable
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“Avoid these bunch of gangsters at all costs. Liars, unprofessional ......”

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May 11,2017
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By: 'Do'
May 11,2017
4 people found
this helpful
Avoid these bunch of gangsters at all costs. Liars, unprofessional and just bad at the job. Gave us the wrong information about the property i.e wrong postcode and council tax banding then after we signed the contract gave us a different postcode and different ...
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Comment on agent fees
Ridiculous fees for what they do. Not earned.
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“Not happy with the services at all ! customer services after ......”

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Mar 21,2017
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By: 'Paul'
Mar 21,2017
5 people found
this helpful
Not happy with the services at all ! customer services after sales is not good at all, can discribe only in one work i.e. HORRIBLE...
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“The most horrible experience one could have with an agency! ......”

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Jan 27,2017
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By: 'Lauren'
Jan 27,2017
5 people found
this helpful
The most horrible experience one could have with an agency! I went through an absolute misery by using Knight Frank. Right from the start, the landlord erected a major scaffolding six days after I moved in and Knight Frank absolutely did nothing about it. I ...
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Comment on agent fees
Over priced and unprofessional agents.
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“The staff in Knight Frank Kings Cross are very friendly ......”

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Nov 09,2016
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By: 'Lu'
Nov 09,2016
0 people found
this helpful
The staff in Knight Frank Kings Cross are very friendly and professional. They have helpfully provided me the useful information. I will recommend this agent to my friends!...
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Comment on agent fees
As expected
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“Tom and his team helped us to sell our property ......”

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Sep 30,2016
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Tom
By: 'Mr'
Sep 30,2016
0 people found
this helpful
Tom and his team helped us to sell our property in Bermondsey in a challenging market, and sealed a deal in circumstances where others would have struggled. We were impressed not only with Tom's professionalism but with his ability to manage multiple parties (some of ...
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Comment on agent fees
As expected
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“The worst company i have ever worked with. Upon moving ......”

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Sep 23,2016
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By: 'None'
Sep 23,2016
4 people found
this helpful
The worst company i have ever worked with. Upon moving in the date moved several times and as they never seem to answer phone everything was through email. We moved in and wasnt given optional furniture like informed before signing tenancy which obviously started a ...
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Comment on agent fees
Bad!
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“I have just sold a flat in Parsons Green, Fulham ......”

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Sep 19,2016
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Mark
By: 'A.S.'
Sep 19,2016
0 people found
this helpful
I have just sold a flat in Parsons Green, Fulham which was negotiated by Mark O'Neill. For various personal reasons this was a very difficult sale for me to deal with so I was lucky to have Mark as my negotiator as he was always, ...
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Comment on agent fees
Good
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“Do not rent a property from Knight Frank. I rented ......”

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Sep 06,2016
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By: 'South'
Sep 06,2016
4 people found
this helpful
Do not rent a property from Knight Frank. I rented a property for 12 months and left it in pristine condition. I was charged £850 for redecorating a property riddled with damp and mildew. *...
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“Most Unprofessional agent who also claimed he is a partner ......”

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Aug 03,2016
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Fairfax
By: 'Vancouver'
Aug 03,2016
4 people found
this helpful
Most Unprofessional agent who also claimed he is a partner there. This person thinks he's a god sent gift to sell real estate and he knows all and buyers are just stupid and he can just about do what he wants. I was a buyer ...
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What agent could do to change your mind?
did not buy.
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Comment on agent fees
did not buy.
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By: Stephen Fairfax
Aug 04, 2016
View all comments (1)
At Knight Frank we work hard to provide the highest quality service for all our clients and I apologise that you felt your experience was not satisfactory on this occasion. I can assure you that your offer was put forward in the best light possible to our vendor, and that it was our vendor's decision that your offer was not at a level that they were willing to accept. We immediately informed you of their decision and of the level that they were willing to accept. If I can be of any further ass ...

“Truly AWEFUL service. Very uncooperative, blinds with non compliance and ......”

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Dec 23,2015
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Angelah
By: 'Tennant'
Dec 23,2015
5 people found
this helpful
Truly AWEFUL service. Very uncooperative, blinds with non compliance and dangerous cords left. Very unhelpful all the way through. Cant emphasize just how bad these people are...
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“Sue Healey had several prospective buyers ready to view the ......”

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Jan 25,2015
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Sue
By: 'Monique'
Jan 25,2015
1 people found
this helpful
Sue Healey had several prospective buyers ready to view the property before it was put on the open market. One of them made an offer which was accepted and when they changed their minds two weeks later, she immediately found another buyer who made an ...
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“Having viewed the house 3 times we were set to buy. ......”

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Aug 14,2014
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By: 'Homeless'
Aug 14,2014
11 people found
this helpful
Having viewed the house 3 times we were set to buy. WE dug deep and came up with a cracking offer. The Agent called to tell us we were the preferred bidder at 12.20 pm if we could agree terms. We agreed to pay a deposit to ...
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“I invited this agent to come to value my Chelsea ......”

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Aug 04,2014
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By: 'Caroline'
Aug 04,2014
6 people found
this helpful
I invited this agent to come to value my Chelsea flat. 3 well-mannered (3! Surely one would have been quite enough) but rather characterless individuals appeared at the due time and sat woodenly on my sofa while they ran through their spiel. They valued my flat at 1.5 ...
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What agent could do to change your mind?
Sending 3 wooden top negotiators to value my property was 2 too many. They massively undervalued my property by 500k.
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“I was involved with two property sales. One on behalf ......”

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Jun 30,2014
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By: 'Peter'
Jun 30,2014
1 people found
this helpful
I was involved with two property sales. One on behalf of a friend who sadly died, 88 Narrow Street, E14 and my own property at 39 Vitoria Wharf. Overall in both instances all staff were exceptional in the professionalism, availability and sensitivity. The process was well timed ...
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“James Ackerley is one of the Agents at Knight Frank's ......”

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Apr 02,2014
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James
By: 'James'
Apr 02,2014
10 people found
this helpful
James Ackerley is one of the Agents at Knight Frank's Gulidford branch; we have previously had positive experiences with other agents but James was shockingly rude, argumentative and patronising to the point that we made an official complaint to Knight Frank's Head of Residential Business, ...
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What agent could do to change your mind?
Been polite and pleasant rather than rude, argumentative and verbally aggressive on the phone!
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“We rented a property via Knight Frank in Beaconsfield. We ......”

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Feb 13,2014
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suzy
By: 'nikki'
Feb 13,2014
5 people found
this helpful
We rented a property via Knight Frank in Beaconsfield. We were assured that a Knight Frank Managed property meant that we would have a 24 hour helpline and that they would ensure that all issues were dealt with promptly. We paid the rent for a year ...
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What agent could do to change your mind?
This Agent has a prestigious brand and should have a duty of care to anyone who deals with them. Before they represent a property they should make sure that the property details are accurate and they should be willing to stand by their marketing details. If they are only ever interested in the Landlord (taking instructions) they will run out of people willing to be tenants with them as agent. Their poor behaviour will surely catch up with them in the long term.
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“Knight Frank feel no obligation to respect the rights or ......”

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Dec 16,2013
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By: 'Tenant'
Dec 16,2013
5 people found
this helpful
Knight Frank feel no obligation to respect the rights or views of residents. They just try to protect the interests of the landlord. They act without any consultation with residents. They don't even answer to questions raised by residents with regards to service charges, changes ...
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“From start to finish a first class service. The only ......”

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Dec 12,2013
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James
By: 'Johnsonclan'
Dec 12,2013
1 people found
this helpful
From start to finish a first class service. The only agent whowere on time and professional during the valaution. Tim Waring was more than helpful and his advice was invaluable....
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“Having talked to many residents and porters in the whole ......”

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Dec 06,2013
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By: 'Resident'
Dec 06,2013
9 people found
this helpful
Having talked to many residents and porters in the whole Hyde Park Estate and not only Devonport, I can confidently say almost everyone is extremely unhappy, fed up and some are suffering from stress and anxiety inflicted by Knight Frank and the Landlord Church Commissioners. ...
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What agent could do to change your mind?
Knight Frank in my experience is the most dishonest agent. In my opinion if they have been transparent and honest with residents and respected their views and were less greedy and acted for the residents and not against them and cared and understood that some of their decisions that they make purely for selfish reasons would effect our lives, then we both would have had a much better, calmer relationship. Knight Frank lied from day one when they presented themselves and promised things that they never intended to follow.
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“We had an absolutely terrible experience leasing a Knight Frank ......”

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Oct 01,2013
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Anne
By: 'KB'
Oct 01,2013
6 people found
this helpful
We had an absolutely terrible experience leasing a Knight Frank managed property in Kensington. Not only did the company refuse to make repairs to the property while we were leasing the flat, they are trying to stick us with unethical fees that we should not ...
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“I recently rented for a year with Knight frank in ......”

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Sep 12,2012
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By: 'Useless'
Sep 12,2012
5 people found
this helpful
I recently rented for a year with Knight frank in Highbury Stadium. I had heard bad things about them but thought they were just people having bad situations and it would not happen to me. When I moved in there was a problem with the ...
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What agent could do to change your mind?
The agent could treat me like a person
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“I was extremely happy with the level of service, attention ......”

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Aug 21,2012
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John
By: 'L'
Aug 21,2012
1 people found
this helpful
I was extremely happy with the level of service, attention to detail, follow up discipline, problem solving ability and general courtesy. This is a credit to Knight Frank and to John personally. I can definitely recommend the Knight Frank Virginia Water team and will do ...
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“Read every single word of their contract very very carefully ......”

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Jul 15,2012
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By: 'Sue'
Jul 15,2012
6 people found
this helpful
Read every single word of their contract very very carefully before you sign. You might well end up paying their fees even if they don't sell your house! Watch out for "sole selling rights" being applied when you thought you were agreeing to "sole agency". ...
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“I'm using knight frank for a second property I own ......”

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Sep 15,2010
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By: 'Denny'
Sep 15,2010
0 people found
this helpful
I'm using knight frank for a second property I own in central London, have received an excellent service from them compared to the previous agent Foxtons....
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“Extremely lazy agent, tried to charge second set of tenants ......”

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Sep 22,2009
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By: 'ray'
Sep 22,2009
3 people found
this helpful
Extremely lazy agent, tried to charge second set of tenants for the damage done by first set of tenants. took weeks to deliver check out reports, said repairs have been done when they haven't. I would strongly warn you against using this agency....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Regional Awards won by Knight Frank

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