68% sales valuation accuracy
77% sales fee satisfaction
Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major ...
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Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major developers, investors and corporate tenants. For further information about the Company, please visit KnightFrank.com.
Latest Reviews
View all Reviews 90
27th Nov 2024
reviewed by 'Guillermo'
23rd Oct 2024
reviewed by 'Yana'
12th Sep 2024
reviewed by 'Anna Lengyeltoti'
29th Aug 2024
reviewed by 'OM'
30th Jul 2024
reviewed by 'Анастасия'
21st May 2024
reviewed by 'Richard'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 68% | 77% | £87,500 | £21,000,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 11 | 29 | 14 | 0 | 6 | 2 | 3 | 20 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Apr 03,2020
Apr 03,2020
0
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Fantastic service. Sold my flat within weeks of taking it on after previous agent had the flat over a year. Would use again....
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Apr 06, 2020
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Many thanks for your comments and for taking the time to leave a review. ...
Feb 26,2020
Feb 26,2020
1
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Had a terrible experience with knight frank. The agent Luke Johnson in London Canary Wharf didn’t ask us for the offer in written and only agreed verbally and then cancelled the offer after two days sighting an higher offer....
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Jan 29,2020
Jan 29,2020
1
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I would like to recommend the property manager Yasmin Ulhaq as a great professional. She is reliable and responsible, always replies on our queries on maintenance on time. We are in cooperation with different real estates agents as a concierge company and are dealing on ...
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Nov 28,2019
Nov 28,2019
4
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Rachel Hancock in Bristol extremely rude arrogant woman, got an enquiry wrong on the telephone so she simply started shouting like a Fishmonger t Billingsgate and hung up
Extremely pretentious and stuck up herself...
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Nov 29, 2019
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Well well well, Myself and my wife have also had the unfortunate experience of dealing with the very same woman, and yes, she was awfully rude, hanging up on us because she refused to listen to us explaining EXACTLY what we meant, we wouldn’t use this company because of her ...
Oct 16,2019
Oct 16,2019
2
people found
this helpful
this helpful
Moved over to London from NZ and signed up to move into a flat, were very clear that my partner was a locum and I was in a full time job so her salary may not count as permanently employed. Regardless the letting agent told ...
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Mar 09, 2020
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Absolutely true
final paragraph sums it up perfectly ...
Oct 10,2019
Oct 10,2019
2
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this helpful
this helpful
Knight Frank is a very dodgy company.
The check-in/out was done by a so-called independent company appointed by KF. We were not allowed to select this company, but we did have to pay for them.
The check-in report was very light and some of ...
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Sep 12,2019
Sep 12,2019
1
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Hello,
I would like to share some feedback about the awful experience I have just had with Knight Frank's Trinity Village Estate office. I visited the flat last week and was told that we would not be able to give me a move-in date as ...
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Aug 18,2019
Aug 18,2019
0
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Great service, proactive, communicated well, felt like Rebecca was invested in trying to find us the right rental. We would use KF again....
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Jun 06,2019
Jun 06,2019
0
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We have had outstanding help from Cameron Shields at Knight Frank, looking for new build properties. He did not forget to check, even after a year on the books, to see if we wanted to view more properties. Always friendly and helpful. Many thanks....
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Comment on agent fees
No comment as a purchaser
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Jun 03,2019
Jun 03,2019
0
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I just wanted to say how pleased we were with the customer service from Knight Frank, particularly Sam Daniels. He was very knowledgeable about the property we were interested in and was extremely helpful at all times. nothing was too much trouble.
Thank you....
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May 18,2019
May 18,2019
0
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I have just sold my house in Dunsfold with Knight Frank for which I wish to thank the whole team in Guildford for. I want to say thank you to the whole team but especially Tim Harriss - he guided me through what is essentially ...
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Comment on agent fees
Fees as expected
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May 17,2019
May 17,2019
0
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From the moment we first met Charlotte to view our now new home, she was friendly, helpful, polite and professional. Even when we were away dealing with the offer on our new home, she always did everything she said she would and kept us in ...
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Comment on agent fees
Industry standard fees
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Apr 17,2019
Apr 17,2019
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Charlotte was very helpful from the first point of contact through to completion of the tenancy agreement. She was pleasant to deal with, willing to assist with queries and responsive. Generally, she made the process from start to finish relatively painless....
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Comment on agent fees
No specific comment
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Apr 06,2019
Apr 06,2019
0
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I saw an apartment - she was rude and pushy, and kept making up stuff. Also, when I called to see other property on Sat she bluntly cancelled last minute and said sales take priority as fee for her is higher. Also when I called ...
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Apr 02,2019
Apr 02,2019
0
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Thank you very much for your help, very quick and professional .Amazing service from Rebecca and Jamie-Leigh.Thank you again....
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Comment on agent fees
good
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Mar 28,2019
Mar 28,2019
0
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Christiana Plati is an excellent agent, most helpful, supportive, professional and knowledgeable. She is making our ongoing rather difficult purchasing process bearable as we are encountering various problems, which she is doing her utmost to solve as fast as possible. She is always there for ...
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N/A
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Mar 11,2019
Mar 11,2019
0
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Hi Guys,
I just wanted to say that the recent interaction I have had with Laura has re-stored my faith in human nature and everything that has been promised has been done and with minimal amount of fuss, she is a credit to your company,
...
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Comment on agent fees
GOOD,
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Mar 04,2019
Mar 04,2019
0
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My house was sold very quickly and efficiently by the staff at Hungerford. Victoria was very positive, supportive and charming all the way through. I could not fault the service I received....
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Comment on agent fees
Reasonable
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Feb 21,2019
Feb 21,2019
1
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It was my worst experience EVER. Had Leakage for 3 months and had to move out because KF DID NOT solve the issue ! They just did not care. Moved to a new apartment also managed by them. First week realised that heating is NOT working , still ...
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Jan 29,2019
Jan 29,2019
0
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Having rented out my property to a family with a dog I have been totally let down. On departure house was left un cleaned - oil dripping from the extractor hood to start with. Knight Frank insisted according to my tenants on their check out ...
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Comment on agent fees
average but I had to chase months later for refund of break clause
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Dec 13,2018
Dec 13,2018
0
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KF manages our apartment and the service we have received is absolutely appalling. We have had no lights in our master bedroom for 3,5 months and a broken toilet in the master bathroom for 2 months. Having to chase the agent to have this resolved on a ...
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Jul 30,2018
Jul 30,2018
0
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We took a liking to Tim Harriss at our first meeting. His weekly updates throughout the sale process were always encouraging and he was tenacious when it came to finding a buyer.
It took approximately 43 visits before the house sold and he was full of ...
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Comment on agent fees
very reasonable
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Jul 19,2018
Jul 19,2018
0
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Harry made an excellent job of selling our house, courteous, quick, businesslike and effective. Good judge of buyers! Good at keeping us involved.
other staff always helpful....
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Comment on agent fees
Pretty good, although the final price, £805,000, more than we expected, we admit, just took us over the threshold into a higher . Unlucky!
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Apr 30,2018
Apr 30,2018
2
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I called like 4 times for a flat they were advertising, and all the 4 times not any of the negotiator was available.
And I was told to wait for them to call back. This has never happened. At the fifth time, a negotiator answered and said......
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Apr 21,2018
Apr 21,2018
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Edward was an excellent negotiator for me personally, simply because he was genuine in his approach. He didn't 'over-sell' and answered my questions honestly, even if it meant pointing out the odd negative.
He was was encouraging rather than sneering when I made a first ...
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Feb 15,2018
Feb 15,2018
4
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When we looked at the Knight Frank site, it talked about a human element in the world of property that is too easily overlooked and that a business that built long term relationships. This could not be any further from the experience we had with ...
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Feb 21, 2018
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Hi there, we're very concerned to hear this. Could you kindly email [email protected] with further details and your best contact number so we can look into this for you?
Kind regards, KF. ...
Feb 14,2018
Feb 14,2018
1
people found
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One of the worst letting agents in London.
We've been renting a property from KF over the last two years, while everything seemed fine at the beginning, things quickly became sour.
We've maintained the property in pristine conditions and always paid our rent on time, ...
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Sep 13, 2018
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Absolutely awful experience in 2018 under the leadership of Paul. We have had issues in the past which we were too lenient with negotiating goodwill rate amendments rather than walking away These ranged from missing rent to one tenant being illegally moved into my property with no signed tenancy agreement and no references sent to me. There are too many people with a lack of communication and changing faces all the time. Then you end up chasing because they are not co ordinating. We are now hopi ...
Dec 21,2017
Dec 21,2017
3
people found
this helpful
this helpful
Terrible customer service provided to us as tenants from start to finish, despite the extortionate fees they charge tenants -
Firstly, they made several mistakes in our original contract (including quoting the incorrect rental cost at a few hundred less than they we had agreed ...
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Comment on agent fees
Very high compared to other estate agents (and service certainly no better than other estate agents)
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Dec 11,2017
Dec 11,2017
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We used the Qp Branch of Knight Frank in June of this year to sell our property. Their valuation was completely accurate. We were very impressed by the database of customers that they brought immediately to view and we had an offer on the table ...
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Comment on agent fees
Fair
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Nov 30,2017
Nov 30,2017
2
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Review of Knight Frank Property Management (KFPM): In summary, an expensive and very poor management service.
The property managers themselves are reasonably competent but the overall system itself seems to be severely flawed - everything is outsourced to externals (inventories, check-ins, check-outs, periodic visits etc.) ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
