87% sales valuation accuracy
88% sales fee satisfaction
71% lettings valuation accuracy
49% lettings fee satisfaction
We pride ourselves in presentation and professionalism and to this end, it is our aim to provide our customers with the highest levels of service and commitment.
show more
We pride ourselves in presentation and professionalism and to this end, it is our aim to provide our customers with the highest levels of service and commitment.
Latest Reviews
View all Reviews 143
12th Feb 2024
reviewed by 'Frederique'
6th Dec 2023
reviewed by 'Tyrone Lopez'
6th Dec 2023
reviewed by 'Tyrone Lopez'
20th Aug 2023
reviewed by 'GC'
11th Feb 2023
reviewed by 'SHARON'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87% | 88% | £32,500 | £900,000 |
| Lettings | 71% | 49% | £725 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 9 | 9 | 16 | 40 | 5 | 18 | 5 | 4 | 26 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Oct 28,2015
Oct 28,2015
0
people found
this helpful
this helpful
Cherelle provided us with terrific support and advice. She demonstrated an outstanding level of customer service and professionalism throughout the sales process.
She was very personable which gave us confidence in her ability to show our property in its best light. She provided thorough feedback ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2015
Oct 19,2015
0
people found
this helpful
this helpful
We were very impressed with Rebecca, Bruno and Marla, they are all friendly and proffessional and a credit to King & Chasemore. We have had Bruno out to value our home but aren't selling right now. My mother needed to sell her properrty on the outskirts ...
read full review
read full review
Comment on agent fees
Slightly more expensive than some but you get what you pay for and we are really happy with them.
Was this helpful?
Yes
Yes
Oct 01,2015
Oct 01,2015
0
people found
this helpful
this helpful
Although I knew that Keys Cottage had been on the market for some months ,when King and Chasemore took over the agency, the reduced ,more realistic, asking price, the more interesting, colourful and exciting,presentation of the brochure caught my attention.
I phoned the branch ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2015
Sep 25,2015
1
people found
this helpful
this helpful
The team at King & Chasemore in Storrington certainly went 'the extra mile' in their tenacity and perseverance in selling our house. Through no fault of K&C, we had a few false starts and it would have been easy for them to lose interest. But ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 22,2015
Sep 22,2015
1
people found
this helpful
this helpful
I used King & Chasemore Estate Agents after meeting their representative Liam Winnard from the Kemptown branch at a property I was going to sell. Initially I didn't let them advertise the property but let them advertise another property I was selling after having another agency ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 01,2015
Sep 01,2015
0
people found
this helpful
this helpful
We had a fantastic experience with the team at King & Chasemore. We had a lovely meeting with the Branch Manager Natalie who was extrememly attentive and made us feel so much more comfortable than any other agent we saw. We liked her because she was ...
read full review
read full review
Comment on agent fees
‚£180 + VAT to sell your house...... they deserved more!!
Was this helpful?
Yes
Yes
Jul 19,2015
Jul 19,2015
0
people found
this helpful
this helpful
Bruno and his team at the Storrington office provided fantastic service during the sale of my property. Out of the three estate agents I had interviewed, I chose King & Chasemore because Bruno made a real effort to get to know both me and the property ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 30,2015
Jun 30,2015
0
people found
this helpful
this helpful
We were very pleased with the service we received from K&C. At times, the process moved quite slowly but it was never K&C that caused this, in fact Bruno and Rebecca were often a great source of information and advice in such situations, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19,2015
Jun 19,2015
0
people found
this helpful
this helpful
Bruno at king and chasemore was very honest, professional and understanding with all aspects of my sale as i have sold my house which i inherited from my late fiance.
i would like to thank him for everything he has done and he hard work ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19, 2015
View all comments
(1)
Dear Tills, Thank you so much for taking the time to give us feedback on the service you received it was a pleasure working with you and helping you move. As you opted to use our sister company Countrywide Conveyancing Services to act for you legally it made the whole process a lot easier to manage. Good luck in your new home in Southwater and if we can be of any help in the future please let me know and when you are in the Village pop in for a tea or a coffee and a catch up. ...
Jun 19,2015
Jun 19,2015
0
people found
this helpful
this helpful
Bruno and the team did a great job selling our houe. They gave claer advice and supported us through the stressful time of buying and selling....
read full review
read full review
Comment on agent fees
Fee neogiation was fine and very competitive
Was this helpful?
Yes
Yes
Jun 16,2015
Jun 16,2015
0
people found
this helpful
this helpful
They are all absolutely terrible!! no one talks to anyone, their amazingly unorganized and have no idea what they are doing? i rented a beautiful house for 9 months, after 1 month the real view of it started to come through. terrible mould. now i've moved out (...
read full review
read full review
What agent could do to change your mind?
get a grip guys! what your doing is unfair to your customers and no wonder no one can afford to do anything in the property market!*Attached Filesnbsp;
Comment on agent fees
EXTORTIONATE!
Was this helpful?
Yes
Yes
May 25,2015
May 25,2015
0
people found
this helpful
this helpful
I had to put my father's house on the market earlier this year and three agents came to view it. Bruno Sandilands at King & Chasemore was the only one of the three who called me back afterwards to discuss the viewing and possible options. I ...
read full review
read full review
Comment on agent fees
The agent's fees were higher than the other two agents I saw, but the agent was happy to negotiate a compromise.
Was this helpful?
Yes
Yes
Apr 21,2015
Apr 21,2015
1
people found
this helpful
this helpful
These have to be worst letting agents in the UK. Right from the onset the service has been horrible with the lettings officer being uncooperative and rude. After inspecting the premises we had asked for certain issues to be resolved, which had not been attended ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 03,2015
Feb 03,2015
4
people found
this helpful
this helpful
I have a very big complaint about your worthing lettings office
I rented my house out on march 2014 for a year 6 month break clause
I dealt with Jessica Through all the paper work, but then it was passed over to the accounts manager Maria Coysh
...
read full review
read full review
Comment on agent fees
‚£115.00 to do nothing is a lot when landlord chases rent themselves
Was this helpful?
Yes
Yes
Jan 15,2015
Jan 15,2015
2
people found
this helpful
this helpful
Incompetent is an understatement. From the time we first went with them we've had nothing but problems. When we first moved in we were mislead about fees and now that we have moved out they are not returning any of my calls or emails regarding ...
read full review
read full review
What agent could do to change your mind?
Respond to phone calls and emails. Actually keep the tenant informed.Attached Filesnbsp;
Comment on agent fees
Over charged for a very poor service and missed advised when agreed to the letting.
Was this helpful?
Yes
Yes
Dec 10,2014
Dec 10,2014
2
people found
this helpful
this helpful
Pushy agent, the "Manager" came to see me. very fake and insincere - told me how wonderful my property was and then spent the next 30 mins trying to get me to sign up with him. telling me about buyers and how no other agent has ...
read full review
read full review
What agent could do to change your mind?
Changed to pushy guy coming to see meAttached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 10,2014
Oct 10,2014
0
people found
this helpful
this helpful
Made a huge error with our contract renewal. Charged us then claimed new comntract was invalid.
Took ages to get blinds ready on house.
Really rude and refused to apologize despite errors...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2014
Sep 30,2014
0
people found
this helpful
this helpful
Have bought and sold through King and Chasemore this year. A new team has clearly distanced themselves from previous comments on here - I found them great to deal with. They sold my property very quickly where my previous agent failed and they were always ...
read full review
read full review
Comment on agent fees
They charged a bit more than the first agent I was with, but that didn't matter as I got the result I wanted
Was this helpful?
Yes
Yes
Sep 29,2014
Sep 29,2014
0
people found
this helpful
this helpful
I contacted a member of staff from the Storrington branch inviting him to value and market my house
During his visit he told me that he had one or two people that would definitely be interested in my house
cutting a long conversation short, he ...
read full review
read full review
Was this helpful?
Yes
Yes
May 26, 2015
View all comments
(1)
Thank you for your comments and feedback. I took over King & Chasemore Storrington as the Branch Manager in March 2014 and this complaint dates back to before that time to the previous manager. As soon as I noticed this review I got in touch with the customer and listened to her concerns as I feel strongly about our customer's feelings and our reputation.
As soon as I discussed and listened to Harriet's issue I came up with a solution immediately. I contacted our Head Office and arranged a r ...
Sep 07,2014
Sep 07,2014
2
people found
this helpful
this helpful
Agent did not turn up to the appointment, although i got confirmation that she was coming on the the day itself. Waited for about half an hour then rang again and was told agent has gone to another appointment (?!!) So i asked the man answering ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 02,2014
Sep 02,2014
1
people found
this helpful
this helpful
I contacted King and Chasemore for a market appraisal. I chose them because they telephoned me every day for six months, because I had previously been on the market 2 years ago.
At first they photographed and marketed and promised everything under the sun. Feedback, a ...
read full review
read full review
What agent could do to change your mind?
The agent couldn't have said or done anything. Much staff training and a different approach is needed.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 28,2014
Jul 28,2014
1
people found
this helpful
this helpful
I rented out my house with King & Chasemore because of their name, but now i realise the smaller the company, the better.
The staff themselves were nice enough, but there was so many errors in the paperwork that i couldnt risk them working for me ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 22, 2023
View all comments
(1)
Dear Landlord
we are sorry to hear about your bad experience as a landlord, We at Brighton Homes, would be delighted to let & manage your property and our staff have all been with us since we opened 14 years ago. We are a small independent agency, we value each & every customer of ours. Please call us on 01273 672 333 ...
Jun 13,2014
Jun 13,2014
2
people found
this helpful
this helpful
King and Chasemore have lied constantly during my tenancy to myself and my landlords. They told my landlords I could no longer afford the rent so that they could kick me out and increase the rent, getting then a larger %. Legally you can only increase ...
read full review
read full review
What agent could do to change your mind?
Other Agent fees were far more reasonable. Another way King and Chasemore con money from people. Disgraceful.Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 14,2014
May 14,2014
1
people found
this helpful
this helpful
I was skeptical at first about using King & Chasemore estate agents due to other estate agents warning me of bad reviews. I would just like to say that my experience couldnt of been any better, The professionalism of every single staff member was outstanding. I ...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2014
May 10,2014
0
people found
this helpful
this helpful
I was skeptical at first about using King & Chasemore estate agents due to other estate agents warning me of bad reviews. I would just like to say that my experience couldnt of been any better, The professionalism of every single staff member was outstanding. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 16,2014
Apr 16,2014
5
people found
this helpful
this helpful
Absolutely dreadful agent , use them at your peril, and that's coming from some-one who actually used to be an estate agent. I cannot stress how bad they are. All the staff are inexperienced and do not have a clue how to progress a sale. They ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2014
Mar 22,2014
2
people found
this helpful
this helpful
My experience with the K&C office in Kemp Town left me exasperated. I got little or no feedback, was given incorrect information and was also told lies. I had to do a lot of the work post offer, the agents just disappeared once we ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09,2014
Mar 09,2014
3
people found
this helpful
this helpful
One of the worst agents I have ever used. Terrible!!! Did nothing to sell the property over a 6 week period. Was not available to discuss the status or options. Even put the "for sale" sign outside a house two doors away which caused major problems ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2014
Jan 27,2014
2
people found
this helpful
this helpful
I am currently trying to find a property to rent in the Brighton area and am finding the experience really disheartening.
For the past six months, I have been looking for a one bedroom flat for myself and my Wife.
Throughout the process we have ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2014
Jan 27,2014
0
people found
this helpful
this helpful
Had a number of agents out all very similar all trying to strong arm me into signing up with them with the promise of a "Quick Sale" King & Chasemore sent round their regional manager Tim Jacks straight away you could tell this guy knew his ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:57 AM 22/10/2015 by Daniel Ranson
