52% sales valuation accuracy
100% sales fee satisfaction
At Keylet we are committed to serving all of your residential Sales & Lettings needs. Founded in 1998 as a two person operation Keylet has grown from strength to strength and we are proud to have become one of Cardiff
show more
At Keylet we are committed to serving all of your residential Sales & Lettings needs. Founded in 1998 as a two person operation Keylet has grown from strength to strength and we are proud to have become one of Cardiff
Latest Reviews
View all Reviews 72
28th Jul 2023
reviewed by 'James'
8th Jul 2023
reviewed by 'Joanna'
1st Jan 2023
reviewed by 'Emily'
7th Dec 2022
reviewed by 'Ana'
31st Aug 2022
reviewed by 'Tenant'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 52% | 100% | £290,000 | £290,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 19 | 44 | 0 | 0 | 1 | 0 | 0 | 4 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Mar 15,2020
Mar 15,2020
2
people found
this helpful
this helpful
Keylet are by far the most unprofessional company out of them all. The owners live to spend the company profit, the staff are treated poorly which represent the lack of enthusiasm, the landlords are promised a million things, whilst the tenants are left to struggle ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2020
Feb 26,2020
1
people found
this helpful
this helpful
Great houses with friendly advice, Jack is particularly helpful. The viewings were fun and helpful, easy to get everything sorted....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 02,2020
Feb 02,2020
1
people found
this helpful
this helpful
Terrible experience. I am never one to write a review but feel like I should warns others against using Keylet.
I have been renting in Cardiff for 5 years and have never experienced anything like this. It was a headache from day one and the staff ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2020
Jan 21,2020
4
people found
this helpful
this helpful
Rented the property for the 2019/2020 academic year. Informed in July that there was substantial water damage to the property but would be resolved within the 2 months before all students moved in during September. It is now January 2020 and we have mould throughout the house, huge ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 23,2019
Aug 23,2019
5
people found
this helpful
this helpful
If you're a student renting through KeyLet, expect nothing but problems when your tenancy comes to an end and you try to get your deposit back. KeyLet have no sense of urgency, respect or competence to be a letting agency. We've been charged £100 cleaning fees ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2019
Aug 09,2019
7
people found
this helpful
this helpful
As a Landlord with 2 properties with them I can say their level of service has very badly deteriorated over the past three years, weather you are a landlord or a tenant if you like peace of mind stay away from *.
Despite the very poor service, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 19,2019
Jul 19,2019
4
people found
this helpful
this helpful
Cathays branch don't have a clue of what full managing of a property means. The Cardiff Bay Branch is instead good and deserves 5 star. Same company but two different experiences: do not entrust your properties to be rented by Keylet cahays or you will end ...
read full review
read full review
Was this helpful?
Yes
Yes
“Stole my electric, had us live with water running through the roof, barged in on me naked - DO NOT USE...”
Jul 10,2019
Jul 10,2019
7
people found
this helpful
this helpful
Please please if you are a student in Cardiff do NOT let with Keylet. Our entire experience there has been a complete nightmare. In our second month at the property our kitchen wall was wet to the touch after it was left completely exposed and ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
May 11,2019
May 11,2019
4
people found
this helpful
this helpful
Horrible - Damp wall never sorted! Customer service is non existent and once had the phone put down on me.
Also took ages to get my deposit back and then they billed me for something that I didn't do. Please do not deal with Keylet!!! ...
read full review
read full review
Comment on agent fees
You won't get your full bond back
Was this helpful?
Yes
Yes
May 07,2019
May 07,2019
4
people found
this helpful
this helpful
I can honestly say Keylet Cathays is the most useless and the poorest operating company I have ever dealt with. I strongly urge whoever is reading this to not use them as their agents. We have been with them for 2 years and they have made ...
read full review
read full review
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Feb 18,2019
Feb 18,2019
6
people found
this helpful
this helpful
Members of staff illegally entered the house I am currently renting. We never received any notice of viewings and they turned up and often just let themselves in without knocking. One I was asleep and they went to come into my room and more recently ...
read full review
read full review
Comment on agent fees
Should not have to pay them
Was this helpful?
Yes
Yes
Jan 19,2019
Jan 19,2019
5
people found
this helpful
this helpful
Struggling to get anything sorted as no one at the agency takes any responsibility for anything. There is a lot of buck passing which means you never know if, or when, anything is going to be resolved. Feel as if we are on some nightmare ...
read full review
read full review
Comment on agent fees
Did not carry out what they said they would, so very poor value
Was this helpful?
Yes
Yes
Dec 03,2018
Dec 03,2018
2
people found
this helpful
this helpful
Thanks to your great team for all their help with finding my property!! I look forward to working with you again in the future....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 21,2018
Nov 21,2018
0
people found
this helpful
this helpful
Always able to answer quickly and you have resulted very helpful whenever we had a problem. Maintenance system has been very efficient for every kind of report. My experience has been very positive with every member of staff. Thank you for everything....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 13,2018
Sep 13,2018
0
people found
this helpful
this helpful
Finally secured my house for my last uni year with my friends, I was worried I'd left it too late to find a decent house but key let helped me all the way. Was a fun and easy experience!!!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2018
Aug 29,2018
4
people found
this helpful
this helpful
Where do I even begin? This is, without a doubt, the WORST letting agency you will ever find in Cardiff! Trust me, I have been forced to work with many agencies along the years, but I have never found one that is worse than Keylet. ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2018
Aug 19,2018
5
people found
this helpful
this helpful
Rented a room from this agency. Specifically asked for professional accommodation at beginning and was misinformed by agent. I moved to Cardiff from different part of uk so I stayed in the house for three months as I was completely new to city. I end ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 07,2018
Aug 07,2018
4
people found
this helpful
this helpful
Do yourself a favour and stay away from Keylet!
We rented a student house from Keylet, and they were terrible from start to finish. The staff are incompetent at their jobs, meaning issues don't get sorted. To top it all off, they will try to ...
read full review
read full review
Comment on agent fees
High fees
Was this helpful?
Yes
Yes
Aug 02,2018
Aug 02,2018
6
people found
this helpful
this helpful
As indicated by the other reviews, a very poor letting agent to deal with compared to regular residential letting agents.
Keylet seem to think that because their tenants are students, they can apply excessive deductions from deposits and get away with it. Following an end-of-tenancy ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18,2018
Apr 18,2018
7
people found
this helpful
this helpful
I knew Student Letting Agents were bad but never knew quite how bad until selecting Keylet as my agents for second year.
Keylet will not see you as a student, not even as a person but as a target. They love to rinse you of ...
read full review
read full review
Comment on agent fees
Awful
Was this helpful?
Yes
Yes
Jun 05, 2018
View all comments
(1)
I would recommend threatening legal action or taking the case to a tenancy deposit scheme to get your money back, particularly if you have photographic evidence ...
Mar 09,2018
Mar 09,2018
0
people found
this helpful
this helpful
Fantasic agency - I rented a purpose built student house on Penywain Road in Roath last year. It was a brilliant home for us and Keylet went over and beyond for us!...
read full review
read full review
Comment on agent fees
very resonable.
Was this helpful?
Yes
Yes
Mar 07,2018
Mar 07,2018
0
people found
this helpful
this helpful
Found an excellent property from keylet, rhydian was amazing and very helpful, couldn't do enough for us. Would definitely recommend them to anyone....
read full review
read full review
Comment on agent fees
Very reasonable and can’t complain with fee charged
Was this helpful?
Yes
Yes
Mar 05,2018
Mar 05,2018
0
people found
this helpful
this helpful
My experience with Keylet was excellent and I would definitely recommend to anyone who is looking for student accommodation for the next academic year around Cardiff....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 13,2017
Nov 13,2017
8
people found
this helpful
this helpful
Disorganized, not even a drop of logic and coordination for managing a issue from A to B, the issue reporting website is useless, they do not read messages.
The most terrible experience of my life regarding tenancy management.
I do not imagine why landlords will ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2017
Oct 24,2017
8
people found
this helpful
this helpful
Daylight robbery! They took around £1500 collectively from our deposits for cleaning and various very minor damages around the house (after we'd spent 2-3 days thoroughly cleaning everything!), funny thing is the next lot of students moved in just a couple hours after we moved out ...
read full review
read full review
Comment on agent fees
Ludicrous.
Was this helpful?
Yes
Yes
Aug 31,2017
Aug 31,2017
6
people found
this helpful
this helpful
The experience myself and my housemates had with keylet was beyond a joke. first of all, when we moved in to the property we were told that it would have been professionally cleaned prior to move in day. However, when we arrived, the place looked ...
read full review
read full review
Comment on agent fees
Bad. Will do anything to get money out of people. Unfair and ridiculous prices.
Was this helpful?
Yes
Yes
Aug 18,2017
Aug 18,2017
0
people found
this helpful
this helpful
Excellent customer service from all members of staff, maintenance resolved efficiently with no issues throughout our tenancy. Would rent with Keylet again....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2017
Aug 17,2017
4
people found
this helpful
this helpful
If I could give minus stars I would do so. Keylet have been insistently unhelpful and sometimes frankly quite aggressive with my flat mate and I. Our flat was damp (due to a leak from the roof) to the point where our clothes and shoes ...
read full review
read full review
Comment on agent fees
I can't say I even remember now.
Was this helpful?
Yes
Yes
Aug 17, 2017
View all comments
(1)
Hello,
I am sorry to hear about your experience with Keylet. I am unable to identify you on all agents, are you able to call our office on 02920 388399 and we will try to resolve any issues and get your bond returned to you as a matter of urgency. Many thanks, Keylet. ...
Jul 30,2017
Jul 30,2017
4
people found
this helpful
this helpful
I stayed in a flat managed by Keylet for 6 years, and while my maintenance issues were sorted fairly quickly, Keylet's unprofessionalism quickly surfaced at the end of tenancy.
The TDS (Tenancy Deposit Service) advises agents to return deposits to tenants within 10 days of the end ...
read full review
read full review
Comment on agent fees
1/4 rent plus VAT is absurd, £200 a year just to print out the previous year's contract and change the dates? You have a very high opinion of yourselves if you think it's worth that.
Was this helpful?
Yes
Yes
Aug 02, 2017
View all comments
(1)
Hello, we are very sorry to hear of your review and as a valued tenant for 6 years we are sorry you feel that the end of the tenancy was not maintained to our professional standards that you had experienced during your tenancy. We appreciate the amount of bonds we are currently processing is not your concern, we have a housing team with members of staff committed solely to the deposits, however in light of your comments, we will look to improve by using additional resources in future. We underst ...
Jul 10,2017
Jul 10,2017
3
people found
this helpful
this helpful
Be very careful when dealing with this agency. They will do barely anything for you, even though they will be asking for the fees to be paid in full (wasted money).
Always put everything in writing, ask for written confirmation for everything, record phone calls ...
read full review
read full review
Comment on agent fees
Wasted money.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in CF10 
