Keystones Property
5/5, 436 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!

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Latest Reviews

 View all Reviews 436
4th Nov 2024
reviewed by 'Caner'
“Keystones property has been great throughout the years.Katie has always been very helpful, striving her best to resolve any ......”
30th Oct 2024
reviewed by 'Elsie'
“Katie has been an absolute Joy and breath of fresh air! Having Katie being in charge of our property leaves ......”
25th Oct 2024
reviewed by 'Linda Farthing'
“Katie Fitzpatrick has been managing my sons properties for a few years now, she goes above and beyond, nothing fazes ......”
22nd Oct 2024
reviewed by 'angela'
“I’ve been renting with Keystones for two years now, and I couldn’t be happier with the experience. They ......”
18th Oct 2024
reviewed by 'Mihail'
“Very helpful, professional and organised. Always happy to walk the extra mile to help the client....”
18th Oct 2024
reviewed by 'Richard Hasell'
“Keystones have managed the rental of our property for over 7 years.Scott Jay the owner guided us through the initial ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
81 1 96 4 126 2 95 4 26 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   14
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“I highly recomend, it was very professional, ......”

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Feb 20,2020
Minithumbup
By: 'Valentin'
Feb 20,2020
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I highly recomend, it was very professional, very helpfull and fast responding at any requirements. He was funny as well so you will don't feel bored when you have to sign the papers....
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“Highly recommend. Very kind and polite, every......”

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Feb 20,2020
Minithumbup
By: 'Marian-Andrei'
Feb 20,2020
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Highly recommend. Very kind and polite, everything went smooth and all of my questions were answered promptly. Overall a pleasant experience....
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“5 stars service...”

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Feb 20,2020
Minithumbup
By: 'Paul'
Feb 20,2020
0 people found
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5 stars for Jay, was very helpful and very fast answering our questions. He made everything clear regarding of what we need to do and like this everything seems easy. Thank you....
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“5-star service from Jay Leonce at Keystones P......”

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Feb 20,2020
Minithumbup
By: 'Deborah'
Feb 20,2020
0 people found
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5-star service from Jay Leonce at Keystones Property. Jay arrived for my viewing promptly and was both pleasant and professional. He was able to tell me in detail about the property and local area, which helped with my decision-making. Jay responded to my queries with ...
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By: Jay Leonce
Feb 25, 2020
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Dear Deborah, Thank you for your review. I am glad I was able to help you with your property search. I hope you enjoy the house!! ...

“Miss...”

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Feb 19,2020
Minithumbup
By: 'Craciun'
Feb 19,2020
0 people found
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5 stars for Jay, was very helpful and very fast answering our questions. He made everything clear regarding of what we need to do and like this everything seems easy. Thank you....
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“William is a fantastic estate agent, very hel......”

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Feb 18,2020
Minithumbup
By: 'Marian'
Feb 18,2020
0 people found
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William is a fantastic estate agent, very helpful and we are grateful for his service in helping us to secure a new property....
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“Daniel Dapaah...”

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Feb 18,2020
Minithumbup
By: 'Daniel'
Feb 18,2020
0 people found
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The staff are extremely Superb,genuinely interested in your need. I was helped with every step of the time towards me purchasing my property....
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“Very pleased with our experience with Keyston......”

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Feb 18,2020
Minithumbup
By: 'Jacqueline'
Feb 18,2020
0 people found
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Very pleased with our experience with Keystones Property. Adil and his team have worked tirelessly to get our home from sale to completion. We were always welcomed in the office, Adil took the time to talk us through the process. We have lived in our ...
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“Jay Leonce is a very professional and helpful......”

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Feb 18,2020
Minithumbup
By: 'Bianca'
Feb 18,2020
0 people found
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Jay Leonce is a very professional and helpful persone.He help us with the information and all the enquire that we ask and made our move to be more easy than we accepted. Thank you !...
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“Great team they have got, very helpful,Adil ......”

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Feb 17,2020
Minithumbup
By: 'Ameer'
Feb 17,2020
0 people found
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Great team they have got, very helpful, Adil and Will are both very efficient and quick, Adil was also very helpful to me in making a good deal....
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“Great team at Keystones...”

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Feb 15,2020
Minithumbup
Staff profile picture
Scott
By: 'Shauna'
Feb 15,2020
0 people found
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A really friendly, approachable team with a strong work ethic that ensures an efficient move. Whenever we called there was always someone happy to help. Really grateful to everyone at Keystones for their support....
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“We have been very happy with service we recei......”

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Feb 10,2020
Minithumbup
By: '[email protected]'
Feb 10,2020
0 people found
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We have been very happy with service we received from keystones. Adil and his team have been very helpful. Would recommend....
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“Property Letting...”

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Feb 03,2020
Minithumbup
By: 'Richard'
Feb 03,2020
0 people found
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From the outset the Keystones process has been seamless in the letting of our property. The Team, in particular Adil, Jay and Ross, have been professional, informative and friendly. We felt very comfortable with their marketing and as a result we had several viewings within 2 ...
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“Shawn Beswick...”

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Jan 31,2020
Minithumbup
By: 'Shawn'
Jan 31,2020
0 people found
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Jay is a fantastic estate agent, very helpful and we are grateful for his service in helping us to secure a new property....
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“Sale of house in probate...”

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Jan 30,2020
Minithumbup
By: 'Shirley'
Jan 30,2020
0 people found
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We needed 3 valuations for a house in probate. Before it was granted and before we had put it on the market, Ross from Keystones had found a buyer! He has been on the ball from the get go, always available and helpful throughout. It has ...
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“Key Stones is better then other estate agents......”

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Jan 25,2020
Minithumbup
By: 'Jatinder'
Jan 25,2020
0 people found
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Key Stones is better then other estate agents more easier to contact and Will our agent was professional and courteous helpful with information so yes would definitely recommend this Estate Agent...
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“A very professional, efficient and dedicated ......”

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Jan 23,2020
Minithumbup
Staff profile picture
Scott
By: 'Mathilde'
Jan 23,2020
0 people found
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A very professional, efficient and dedicated team/ service. There was always someone at the end of the phone who could help, in particular Jay and Scott. Thank you for getting our purchase over the line without too many hurdles....
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“Helpful, transparent, available to talk, acco......”

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Jan 22,2020
Minithumbup
Staff profile picture
Scott
By: 'Joe'
Jan 22,2020
0 people found
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Helpful, transparent, available to talk, accomplished and most importantly they got the job done. I would be happy to recommend their service and the biggest compliment is that I will be using their services when it comes to sell again....
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“Very pleased with the advice and guidance abo......”

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Jan 13,2020
Minithumbup
Staff profile picture
Scott
By: 'Shaun'
Jan 13,2020
0 people found
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Very pleased with the advice and guidance about pricing of our house and the arrangements made for viewings. Sold the house within two weeks...
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“Keystones and in particular Branch Manager, A......”

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Dec 19,2019
Minithumbup
By: 'Bernard'
Dec 19,2019
0 people found
this helpful
Keystones and in particular Branch Manager, Adil, were extremely efficient in finding us a tenant. They also kept us informed at every step of the process and have been very helpful. We would definitely recommend Keystones Property....
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“So Friendly and Professional...”

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Dec 17,2019
Minithumbup
By: 'Trudy'
Dec 17,2019
0 people found
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So friendly and professional! The whole team has been exceptional throughout my ongoing purchase especially Ross who was my main point of contact. He is always on the other end of the phone to answer any questions or concerns I may have. Thank you all!!...
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“Well Done!!...”

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Dec 17,2019
Minithumbup
By: 'Ray'
Dec 17,2019
0 people found
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I am currently in the process of purchasing a property through Keystones Property and the customer service has been excellent! We have been mainly dealing with Ross who has kept us up to date and fully informed throughout the whole process!!...
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“The team at Keystones have been great....”

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Dec 16,2019
Minithumbup
By: 'Stephen'
Dec 16,2019
0 people found
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The team at Keystones have been great. I have to say they have been much better than other agents we have dealt with. Efficient, courteous, and helpful, but what stands out is their prompt responding to questions, queries and feed back - excellent....
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“First time landlord...”

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Dec 16,2019
Minithumbup
Staff profile picture
Scott
By: 'Tony'
Dec 16,2019
0 people found
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As a first time landlord, Keystones helped me through the process from enquiry to getting tenants. The team were professional and acted promptly. I would have no hesitation in using Keystones again in future rentals and look forward to a good relationship....
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“First time landlord...”

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Dec 16,2019
Minithumbup
Staff profile picture
Scott
By: 'Tony'
Dec 16,2019
0 people found
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As a first time landlord, Keystones helped me through the process from enquiry to getting tenants. The team were professional and acted promptly. I would have no hesitation in using Keystones again in future rentals and look forward to a good relationship....
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“Brilliant...”

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Dec 16,2019
Minithumbup
By: 'Amrit'
Dec 16,2019
0 people found
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In all honesty ... Adil at keystones is a asset to the company. Took somewhat of a challenge to get everything completed, as I was in a chain. However, those challenges seemed like light work to Adil, he was brilliant in chasing up what needed to ...
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By: Adil Sljivar
Dec 16, 2019
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‘’Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. If you have any friends or families that would be interested in our services then please do let us know and we will always go the extra mile . We look forward to working with you again in the future!’ ...

“Amazing Agency!...”

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Dec 09,2019
Minithumbup
By: 'Georgian'
Dec 09,2019
0 people found
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I just rent a property from the agency, very good service , the people there are amazing everyone welcoming, I move very quick in my new property thanks to Jay . :)...
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“Property Sale...”

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Dec 09,2019
Minithumbup
By: 'James'
Dec 09,2019
0 people found
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Keystones were the perfect choice when it came to selling our home. Ross provided an accurate valuation and following instruction got the house on the market very promptly. The team helped make everything so easy all the way to completion and were always happy to ...
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“Jay was brilliant!...”

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Dec 07,2019
Minithumbup
By: 'Vanessa'
Dec 07,2019
0 people found
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Jay was very professional, an made this process incredibly easy from start to finish! I would absolutely recommend this company. Nothing was too much trouble, and Jay was on-hand at all hours. I also have to say that Adil's customer service was second to none....
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“Highly recommend! Great customer service and ......”

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Dec 06,2019
Minithumbup
Staff profile picture
Scott
By: 'Aureja'
Dec 06,2019
0 people found
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Highly recommend! Great customer service and quick move to a new house. Jay was very helpful and professional and assist me with my house move...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



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