96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ...
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Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Latest Reviews
View all Reviews 436
4th Nov 2024
reviewed by 'Caner'
30th Oct 2024
reviewed by 'Elsie'
25th Oct 2024
reviewed by 'Linda Farthing'
22nd Oct 2024
reviewed by 'angela'
18th Oct 2024
reviewed by 'Mihail'
18th Oct 2024
reviewed by 'Richard Hasell'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £40,000 | £2,147,483,647 |
| Lettings | 97% | 98% | £650 | £2,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 1 | 96 | 4 | 126 | 2 | 95 | 4 | 26 | 1 |
Areas covered
- RM5
- IG11
- RM3
- IG2
- RM1
- RM4
- RM2
- RM7
- RM8
- IG10
- RM6
- RM9
Address
13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 06,2021
Oct 06,2021
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We have had a few small issues since moving in but Becky is always very quick to help and resolve any problems that have come up. Great customer service and there is always somone available if needed....
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Oct 02,2021
Oct 02,2021
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So far we have found Keystones management team to perform in a professional way dealing with matters & act efficiently & promptly to our satisfaction.
We will highly recommend them to anybody we know who requires such services....
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Sep 30,2021
Sep 30,2021
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Got to say. My wife and I were very happy with the team @Keystones. A shout out to Hayley and Scott who played pivotal roles for us. There was always someone available if I needed them. And from start to finish they were absolutely great. ...
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Sep 27,2021
Sep 27,2021
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This is a review from a buyer's perspective. I have been unprofessionally treated by Keystone Property during a recent purchase that fell through. During the entire process I was lied to * about the seller's intentions about sending the paper work. The property in question was ...
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Sep 28, 2021
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Thanks for a rather patronising reply to the feedback. You need to understand that not all critical feedback is because of the outcome of the process. There CAN be valid ground for a critical feedback as well. I suppose if your premise to deal with negative feedback is that it’s because the customer is not happy with the outcome then I see no hope in you improving the way you deal with customers. The feedback is on the specific issue of misrepresentation of facts around the property (whether i ...
Sep 20,2021
Sep 20,2021
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They have been extremely helpful with training and educating me on new lettings legislation and the changes in new laws that could impact me as a landlord....
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Sep 17,2021
Sep 17,2021
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I bought my house through Keystone, Romford and am very impressed with the entire team. They are very honest, have very professional approach in dealing with clients, excellent communication and very transparent, the entire team from Scott to Adil, Jay and how can I miss ...
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Aug 25,2021
Aug 25,2021
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This was the second property we have used Keystones to sell. On each occasion the friendly and knowledgeable staff kept me informed at all times in an efficient way through each stage of the process....
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Aug 20,2021
Aug 20,2021
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It is with immense pleasure that I write this review of recommendation and recognition for Jay and Hayley at Keystones Property, Romford with whom we have maintained a professional /customer relationship over the last 3 months in our journey on purchasing our property.
Helpful and efficient ...
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Aug 10,2021
Aug 10,2021
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I bought my house through Keystone collier row and all I can the whole team, from Adil to Jay and Hayley have been brilliant. They are all very professional and transparent. I have dealt with other agents who hide things from you and also do ...
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Jul 26,2021
Jul 26,2021
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Right from the word go we found keystones very professionally. We sold the day we went on the market for full asking price. Hayley was phenomenal! She has been patient, understanding and really responsive throughout. Everyone I spoke to and dealt with were fab, but ...
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Jul 05,2021
Jul 05,2021
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As a first time buyer the whole experience of buying your first home can be very daunting however working with keystones took some of that stress away.
Jay from the sales team did an amazing job finding us the perfect family home that ticked all ...
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Jun 03,2021
Jun 03,2021
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Hayley looked after us from moment our house sale went through and we could not have asked for a better service. We were always kept updated and Hayley was extremely helpful responding to our every need. I would have no hesitation in recommending Keystones to ...
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May 27,2021
May 27,2021
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Great guys, supportive, responsive and a joy to work with. Highly recommended.
First time buyers and we’re nervous and apprehensive of the process. Adil in particular helped us through and we completed a few months back....
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May 27,2021
May 27,2021
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Our expereience with this company, in the selling of our property in Collier Row, was first class. First day of viewings, it sold for the asking price ! In particular the communications and support, when some of the processes started getting bogged down, towards the end, ...
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May 21,2021
May 21,2021
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Keystones have a great team and have been professional throughout the process of finding us a buyer. The team has been very approachable and we will definitely recommend them to friends and family....
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May 19,2021
May 19,2021
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Very Professional Company. Helping me to secure a new buy to let property. We have not managed to find one yet but Jay has been really accommodating and has helped my friend to find one as well. If you need a buy to let, ask ...
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May 19,2021
May 19,2021
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Big thank you To Jay. Cannot thank him enough for helping me secure a great buy to let property in a great location. I have now put the property on the market with them to rent and they have been very pro active and always ...
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May 11,2021
May 11,2021
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Quick and friendly service from Keystones. Jay and Hayley kept us informed constantly and had amazing work ethic. They showed great professional service and was always eager to answer any questions. We would highly recommend dealing with Keystones...
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May 04,2021
May 04,2021
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We are first time buyers and Keystone offered us amazing services, they are honest, very straight forward and very helpful. Being first time buyers we were not familiar with the process and they guided us very well. We highly recommend Keystone to all potential buyers. ...
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Apr 30,2021
Apr 30,2021
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Can’t thank keystones enough for there professional service in selling my property .... always at hand for advice ! Thanks to all the team especially jay and Adel ?...
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Apr 30,2021
Apr 30,2021
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Great service from the initial phonecall right through to completion, all of the team were extremely professional, honest (which seems to be rare these days!) and genuinely helpful. Adil, Jay and Hayley were a pleasure to liaise with, kept their promises and went the extra ...
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Apr 30,2021
Apr 30,2021
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Great service from the initial phonecall right through to completion, all of the team were extremely professional, honest (which seems to be rare these days!) and genuinely helpful. Adil, Jay and Hayley were a pleasure to liaise with, kept their promises and went the extra ...
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Apr 29,2021
Apr 29,2021
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Keystones were amazing with a great work ethic.
Adil and Will made sure we completed on time. Following and updating us all the way during the process. Replying to all our queries. The professionalism shown form viewing to completion was of high standard.
Many thanks ...
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Apr 29,2021
Apr 29,2021
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Adil and Hayley at Collier Row branch are so helpful and considerate to their clients it makes working alongside them an absolute pleasure. It is so important from our point of view to have estate agents you can trust who hold your best interests at ...
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Apr 29,2021
Apr 29,2021
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I have a number of properties that Keystones manage for me. Louise is excellent, great communication and nothing is never too much to ask. Any problems at any of my properties, Louise sorts out ASAP. Calls the appropriate contractors and the quick turnaround is second ...
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Apr 29,2021
Apr 29,2021
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Scott at the team have been great for selling my properties and managing the rental side for me too. Pleasure to work with and I have been working them for the last 7 years. Great company and I would never go elsewhere....
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Apr 29,2021
Apr 29,2021
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Just signed the letting for a lovley propriety . 5 stars for the quick and smooth comunication with them . and Manny thanks for Jay...
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Apr 29,2021
Apr 29,2021
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Great team and great help! Thank you guys for everything, you made this so easily! Thank you Jay!! Really helpful...
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Apr 28,2021
Apr 28,2021
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I can't rate this company enough. They are honest, professional and quick and go above and beyond for results. Truly impressed. Thankyou keystones...
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Apr 28,2021
Apr 28,2021
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Keystones are easily the best estate agents we always recommend them to friends and family and can't rate them high enough.
We have now sold two properties with Keystones after previously using other estate agents unsuccessfully.
Keystones gets the right viewers for your property to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon
Best Letting Agent in Romford 
Best Estate Agent in Romford 
