96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ...
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Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Latest Reviews
View all Reviews 436
4th Nov 2024
reviewed by 'Caner'
30th Oct 2024
reviewed by 'Elsie'
25th Oct 2024
reviewed by 'Linda Farthing'
22nd Oct 2024
reviewed by 'angela'
18th Oct 2024
reviewed by 'Mihail'
18th Oct 2024
reviewed by 'Richard Hasell'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £40,000 | £2,147,483,647 |
| Lettings | 97% | 98% | £650 | £2,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 1 | 96 | 4 | 126 | 2 | 95 | 4 | 26 | 1 |
Areas covered
- RM5
- IG11
- RM3
- IG2
- RM1
- RM4
- RM2
- RM7
- RM8
- IG10
- RM6
- RM9
Address
13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 13,2022
May 13,2022
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So glad to deal with this Agency !!!! Very professional , friendly team!!! I really recommend the Keystones Agency because they go what they says on time!!!...
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May 07,2022
May 07,2022
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Keystones were fantastic and handled the sale of our property. Everyone we dealt with was professional and went above and beyond to help throughout the process. Hayley was especially amazing and she kept us updated every step of the way! We were very happy with ...
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Apr 29,2022
Apr 29,2022
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The team at Key-stones property were of great help. The process was fast, hassle free, professional and recommendable. Good work...
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Apr 25,2022
Apr 25,2022
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Lovely and helpful agents! Had an effortless and quick viewing/application process. Great support and answers to all the questions we had. Thank you!...
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Apr 24,2022
Apr 24,2022
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They're very good at their job
Awesome service
Friendly and polite staff
Never has any problem with their service.
Many thanks for everything...
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Mar 08,2022
Mar 08,2022
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I was amazed by how helpful and friendly is the staff. The rent process seemed so easy as they guided us through all the steps. Definitely recommend. Thanks again....
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Mar 04,2022
Mar 04,2022
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I have used Keystones a couple of times now and have always been satisfied with all the Keystone Team. Special Thanks to Rebecca, Hayley and Scott for all there hard work. I would highly recommend keystones to anyone and will defiantly be using them again ...
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Feb 10,2022
Feb 10,2022
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My property was lying vacant for last three months. Then I came across Scott. He assured me good tenants within 10 days. I took Scott’s assurance with a pinch of salt. Today is the 10th day and the tenants moved in, and I have to ...
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Feb 10,2022
Feb 10,2022
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Good management between us and our landlords at the property we are renting. I appreciate the prompt service provided. Thank you...
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Jan 29,2022
Jan 29,2022
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We used Keystones to sell our property and we're very pleased we did. The communication was great, the team supportive, and the process, although very stressful, was handled particularly well by Keystones.
As an aside, were it not for the relentless efforts of the sales ...
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Dec 20,2021
Dec 20,2021
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Thank you to all at keystones. Can't fault there work and determination to get the job done. Very glad we chose them...
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Dec 15,2021
Dec 15,2021
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The team were fantastic throughout the whole process of selling my property. This turned into a challenging sale to get over the line but Haley and Jay (+ the rest of the team) kept me up to date an had everything under control even dealing with ...
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Dec 10,2021
Dec 10,2021
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Just sold our house with Keystones and I have to give a special thanks to Hayley, she was super attentive the whole way and really pushed along the whole chain. Thank you all!...
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Dec 09,2021
Dec 09,2021
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Hayley has been absolutely fantastic helping us to get this move over the line.
Keeping us up to date by chasing all solicitors in the chain and just knowing that someone is there to help, lowers the stress....
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Dec 09,2021
Dec 09,2021
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Very friendly staff, professional, always willing to help, quickly respond to any queries we had. Recommended for anyone selling their property....
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Dec 09,2021
Dec 09,2021
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Top Class Company.
Keystones got me my new tenants for my Two properties with good references and good rents inside two weeks.
Keystones did all the admin work, references, and checks.
Great company....
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Dec 07,2021
Dec 07,2021
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We were recommended to use Keystones Property to act for the sale of our property and are extremely glad to have followed up on that recommendation.
Keystones have been outstanding throughout the whole process. Starting from the valuation and initial explanation from Ross which put ...
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Dec 07,2021
Dec 07,2021
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We have been renting with Keystones for a while and Rebecca has been wonderful with everything involved! Always so helpful and professional. Thank you!...
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Dec 06,2021
Dec 06,2021
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A very professional company, sold our house within 3 days and were very efficient Hayley was outstanding settling any queries we had.
The rest of the team where really good as well
Taking away most of the stress
Would and will highly recommend...
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Nov 11,2021
Nov 11,2021
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Very responsible, clear and up to the point. Well kept papers, on time and very professional. Always walk the extra mile in term to solve everything. Great!...
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Nov 11,2021
Nov 11,2021
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Having dealt with different property management over the last 30 years I can honestly say keystone is one of the best I’ve had the pleasure of working with , becky is faultless especially with her organisation and updates every one constantly of process , pleasure dealing with ...
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Nov 10,2021
Nov 10,2021
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Very helpful and so efficient. Any time I've had a problem its not long before it's solved. Really appreciate the friendly service....
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Nov 10,2021
Nov 10,2021
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We have two flats fully managed by Keystones for 2 years now.
The customer service from the team is great, reports are very thorough and super organised.
Scott and Rebecca are always on the ball, on hand whenever we need them!
Highly recommend if your looking ...
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Nov 10,2021
Nov 10,2021
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The best agency i know.. very good house, very good communication, punctual for everything ,, for any problem or ambiguity are ready to help at any time you can write and at any time respond....
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Nov 08,2021
Nov 08,2021
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Keystones have been managing my property for over a year and the experience working with them has been exceptional. They are proactive in their communications, ensure rental payment is made on time and take a hands on approach to solve any issue that comes up ...
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Nov 06,2021
Nov 06,2021
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The Keystones staff are a highly professional and friendly team and in particular Becky Painter who takes care of amongst other things the maintenance of all the properties , she is exceptional at organising everything down to the finer detail and a stone is not left ...
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Nov 04,2021
Nov 04,2021
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Rebecca, who is head of property management is fantastic! As a contractor it is always great to get clear, precise instructions and that is exactly what she does. She is always available to speak to and is incredibly organised! A pleasure to deal with and ...
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Oct 27,2021
Oct 27,2021
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As a buyer, working with Keystones has been brilliant.
If you value integrity, honesty and good customer service, then they will not let you down!
Special thanks to Hayley who worked tirelessly to progress the sale and to Jay for getting us started. Both genuinely ...
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Oct 08,2021
Oct 08,2021
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I've been using Keystones for the past 10 years to manage and market my properties. I've never looked elsewhere as the support and advice they give is sensitive and efficient for my tenants and me. They are an effective team who get things done and keep ...
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Oct 07,2021
Oct 07,2021
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have been dealing with Keystones Properties for about two years as a landlord. I must say that they are on the ball with any issues that have risen and handled in a professional manner in a remarkable time scale. Keep up the good work team ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon
Best Letting Agent in Romford 
Best Estate Agent in Romford 
