Keystones Property
5/5, 436 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!

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Latest Reviews

 View all Reviews 436
4th Nov 2024
reviewed by 'Caner'
“Keystones property has been great throughout the years.Katie has always been very helpful, striving her best to resolve any ......”
30th Oct 2024
reviewed by 'Elsie'
“Katie has been an absolute Joy and breath of fresh air! Having Katie being in charge of our property leaves ......”
25th Oct 2024
reviewed by 'Linda Farthing'
“Katie Fitzpatrick has been managing my sons properties for a few years now, she goes above and beyond, nothing fazes ......”
22nd Oct 2024
reviewed by 'angela'
“I’ve been renting with Keystones for two years now, and I couldn’t be happier with the experience. They ......”
18th Oct 2024
reviewed by 'Mihail'
“Very helpful, professional and organised. Always happy to walk the extra mile to help the client....”
18th Oct 2024
reviewed by 'Richard Hasell'
“Keystones have managed the rental of our property for over 7 years.Scott Jay the owner guided us through the initial ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
81 1 96 4 126 2 95 4 26 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   14
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“Professional service, efficient, good communication and honest from the beginning ......”

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Jun 07,2016
Minithumbup
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Scott
By: 'Us'
Jun 07,2016
0 people found
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Professional service, efficient, good communication and honest from the beginning to the end of the sale. The agents were lovely to deal with - friendly and professional at all times....
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“Scott was always prompt and extremely helpful. He kep us ......”

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Jun 02,2016
Minithumbup
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Scott
By: 'Bernipete'
Jun 02,2016
0 people found
this helpful
Scott was always prompt and extremely helpful. He kep us informed all the time and we felt like he was personally involved. The viewing day was run efficiently and we had 5 good quality offers. From start to finish took just 2 months. fantastic....
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Comment on agent fees
Very reasonable
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“I have just completed finding a new tenant for my ......”

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Jun 01,2016
Minithumbup
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Scott
By: 'Glynis'
Jun 01,2016
0 people found
this helpful
I have just completed finding a new tenant for my rental property with Keystone properties and would highly recommend Scott, Chris , and Amber. They all go that extra length to answer your questions and keep you informed via email or phone every step of the ...
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Comment on agent fees
Excellent value for money !
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“All of the staff at Keystones have been really helpful ......”

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May 31,2016
Minithumbup
By: 'Mr'
May 31,2016
0 people found
this helpful
All of the staff at Keystones have been really helpful in helping me let out my property. Hoping to build a long-term relationship with the team. Thankyou....
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Comment on agent fees
OK
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“Scott and his team were fantastic throughout the whole sale ......”

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May 13,2016
Minithumbup
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Scott
By: 'Gavin'
May 13,2016
0 people found
this helpful
Scott and his team were fantastic throughout the whole sale process, securing the best value for my property and keeping me updated at all times with any developments. Scott was always available on the phone to answer any questions. Scott also offered valuable advice and ...
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Comment on agent fees
Very good value for money
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“We have recently rented a flat through Keystones and have ......”

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May 02,2016
Minithumbup
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Scott
By: 'Lewis'
May 02,2016
0 people found
this helpful
We have recently rented a flat through Keystones and have recieved an excellent service. From initially viewing the property through to moving in and sorting out any issues that have arose they have always been quick to help and respond. I recommend using Keystones if ...
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Comment on agent fees
Agents fees are in line with other agents.
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“5stars great team of people Scott and amber are alway ......”

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Apr 30,2016
Minithumbup
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Scott
By: 'Lee'
Apr 30,2016
0 people found
this helpful
5stars great team of people Scott and amber are alway quick returning email and and are happy to help with question we couldn't be more happier with the service that we receive from them...
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Comment on agent fees
Worth every penny
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“I have had excellent service. Scott has been very attentive ......”

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Apr 24,2016
Minithumbup
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Scott
By: 'Excellent'
Apr 24,2016
0 people found
this helpful
I have had excellent service. Scott has been very attentive and always willing to help even on his days of. Everything has gone so smoothly with the help of Scott and Amber. Thank you very much guys you made my moving in as stress free ...
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Comment on agent fees
I was happy to pay the agent fees as they did everything and made my move very easy for me.
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“I have been happy with every stage of the lettings ......”

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Apr 22,2016
Minithumbup
By: '1'
Apr 22,2016
0 people found
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I have been happy with every stage of the lettings process. My Emails and telephone calls are always answered promptly....
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“Amber and Scoot were a pleasure to deal with from ......”

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Apr 06,2016
Minithumbup
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Scott
By: 'JT'
Apr 06,2016
0 people found
this helpful
Amber and Scoot were a pleasure to deal with from the fist initial first phone call through to signing the contact and moving into the property. There were a few teething problems with the house but Amber was quick to get a date for a ...
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Comment on agent fees
Standard for the area.
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“The team were really helpful, always available to answer any ......”

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Mar 08,2016
Minithumbup
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Scott
By: 'Samantha'
Mar 08,2016
0 people found
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The team were really helpful, always available to answer any questions and a friendly service - will definitely use again ! Thanks :)...
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“Scott was helpful and professional, and offered useful, practical advice ......”

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Mar 02,2016
Minithumbup
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Scott
By: 'Anna'
Mar 02,2016
0 people found
this helpful
Scott was helpful and professional, and offered useful, practical advice in all aspects of letting. He was good at understanding the kind of tenants that I was looking for, and delivered on that in a short time scale. Scott was very pleasant to deal with ...
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Comment on agent fees
good
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“My wife and I received a first class service from ......”

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Feb 29,2016
Minithumbup
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Scott
By: 'Mr'
Feb 29,2016
1 people found
this helpful
My wife and I received a first class service from Scott, Jason and Amber at Keystones. During the whole process they provided support and care. Moving house is a stressful process but we are now in our new house and I can't thank Keystones enough. ...
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Comment on agent fees
Good
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“Amber, Jason and Scott were truly exceptional in their service ......”

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Feb 23,2016
Minithumbup
By: 'Jude'
Feb 23,2016
0 people found
this helpful
Amber, Jason and Scott were truly exceptional in their service provided. Amber was my key contact and was friendly, professional and answered all my enquiries promptly and efficiently. I cannot fault them from the initial viewing - until the end they were very helpful - ...
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Comment on agent fees
Good
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“Keystones are a great agent, very helpful, excellent communication kept ......”

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Feb 18,2016
Minithumbup
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Scott
By: 'Dhillons''
Feb 18,2016
0 people found
this helpful
Keystones are a great agent, very helpful, excellent communication kept us up to date with progress throughout the transaction,we would definitely recommend them, thanks guys...
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Comment on agent fees
Reasonable
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“I recently accepted a job abroad at relatively short notice ......”

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Feb 12,2016
Minithumbup
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Scott
By: 'Gareth'
Feb 12,2016
0 people found
this helpful
I recently accepted a job abroad at relatively short notice and needed an agent that could organise everything for me. Scott and the team at Keystones Property have been thoroughly professional and efficient from my first meeting with them. They organised an inventory, gas safety ...
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By: Scott Jay
Feb 12, 2016
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Wow, what a great review! Thank you Gareth, we really appreciate the feedback and happy to have you as a client on board! ...

“While I am already tenant in a property the property ......”

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Jan 04,2016
Minithumbup
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Scott
By: 'Celal'
Jan 04,2016
0 people found
this helpful
While I am already tenant in a property the property management was handed over to Keystones Property and they handled that hand over period very well. They are very nice and kind. The agents have high level communication skills and they do what they promise. ...
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“I encountered Keystones through a friend of mine, he recommended ......”

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Dec 16,2015
Minithumbup
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Scott
By: 'David'
Dec 16,2015
0 people found
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I encountered Keystones through a friend of mine, he recommended them to me as a I had bought my first buy to let property and didn't really know what I was doing. I initially spoke to Scott who instantly put me at ease, explained everything ...
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“We use Keystones to find tenants for our rented properties. ......”

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Dec 16,2015
Minithumbup
By: 'Christine'
Dec 16,2015
0 people found
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We use Keystones to find tenants for our rented properties. We have used them around 6 times in the last few years. They are very professional in everything they do, and are always ready to help if there are any problems. They deal with the tenants ...
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“We contacted Keystones after being recommended them from a famil ......”

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Nov 12,2015
Minithumbup
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Scott
By: 'Camelia'
Nov 12,2015
0 people found
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We contacted Keystones after being recommended them from a famil member.. Scott came to our property within a few days to take pictures and discuss the process. We had lots of block viewings within the first two weeks but something wasn't working so Scott agreed ...
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Comment on agent fees
Very fair!
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“We went to a viewing with Keystones and despite there ......”

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Nov 07,2015
Minithumbup
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Scott
By: 'Hannah'
Nov 07,2015
0 people found
this helpful
We went to a viewing with Keystones and despite there being several people also viewing we felt that Scott was approachable and able to answer most of our questions about the property. When going through the holding process Amber was dedicated to promoting our request ...
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Comment on agent fees
These were the highest fees we have had to pay, and we have rented in central London!
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“Keystones property has provided an excellent service throughout purchasing a ......”

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Nov 06,2015
Minithumbup
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Scott
By: 'AnthonyC'
Nov 06,2015
0 people found
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Keystones property has provided an excellent service throughout purchasing a property I would like to thank Jason and Scott for assisting, they have kept me up to date on daily basis in regards of purchasing the property I wanted. All funds and contracts went through ...
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“Excellent advice in marketing property sale and administration of Open ......”

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Oct 29,2015
Minithumbup
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Scott
By: 'Anthony'
Oct 29,2015
0 people found
this helpful
Excellent advice in marketing property sale and administration of Open Day which generated a lot of interest in the property an excellent sale price and numerous prospective purchasers. In addition Keystones provided a great and rapid service in analysing the prospective purchasers which facilitated a ...
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“Kestones staff have been very professional from start to finish ......”

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Oct 29,2015
Minithumbup
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Scott
By: 'Tezcan'
Oct 29,2015
0 people found
this helpful
Kestones staff have been very professional from start to finish of the sale of my property. Great communication and consistent. Very good at meeting deadlines and providing advise in the whole ups and downs of selling. the staff provided a lot of their time and ...
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“I couldn't ask for better help by the 3 that work ......”

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Oct 28,2015
Minithumbup
By: 'Eren'
Oct 28,2015
0 people found
this helpful
I couldn't ask for better help by the 3 that work with keystones. They helped me and guided me in everything that I had to do and help solve solutions that came up. I recommend anyone who is buying or renting to use keystones as they ...
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“We had a great experience with Scott and Jason from ......”

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Oct 20,2015
Minithumbup
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Scott
By: 'E'
Oct 20,2015
0 people found
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We had a great experience with Scott and Jason from Keystones. They listened when we spoke, were accessible, responsive and tenacious. Throughout a long, drawn out process, Scott and Jason were the ones who pushed the sale and related purchase through, taking the stress out ...
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“The service was very professional Scott and Amber are very ......”

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Sep 22,2015
Minithumbup
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Scott
By: 'Keneisha'
Sep 22,2015
0 people found
this helpful
The service was very professional Scott and Amber are very informative and prompt when dealing with queries. they ensure that as tenants you are cobmfortable as possible...
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“I give Keystone agents excellent mark because they were efficient ......”

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Sep 18,2015
Minithumbup
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Scott
By: 'Olga'
Sep 18,2015
0 people found
this helpful
I give Keystone agents excellent mark because they were efficient and very professional in finding tenants for my property/ They have completed all related paperwork in due course and made sure I have had all in place. They organised all necessary formalities to help me ...
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“Keystones provided a professional and courteous service and were very ......”

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Sep 15,2015
Minithumbup
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By: 'Danny'
Sep 15,2015
0 people found
this helpful
Keystones provided a professional and courteous service and were very prompt in their handling of my purchase of the property....
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“Very easy to deal with this agency, the stuff is ......”

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Sep 12,2015
Minithumbup
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Scott
By: 'Chris'
Sep 12,2015
0 people found
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Very easy to deal with this agency, the stuff is friendly, they deal with all my enquiries in a promt and professional manner....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



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