96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ...
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Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Latest Reviews
View all Reviews 436
4th Nov 2024
reviewed by 'Caner'
30th Oct 2024
reviewed by 'Elsie'
25th Oct 2024
reviewed by 'Linda Farthing'
22nd Oct 2024
reviewed by 'angela'
18th Oct 2024
reviewed by 'Mihail'
18th Oct 2024
reviewed by 'Richard Hasell'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £40,000 | £2,147,483,647 |
| Lettings | 97% | 98% | £650 | £2,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 1 | 96 | 4 | 126 | 2 | 95 | 4 | 26 | 1 |
Areas covered
- RM5
- IG11
- RM3
- IG2
- RM1
- RM4
- RM2
- RM7
- RM8
- IG10
- RM6
- RM9
Address
13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Images & Videos
Nov 08,2017
Nov 08,2017
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Keystones were very helpful and made the process of buying our first property less stressful. Chris answered any questions we had and got back to us as soon as he could with extra information on the property. Thank you again for your help....
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Nov 08,2017
Nov 08,2017
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Chris and the team were really helpful with the sale of the house. It sold really quickly. Overall I am happy with the transaction and support given by Keystones. Fair Valuation given and achieved asking price....
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Comment on agent fees
Fees are 1%
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Nov 04,2017
Nov 04,2017
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Chris was very helpful and energetic in his efforts to find us a buyer for 298B Lodge Lane. We had more viewings than any other agent managed to find. Chris sold the property inside 30 days after it had been on the market for six months....
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Comment on agent fees
The fees were less than other agents
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Sep 13,2017
Sep 13,2017
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This is the 2nd time I have chosen to use Keystones and once again received an amazing service.
I cannot recommend Keystones enough as a landlord, they are so efficient on finding great tenants quickly so you have no gaps in rental so financially I ...
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Comment on agent fees
Agent fees are the best in the area I would only use Keystones
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Sep 13,2017
Sep 13,2017
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Chris and Scott were both very friendly and easy to deal with.
Chris was very knowledgeable at our first meeting and out of the four estate agents we met with, we decided to go with Keystones due to agent fees and personality.
They brought in ...
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Comment on agent fees
Agent fees was quite good at 0.5% of total selling cost of the property plus VAT and no other hidden costs.
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Sep 13,2017
Sep 13,2017
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Keystones Property dealt with the sale of my own property and my mother in laws property.
From start to finish Chris was on top of everything, he felt that the summer house and garage we had at bottoms of gardens where big selling features to ...
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Comment on agent fees
Worth every penny and pound
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Jul 31,2017
Jul 31,2017
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We decided to sell our property with a local agent and were very pleased that we chose Keystones. Chris Killgallon was fantastic, he was very knowledgeable, helpful and professional. Nothing was too much trouble and we could always get in touch with him if we ...
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Comment on agent fees
Good
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Jul 31,2017
Jul 31,2017
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The flat I viewed, through Keystones, I instantly loved. Scott Jay's professional and amiable manner reduced the stress that comes with moving. Any queries I've had have been handled promptly and succinctly. Now I'm living in a flat that I'm happy in....
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Comment on agent fees
The agents fees didn't seem excessive.
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Jul 31,2017
Jul 31,2017
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A very proffessional service, all questions and calls were answered promptly and effectively. The staff are a credit to the business, fantastic customer service. I will be reccomending to friends and family....
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Comment on agent fees
Good fees, seem like standard fees charged at this time
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Jul 29,2017
Jul 29,2017
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I would like to say that I found all the staff at the Collier Row Branch friendly, helpful and polite. I would especially like to mention Scott and Chris, they were very patient with me and kept me positive throughout the whole time. They showed ...
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Comment on agent fees
I was fortunate enough to take the special introductory offer of 0.5% so it goes without saying I was very pleased with these fees.
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Jul 29,2017
Jul 29,2017
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Chris and the team at Keystones in collier row offered nothing but exceptional service. Chris always called back when away from the office and always got things done. We had a few problems along the way with solicitors etc and Chris resolved everything very quickly. ...
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Comment on agent fees
Good
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Jul 25,2017
Jul 25,2017
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If your looking for a company to handle your letting or sales this is the company for you I have used many different agents and can honestly say this is without a doubt the best firm I've used they are the whole package polite professional ...
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Comment on agent fees
Good very reasonable
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Jul 22,2017
Jul 22,2017
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If I could give six stars, I would. I am very pleased with the service I received from both Chris, Scott and their team. My sale and purchase transaction was not the easiest but the advice and support I received was fantastic. I have dealt ...
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Comment on agent fees
The fees charged were reasonable and good value for money.
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Jul 12,2017
Jul 12,2017
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Very happy with the team. I live abroad so gave keys and instructions to Scott to sell the property for a specific price. This was achieved with I believe no problems and the minimum of correspondence....
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Comment on agent fees
Fair, market price
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May 20,2017
May 20,2017
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My experience so far has been good. Scott and Chris have helped me To ensure that good tenants are placed in my property....
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Comment on agent fees
Good
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May 13,2017
May 13,2017
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We used Keystones for selling our property. They are extremely professional with fantastic communication skills. We found them very helpful, approachable and friendly. They always called you and you were never left without updates or feedback. The team managed the viewings and were passionate about ...
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Comment on agent fees
The fees were very competitive in the local area
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Mar 24,2017
Mar 24,2017
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An absolute pleasure to deal with. Kept us in the loop the whole way. From putting our property on the market, right the way through to sale. Always returned calls, and if they were busy, they always returned a call shortly after....
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Comment on agent fees
Their fees were very competative
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Mar 20,2017
Mar 20,2017
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Best Estate Agent in Romford
I hope to deal again with Mr Scott JAY in 2017 because he is hard worker and he found a very good family tenant for me ....
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Comment on agent fees
Good fees
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Mar 14,2017
Mar 14,2017
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Since Chris arrived at Keystone the service I receive has been second to none . He has excellent management skills . He can negotiate on all levels . He offers me a comprehensive service which I am very happy with ....
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Comment on agent fees
you get what you pay for
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Mar 13,2017
Mar 13,2017
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I have nothing but praise for Keystones. They made removing a tenant and finding a new tenant very easy for me. I was kept informed of actions at all times and felt very safe in allowing their professional expertise deal with all situations....
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Comment on agent fees
Fees seem very reasonable to me for the work Keystones did and continue to do for me.
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Mar 13,2017
Mar 13,2017
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Scott and all the team at Keystones have been managing my property for over a year now. I initially moved abroad at short notice and Keystones were instrumental in ensuring that my property was rented out quickly and efficiently. Prospective tenants were found and selected ...
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Comment on agent fees
Keystones fees are reasonable and any contractors they have employed on my behalf have been very competitive in price and excellent in quality.
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Feb 13,2017
Feb 13,2017
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Scott manages my properties for me and has done an outstanding job. He speaks regularly, pays my rentals on time, with a short email and receipt. He is very understanding and knows his job well, and all the rules relating to rentals....
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Comment on agent fees
The fees are very reasonable
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Dec 11,2016
Dec 11,2016
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Thank you Scott and the team for making the recent sale of a house smooth and relatively trouble free. The team were professional, friendly and Scott was always available to offer advice or answer queries with what was not a particularly straight forward sale. Assistance ...
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Comment on agent fees
Comparable fees with the local agencies
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Oct 12,2016
Oct 12,2016
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I found Keystones by chance one day browsing Rightmove and I am so glad I did. After searching daily for 6 months for a suitable flat to rent I had almost given up hope of finding anything. Amber and Chris have gone above and beyond in ...
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Comment on agent fees
I found the fees a little expensive compared to new agencies, especially those Internet based agencies which are £99, but the fees are around the same as other more established agencies. The property check in inventory is very cheap.
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Oct 05,2016
Oct 05,2016
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I was very pleased with the agency and all the staff I dealt with. Really helpful and honest.
I rented a property that they were managing and each time we had an issue, they have quickly and professionaly solved it.
Most of all we were ...
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Comment on agent fees
Fair for the services offered.
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Aug 30,2016
Aug 30,2016
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Excellent Service. The property was sold quickly and at a good price. I would definitely recommend to family and friends....
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Jul 29,2016
Jul 29,2016
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Couldn't recommended Keystones highly enough and in particular Scott Jay. We were looking to rent out our home and he made the process of finding suitable tenants a painless process. Keystones do all the leg work and he presented our home beautifully on right move.
...
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Comment on agent fees
Very reasonable fees, we were pleased.
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Jul 27,2016
Jul 27,2016
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Overall my experience with both Scott and Amber at Keystones property was fantastic. From viewing the property with Scott and then working through various correspondence with Amber. They were both professional and thorough which made my move practically seamless. I would not hesitate in in ...
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Comment on agent fees
Initially I thought they were a little high but as noted above, it was certainly worth it. Any queries I had at any point through the whole process were answered exceptionally quickly and again as noted before in a professional manner. I cannot fault this agent.
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Jun 30,2016
Jun 30,2016
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I have found Keystones Property professional and efficient while dealing with queries and issues. They understand the need, cause and urgency of the concerns and requests, which I have raised with them, and were quick, to respond in order to get it resolve. Overall good ...
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Jun 29,2016
Jun 29,2016
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I have been using keystones for the last 2 years. They have always found me high quality tenants. And these tenants are still with me after 2 years. There approach is very professional and use them to advise me on refurbishments that will suit the rental marker....
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Comment on agent fees
Fees is very reasonable
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Chris
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon
Best Letting Agent in Romford 
Best Estate Agent in Romford 
