96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ...
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Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Latest Reviews
View all Reviews 436
4th Nov 2024
reviewed by 'Caner'
30th Oct 2024
reviewed by 'Elsie'
25th Oct 2024
reviewed by 'Linda Farthing'
22nd Oct 2024
reviewed by 'angela'
18th Oct 2024
reviewed by 'Mihail'
18th Oct 2024
reviewed by 'Richard Hasell'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £40,000 | £2,147,483,647 |
| Lettings | 97% | 98% | £650 | £2,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 1 | 96 | 4 | 126 | 2 | 95 | 4 | 26 | 1 |
Areas covered
- RM5
- IG11
- RM3
- IG2
- RM1
- RM4
- RM2
- RM7
- RM8
- IG10
- RM6
- RM9
Address
13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Images & Videos
Dec 07,2018
Dec 07,2018
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Always returned my calls and emails. They worked towards the best price on property and dealt with queries quickly. Friendly and approachable....
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Comment on agent fees
Very fair on fee
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Nov 16,2018
Nov 16,2018
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I initially had doubts about Keystones, my offer was rejected due to competition from another buyer, who eventually offered a lower price. Scott contacted to accept my offer. That was when the service improved significantly. Would have given 5 stars if not for the initial complication. 4 ...
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Nov 15,2018
Nov 15,2018
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I recently had the pleasure of working with both Ross and Scott (more so with Ross) on the purchase of my new and first home!
I can't thank Ross enough for holding my hand through the process.
He was always attentive and responsive and very ...
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n/a
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Nov 15,2018
Nov 15,2018
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I was provided with a free valuation today and the customer service I received was outstanding. I would recommend using Keystones Properties in Collier Row. Scott Jay was friendly, helpful and approachable....
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Nov 14,2018
Nov 14,2018
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I recently sold my property through Keystones and from start to finish both Ross and Scott helped in every way possible, especially as I was totally unfamiliar with current procedures having lived in my property for nearly 60 years. Lots of questions arose during the sale ...
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Nov 13,2018
Nov 13,2018
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Would highly recommend Keystones, we bought a property and was kept updated very frequently and when ever we had a question they were on the ball and within 24 hours returned the answer Very pleasant and approachable estate agent....
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Comment on agent fees
We bought a property from them.
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Oct 26,2018
Oct 26,2018
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Property sold in two weeks, fast, smooth, professional service. Property was empty, scott took care of everything, i didnt have to go to the property once to meet anyone.
Highly recommended....
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Comment on agent fees
Fair
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Oct 10,2018
Oct 10,2018
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We are 100 per. cent satisfied with the professional approach taken to sell our house. Previously marketed with another local firm (chosen for lower fee!) for a number of months with next to no viewings. As soon as Scott visited we knew we were in capable ...
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Comment on agent fees
Fees were higher than the first firm we used but the service we received was impeccable. You get what you pay for.
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Oct 10, 2018
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Susanna, this is such a lovely review. Thank you. Hope your family will be all settled up in the North of England. Regards Scott and The Team. ...
Sep 28,2018
Sep 28,2018
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A great service from start to finish from the guys at Keystones in Colier Row. They handled a large number of viewings for us (on an empty property) and kept us fully briefed in what was happening throughout. We would highly recommend them for property ...
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Comment on agent fees
We took advantage of a special offer that Keystones had on bungalow sales and were really happy with their rates.
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Sep 14,2018
Sep 14,2018
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Being first-time buyers we didn't know much about the process, but the agents at Keystones were so helpful in getting the house we wanted so much! We really appreciate their support and guidance through the whole experience!...
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Aug 26,2018
Aug 26,2018
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Great service when letting our property and selling. Always available to answer any queries really promptly and we're always very helpful. I really rate the personal service they offered. Would definitely recommend and use them again....
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Comment on agent fees
Good
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Aug 15,2018
Aug 15,2018
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We can recommend Keystones to anyone selling their home. They were polite, efficient and communicated with us all the way through our house sale. They had many viewers for our house and we sold very quickly. There was always someone in the office who knew ...
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Comment on agent fees
I do not know how the fees compared to other agents, we did not shop around because Keystones were highly recommended to us.
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Jul 19,2018
Jul 19,2018
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This is the second time that I have used Keystones Property for my rental property in Hainault. I chose them over another agency that I wasn't happy with, first time round they found me a tenant within 10 days, the second time round they found me ...
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Comment on agent fees
Very Good
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Jul 14,2018
Jul 14,2018
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Always ready to listen and help. Reply emails and phone calls very quick which is a big help. All round understanding and great communication. Moving is very stressful which is made easier by staff....
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Comment on agent fees
Agents fees are as expected. No higher than others.
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Jul 14,2018
Jul 14,2018
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Scott has an extensive knowledge and great customer care. He understands exactly what you want or need to know.I have a lot of confidence in him...
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Comment on agent fees
Fees are good value
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Jun 18,2018
Jun 18,2018
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I strongly recommend they did a good job and also if you need anything they are there for you. Prompt professional people....
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Jun 16,2018
Jun 16,2018
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Fantastic service from Scott and the team. We needed a rental property quickly as alternative accommodation following severe fire damage to our own home. They were patient, kind and supportive and got us smoothly into a property as quickly as possible ... thank you!...
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Comment on agent fees
Good
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May 10,2018
May 10,2018
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All estate agents should be like this Ross Clark he knew the property inside out anything we wanted to know he knew the answer he knew what was around the area and to be honest I didn't need to ask too much because he had ...
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Comment on agent fees
No idea what they are but they would be worth paying with the fantastic service you get from them.
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Apr 30,2018
Apr 30,2018
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This agency is good and does the job very professionally. Scott has been very helpful whenever required and has kept great communication between myself and the landlord. Would recommend them to anyone....
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Apr 24,2018
Apr 24,2018
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I couldn't recommend Keystones highly enough. Professional, helpful, they go above and beyond. Let our flat out quickly and offered assistance every step of the way....
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Comment on agent fees
Excellent
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“I just want to share my best experience regarding renting proprety, I have been very lucky to meet Scott and his professional staff. Strongly recomand...”
Mar 17,2018
Mar 17,2018
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The aggent was very professional, he explaind me everything very clear and also he show me all the house and the garden with patient. Thank you for my experience!...
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Mar 09,2018
Mar 09,2018
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I rarely use Estate and Letting Agents, I usually would rather rent the property myself via Gumtree, however, I was cold called by Scott from Keystones and he managed to talk me round to renting my place for a reasonable fee. Since it was 3 weeks ...
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Comment on agent fees
Good very competative
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Mar 07,2018
Mar 07,2018
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A very good service was offered by Ross Downham. I was kept up to date through phone and email at all time....
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N/A
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Mar 02,2018
Mar 02,2018
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Words cannot describe how grateful I am to Keystones. Chris and Ross were so hard to sell my house which was proving extremely difficult. After being on with a Corporate Agent that went bust, I went to Keystones who had a total of 82 viewings and ...
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Comment on agent fees
Very good
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Jan 02,2018
Jan 02,2018
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Exceptional!! From the moment we met Scott, he was extremely friendly, approachable and professional at the same time. His advice, expertise and helpfulness was more than we got from any other Agent we saw. It was an immediate ½es' for us. Fees were competitive, the ...
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Comment on agent fees
Fantastic
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Dec 27,2017
Dec 27,2017
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I have been letting my house through this agency and sold the same house in September 2017.
Keystones were doing property management for me - to the excellent standard. Scott Jay was always available, all payments received on time, all necessary jobs arranged and done to ...
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Comment on agent fees
Reasonable, within market bracket and considering, that the team goes out of the way to help - excellent rates.
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Dec 18,2017
Dec 18,2017
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Keystones property delt with the sale of my mothers property and our property. From start to finish Chris was extremely helpful and we felt confident in his knowledge and experience. Nothing was ever to much trouble we could always get in touch with him if ...
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Comment on agent fees
Very reasonable fees, good value for money.
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Nov 16,2017
Nov 16,2017
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Scott, Chris and the team provided me with a 1st class service from the minute I walked in for an general enquiry right through to when the property sold only a couple of months later. I found Keystones genuine, honest, friendly and more than just ...
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Comment on agent fees
I found their fees to be reasonable and good. I choose them as they didnt offer a fixed web style fee. I wanted a personal service and not to pay an upfront fee then be put on the back burner.
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Nov 15,2017
Nov 15,2017
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I WAS HAPPY WITH CHRIS FROM THE FIRST TIME I SPOKE TO HIM. HE GAVE ME SOUND ADVICE AND VERY HELPFULL IN GENERAL THROUGH THE WHOLE SALE PROCESS....
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Comment on agent fees
REASONABLE
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Nov 14,2017
Nov 14,2017
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The Keystones team were great, they provided insight and helped more then other property agents have done in the past.
Chris was exceptional in the level of assistance that he provided with our queries, ensured a speedy and smooth transaction.
I would recommend them to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon
Best Letting Agent in Romford 
Best Estate Agent in Romford 
