96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ...
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Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Latest Reviews
View all Reviews 436
4th Nov 2024
reviewed by 'Caner'
30th Oct 2024
reviewed by 'Elsie'
25th Oct 2024
reviewed by 'Linda Farthing'
22nd Oct 2024
reviewed by 'angela'
18th Oct 2024
reviewed by 'Mihail'
18th Oct 2024
reviewed by 'Richard Hasell'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £40,000 | £2,147,483,647 |
| Lettings | 97% | 98% | £650 | £2,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 1 | 96 | 4 | 126 | 2 | 95 | 4 | 26 | 1 |
Areas covered
- RM5
- IG11
- RM3
- IG2
- RM1
- RM4
- RM2
- RM7
- RM8
- IG10
- RM6
- RM9
Address
13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Jun 12,2019
Jun 12,2019
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I inquired about a retroactive valuation on my property and Scott Jay responded immediately. He was pleasent to interact with as well as professional. I would use his services again and recommend him to others....
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Jun 07,2019
Jun 07,2019
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Key-Stones have really helped me find a buyer for my parents' house in Havering-atte-Bower. They are a smaller business which I like and I have felt very included at every step of the process. My main dealings were with Ross and Scott who have both ...
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Comment on agent fees
Fair
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Jun 05,2019
Jun 05,2019
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Keystones Ross, Scott and Jay were absolutely brilliant getting plenty of viewings through the door, always on hand if i needed to rearrange/reschedule and always happy to work around us as sellers. Scott was great assisting with the after sale care and again Ross ...
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The agent fees were probably the cheapest in my area so was pleased with the fee.
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May 29,2019
May 29,2019
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Brilliant service! Scott, Jay and the team were very professional, efficient and friendly, they made the whole process easy and were always on call to answer any questions. I would highly recommend as you'll receive a top service....
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Good
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May 29,2019
May 29,2019
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Keystones property were easy to work with, and were extremely helpful throughout the whole process. Jay was in constant communication keeping me posted and updating me regularly. I will highly recommend Jay from Keystones to finding your new home....
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May 28,2019
May 28,2019
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Really happy with the service provided, both Jay and Ross we found to be very helpful and kept us well informed of the progress of the sale of our property....
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Really happy with the service provided, both Jay and Ross we found to be very helpful and kept us well informed of the progress of the sale of our property.
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May 25,2019
May 25,2019
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Our house was recently on the market with keystones. We found the whole team to be extremely professional but we mainly dealt with Ross. He always gave us plenty of notice when we had a viewing booked to ensure we could make arragements to leave ...
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May 24,2019
May 24,2019
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Keystone agency was among the best companies I have come across their service has been excellent, in particular Jay who went way above and beyond his job title and made sure our queries were dealt with immediately. We have been in a search for a ...
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Good
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May 23,2019
May 23,2019
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Will was very helpful and quick on responding back and keeping up with communication and very punctual
Thanks a lot will...
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May 02,2019
May 02,2019
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The whole team were amazing. A special mention to Scott and Jay for there very professional approach to selling my property. To be honest I think I spoke to most of the team through the process and all very helpful along the way. It was ...
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Comment on agent fees
Very competitive compared to others on the high street. Worth the fee though. They do work for it!
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May 02,2019
May 02,2019
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I found keystone very good to deal with.
They are very honest inland forthcoming in all their opinions and recommendations at all stages of the process of finding a tennant. But will ultimately leave the decision making to you if you so wish. We made ...
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Ok
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May 01,2019
May 01,2019
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A very professional and prompt service provided by Scott, Jay and the team. The team will go the extra mile in helping you every step of the way with all your property needs from letting to sales. Shopped around other agents but came back and ...
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Good
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May 01,2019
May 01,2019
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Thank you Ross for selling our property so glad we used Keystones you have all been very efficient, helpful and nice to deal with friendly staff would highly recommend Keystones....
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Good
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Apr 30,2019
Apr 30,2019
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I find the whole experience and contribution from Mr. Ross Clark to be of great help and total professionalism. As a first time buyer the whole process was rather challenging but with Ross's input and expertise not to mention patience was invaluable....
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Apr 25,2019
Apr 25,2019
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Thank you Keystone, especially Jay who manange to prepare all my paper work really fast.. proof of profesionalism and commitment....
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Apr 12,2019
Apr 12,2019
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The whole team at Keystone are great, I only wanted to go through one estate agents who show some urgency, have good local knowledge of the market and offer a good level of service, they are a very professional outfit who deal with things in ...
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good
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Apr 09,2019
Apr 09,2019
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wonderful job done it was easy to understand things I am happy with this place , THANK U GUYS FOR A SUCH A GOOD SERVICE ....
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good
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Apr 06,2019
Apr 06,2019
1
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We found Ross
Friendly
Easy to contact
Always there for us
Perfection
Efficient
Confident
Understandable
Simply he is the best...
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Comment on agent fees
Good reasonable
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Apr 04,2019
Apr 04,2019
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The team helped to push my sale/purchase through when we had obstacles to overcome. It was very much appreciated....
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Apr 04,2019
Apr 04,2019
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Just exchanged on a property through keystones and it's been a rough ride with lots of ups and down with the chain. And I have to say being a first time buyer Scott has always taken care of my needs and valued me as a ...
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N/a
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Mar 29,2019
Mar 29,2019
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The fee: the best in the area at the time of signing the contract. The sales agents: ready, willing and able or to put it differently knowledgeable, efficient, actively working on my behalf and pleasant and courteous with it. Result: a quick and painless selling ...
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Comment on agent fees
Excellent
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Mar 22,2019
Mar 22,2019
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All the staff are energetic, friendly, courteous and professional.
They are very proactive in securing viewings for your property and provide an excellent follow up service. They communicate well and always offer good advice....
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Comment on agent fees
Good value for the service provided.
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Mar 22,2019
Mar 22,2019
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Appreciate everything Jay has done in getting my property sold. Very professional and driven, he was very friendly and took as much stress off of me as possible. Even to email/call out of hours with any queries i had.
Could not be happier with ...
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Comment on agent fees
Very happy with the fees. Was willing to negoiate. Happy all round
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Mar 25, 2019
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The team at Keystones were great. Quick responses to emails and phone calls, efficient and friendly. Buying our first home went smoothly and these guys helped to make it happen. Jay was polite and friendly - as were the other guys in the office, including Scott and Ross. Thanks guys! ...
“After meeting 3 competitors I chose keystones based on enthusiasm, friendliness and professionalism linked to their drive and wish to help....”
Mar 20,2019
Mar 20,2019
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I was kept up to date at all times without having to chase.
They were always helpful friendly and efficient
They're fees were competitive.
I feel I made the right choice after meeting 3 different estate agencies and would use them again and recommend them...
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Comment on agent fees
Agreeable and competitive
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Mar 12,2019
Mar 12,2019
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Keystones efforts to help in all aspects were exceptional and done all they could to help whenever I requested it. They were always communicating well and updating on a regular basis. I would high recommend keystones....
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Good
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Feb 28,2019
Feb 28,2019
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I have been with Keystones Property for 5 years now and have nothing but positive things to say about them. They are very professional and efficient. Whenever I need help from them they are quick to respond. They go above and beyond. For example, when I ...
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Comment on agent fees
Fair and reasonable
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Feb 13,2019
Feb 13,2019
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Excellent Service! I recently sold my property through Keystones Property and they were fantastic. They took care of everything from the viewing stage, to negotiating offers as well as the whole process after we accepted our offer, they took the stress completely away. I would ...
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Comment on agent fees
Good fees, you really get what you pay for with the service these guys offer.
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Feb 05,2019
Feb 05,2019
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Jay and Ross , or should I better say the whole team was absolutely brilliant!
They have been really supportive and helpful throughout the process of buying our house !
Thank you !...
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Jan 18,2019
Jan 18,2019
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What lovely guys, they made everything stress free when selling my home. Always helpful and very trustworthy. They did all the leg work and was always on time. Well worth having these guys....
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Comment on agent fees
Well not sure what the average fees are but these guys earnt what we paid. They felt like family
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Jan 03,2019
Jan 03,2019
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I used Keystones for letting my property. Scott and his team handled the advertising, viewings and letting admin very smoothly and quickly. The process, right through to tenants moving in, took less than three weeks, and all my queries were answered along the way. I'd ...
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Comment on agent fees
The fees charged were very fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon
Best Letting Agent in Romford 
Best Estate Agent in Romford 
