Keystones Property
5/5, 436 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Keystones Property - Click to Visit Our Website

Latest Reviews

 View all Reviews 436
4th Nov 2024
reviewed by 'Caner'
“Keystones property has been great throughout the years.Katie has always been very helpful, striving her best to resolve any ......”
30th Oct 2024
reviewed by 'Elsie'
“Katie has been an absolute Joy and breath of fresh air! Having Katie being in charge of our property leaves ......”
25th Oct 2024
reviewed by 'Linda Farthing'
“Katie Fitzpatrick has been managing my sons properties for a few years now, she goes above and beyond, nothing fazes ......”
22nd Oct 2024
reviewed by 'angela'
“I’ve been renting with Keystones for two years now, and I couldn’t be happier with the experience. They ......”
18th Oct 2024
reviewed by 'Mihail'
“Very helpful, professional and organised. Always happy to walk the extra mile to help the client....”
18th Oct 2024
reviewed by 'Richard Hasell'
“Keystones have managed the rental of our property for over 7 years.Scott Jay the owner guided us through the initial ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
81 1 96 4 126 2 95 4 26 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   14
View more properties
Images & Videos

“Keystones are Brilliant!!...”

Share on :
Nov 27,2019
Minithumbup
By: 'Mihaela'
Nov 27,2019
0 people found
this helpful
Personal touch from Jay. Keystones property were great. Looked after us from start to finish and they made sure we understood the whole process of moving into a rental house....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you Jay!!!...”

Share on :
Nov 27,2019
Minithumbup
By: 'Ioan'
Nov 27,2019
0 people found
this helpful
Jay has been excellent. Thanks to his constant communication we have a brand new home and were made the first ones to see it. Thank you so much for our long term home....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very Professional outfit. Property sold withi......”

Share on :
Nov 24,2019
Minithumbup
By: 'Mary'
Nov 24,2019
0 people found
this helpful
Very Professional outfit. Property sold within a week, subject to contract. Price competitive in the Romford area. Dealt with Ross in the Collier Row Office who was prompt, professional and competent. Would we use them again, defiantly....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“The professionalism...”

Share on :
Nov 19,2019
Minithumbup
By: 'Narsing'
Nov 19,2019
0 people found
this helpful
The professionalism of getting the requirement until the position of flat made their service unique . Easy steps in reference flow and self understanding techniques of the web page made life easy for customers. I strongly recommend this property. Thanks for making my flat renting out!!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“5 Stars Not Enough ⭐⭐⭐⭐⭐...”

Share on :
Nov 19,2019
Minithumbup
By: 'Mr'
Nov 19,2019
0 people found
this helpful
Jay has been excellent. 5 stars is not enough. Best agency I have been to. Looking forward to spending a long time in my new property. Melissa and Scott were very informative but special thanks to Jay who went above and beyond to get everything ready ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“We sold my mother's property through Keystone......”

Share on :
Nov 18,2019
Minithumbup
Staff profile picture
Scott
By: 'Glenis'
Nov 18,2019
0 people found
this helpful
We sold my mother's property through Keystones and would not hesitate in recommending them. Although our sale should have been straightforward, (cash buyer & my mother now living with us, so no onward chain) there were many hitches along the way. Keystones kept us informed & were ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great Service - Thank You Guys...”

Share on :
Nov 16,2019
Minithumbup
By: 'Mustafa'
Nov 16,2019
0 people found
this helpful
I have rented a property through Keystones Property. Very fast and efficient. Got me moved in to the property in 4 days. They introduced me to the whole team and the property managers are very friendly. Big thank you to Jay who made the process quick ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I can highly recommend keystone property, es......”

Share on :
Oct 16,2019
Minithumbup
By: 'Karolina'
Oct 16,2019
0 people found
this helpful
I can highly recommend keystone property, especially Jay as a agent with Great customer service , communication and prices, as a tenants we had many question with very quick response from Jay ....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you...”

Share on :
Oct 14,2019
Minithumbup
By: 'Roland'
Oct 14,2019
1 people found
this helpful
I would like to recommend Keystones Property they done a great job and quick job.They are really helpful.I wanna thank you for Jay, he was really helpful to find our new home.Thanks a lot....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Extremely pleased with the service received b......”

Share on :
Oct 05,2019
Minithumbup
Staff profile picture
Scott
By: 'Allen'
Oct 05,2019
0 people found
this helpful
Extremely pleased with the service received by Keystones. I had most of my contact with Jay who was extremely professional and easy to communicate with. As a new landlord I had many questions but nothing was too much for them and I received a lot ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I put my property on the market with Keystone......”

Share on :
Oct 02,2019
Minithumbup
By: 'Maureen'
Oct 02,2019
0 people found
this helpful
I put my property on the market with Keystones and although I decided not to sell for the time being. I received excellent customer service from Ross who came to value the property and put it on the market to Jay and Will who were ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Good, professional service...”

Share on :
Sep 25,2019
Minithumbup
By: 'Ganesh'
Sep 25,2019
0 people found
this helpful
I would recommend Keystones, especially Jay Leonce. Jay was very professional, helpful and polite, and would promptly reply any of my queries or emails....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Caren May...”

Share on :
Sep 24,2019
Minithumbup
By: 'Caren'
Sep 24,2019
0 people found
this helpful
Would recommend Ross and the team at keystones, was brilliant in the sale of my house.. Ross was great from start to finish. Thank you ?...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Roxana...”

Share on :
Sep 23,2019
Minithumbup
By: 'Nistor'
Sep 23,2019
0 people found
this helpful
The best agency with the best people I can recommend with confidence. Especially Jay Leonce who looks after him is very polite, trustworthy, helpful and very good at what he does....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you!...”

Share on :
Sep 20,2019
Minithumbup
By: 'Adriana'
Sep 20,2019
0 people found
this helpful
Thank you so much to all staff at Keystones, you are all very professional, friendly and helpful. Thanks to you, we found our home and we will recommend you to anyone interested. Well done and keep up the great job you're doing!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly recommended...”

Share on :
Sep 19,2019
Minithumbup
By: 'Boryana'
Sep 19,2019
0 people found
this helpful
I would highly recommend Keysones. Especially Jay Leonce. Jay , thank you so much for being so professional, helpful and polite. We are so happy with your work....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Scott is very friendly and has great customer......”

Share on :
Sep 18,2019
Minithumbup
Staff profile picture
Scott
By: 'Holly'
Sep 18,2019
0 people found
this helpful
Scott is very friendly and has great customer service. His knowledge and advise on renting our property was very helpful. Would highly recommend Scott & his team....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Jay is friendly and has great customer servic......”

Share on :
Sep 17,2019
Minithumbup
Staff profile picture
Scott
By: 'Holly'
Sep 17,2019
0 people found
this helpful
Jay is friendly and has great customer service! He has made the process of buying our property painless and so straight forward! Thanks to Jay's recommendation & advise we are now purchasing our forever home! Thanks again Jay....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“High recommendation...”

Share on :
Sep 17,2019
Minithumbup
Staff profile picture
Scott
By: 'Melody'
Sep 17,2019
0 people found
this helpful
I would highly recommend Keystones. Unlike a large chain estate agent they can offer you a personalised service, market-leading rates and a close-knit team who are committed to you and achieving the best outcome for you. Jay Leonce who was personable, professional and passionate about ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Jay Leonce was help as.we are so happy with ......”

Share on :
Sep 15,2019
Minithumbup
By: 'Lucian'
Sep 15,2019
0 people found
this helpful
Jay Leonce was help as.we are so happy with his work. Great service and great agency.thank you very much.we are happy with the house,great condition....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service...”

Share on :
Sep 15,2019
Minithumbup
By: 'Cintia'
Sep 15,2019
0 people found
this helpful
Jay helped us a lot . We had a bit off issue with the time,but he did managed to get the keys in time for us . We are really happy with the service and with the house too. Great company and very good service . Thank ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service., always felt I could call ......”

Share on :
Aug 21,2019
Minithumbup
Staff profile picture
Scott
By: 'Gina'
Aug 21,2019
0 people found
this helpful
Excellent service., always felt I could call for help and assistance throughout my house moving experience..the team constantly provided back up and support....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent...”

Share on :
Aug 16,2019
Minithumbup
Staff profile picture
Scott
By: 'Doug'
Aug 16,2019
0 people found
this helpful
I recently sold my property with Keystones. The service I received especially from Ross was fantastic, we were kept fully informed and updated throughout the whole process. Over the period in which we were on the market we received 4 offers finally achieving a price well ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“My experience was amazing from start to finis......”

Share on :
Aug 15,2019
Minithumbup
By: 'Jag'
Aug 15,2019
1 people found
this helpful
My experience was amazing from start to finish, keystone and especially Ross the agent made the process as stress free as it could be and always kept me well informed. Many thanks!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Best service we could ever get, I’ve tried ......”

Share on :
Aug 13,2019
Minithumbup
Staff profile picture
Scott
By: 'Adam'
Aug 13,2019
1 people found
this helpful
Best service we could ever get, I’ve tried few top agency for finding our new flat and I wasn’t to happy with. Keystones property really look after us from day one. Service they provided to us it was very professional and super quick. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very professional and also supportive and und......”

Share on :
Aug 13,2019
Minithumbup
Staff profile picture
Scott
By: 'Laura'
Aug 13,2019
1 people found
this helpful
Very professional and also supportive and understanding. Worked very hard to sell our house. Always kept us updated of what was going on. Could not fault all the staff very polite and well mannered....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“very professional agency...”

Share on :
Aug 13,2019
Minithumbup
Staff profile picture
Scott
By: 'Diana'
Aug 13,2019
1 people found
this helpful
Very happy with the service at Keystones! Communication was fast and efficient, we always felt looked after, thanks to Scott who was also super friendly and professional ! Can highly recommend this agency !...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Keystone property arranged a quick valuation ......”

Share on :
Aug 13,2019
Minithumbup
By: 'Sharon'
Aug 13,2019
1 people found
this helpful
Keystone property arranged a quick valuation for our property, valuation procedure was explained well by the agent. The cost which we would have to pay for selling was easy to understand with a simple pricing structure. As soon as we instructed a contract was signed ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Scott and the team at Keystones have always b......”

Share on :
Aug 09,2019
Minithumbup
Staff profile picture
Scott
By: 'Samantha'
Aug 09,2019
0 people found
this helpful
Scott and the team at Keystones have always been very helpful and successful finding me a tenant. They keep me updated from start to finish and happily answer any questions i have along the way...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent...”

Share on :
Jun 13,2019
Minithumbup
Staff profile picture
Scott
By: 'Georgiana'
Jun 13,2019
0 people found
this helpful
Ross has been very polite and helpful during the process of buying our second home , nothing is too much trouble for him...
read full review
Comment on agent fees
I am buying so no fees are paid from myself
Comments (0) Report abuse Print review
Was this helpful? Yes
Staff picture Scott
(180)
Staff picture Katie
Staff picture Sam
(19)
Staff picture Chris
Staff picture Ahmed
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



Get in touch with

Keystones Property

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn