96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ...
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Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Latest Reviews
View all Reviews 423
19th Aug 2024
reviewed by 'Maureen'
19th Aug 2024
reviewed by 'gorasiawellardv-wellard'
18th Aug 2024
reviewed by 'Rukhsana'
4th Aug 2024
reviewed by 'Mehrunnisa'
31st Jul 2024
reviewed by 'Simion & Cosmina'
10th Jul 2024
reviewed by 'Sara Ricci'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £40,000 | £2,147,483,647 |
| Lettings | 97% | 98% | £650 | £2,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 77 | 1 | 88 | 4 | 126 | 2 | 95 | 4 | 25 | 1 |
Areas covered
- RM5
- IG11
- RM3
- IG2
- RM1
- RM4
- RM2
- RM7
- RM8
- IG10
- RM6
- RM9
Address
13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Sep 23,2019
Sep 23,2019
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The best agency with the best people I can recommend with confidence. Especially Jay Leonce who looks after him is very polite, trustworthy, helpful and very good at what he does....
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Sep 20,2019
Sep 20,2019
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Thank you so much to all staff at Keystones, you are all very professional, friendly and helpful. Thanks to you, we found our home and we will recommend you to anyone interested. Well done and keep up the great job you're doing!...
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Sep 19,2019
Sep 19,2019
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I would highly recommend Keysones. Especially Jay Leonce. Jay , thank you so much for being so professional, helpful and polite. We are so happy with your work....
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Sep 18,2019
Sep 18,2019
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Scott is very friendly and has great customer service.
His knowledge and advise on renting our property was very helpful.
Would highly recommend Scott & his team....
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Sep 17,2019
Sep 17,2019
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Jay is friendly and has great customer service!
He has made the process of buying our property painless and so straight forward!
Thanks to Jay's recommendation & advise we are now purchasing our forever home!
Thanks again Jay....
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Sep 17,2019
Sep 17,2019
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I would highly recommend Keystones. Unlike a large chain estate agent they can offer you a personalised service, market-leading rates and a close-knit team who are committed to you and achieving the best outcome for you. Jay Leonce who was personable, professional and passionate about ...
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Sep 15,2019
Sep 15,2019
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Jay Leonce was help as.we are so happy with his work. Great service and great agency.thank you very much.we are happy with the house,great condition....
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Sep 15,2019
Sep 15,2019
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Jay helped us a lot . We had a bit off issue with the time,but he did managed to get the keys in time for us . We are really happy with the service and with the house too.
Great company and very good service .
Thank ...
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Aug 21,2019
Aug 21,2019
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Excellent service., always felt I could call for help and assistance throughout my house moving experience..the team constantly provided back up and support....
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Aug 16,2019
Aug 16,2019
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I recently sold my property with Keystones. The service I received especially from Ross was fantastic, we were kept fully informed and updated throughout the whole process. Over the period in which we were on the market we received 4 offers finally achieving a price well ...
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Aug 15,2019
Aug 15,2019
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My experience was amazing from start to finish, keystone and especially Ross the agent made the process as stress free as it could be and always kept me well informed. Many thanks!...
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Aug 13,2019
Aug 13,2019
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Best service we could ever get, I’ve tried few top agency for finding our new flat and I wasn’t to happy with. Keystones property really look after us from day one. Service they provided to us it was very professional and super quick. ...
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Aug 13,2019
Aug 13,2019
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Very professional and also supportive and understanding.
Worked very hard to sell our house.
Always kept us updated of what was going on.
Could not fault all the staff very polite and well mannered....
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Aug 13,2019
Aug 13,2019
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Very happy with the service at Keystones!
Communication was fast and efficient, we always felt looked after, thanks to Scott who was also super friendly and professional !
Can highly recommend this agency !...
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Aug 13,2019
Aug 13,2019
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Keystone property arranged a quick valuation for our property, valuation procedure was explained well by the agent. The cost which we would have to pay for selling was easy to understand with a simple pricing structure. As soon as we instructed a contract was signed ...
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Aug 09,2019
Aug 09,2019
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Scott and the team at Keystones have always been very helpful and successful finding me a tenant. They keep me updated from start to finish and happily answer any questions i have along the way...
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Jun 13,2019
Jun 13,2019
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Ross has been very polite and helpful during the process of buying our second home , nothing is too much trouble for him...
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Comment on agent fees
I am buying so no fees are paid from myself
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Jun 12,2019
Jun 12,2019
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I inquired about a retroactive valuation on my property and Scott Jay responded immediately. He was pleasent to interact with as well as professional. I would use his services again and recommend him to others....
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Jun 07,2019
Jun 07,2019
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Key-Stones have really helped me find a buyer for my parents' house in Havering-atte-Bower. They are a smaller business which I like and I have felt very included at every step of the process. My main dealings were with Ross and Scott who have both ...
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Comment on agent fees
Fair
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Jun 05,2019
Jun 05,2019
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Keystones Ross, Scott and Jay were absolutely brilliant getting plenty of viewings through the door, always on hand if i needed to rearrange/reschedule and always happy to work around us as sellers. Scott was great assisting with the after sale care and again Ross ...
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Comment on agent fees
The agent fees were probably the cheapest in my area so was pleased with the fee.
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May 29,2019
May 29,2019
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Brilliant service! Scott, Jay and the team were very professional, efficient and friendly, they made the whole process easy and were always on call to answer any questions. I would highly recommend as you'll receive a top service....
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Good
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May 29,2019
May 29,2019
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Keystones property were easy to work with, and were extremely helpful throughout the whole process. Jay was in constant communication keeping me posted and updating me regularly. I will highly recommend Jay from Keystones to finding your new home....
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May 28,2019
May 28,2019
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Really happy with the service provided, both Jay and Ross we found to be very helpful and kept us well informed of the progress of the sale of our property....
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Really happy with the service provided, both Jay and Ross we found to be very helpful and kept us well informed of the progress of the sale of our property.
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May 25,2019
May 25,2019
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Our house was recently on the market with keystones. We found the whole team to be extremely professional but we mainly dealt with Ross. He always gave us plenty of notice when we had a viewing booked to ensure we could make arragements to leave ...
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May 24,2019
May 24,2019
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Keystone agency was among the best companies I have come across their service has been excellent, in particular Jay who went way above and beyond his job title and made sure our queries were dealt with immediately. We have been in a search for a ...
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May 23,2019
May 23,2019
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Will was very helpful and quick on responding back and keeping up with communication and very punctual
Thanks a lot will...
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May 02,2019
May 02,2019
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The whole team were amazing. A special mention to Scott and Jay for there very professional approach to selling my property. To be honest I think I spoke to most of the team through the process and all very helpful along the way. It was ...
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Comment on agent fees
Very competitive compared to others on the high street. Worth the fee though. They do work for it!
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May 02,2019
May 02,2019
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I found keystone very good to deal with.
They are very honest inland forthcoming in all their opinions and recommendations at all stages of the process of finding a tennant. But will ultimately leave the decision making to you if you so wish. We made ...
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Comment on agent fees
Ok
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May 01,2019
May 01,2019
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A very professional and prompt service provided by Scott, Jay and the team. The team will go the extra mile in helping you every step of the way with all your property needs from letting to sales. Shopped around other agents but came back and ...
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May 01,2019
May 01,2019
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Thank you Ross for selling our property so glad we used Keystones you have all been very efficient, helpful and nice to deal with friendly staff would highly recommend Keystones....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon
Best Letting Agent in Romford 
Best Estate Agent in Romford 
