96% sales valuation accuracy
89% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Established in 1994, Kelway Law is an established Estate Agent based on the Surrey, Hampshire and West Sussex borders with offices in Haslemere, Hindhead, Liphook and Farnham. Kelway Law offers properties for Sale and to Rent.
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Established in 1994, Kelway Law is an established Estate Agent based on the Surrey, Hampshire and West Sussex borders with offices in Haslemere, Hindhead, Liphook and Farnham. Kelway Law offers properties for Sale and to Rent.
Latest Reviews
View all Reviews 69
24th Jun 2021
reviewed by 'Emma Turner'
15th Jun 2021
reviewed by 'Liz'
10th Mar 2021
reviewed by 'Penny'
21st Feb 2021
reviewed by 'St2h'
18th Feb 2021
reviewed by 'Zak'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 89% | £93,000 | £1,165,000 |
| Lettings | 100% | 60% | £650 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 0 | 15 | 21 | 7 | 11 | 1 | 1 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Kelway Law Estate Agents Branches (view all 5)
Jun 24,2021
Jun 24,2021
0
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Kelway law estate agents have been very helpful throughout the process of buying our house. They have been able to keep us up to date on the progress and quick at replying to any questions we have....
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Jun 15,2021
Jun 15,2021
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Thoroughly recommend the team at Liphook. All went smoothly with our house sale and was kept up to date right the way through. Many thanks....
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Mar 10,2021
Mar 10,2021
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Kelway law delivered great service from the moment I signed up with them to the day of completion. I would recomend this company to anyone....
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Feb 21,2021
Feb 21,2021
28
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Wouldn't recommend renting or letting with kelway.
Lived in a property in bordon for 1 year and had nothing but issues. Landlady paying for a service for property to be maintained and kelway where not doing that.
Did not have one property check in time of ...
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Feb 19,2021
Feb 19,2021
1
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Great experience. Agents knew a lot about the properties we viewed, and were very eager to recommend properties that they thought would be suitable.
Communication during and after the offer was fantastic, and Amy was efficient and friendly throughout the whole process.
Couldn't have had ...
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Feb 18,2021
Feb 18,2021
2
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The 5 Star reviews are written by the staff. Adrian Law is a cowboy trader. Disgraceful business. Don't use at all. Have contacted local Radio & Rogue Traders....
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Jan 20,2021
Jan 20,2021
1
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John & the team at Kelway Law in Liphook were fantastic throughout the sale of our house. Our forward purchase wasn't straight forward and very time critical but the team were always on top of the situation to help us out with advice and keep things ...
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Dec 22,2020
Dec 22,2020
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John and the team have been amazing. Always keeping us up to date with progress. Resolving any hiccups quickly and efficiently. Interaction with solicitors, us and vendor absolutely spot on. Superb service at all times....
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Sep 21,2020
Sep 21,2020
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Used Kelway to sell our house and ended up buying one through them too. Having just exchanged I would definitely recommend using them. Really friendly, approachable and give clear advice. Communication was great, prompt replies to queries from both Amy and John.
They made what ...
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Sep 14,2020
Sep 14,2020
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Our experience with Kelway Law at Haslemere was very impressive.
From our initial meetings with Franco, to the final stages with Amy, who even helped us find a rental property when a 'gazzumping' situation happened!
The Haslemere guys did what they said they would do ...
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Jun 22,2020
Jun 22,2020
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The entire team at Kelway Law are superb and professional whilst maintaining a friendly personable manner. Our house was marketed brilliantly, the floor plan, photos and detail were fantastic. Thus obtaining more viewings than imaginable and a sale price that we were more than pleased ...
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Apr 25,2020
Apr 25,2020
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Overall a very good experience - we recently sold our property through Kelway Law in Liphook. John was very knowledgeable, reliable and ultimately helped to get the sale over the line at the end which took a lot of the last minute stress of house ...
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Apr 25,2020
Apr 25,2020
1
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Adrian Law went out of his way and way beyond what I would expect from an Estate Agent to help secure the sale of my property. Adrian soldiered on through the incompetence of other legal people and a road committee to turn many miserable moments ...
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Apr 24,2020
Apr 24,2020
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We rent the property from Kelwaylaw,now we bought the property from them as well.Staffs provided us with an excellent service.They kept us informed all the way through the process.They are brilliant.Highly recommend!!Thank you very much....
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Mar 09,2020
Mar 09,2020
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I would not recommend Kelway Law to either seller or buy a property through. Staff are unprofessional and they have the worst communication skills of any agent I have ever dealt with. It would be very wrong move to deal with them....
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Jan 17,2020
Jan 17,2020
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Kelway Law went above and beyond all expectations. Their advice was invaluable, and they kept us fully informed throughout the entire selling process. They also made all of the necessary arrangements for a leaking water main, faulty boiler and "challenging" septic tank to be rectified ...
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Oct 09,2019
Oct 09,2019
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Very good communication with buyers. Good responses to queries raised. Helpful at all times. Friendly office. Particulars of houses very well presented....
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Aug 15,2019
Aug 15,2019
3
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Absolutley awful first experience with Kelway, and if only the landlord knew just how shoddy of a company we've been forced to deal with, I'm sure they would have pulled out years ago.
Our Viewing, Liphook Branch: Estate Agent couldn't open the door, so after 5/10 ...
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Aug 10,2019
Aug 10,2019
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I found Adrian to be highly unprofessional and totally lacking in communication skills. I stopped counting at 70 emails which he simply didn’t reply to despite chasing him repeatedly. In addition, there were also texts and voicemails that weren’t answered and ALL pertinent to ...
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Aug 12, 2019
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(1)
Thank you for your review Marisa. I am sorry that you feel that you have had bad service and I know that you found the process of selling your family home very difficult. Your property had been on the market for a little over a year with three other agents before we were instructed. We, of course managed to find a buyer for you and successfully managed the process through to exchange and completion. Regarding the emails, I received around 187 emails from you and I sent around 159 to you over t ...
Jul 25,2019
Jul 25,2019
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I am fairly certain that our house purchase would not have gone though had it not been for Adrian's effort. When it seemed all was lost Adrian was able to pull together all the parties and find a suitable compromise in almost impossible circumstances.
Furthermore ...
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Jul 23,2019
Jul 23,2019
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It was far from the easiest sale but Adrian kept it progressing and was always highly professional and easy and open to deal with. He was the only agent we used to find a serious buyer and, without him, the sale would not have gone ...
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Aug 12, 2019
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Thanks for your kind words Paul. ...
Jan 10,2019
Jan 10,2019
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Adrian Law handled the negotiation on our house purchase in a highly professional and timely manner. He thoroughly researched house prices in surrounding areas and provided valuable guidance during a pretty competitive bidding war!
My partner and I would not have secured our dream home ...
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Comment on agent fees
Good
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Dec 10,2018
Dec 10,2018
1
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Cowboys doesn't even begin to describe this company. I rented my home with them when living overseas (under a "fully managed" plan) and after a couple of years decided to sell. Hadn't particularly been happy with the service but stuck with them for the sale ...
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Comment on agent fees
Paid high fees for a "fully managed" choice on my property and they didn't manage the property to any kind of standard
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Nov 14,2018
Nov 14,2018
2
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As you can see from most of the latest reviews, this is a terrible estate agents. The agents, bar one (Abigail) are awful. Exactly what you'd expect from a sketch show representation of the industry. The service to sell was rushed, rude, and just trying ...
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Comment on agent fees
The fees are acceptable
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Jun 15,2018
Jun 15,2018
4
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I endeavour you to avoid this horrendous company. They encourage and initialise guzumping alongside awful customer service. *I wish to have never come across and hope you do not have to experience his lack of humanity. Kelway Law look after themselves and their **agendas. Please ...
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Jun 25, 2018
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If we are marketing a property and a buyer tries to reduce the amount they are paying for the property on the day of exchange, we will do all we can to act in our clients interest. In this instance we had a back up buyer to whom we sold the property for a higher amount. When you tried to gazump the new buyer our clients understandably did not want to deal with you.
I hope that you have now been successful in finding a new property.
Adrian Law ...
Mar 01,2018
Mar 01,2018
4
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DEFINITELY NOT RECOMMENDED. Did not turn up to confirmed appointment. Did not apologise. Does not respond to emails. From long experience, we would not recommend this agent....
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Feb 24,2017
Feb 24,2017
5
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I would not give this "gentleman" any stars, we rented a property from him, never again!!!!! the maintenance work took months to be done and was always done to the lowest possible standard. Which then needed doing again, more delay .DO NOT rent through this ...
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May 08,2015
May 08,2015
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Having had a less than positive tenant finding experience with another agency I looked to go elsewhere. On this occasion, with Kelway Law the experience was positive with time taken to find the right tenants with a strong awareness of the local market. In addition ...
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Mar 31,2015
Mar 31,2015
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Left the back door unlocked at end of open house and I discovered this when returning home several hours later.
Quickly achieved an asking price offer however, the agents either did not properly vet the prospective purchaser or were economical with the facts about her ...
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What agent could do to change your mind?
The marketing and process up to acceptance of offer was good, although I have concerns about the level of prospective purchaser vetting that was undertaken. Fees were expensive in relation to the service received, particularly when compared with the fee that the solicitor receives for undertaking the conveyancing. Fortunately I was able to rely on my solicitor for support. If I had known how much legwork I would need to do myself post offer, I would have considered selling privatelyAttached Filesnbsp;
Comment on agent fees
The marketing and process up to acceptance of offer was good, although I have concerns about the level of prospective purchaser vetting that was undertaken. Fees were expensive in relation to the service received, particularly when compared with the fee that the solicitor receives for undertaking the conveyancing. Fortunately I was able to rely on my solicitor for support. If I had known how much legwork I would need to do myself post offer, I would have considered selling privately
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Mar 30,2015
Mar 30,2015
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Agent was prompt in replying and updating progress at all times.
Information regarding the background to the property was conveyed accurately.
Handover process was completed seamlessly.
Negative - could have been a bit more personable in their dealings...
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Comment on agent fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
