Keats Fearn
4.3/5, 103 reviews
83% recommended
95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 103
26th Jan 2024
reviewed by 'Colin John Mitchell'
“We were always pleased that we chose Keats Fearn to sell our house in Farnham. They were consistently professional, engaged ......”
9th Sep 2023
reviewed by 'James'
“I can't praise James and the Team highly enough. Highly professional, diligent, Pro-active and helpful throughout. Many thanks....”
15th Aug 2023
reviewed by 'Val Valu'
“James and his team went over and above board in helping us with the sale of my parent's house.They ......”
6th Jul 2023
reviewed by 'sophie'
“James assisted us with the purchase of a house in Farnham recently which in all honesty, may not have happened ......”
19th May 2023
reviewed by 'Peter'
“Nothing but praise for the professionalism of Keats Fearn and the calm and unflappableDerek who is a master of the ......”
22nd Dec 2022
reviewed by 'Carly'
“James has been excellent throughout the transaction, dealing with a number of tricky issues quickly and efficiently, I would use ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £90,000 £1,150,000
Lettings 100% 90% £640 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 1 6 12 43 0 23 0 3 4
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA TPOS Sales TPOS Lettings TPOS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Keats Fearn Branches (view all 11)
Alresford, SO24
Alton Guildford, GU34
Farnham, GU9
Greyshott, GU26
Haslemere Guildford, GU27
Hindhead Guildford, GU26
Liphook Guildford, GU30
Mayfair London, W1K

“Have to say, I searched for somewhere to write a ......”

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Nov 01,2013
Minithumbdown
By: 'Disgruntled'
Nov 01,2013
1 people found
this helpful
Have to say, I searched for somewhere to write a review on Keats of Petersfield and when I read the first review, I thought this sounds just like our experience - always having to chase, they always blame someone else - never taking responsibility. The ...
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What agent could do to change your mind?
Take ownership and resolve problems and not pass the blame to everyone else. Surprised they can get tradespeople to work for them!
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“I used Keats for the sale of my property and ......”

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Oct 10,2013
Minithumbup
By: 'Peter'
Oct 10,2013
1 people found
this helpful
I used Keats for the sale of my property and could not be more satisfied. All of them on the sales team worked around the clock and went the extra mile to help us out. They didn't return a phone call one time and that ...
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“I used Keats for the sale of my property and ......”

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Sep 13,2013
Minithumbup
By: 'Peter'
Sep 13,2013
1 people found
this helpful
I used Keats for the sale of my property and could not be more satisfied. All of them on the sales team worked around the clock and went the extra mile to help us out. They didn't return a phone call one time and that ...
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“Do not ever rent from these cowboys. From day until ......”

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Aug 19,2013
Minithumbdown
By: 'unhappy'
Aug 19,2013
1 people found
this helpful
Do not ever rent from these cowboys. From day until the day left shocking. Came to sign the tenancy and pick up the keys on the agreed moving in day staff didn't know that we were coming even though we could see it written on ...
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What agent could do to change your mind?
Do the bare minimum, nothing special or out of the ordinary.
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Was this helpful? Yes
By: andrew skipp
Oct 02, 2013
View all comments (1)
It is always sad to read bad comments or have anyone thinking negative thoughts about our services. We do take every client and tenant as an individual and try to meet their expectations. I have read your comments and am looking into this case to find out why we failed you in so many ways. I am so glad that you took the time in writing down and sharing your experience as it gives us the chance to see how we can improve. I think it only fair to say that we are one of the oldest independent E ...

“Useless, rude and dishonest - these people seem to have ......”

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Aug 15,2013
Minithumbdown
By: 'Pondio'
Aug 15,2013
2 people found
this helpful
Useless, rude and dishonest - these people seem to have forgotten that a house is the biggest purchase most people with ever make and treat you like dirt. They failed to attend a prearranged appointment and we had to call when already at the property ...
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“Hands down to the rudest, most incompetent staff I've ever ......”

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Mar 21,2013
Minithumbdown
By: 'unhappy'
Mar 21,2013
2 people found
this helpful
Hands down to the rudest, most incompetent staff I've ever had the displeasure of dealing with. The issues with the property I rented for a short period of time were extensive. When I approached Keats to resolve the issues they did nothing and even lied ...
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By: andrew skipp
Oct 02, 2013
View all comments (1)
It was interesting reading your comments and I would like to thank you for your time. We do not leave tenant without heating and would do everything possible to maintain the property to the highest standard. I would like to comment on you point. “The property was poorly maintained and they even tried to withhold my deposit despite me leaving the property in a better state of repair than when I initially moved in” This is the reason why we carry out a fully independent inventory ...

“Avoid this incompetent company at all costs - whether you ......”

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Jan 09,2012
Minithumbdown
By: 'Ex-Keats'
Jan 09,2012
3 people found
this helpful
Avoid this incompetent company at all costs - whether you are tenant or landlord. I have never been spoken to in such a rude, condescending, patronising manner in all my life. The staff in the lettings office in Haslemere are rude, unhelpful and totally incapable ...
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What agent could do to change your mind?
No I do not wish to discuss this with the agent via this method. I have written to the MD of the Haslemere office and would prefer to deal with him directly. There are too many things they could have done better throughout our tenancy to change my mind that it really isn't worth writing them down here.
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“Had Keats to let our property - Discussed on a ......”

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Aug 11,2011
Minithumbdown
By: 'Praana'
Aug 11,2011
0 people found
this helpful
Had Keats to let our property - Discussed on a commission when the manager came for a survey, the commission went up by 2% when i got the paperwork- i recalled the conversation, returned to the discussed rates. This was a short time let and keats ...
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“rented from them for a year. Treat tenants like scum ......”

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Jun 29,2011
Minithumbdown
By: 'cckin'
Jun 29,2011
1 people found
this helpful
rented from them for a year. Treat tenants like scum and try to take every penny off you. I was made to revisit the property solely to remove a smear from a mirrror (else my deposit would be deducted). Suddenly the professional cleaner clause payable ...
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“They were useless. I had a serious problem with mould ......”

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Jun 08,2011
Minithumbdown
By: 'Gin'
Jun 08,2011
1 people found
this helpful
They were useless. I had a serious problem with mould and damp in the flat, and was told to buy a 'dehumidifier', the damp was so bad my duvet went mouldy! When I gave them a month's notice because of the terrible conditions they told ...
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“I have never received customer service like this before. This ......”

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Mar 22,2011
Minithumbdown
By: 'Travelstella'
Mar 22,2011
1 people found
this helpful
I have never received customer service like this before. This is a small office. I had made four phone calls over two weeks. Each time someone said they would call me back, but didn't! If this is the service you get trying to speak to ...
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“I urge you not to use these letting agents. Terrible ......”

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Nov 29,2010
Minithumbdown
By: 'littleperfect'
Nov 29,2010
4 people found
this helpful
I urge you not to use these letting agents. Terrible service from start to finish. Messages never get passed on, they have a shockingly relaxed attitude to complaints and even slag each other off to you. Quite frankly I don't want to get dragged into ...
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“An excellent team of experienced professionals....”

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Jan 27,2010
Minithumbup
By: 'John'
Jan 27,2010
1 people found
this helpful
An excellent team of experienced professionals....
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Vendor Fees

1.25%

Landlord Fees

10%

Tenant Fees

No fees set.
Last updated at 21/05/2024, 5:19 PM by James Fearn
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Write to James Fearn and if not happy with outcome/response write to the Property Ombudsman.
Last updated at 4:19 PM 21/05/2024 by James Fearn

Awards won by Keats Fearn

Regional Awards won by Keats Fearn

Individual Branch Awards

Farnham, GU9



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