Keats Fearn
4.3/5, 103 reviews
83% recommended
95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction
No company information

Contact Us

Latest Reviews

 View all Reviews 103
26th Jan 2024
reviewed by 'Colin John Mitchell'
“We were always pleased that we chose Keats Fearn to sell our house in Farnham. They were consistently professional, engaged ......”
9th Sep 2023
reviewed by 'James'
“I can't praise James and the Team highly enough. Highly professional, diligent, Pro-active and helpful throughout. Many thanks....”
15th Aug 2023
reviewed by 'Val Valu'
“James and his team went over and above board in helping us with the sale of my parent's house.They ......”
6th Jul 2023
reviewed by 'sophie'
“James assisted us with the purchase of a house in Farnham recently which in all honesty, may not have happened ......”
19th May 2023
reviewed by 'Peter'
“Nothing but praise for the professionalism of Keats Fearn and the calm and unflappableDerek who is a master of the ......”
22nd Dec 2022
reviewed by 'Carly'
“James has been excellent throughout the transaction, dealing with a number of tricky issues quickly and efficiently, I would use ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £90,000 £1,150,000
Lettings 100% 90% £640 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 1 6 12 43 0 23 0 3 4
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA TPOS Sales TPOS Lettings TPOS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Keats Fearn Branches (view all 11)
Alresford, SO24
Alton Guildford, GU34
Farnham, GU9
Greyshott, GU26
Haslemere Guildford, GU27
Hindhead Guildford, GU26
Liphook Guildford, GU30
Mayfair London, W1K

“We chose Keats Fearn to sell our property, they were ......”

Share on :
Jan 22,2018
Minithumbup
By: 'Clark'
Jan 22,2018
0 people found
this helpful
We chose Keats Fearn to sell our property, they were very competitive and efficient in dealing with any requests. We sold our house in the timescale required. I Would have no hesitation in using them in the future...
read full review
Comment on agent fees
Good fees
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I recently bought a rental property through Keats Fern. Throughout ......”

Share on :
Jan 18,2018
Minithumbup
By: 'Steve'
Jan 18,2018
0 people found
this helpful
I recently bought a rental property through Keats Fern. Throughout the purchase I found the company to be efficient and extremely professional at all stages. The process ran very smoothly as a result and I would not hesitate to recommend their services....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This was our first time moving in a largish chain (4), ......”

Share on :
Jan 17,2018
Minithumbup
By: 'Dave'
Jan 17,2018
1 people found
this helpful
This was our first time moving in a largish chain (4), it was complicated at times as we sold through them as well as bought from them and both experiences we were assisted professionally, friendly and above all honestly. We mostly dealt with James, the owner, ...
read full review
Comment on agent fees
Good.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“James fearn was very helpful in getting the property to ......”

Share on :
Dec 29,2017
Minithumbup
By: 'Dawn's'
Dec 29,2017
0 people found
this helpful
James fearn was very helpful in getting the property to market, coming up with ideas to present the property in the best light, ie moving furniture, etc. Sarah in the office was prompt and efficient in responding to any queries that arose thereafter. All at ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Purchased a property through Keats Fearn, very professional and helpful ......”

Share on :
Dec 21,2017
Minithumbup
By: 'Stuart'
Dec 21,2017
0 people found
this helpful
Purchased a property through Keats Fearn, very professional and helpful with every part of the process. Would recommend in the future....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am very thankful and satisfied with the service Keats ......”

Share on :
Dec 15,2017
Minithumbup
By: 'Hua'
Dec 15,2017
0 people found
this helpful
I am very thankful and satisfied with the service Keats Fearn has provided, the team has been very helpful, they are very professional with personal touch. They found a buyer very quickly, thank you...
read full review
Comment on agent fees
Very good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Keates Fearn successfully sold our house for us earlier this ......”

Share on :
Dec 04,2017
Minithumbup
By: 'SRobinson'
Dec 04,2017
0 people found
this helpful
Keates Fearn successfully sold our house for us earlier this year. They were extremely professional but also have a very friendly, helpful team. They were very knowledgeable about the local market and worked hard to get us to completion within a fairly tricky chain. I ...
read full review
Comment on agent fees
Fine.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Keats Fearn recently sold my house; at all times they ......”

Share on :
Oct 30,2017
Minithumbup
Staff profile picture
Derek
By: 'Mrs'
Oct 30,2017
0 people found
this helpful
Keats Fearn recently sold my house; at all times they behaved in a professional and efficient manner. They were always available to discuss any queries I had and fully supported me in selling my house as well as helping advise me on my onward purchase. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Keats Fearn have just acted for us on the successful ......”

Share on :
Oct 05,2017
Minithumbup
By: 'B'
Oct 05,2017
0 people found
this helpful
Keats Fearn have just acted for us on the successful sale of 3 flats in Farnham town centre. All 3 sales completed to the first applicants at or very close to the quoting price. James, Derek and the team worked professionally and tirelessly throughout the process - ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“James and the team at Keats Fearn were a great ......”

Share on :
Sep 25,2017
Minithumbup
By: 'Ann'
Sep 25,2017
0 people found
this helpful
James and the team at Keats Fearn were a great support with the sale of our house. From initial viewings of our property through to sale and completion we have found them to be friendly and professional and have kept us up to date through ...
read full review
Comment on agent fees
Happy with the negotiated fee.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We had a very good experience in selling our house ......”

Share on :
Sep 22,2017
Minithumbup
By: 'Peter'
Sep 22,2017
0 people found
this helpful
We had a very good experience in selling our house through Keats Fearn. At all times they were very professional and looked after us well, keeping us fully informed of progress. Then, whilst awaiting the exchange of contracts, their post sales department worked extremely hard ...
read full review
Comment on agent fees
Fair for the amount of work they were involved in
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Avoid at all costs - although the partner of the ......”

Share on :
Mar 28,2017
Minithumbdown
By: 'Wilfred'
Mar 28,2017
0 people found
this helpful
Avoid at all costs - although the partner of the company was very nice, I was messed around for 2 months after putting an offer in on a property. I had an offer accepted for significantly more than the asking price. Was told the seller had ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: James Fearn
Mar 29, 2017
View all comments (1)
Dear Rebecca, I am sorry your experience with Keats Fearn has not been as you would expect. As the owner of the business I take full responsibility. Regarding the disclosure element of the owner of the house you offered on working for Keats Fearn, I can confirm that I highlighted this on the details and also on the web portals that were used in marketing the house; I believe no one in person disclosed that in a conversation to you when you viewed or offered and I can only apologise. With referen ...

“I just wanted to reiterate the other review of this ......”

Share on :
Mar 07,2016
Minithumbdown
claim your profile
Rita
By: 'Keats'
Mar 07,2016
3 people found
this helpful
I just wanted to reiterate the other review of this branch as we have had the exact same problems and are having a dreadful time presently arguing about our requirement to have the chimney swept. The maintenance coordinator is incredibly condescending and rude and frankly, ...
read full review
Comment on agent fees
bad.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The letting arm of this agency leaves everything to be ......”

Share on :
Jan 12,2015
Minithumbdown
By: 'unhappyextennant'
Jan 12,2015
4 people found
this helpful
The letting arm of this agency leaves everything to be desired. They have been dishonourable and verging on dishonest in their dealings with me when they feel it is warranted. Once you have signed on the line and they have your money God help you ...
read full review
What agent could do to change your mind?
Without your tennants you have no business regardless of how many wonderful properties you have on your books. You need to give some serious customer service training to your lettings arm in Haslemere. Your tennants are not second class citizens and neither are your contractors. Treat them with respect and honesty and your company will flourish. You have a reputation that is not positive in the local area and take this as the trigger for improvement that reading the reviews is long over due in Haslemere.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Both Andrew and James gave very good feedback after viewings, ......”

Share on :
Nov 17,2014
Minithumbup
By: 'IMOGEN'
Nov 17,2014
0 people found
this helpful
Both Andrew and James gave very good feedback after viewings, and once sale terms had been agreed, kept in regular contact with the buyer and both sets of solicitors to ensure progress to completion. Also used Keats for letting and found this office to be ...
read full review
Comment on agent fees
Keats were joint agents sharing 2.5% with "winning" agent receiving 2/3 of total fee.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sophie has been extremely helpful and professional at all times. ......”

Share on :
Nov 17,2014
Minithumbup
claim your profile
Sophie
By: 'Sarah'
Nov 17,2014
0 people found
this helpful
Sophie has been extremely helpful and professional at all times. In total I will have only been at the above address for a matter of weeks having changed my mind shortly having taken up the tenancy. I am currently going through a very difficult time ...
read full review
Comment on agent fees
Reasonable and clearly set out.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have only one property managed by Keats in Petersfield. ......”

Share on :
Nov 17,2014
Minithumbup
claim your profile
Sophie
By: 'Forest'
Nov 17,2014
0 people found
this helpful
We have only one property managed by Keats in Petersfield. Generally, we find their management good with Sophie Keogh responsive and quick to resolve problems....
read full review
Comment on agent fees
I feel that the fees are on the high side when compared with range of fees charged by other agents that we use. It has not arisen in respect of this tenancy, as the tenants have been at the property for very many years, but I would like to see agents being more imaginative in the terms that are offered to tenants, at least after a probationery period. For example, why not a 2-year tenancy with a tenant-only break clause after a year or a one-year tenancy with a tenant-only break clause after six months.Agents should be prepared to offer. This gives flexibility for tenants and may avoid the landlord being faced with renewal fees or accepting a statutory periodic tenancy.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great customer service, from my first viewing of the property ......”

Share on :
Nov 13,2014
Minithumbup
claim your profile
Sophie
By: 'Fiona'
Nov 13,2014
0 people found
this helpful
Great customer service, from my first viewing of the property to me being given the keys. Referencing was straight forward, documents provided in a timely fashion and the let pack you are given with inventory etc is very impressive. I would highly recommend Sophie and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We are using Keats to find a tenant for our ......”

Share on :
Nov 12,2014
Minithumbup
claim your profile
Sophie
By: 'S'
Nov 12,2014
0 people found
this helpful
We are using Keats to find a tenant for our buy to let property. Sophie has been extremely helpful and has worked tirelessly to ensure that the property was vacant for as little time as possible. She has carried out numerous viewing which weren't always ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Keats produced a detailed and professional free valuation before we ......”

Share on :
Nov 02,2014
Minithumbup
By: 'Clive'
Nov 02,2014
0 people found
this helpful
Keats produced a detailed and professional free valuation before we employed them to sell our property. They helpfully informed us in advance of potential purchasers and this information proved accurate as one of these buyers followed up to completion. We were kept informed regularly by ...
read full review
Comment on agent fees
Very reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Keats have been brilliant - we've bought property through them ......”

Share on :
Oct 23,2014
Minithumbup
By: 'RichardTaylor'
Oct 23,2014
0 people found
this helpful
Keats have been brilliant - we've bought property through them before (thanks Andrew), but this time James provided the details on a new buy-to-let. He met us on-site, allowed us free-reign as we looked over the house and was able to answer every question we ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Keats were helpful, amenable, realistic and positive throughout the process ......”

Share on :
Sep 10,2014
Minithumbup
By: 'Chris'
Sep 10,2014
0 people found
this helpful
Keats were helpful, amenable, realistic and positive throughout the process of selling our house. Their fees were reasonable, and I couldn't fault their professionalism at any point....
read full review
Comment on agent fees
Very reasonable.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Keats in Petersfield were extremely helpful in selling our property ......”

Share on :
Sep 07,2014
Minithumbup
By: 'Daphne'
Sep 07,2014
0 people found
this helpful
Keats in Petersfield were extremely helpful in selling our property in Inmans Lane this summer. They matched us sensibly with relevant prospective buyers. The sale went through very smoothly and Keats were very helpful whenever I phoned through with any concerns....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This is the first time we have sold through Keats, ......”

Share on :
Aug 19,2014
Minithumbup
By: 'Devonald'
Aug 19,2014
0 people found
this helpful
This is the first time we have sold through Keats, having bought and sold many properties before. Our experience with was fantastic. From the brochure and the online advert, the keen pricing and the enthusiastic sales pitches from James - all aspects of our experience ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From my first dealings with this branch, everyone was very ......”

Share on :
Jul 28,2014
Minithumbup
By: 'RachelMaunder'
Jul 28,2014
0 people found
this helpful
From my first dealings with this branch, everyone was very courteous and helpful. Most of my dealings were with James Hounslow who made helpful suggestions and comments at viewing and kept the momentum going throughout the sales process....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Although it took a long time to find a buyer ......”

Share on :
Jul 11,2014
Minithumbup
By: 'Dave'
Jul 11,2014
0 people found
this helpful
Although it took a long time to find a buyer for my mother's retirement flat, Keats never lost interest. They were professional, friendly and helpful at all times. When I eventually decided to refurbish the flat to make it more appealing (their advice), the first ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They found a purchaser within a week of advertising our ......”

Share on :
Jul 11,2014
Minithumbup
By: 'Ian'
Jul 11,2014
0 people found
this helpful
They found a purchaser within a week of advertising our property, and kept on top of the sales progressing as the buyer was relocating from abroad....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were very happy with all the team at Keats ......”

Share on :
Jul 10,2014
Minithumbup
By: 'Mrs'
Jul 10,2014
0 people found
this helpful
We were very happy with all the team at Keats nothing was ever to much trouble , we had James and Andrew and Anna all very helpfull , I also found Anna went that extra mile for us always rang and kept us to date very happy ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been renting for over 10 years with different estate ......”

Share on :
Apr 14,2014
Minithumbdown
By: 'extenant'
Apr 14,2014
5 people found
this helpful
I have been renting for over 10 years with different estate agents and also private landlords. From my experience as a tenant I must say that the worst was renting a property managed by Keats in Haslemere. The only time they have been professional was on ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Keats Letting
Jul 21, 2014
View all comments (1)
Complaints like this are always disappointing and sadly we are unable to offer any resolution when the complainant hides behind a blog and won't even reveal their identity. Keats always use external inventory clerks in order to avoid bias and tenants have every opportunity to contest the inventory at the check in appointment which is taken at their pace and follows up with a check in report. Tenants are invited to attend the check out appointment giving every opportunity to comment on complicat ...

“I have never had a bad experience with an estate ......”

Share on :
Feb 28,2014
Minithumbdown
By: 'Ally'
Feb 28,2014
22 people found
this helpful
I have never had a bad experience with an estate agent until renting a property through Keats Fearn in Farnham and subsequently dealing with their Management company in Rickmansworth. My experience has compiled me to write this review to save other people from a hideous ...
read full review
What agent could do to change your mind?
If the issues had been resolved immediately then the relationship between us, the landlady and the agent would not have broken down irreparably. If the house had been in good repair to start with this would have been even better. The landlady deeming it acceptable to leave it in such as state as she did not mind living in those conditions is not a good enough reason to not then fix things that people paying you money need fixed to use the property as expected. We should have been properly compensated so that we were not out of pocket by over ‚£1000 due to 2 moves in 4 months. We should have been given our deposit back straight away. A sincere apology would also not have gone amis.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: James Fearn
Mar 10, 2014
View all comments (1)
Dear Ally, Further to your feedback comments; I am not surprised you have posted the above comments as I know this is your second bad experience renting a property and hence why you were so frustrated when this property did not meet you requirements. I can confirm that some of your comments are valid and some are not; I apologise for the shower not being fixed quicker, however our client had used that shower many times and felt there was not a problem but she did agree to a new mixer to be ...

Vendor Fees

1.25%

Landlord Fees

10%

Tenant Fees

No fees set.
Last updated at 21/05/2024, 5:19 PM by James Fearn
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Write to James Fearn and if not happy with outcome/response write to the Property Ombudsman.
Last updated at 4:19 PM 21/05/2024 by James Fearn

Awards won by Keats Fearn

Regional Awards won by Keats Fearn

Individual Branch Awards

Farnham, GU9



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn