Keatons
4.2/5, 373 reviews
81% recommended
92% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction
Keatons is a highly focused company with a great desire to improve the way that our business operates. show more Keatons is a highly focused company with a great desire to improve the way that our business operates.

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Latest Reviews

 View all Reviews 373
8th Aug 2024
reviewed by 'Ijeoma Umeokafor'
“Horrible experiences with Keatons agency. Very inconpetent staff, inhumane approach to renters, extremely poor services. They do not care about ......”
15th Dec 2023
reviewed by 'Camilla Castle'
“Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more ......”
29th Aug 2023
reviewed by 'Sum'
“Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat ......”
21st Oct 2022
reviewed by 'Tess'
“Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple ......”
13th Jan 2022
reviewed by 'Marharyta Karaiman'
“Keatons - real professionals!It was a pleasure to communicate with agency Keatons. An all round excellent service...highly professional, ......”
9th Nov 2021
reviewed by 'East End Landlord'
“Beyond harrowing experience dealing with Keatons Hackney.I never normally write reviews, let alone a long one like this one…......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 95% £250,000 £8,500,000
Lettings 84% 89% £925 £3,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
36 11 157 45 51 4 47 1 11 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Keatons Branches (view all 9)
Bow, E3
Canary Wharf, E14
Deptford, SE8
Hackney, E8
Kentish Town, NW5
London, NW5
Shoreditch, EC2A
Stratford, E15

“Great service...”

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May 07,2019
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Luke
By: 'Guy'
May 07,2019
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We selected Keatons after meeting a few local agencies and they stood out above the others in terms of clarity of advice, so we felt straight away we were with the right company. They were professional and helpful at all times and clear about what ...
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They were very reasonable and transparent.
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“Scamsters...”

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Apr 18,2019
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By: 'TJ'
Apr 18,2019
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This is one dodgy estate agent. They will charge you massive fees for independent check in/check out. This same company is the one they use for cleaning so is most definitely not independent. It will be a massive fight at the end to keep ...
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Comment on agent fees
Too high
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“Shani was brilliant...”

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Apr 13,2019
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shani
By: 'Lizzie'
Apr 13,2019
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Being heavily pregnant Shani was always considerate and conscientious when placing the new tenants and ensured at every step of the process I was informed and up to date on developments She often ensured I had valuable knowledge and gave friendly advice when needed...
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Comment on agent fees
Reasonable
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“Agents you can trust...”

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Apr 05,2019
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shani
By: 'vcoleman'
Apr 05,2019
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Shani has yet again found tenants for us on time and achieved the advertised rent. She is always so helpful, quick to respond to any queries and thorough in her approach. I recommend Keatons without hesitation, thank you to Shani, Luke and the team for ...
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“Helpfull...”

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Jan 30,2019
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shani
By: 'Jacopo'
Jan 30,2019
1 people found
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Every time I was unsure, and i had a problem she was ready to help , contact around to found a solution, In the end? We are in our flat... thanks to the team and to keatons, I already recommend to few people....
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“Good customer service...”

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Jan 30,2019
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shani
By: 'Lsutton'
Jan 30,2019
0 people found
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Good, high quality customer service. very friendly and helpful in processing the tenancy agreement as quick as possible. gave regular updates on what had been done and what needed to be done by all parties. Easy to contact and responded quickly to any queries....
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Comment on agent fees
Reasonable agency fees, cheaper than a lot of other firms.
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“Not worth it...”

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Jan 11,2019
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By: 'Lea'
Jan 11,2019
0 people found
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As a landlord, who is based overseas, I need to be able to trust the agency and people, who work there, without a doubt and it's not the case with Keatons. Here a are gents happy to make arrangements to deduct your money and allow ...
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Comment on agent fees
Not worth it
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“Great service...”

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Dec 04,2018
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shani
By: 'Jose'
Dec 04,2018
0 people found
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Shani was informed, honest, helpful and always keen to keep us in the loop with latest developments with regards to our application. I will be recommending her and Keatons to all of my friends! Thanks again!...
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Comment on agent fees
Fine for the returns!
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“Perfect...”

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Nov 27,2018
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shani
By: 'Perfect'
Nov 27,2018
0 people found
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Everyone I've spoken with at Keatons has always been professional and easy to deal with. Shani in particular, is courteous and supremely helpful. She is always incredibly quick to deal with any issues....
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Comment on agent fees
Perfect
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By: Head Office
Dec 03, 2018
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That's great to hear, thank you! ...

“Excellent Service...”

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Nov 21,2018
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shani
By: 'Happy'
Nov 21,2018
0 people found
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We experienced a positive and straight forward process right from the beginning and we were very satisfied with Shani's service and and the professionalism received by her and Keatons. Shani dealt with all our queries very well and what I thought was going to be ...
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“Horrifying experience with Keatons...”

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Nov 07,2018
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Stevie
By: 'Linh'
Nov 07,2018
1 people found
this helpful
I rented a studio from Keatons and moved in yesterday. The place was horrifyingly dirty to the point of there was unflushed toilet paper, half consumed food and soap, sanitary ware covered in limescale and a ton of previous tenant's belongings that I had to ...
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Comment on agent fees
Not worth even a penny
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“Fantastic Service...”

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Oct 11,2018
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Laura
By: 'Lauren'
Oct 11,2018
1 people found
this helpful
Everyone I've spoken with at Keatons has always been professional and easy to deal with. Laura, in particular, is courteous and supremely helpful. She is always incredibly quick to deal with any issues, and does so thoroughly. When something goes wrong in your flat as ...
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Comment on agent fees
Expensive, but it's London
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“AVOID KEATONS LIKE THE PLAGUE...”

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Sep 24,2018
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By: 'Jess'
Sep 24,2018
1 people found
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I had very specific requirements when I moved into the flat that I'm renting from them. Though these were agreed to before I paid the deposit none of them were met before the inventory took place. Keatons had three weeks to perform the cleaning, furniture ...
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Comment on agent fees
They aren't worth the money. In fact they've ended up costing me more money because of their incompetence
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By: Jess
Sep 26, 2018
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Just to add to this review, Hayley from the maintenance team lied to Tower Hamlets council about my pre-move requirements when I reported Keatons. I was very clear about wanting the mould removed and the walls repainted and even went as far as providing the application forms and emails in which this was stated but rather than apologise for the mistake, she kept lying. Do not trust these snakes! ...

“Excellent Service from Shani and Team at Keatons Stratford...”

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Sep 11,2018
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shani
By: 'Helen'
Sep 11,2018
0 people found
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Shani and the team at Keatons in Stratford are highly professional. They were prompt to respond to queries. The whole experience was straight forward and stress free. A fantastic service all round...
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“Fantastic service...”

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Sep 06,2018
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Hayley
By: 'Ben'
Sep 06,2018
0 people found
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I have been nothing but impressed with the level of service provided by Hayley and team in the maintenance department and Keatons overall as an agent. Keatons are the second agent I have used on a full management basis to let my property and the ...
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“Thank you to Hayley...”

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Aug 31,2018
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Hayley
By: 'Rachel'
Aug 31,2018
0 people found
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Over the last 10 years or so, Hayley has managed the letting of my flat while I have been based overseas. Throughout this time Hayley has managed all aspects of the tenancy, repairs, maintenance etc. I cannot fault Hayley's inputs. When requested, her advice has been ...
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“Great service...”

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Aug 22,2018
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shani
By: 'Wahome'
Aug 22,2018
1 people found
this helpful
Found a flat on my first viewing, and smooth process for submitting offer and sorting admin. Thanks for the great service....
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“Great service...”

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Aug 21,2018
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shani
By: 'Alex'
Aug 21,2018
0 people found
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We decided to use Keatons as they were the most professional of all the estate agents in the Stratford area - and they were able to offer us competitive rates. Shani was extremely professional and efficient in dealing with us - she found a tenant ...
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Comment on agent fees
Very fair and reasonable, compared to other agents' fees.
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“Keatons service...”

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Aug 08,2018
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shani
By: 'Anika'
Aug 08,2018
2 people found
this helpful
Shani has helped us greatly by making effort and organising everything to help us find our home. She is friendly and approachable. She informed us well about the property and made a great impression. Thank you for helping us with our home!...
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“Lettings...”

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Aug 06,2018
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Daniel
By: 'Ben'
Aug 06,2018
0 people found
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Great friendly and compassionate service highly recommended. An estate agent that cares. Found me good tenants with a quick turnaround...
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Comment on agent fees
Negotiable
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“Great estate agency...”

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Aug 02,2018
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Charlotte
By: 'James'
Aug 02,2018
0 people found
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Keatons have been the best estate agency that I've ever personally dealt with. They assisted us in finding the property we wanted, in the area wanted and also helped us acheive the budget we wanted. Charlotte has been very responsive, friendly and knowledgeable throughout the ...
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Comment on agent fees
Sensible and pretty normal.
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“Professionalism!...”

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Jul 18,2018
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shani
By: 'Andrea'
Jul 18,2018
0 people found
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Very Professional, she is always available to help in every occasion, and to give any type of suggestions whenever someone need them! Really recommended!...
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Good
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“Great work...”

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Jul 05,2018
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Ben
By: 'Cristian'
Jul 05,2018
0 people found
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The overall experience was a pleasant one. The agent offered me complete and accurate details of anything I asked for and greatly helped me understand all the steps involved in a letting process. Communication was top notch, we were kept up-to-date with any status changes ...
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“Open and Helpful...”

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Jul 05,2018
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By: 'CCV'
Jul 05,2018
0 people found
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Jas Singh​ was really open, helpful and kind to a first time buyer who had no idea what was going on! He was very quick with replying to queries and at explaining each stage of the process. Thanks Jas!...
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“Very Helpful...”

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Jun 27,2018
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Alan
By: 'Nick.Ak'
Jun 27,2018
0 people found
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Allan has been very helpful. We met at the property on time and he was very welcoming and provided with all the information needed, without any pressure. He kept in touch and also kept updating me on the whole process and sorted all issues out ...
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Comment on agent fees
good
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“FIVE STAR RATING...”

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Jun 26,2018
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Henry
By: 'Special'
Jun 26,2018
0 people found
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We purchased our lovely apartment and Henry Chisholm was so professional and kept us up to date with progress of purchase. Henry and Keaton Staff have all been fantastic and I would recommend Keatons for buying, selling or renting....
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Comment on agent fees
Good
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“Keatons Canary Wharf- Shaun Datngarm...”

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Jun 25,2018
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Shaun
By: 'Jess'
Jun 25,2018
0 people found
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Shaun has been absolutely amazing from the very beginning. When viewing the flat, he was understanding when my partner was running late. He was very clear and upfront about all the costs. He kept in constant communication, and even called to reassure us when we ...
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“Keatons Canary Wharf - Justine Reynolds...”

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Jun 19,2018
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Justine
By: 'AT'
Jun 19,2018
0 people found
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We have just moved in on a very nice flat managed by Keatons Canary Wharf. We have been in contact specifically with agent Justine Reynolds. Justine has been simply great. She has been fast, accurate and supportive in every single aspect. High level of professionalism ...
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Good
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By: Lily Cartmell
Aug 23, 2021
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Working with Justine Reynolds from Keatons was a total pleasure. She worked so hard to find us a house and helped us to secure it with the landlord. She was very professional, supportive and fast! I couldn't recommend her and Keatons more. Thank you! ...

“Great service...”

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Jun 16,2018
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Justine
By: 'Julio'
Jun 16,2018
0 people found
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We emailed our requirements for a place to rent at lunch time and we received a call from Justine Reynolds that afternoon. She worked well with our schedule and booked an appointment the next day. The flat met all our requirements without going over our ...
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“One bed flat sale...”

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Jun 11,2018
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David
By: 'Shane'
Jun 11,2018
0 people found
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I have been very impressed with the speed and professionalism of this part of the sale of my flat. David has always been friendly, helpful and responds quickly to any of my questions. I would highly recommend him....
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Comment on agent fees
The fee's were lowered slightly to match another agents offer.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:31 AM 11/01/2018 by Claire Mardle

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