Keatons
4.2/5, 373 reviews
81% recommended
92% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction
Keatons is a highly focused company with a great desire to improve the way that our business operates. show more Keatons is a highly focused company with a great desire to improve the way that our business operates.

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Latest Reviews

 View all Reviews 373
8th Aug 2024
reviewed by 'Ijeoma Umeokafor'
“Horrible experiences with Keatons agency. Very inconpetent staff, inhumane approach to renters, extremely poor services. They do not care about ......”
15th Dec 2023
reviewed by 'Camilla Castle'
“Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more ......”
29th Aug 2023
reviewed by 'Sum'
“Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat ......”
21st Oct 2022
reviewed by 'Tess'
“Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple ......”
13th Jan 2022
reviewed by 'Marharyta Karaiman'
“Keatons - real professionals!It was a pleasure to communicate with agency Keatons. An all round excellent service...highly professional, ......”
9th Nov 2021
reviewed by 'East End Landlord'
“Beyond harrowing experience dealing with Keatons Hackney.I never normally write reviews, let alone a long one like this one…......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 95% £250,000 £8,500,000
Lettings 84% 89% £925 £3,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
36 11 157 45 51 4 47 1 11 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Keatons Branches (view all 9)
Bow, E3
Canary Wharf, E14
Deptford, SE8
Hackney, E8
Kentish Town, NW5
London, NW5
Shoreditch, EC2A
Stratford, E15

“Rob will you marry me please? Beautiful man!...”

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Apr 08,2011
Minithumbup
By: 'Jennifer'
Apr 08,2011
3 people found
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Rob will you marry me please? Beautiful man!...
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“I am generally not a fan of review sites, but ......”

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Apr 03,2011
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By: 'Mishl4ever'
Apr 03,2011
0 people found
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I am generally not a fan of review sites, but felt compelled to leave a review of Keatons Estate Agents in Kentish Town. I have just moved into my new house which I purchased through them and I must say that the service was first ...
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“Many thanks for an efficient, informative and result driven service. ......”

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Mar 17,2011
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By: 'Hughes'
Mar 17,2011
0 people found
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Many thanks for an efficient, informative and result driven service. Wish I had gone to Keatons in the first place to sell my two bedroom flat. They are not the cheapest but you know what they say 'you get what....' WELL DONE...
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“A splendid effort from all the sales team and a ......”

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Mar 12,2011
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Joe
By: 'Beth'
Mar 12,2011
0 people found
this helpful
A splendid effort from all the sales team and a particular thank you to Lars, Joe and John for all your efforts on what proved to be a difficult sale due to my related purchase. Unfortunately not all agents are as good as you guys ...
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“I found my apartment through keatons and found their service ......”

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Mar 09,2011
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By: 'A.'
Mar 09,2011
0 people found
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I found my apartment through keatons and found their service to be exemplary and honest. The staff were very attentative, they made sure the whole process went smoothly and I love my new flat! ...
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“This isn't everything, just a few notes from my Jan-Dec 2010 ......”

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Feb 08,2011
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By: 'KeatonsAreEvil'
Feb 08,2011
17 people found
this helpful
This isn't everything, just a few notes from my Jan-Dec 2010 experience with Keatons - the most frustrating, awful, incompetent, rude and awful people I have EVER encountered. Literally. - High admin rates at sign-up for which we received the worst service imaginable - Offensively inaccurate ...
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“Over the year of renting my property with Keatons in ......”

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Feb 05,2011
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By: 'Janice11'
Feb 05,2011
16 people found
this helpful
Over the year of renting my property with Keatons in Hackney I found them to be absolutely rubbish: they told a tale of lies to prospective viewers, left rent go unpaid for months without informing me, whilst taking their fee upfront, not from the rent ...
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By: K
Feb 10, 2011
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Keatons' fees are always upfront, which would have been made clear to you when your property was valued... oh and it is also clearly laid out in the terms of business that you would have read and signed! I'm the Lettings manager, please feel free to call me and discuss this false claim, I'm sure you have my name and number. ...

“All mouth and no trousers. When it comes to giving ......”

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Feb 03,2011
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By: 'OneBedHunter'
Feb 03,2011
14 people found
this helpful
All mouth and no trousers. When it comes to giving it the big un, Keatons are up there with the best (worst?) - Foxtons! Stroll in to the branch, grab yourself a drink from the fully stocked fridges either side of the big wooden reception ...
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By: Realist
Mar 16, 2011
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Keatons doesn't accept tenants on DSS, i.e. housing benefits etc. Maybe that is why you weren't called. ...

“Initially the Keatons were nice and friendly when I was ......”

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Jan 31,2011
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By: 'keatonsuck'
Jan 31,2011
14 people found
this helpful
Initially the Keatons were nice and friendly when I was looking for a place. However, since I have moved in, I have had nothing but trouble with them. They do not honour their word. They don't fix anything. The front door was broken and all ...
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“I have a flat with a managed service provide by ......”

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Jan 26,2011
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By: 'Adam'
Jan 26,2011
19 people found
this helpful
I have a flat with a managed service provide by Keatons. They are extremely slow to respond to any queries and the staff at their managed service never return phone calls and seem to go out of their way to prevent work from being done....
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“Completely inept. Terrible service. In fact we had 3 repairs to ......”

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Jan 17,2011
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By: 'Michael'
Jan 17,2011
16 people found
this helpful
Completely inept. Terrible service. In fact we had 3 repairs to be made over 3 months, we couldn't get them to look at one of them, always excuses, never returned our phone calls. Only when we stopped paying rent in the 4th month of no action did ...
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“Just the most awful people I have ever dealt with, ......”

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Jan 12,2011
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By: 'enoughs'
Jan 12,2011
13 people found
this helpful
Just the most awful people I have ever dealt with, ever. I could rant on here for ages, but they have taken up too much of my time already....
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“I just completed on my first ever flat this week ......”

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Jan 08,2011
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Tarik
By: 'Happydays!'
Jan 08,2011
1 people found
this helpful
I just completed on my first ever flat this week through a different agent in Hackney. However I want to write a review about Tarik at Keatons in the Hackney office. I dealt with him for about six month from the start of my search ...
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“Check the small print! Keatons charge 75 pounds plus VAT for ......”

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Dec 09,2010
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By: 'keatonsrshit'
Dec 09,2010
14 people found
this helpful
Check the small print! Keatons charge 75 pounds plus VAT for renewing a contract per person living in the house. So basically, if you are in a couple and you rent somewhere, you'll pay 170 per year for them basically printing out a contract and changing the ...
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By: Realist
Mar 02, 2011
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And this is usually a free service?!! Not everyone is a charity mate! ...

“I've dealt with a lot of letting agents in my ......”

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Aug 03,2010
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By: 'verysad'
Aug 03,2010
16 people found
this helpful
I've dealt with a lot of letting agents in my time who have been very sneaky, dishonest and manipulative, but none have ever upset myself and my sharers so much that we felt it necessary to actively seek a way to warn other tenants, until ...
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By: Fed up of moaners
Feb 17, 2011
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A lot of your moaning relates to the inventory that was carried out. Are you aware that keatons use independent companies to do inventories? How can you blame Keatons for a third parties view on the condition of a property? ...

“Was let down at the last minute after having paid ......”

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Jul 30,2010
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By: 'may'
Jul 30,2010
14 people found
this helpful
Was let down at the last minute after having paid them ...
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By: e8
Aug 04, 2010
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This happened to me before with stirling akroyd, the thing is you have to be more philosophical about it- the agents are just told what to do and arent out to take your money or make life difficult for you. as long as you get your deposit back there isnt much to worry about? this is the way of the property market unfortunatly! ...

“Keatons sold a house yesterday that I was due to ......”

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Jul 22,2010
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By: 'HomelessIN2'
Jul 22,2010
14 people found
this helpful
Keatons sold a house yesterday that I was due to start renting in 9 days. They assured me on initial viewing and in a follow up conversation that the property was not for sale. As of yesterday they had the property as both for sale and ...
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By: Real world
Mar 07, 2011
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And you blame the agent not the owner? Do you really think they would waste their time showing you just to annoy you? ...

“I found Keatons very helpful, the lettings agents where not ......”

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Jul 21,2010
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By: 'Rogalka'
Jul 21,2010
4 people found
this helpful
I found Keatons very helpful, the lettings agents where not pushy, knew the area very well and were able to advice me on many things, I was also really impresed with their photography and publicity, it looks very professional and attractive....
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“i had dealt with the above Keatons offices for around 3 ......”

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Jun 17,2010
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By: 'firsttimebuyer'
Jun 17,2010
0 people found
this helpful
i had dealt with the above Keatons offices for around 3 months while looking for my first property and found them helpful and proffesional compared to a lot of the other agents in East London. The way they work can come across as being quite aggressive ...
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“Looking at a few properties and was extremley impressed with ......”

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Jun 17,2010
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By: 'Vela'
Jun 17,2010
0 people found
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Looking at a few properties and was extremley impressed with the manner that I was dealt with - both professional and inteligence by Vishal. Was always available when required and would commit to viewings and times. Also gave me options and have felt that I ...
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“I am a property developer and have sold four properties ......”

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Jun 17,2010
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By: 'Marie'
Jun 17,2010
0 people found
this helpful
I am a property developer and have sold four properties through Keatons (Bow Office), and each time they have found prospective buyers within a matter of weeks if not days! I have found them extremely professional and efficient, and I am looking forward in placing ...
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“Very positive experience having dealt with friendly, informative and reliable ......”

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Jun 17,2010
Minithumbup
By: 'Elaine'
Jun 17,2010
0 people found
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Very positive experience having dealt with friendly, informative and reliable members of the lettings team. The service received was, and still is excellent. I have recommended Keatons to family and friends who have received the same high standard service....
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“I highly recommend Keatons Hackney. The staff were professional, dedicated ......”

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Jun 17,2010
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By: 'Highly'
Jun 17,2010
0 people found
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I highly recommend Keatons Hackney. The staff were professional, dedicated and worked as a team. They always made me feel as if I was their number client and their advice was always spot on. Selling a flat can be stressful, but I have to say, ...
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“I used the Harringay branch to find me a rental ......”

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Jun 17,2010
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By: 'Stavilidis'
Jun 17,2010
0 people found
this helpful
I used the Harringay branch to find me a rental property and was pleased with the level of service and the extensive properties on offer. They seem to have the best selection of properties compared to their competitors and the whole experience was on the ...
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“Recently completed on a sale with Stratford branch. I found ......”

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Jun 17,2010
Minithumbup
By: 'Peg'
Jun 17,2010
0 people found
this helpful
Recently completed on a sale with Stratford branch. I found the service to be professional and helpful. When viewing properties, the agent often arranged viewing out of hours so I could go after work. Overall - very happy with service provided - would recommend....
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“Had everyone running in circles to part with money. Got ......”

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Apr 22,2010
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By: 'ANGRY'
Apr 22,2010
14 people found
this helpful
Had everyone running in circles to part with money. Got nothing but hassle in return and to top that were horribly rude at all times!...
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“Terrible. Unable to show me contract until I paid a ......”

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Apr 07,2010
Minithumbdown
By: 'Anon'
Apr 07,2010
18 people found
this helpful
Terrible. Unable to show me contract until I paid a deposit. Contract hugely unreasonable (was outside AST limit). I attempted to negotiate, they just left it until I ran out of time because I was commited to move out of my previous property. Avoid....
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“Crap serivce - in Stratford - went to view new ......”

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Oct 03,2009
Minithumbdown
By: 'GASMAN'
Oct 03,2009
14 people found
this helpful
Crap serivce - in Stratford - went to view new property (4 bed house). They said it was worth 300000 in Plaistow. Did not like it as there was no storage space. Thank God I did not put an offer as they changed the price to 270000 in ...
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“Keatons makes up the rules as it goes along. They ......”

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May 13,2009
Minithumbdown
By: 'Choco'
May 13,2009
14 people found
this helpful
Keatons makes up the rules as it goes along. They are dishonest, incompetent and expensive. I advise anyone to steer well clear of them. We were dealing with Keatons in Kentish Town. We found out that the lied to us that there was another offer ...
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“I cannot begin to tell you what a terrible experience ......”

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Apr 16,2009
Minithumbdown
By: 'kye'
Apr 16,2009
14 people found
this helpful
I cannot begin to tell you what a terrible experience I have had with Keatons in Hackney. As a landlord currently living abroad I have found the management to be dishonest, unprofessional and incompetent . They totally take advantage of the fact that I cant go ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:31 AM 11/01/2018 by Claire Mardle

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