“Shocking experience - how dare people providing a service treat ......”
1 Star Review
Aug 19,2013
By:
'beyond'
Aug 19,2013
Branch: London, 316-318 Kentish Town Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW5
Branch: London, 316-318 Kentish Town Road
Lettings (as a Tenant)
Postcode: NW5
8
people found
this helpful
Shocking experience - how dare people providing a service treat paying customers the way Keatons did to us? Dishonest, rude, unhelpful, misleading, confused, but more importantly they have no handle on the one thing they're supposed to do and that's coordinate the paperwork! Our landlady ...
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8
people found
this helpful
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“Where to begin! I purchased a property and this was ......”
5 Star Review
Aug 16,2013
By:
'Karen'
Aug 16,2013
Branch: London, 316-318 Kentish Town Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NW5
Branch: London, 316-318 Kentish Town Road
Sales (as a Buyer)
Postcode: NW5
1
people found
this helpful
Where to begin! I purchased a property and this was against a horrendous backdrop of my husband having two life threatening brain haemorrhages which left him paralysed and hospital bound for over a year.
James was always available to advise and hand hold, even when ...
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1
people found
this helpful
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“I want to thank the Keatons lettings team for finding ......”
5 Star Review
Aug 08,2013
By:
'Gemma'
Aug 08,2013
Branch: London, 316-318 Kentish Town Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NW5
Branch: London, 316-318 Kentish Town Road
Lettings (as a Landlord)
Postcode: NW5
0
people found
this helpful
I want to thank the Keatons lettings team for finding me lovely tenants and making the whole process simple and stress free. You guided me through step-by-step when I initially found the idea of renting my home quite daunting. I will highly recommend anyone I ...
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0
people found
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“Keatons and in particular Kamal were fantastic from start to ......”
5 Star Review
Jun 28,2013
By:
'Sarah'
Jun 28,2013
Branch: London, 352 Mare Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E5
Branch: London, 352 Mare Street
Sales (as a Vendor)
Postcode: E5
2
people found
this helpful
Keatons and in particular Kamal were fantastic from start to finish. They acted in a professional manner at all times, were polite and courteous and knew the Hackney property market inside out. Best of all was the price I achieved which was well over the ...
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2
people found
this helpful
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“Ainis Radzevicius is a fantastic estate agent, knowledgeable, very effective ......”
5 Star Review
Jun 03,2013
By:
'ziggyj'
Jun 03,2013
Branch: London, 152-154 The Grove
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E15
Branch: London, 152-154 The Grove
Sales (as a Vendor)
Postcode: E15
11
people found
this helpful
Ainis Radzevicius is a fantastic estate agent, knowledgeable, very effective in liaison between the parties involved in a sale and supremely patient in what turned out to be a very long sale period for my property, due to the type of property. I also found ...
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11
people found
this helpful
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“As with many of the agents I spoke to, Keatons ......”
5 Star Review
Jun 03,2013
By:
'Cindilu1963'
Jun 03,2013
Branch: London, 352 Mare Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E8
Branch: London, 352 Mare Street
Sales (as a Vendor)
Postcode: E8
4
people found
this helpful
As with many of the agents I spoke to, Keatons were full of promises and high expectations when I was putting my house on the market, but the agent Debby whom I dealt with seemed considerably more human than some of the alternatives.
I was ...
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4
people found
this helpful
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“I had a terrible experience renting a flat through Keatons ......”
1 Star Review
May 09,2013
By:
'Mad'
May 09,2013
Branch: London, 352 Mare Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E8
Branch: London, 352 Mare Street
Lettings (as a Tenant)
Postcode: E8
22
people found
this helpful
I had a terrible experience renting a flat through Keatons for three years. The flat was lovely. So was the landlord, who wanted to meet us before we signed our tenancy. However Keatons' badly organised administration, unprofessional standard of communication and slow response to broken ...
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22
people found
this helpful
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“I would like to thank you for the excellent service ......”
5 Star Review
May 08,2013
By:
'Paul'
May 08,2013
Branch: London, 152-154 The Grove
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E10
Branch: London, 152-154 The Grove
Sales (as a Vendor)
Postcode: E10
13
people found
this helpful
I would like to thank you for the excellent service that we received from all at the Stratford office whilst selling our house in E10. I believe that we got an excellent price for the property which smashed all the records for the area.It ...
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13
people found
this helpful
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“I am delighted with the service Keaton's offered me and ......”
5 Star Review
Apr 24,2013
By:
'Pauline'
Apr 24,2013
Branch: London, 352 Mare Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E9
Branch: London, 352 Mare Street
Sales (as a Vendor)
Postcode: E9
3
people found
this helpful
I am delighted with the service Keaton's offered me and in particular the effort Debby Blow the sales manager put in was amazing .
Thank you so much for all your hard work and it is so appreciated....
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3
people found
this helpful
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Yes
“Ainis was extremely professional and very helpful to us. He ......”
5 Star Review
Apr 19,2013
By:
'Livia'
Apr 19,2013
Branch: London, 152-154 The Grove
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: E10
Branch: London, 152-154 The Grove
Sales (as a Buyer)
Postcode: E10
16
people found
this helpful
Ainis was extremely professional and very helpful to us. He contributed significantly to us securing our lovely new property. The most helpful thing, which I had never come across before from an agent, is how he facilitated exchange of information and views with our sellers. ...
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16
people found
this helpful
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Yes
“Many thanks to Keatons in Hackney who helped me sell ......”
5 Star Review
Apr 08,2013
By:
'Sean'
Apr 08,2013
Branch: London, 352 Mare Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E8
Branch: London, 352 Mare Street
Sales (as a Vendor)
Postcode: E8
3
people found
this helpful
Many thanks to Keatons in Hackney who helped me sell my property. All the staff there were hard working and committed to helping us, always polite and extremely professional. Their tips and advice were excellent and I'm sure it helped make the sale go so ...
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3
people found
this helpful
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“The people I dealt with at Keatons in Stratford were ......”
4 Star Review
Mar 06,2013
By:
'Stonker'
Mar 06,2013
Branch: London, 152-154 The Grove
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: E15
Branch: London, 152-154 The Grove
Sales (as a Buyer)
Postcode: E15
15
people found
this helpful
The people I dealt with at Keatons in Stratford were helpful, informative and kept me in the loop when we were all under pressure near to completion date. I would happily recommend them...
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15
people found
this helpful
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“I was really delighted with the service offered by Ainis ......”
5 Star Review
Mar 02,2013
By:
'FirstTimeBuyer'
Mar 02,2013
Branch: London, 152-154 The Grove
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: E7
Branch: London, 152-154 The Grove
Sales (as a Buyer)
Postcode: E7
16
people found
this helpful
I was really delighted with the service offered by Ainis Radzevicius.
I am a first time buyer and had previously received some bad service from another estate agent. Ainis is very sensible, straight talking and generally easy to communicate with. An issue came up during ...
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16
people found
this helpful
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“My experience with Keatons can be summarized in just a ......”
1 Star Review
Jan 12,2013
By:
'Chulin'
Jan 12,2013
Branch: London, 316-318 Kentish Town Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW5
Branch: London, 316-318 Kentish Town Road
Lettings (as a Tenant)
Postcode: NW5
26
people found
this helpful
My experience with Keatons can be summarized in just a line: you will never know what is going to happen because it all comes down to the management and employees of the branch you are dealing with.
We rented a flat with them in 2005 and ...
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26
people found
this helpful
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“Keatons were excellent in helping me find a new house, ......”
5 Star Review
Jan 09,2013
By:
'Elaine'
Jan 09,2013
Branch: London, 397-399 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E2
Branch: London, 397-399 Mile End Road
Lettings (as a Tenant)
Postcode: E2
3
people found
this helpful
Keatons were excellent in helping me find a new house, I'd searched rightmove for months and thankfully took the choice to register directly with one of the Lettings team in bow. They kept in regular contact and as soon as my new flat came on ...
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3
people found
this helpful
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“I found that from start to finish the staff were ......”
5 Star Review
Dec 11,2012
By:
'Mrs'
Dec 11,2012
Branch: London, 397-399 Mile End Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E2
Branch: London, 397-399 Mile End Road
Sales (as a Vendor)
Postcode: E2
4
people found
this helpful
I found that from start to finish the staff were extremely efficient and made the whole process of selling my home very good. We dealt primarily with Joe Harvey who was most professional as we're all the Keatons staff we dealt with at thei Bow ...
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4
people found
this helpful
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“I wanted to register my satisfaction at the way Debby ......”
5 Star Review
Dec 04,2012
By:
'Barry'
Dec 04,2012
Branch: London, 352 Mare Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E5
Branch: London, 352 Mare Street
Sales (as a Vendor)
Postcode: E5
3
people found
this helpful
I wanted to register my satisfaction at the way Debby handled the sale of our home in Powerscroft Road. In the face of challenging conditions she managed to generate a steady trickle of prospective buyers and took a personal interest in ensuring we were happy ...
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3
people found
this helpful
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“Thank you to all the sales staff at Bow for ......”
5 Star Review
Nov 28,2012
By:
'Suzie'
Nov 28,2012
Branch: London, 397-399 Mile End Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode:
Branch: London, 397-399 Mile End Road
Sales (as a Vendor)
Postcode:
4
people found
this helpful
Thank you to all the sales staff at Bow for getting my house sold on Old Ford Road so efficiently, particularly when the sale became protracted and the buyer difficult....
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4
people found
this helpful
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“I've only had one meet with Ainis but from what ......”
4 Star Review
Nov 08,2012
By:
'Ellis'
Nov 08,2012
Branch: London, 152-154 The Grove
Services: Sales (Prospective customer)
Would you recommend?: Yes
Postcode:
Branch: London, 152-154 The Grove
Sales (Prospective customer)
Postcode:
18
people found
this helpful
I've only had one meet with Ainis but from what I can tell he is professional and knows what he is talking about. My questions were answered thoroughly with detail with his expertise and knowledge of the property I was viewing. It has been a ...
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18
people found
this helpful
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“Ainis has been selecting potential properties for me since the ......”
4 Star Review
Nov 07,2012
By:
'Lucy'
Nov 07,2012
Branch: London, 152-154 The Grove
Services: Sales (Prospective customer)
Would you recommend?: Yes
Postcode:
Branch: London, 152-154 The Grove
Sales (Prospective customer)
Postcode:
16
people found
this helpful
Ainis has been selecting potential properties for me since the day I enquired about one property. Normally you don't hear back from estate agents unless you call them and they are usually extremely rude and unhelpful in London in my experience. Ainis seems to really ...
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16
people found
this helpful
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“My experience with Keatons has been extremely stressful and quite ......”
1 Star Review
Sep 23,2012
By:
'stayawayfromkeatons'
Sep 23,2012
Branch: London, 352 Mare Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 352 Mare Street
Lettings (as a Tenant)
Postcode:
21
people found
this helpful
My experience with Keatons has been extremely stressful and quite upsetting. It has completely taken all of the excitement out of moving to my first apartment and I cannot warn others enough against using them.
At first, we picked an apartment and told the estate ...
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What agent could do to change your mind?
The agents could have done anything to help change my mind. Or done anything to earn their money full stop.
Attached Filesnbsp;
21
people found
this helpful
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“After squeezing us for every single penny we have and ......”
1 Star Review
Sep 18,2012
By:
'Angry'
Sep 18,2012
Branch: London, 397-399 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 397-399 Mile End Road
Lettings (as a Tenant)
Postcode:
25
people found
this helpful
After squeezing us for every single penny we have and losing our direct debit forms leading to us nearly being fined for late rent, they don't answer your questions nor do they provide any sort of customer service. They turn up to show you round ...
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What agent could do to change your mind?
Just avoid if you have any sort of self-worth.
Attached Filesnbsp;
25
people found
this helpful
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“Keatons make no attempt to contact you unless there is ......”
1 Star Review
Mar 26,2012
By:
'vexedtenant'
Mar 26,2012
Branch: London, 152-154 The Grove
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 152-154 The Grove
Lettings (as a Tenant)
Postcode:
25
people found
this helpful
Keatons make no attempt to contact you unless there is some financial incentive for them to do so.
We were told that they made 'a string of failed attempts to contact' us but even though i work from home and have an answerphone they never ...
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What agent could do to change your mind?
returned one call in the time we rented through them. passed on any our messages to the landlord.
returned our deposit within the 20 days as per our contract.
Attached Filesnbsp;
25
people found
this helpful
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“Even though an agent is bound by law to reveal ......”
2 Star Review
Mar 20,2012
By:
'John'
Mar 20,2012
Branch: London, 397-399 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 397-399 Mile End Road
Lettings (as a Tenant)
Postcode:
23
people found
this helpful
Even though an agent is bound by law to reveal whether a property is a car free development, Keatons withheld that information both verbally and from the contract. At this point I am seriously considering legal action against them....
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23
people found
this helpful
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“Please avoid them at all costs for the following reasons ......”
1 Star Review
Feb 23,2012
By:
'RAOC71'
Feb 23,2012
Branch: London, 316-318 Kentish Town Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Branch: London, 316-318 Kentish Town Road
Lettings (as a Landlord)
Postcode:
26
people found
this helpful
Please avoid them at all costs for the following reasons which we experienced:
- They constantly pushed 18 month or longer contracts at us (claiming these are the norm and that tenants were requesting them) whilst advising tenants that I as the Landlord was only accepting ...
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What agent could do to change your mind?
Nothing in the end. They should not be allowed to trade.
Attached Filesnbsp;
26
people found
this helpful
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“I have been a "loyal" customer of Keatons for a ......”
1 Star Review
Jan 28,2012
By:
'Kentish'
Jan 28,2012
Branch: London, 316-318 Kentish Town Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Branch: London, 316-318 Kentish Town Road
Lettings (as a Landlord)
Postcode:
21
people found
this helpful
I have been a "loyal" customer of Keatons for a number of years. I live overseas and trusted them to look after my flat through their full management service. Particularly lately, they have failed to take any sort of initiative, require constant reminders to follow ...
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What agent could do to change your mind?
if they actually work to earn their management fee, and responded to my queries, I would stay on
Attached Filesnbsp;
21
people found
this helpful
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“The most over-priced and useless estate agents I have ever ......”
1 Star Review
Jan 12,2012
By:
'Peter'
Jan 12,2012
Branch: London, 397-399 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 397-399 Mile End Road
Lettings (as a Tenant)
Postcode:
22
people found
this helpful
The most over-priced and useless estate agents I have ever had the discomfort of renting a property.
As a tenant, they are all very welcoming..... until you've parted ways with the extortionate finders fees etc. I have been a tenant within the property for 2 years ...
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What agent could do to change your mind?
Reduce costs. Return E-mails. Generally act in a more professional manner.
Attached Filesnbsp;
22
people found
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“I have found Keatons to be difficult to get in ......”
1 Star Review
Nov 28,2011
By:
'tomsc83'
Nov 28,2011
Branch: London, 397-399 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 397-399 Mile End Road
Lettings (as a Tenant)
Postcode:
20
people found
this helpful
I have found Keatons to be difficult to get in contact with and even more difficult to get even the most simple of answers from. I am moving out of a property managed by them and had gone through the same process we had done ...
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What agent could do to change your mind?
The agent could have actually answered my questions and engaged with me to help me find a solution to the problems I was having rather than just totally ignoring me and adding stress to what is an already stressful period. I don't think expecting the answer to 3 very simple questions should require 10+ emails to an increasingly large distribution list. But evidently it requires significantly more as I am still yet to receive a response. Sadly I am still waiting for some kind of response from Keatons as I am stuck in a situation I cannot afford and need to get resolved.
Attached Filesnbsp;
20
people found
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“Absolutely terrible, total waste of money (in my opinion) The ......”
1 Star Review
Nov 10,2011
By:
'bah'
Nov 10,2011
Branch: London, 352 Mare Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Branch: London, 352 Mare Street
Lettings (as a Landlord)
Postcode:
19
people found
this helpful
Absolutely terrible, total waste of money (in my opinion)
The team you deal with to arrange to let your property are great, they call back when they say, are friendly, and follow up any requests. However once you find a suitable tenant that's where the ...
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What agent could do to change your mind?
Just done what they said they would do and not make things so much more difficult than they need to be.
Attached Filesnbsp;
19
people found
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“As soon as the contract was signed and the money ......”
1 Star Review
Nov 04,2011
By:
'morph'
Nov 04,2011
Branch: London, 152-154 The Grove
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 152-154 The Grove
Lettings (as a Tenant)
Postcode:
18
people found
this helpful
As soon as the contract was signed and the money taken the problems began. I wanted to move out of the contract early as had a relative die, and my partner moved out, and keatons demanded the whole letting agents finding and management fee for ...
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What agent could do to change your mind?
the only thing keatons could do now to change my mind, would be to take the deposit as payment, and pay back the 1000 pounds they have taken as a fee, cancel the remaining 1877 pounds to pay as a fee, as i accept ending a contract early means a penalty, but the whole finding and management fee for the rest of the contract is double jeopardy, as the new tenant will pay the same rent as me now.
I could find them a new tenant for nothing, but they won't have it. scandalous.
also, their customer service is shocking, they don't respond to email or phone calls, only threats that would cost them money, i.e. get the repairs done yourself, and charge them.
Attached Filesnbsp;
18
people found
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