Keatons
4.2/5, 373 reviews
81% recommended
92% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction
Keatons is a highly focused company with a great desire to improve the way that our business operates. show more Keatons is a highly focused company with a great desire to improve the way that our business operates.

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Latest Reviews

 View all Reviews 373
8th Aug 2024
reviewed by 'Ijeoma Umeokafor'
“Horrible experiences with Keatons agency. Very inconpetent staff, inhumane approach to renters, extremely poor services. They do not care about ......”
15th Dec 2023
reviewed by 'Camilla Castle'
“Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more ......”
29th Aug 2023
reviewed by 'Sum'
“Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat ......”
21st Oct 2022
reviewed by 'Tess'
“Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple ......”
13th Jan 2022
reviewed by 'Marharyta Karaiman'
“Keatons - real professionals!It was a pleasure to communicate with agency Keatons. An all round excellent service...highly professional, ......”
9th Nov 2021
reviewed by 'East End Landlord'
“Beyond harrowing experience dealing with Keatons Hackney.I never normally write reviews, let alone a long one like this one…......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 95% £250,000 £8,500,000
Lettings 84% 89% £925 £3,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
36 11 157 45 51 4 47 1 11 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Letting agents
Latest Properties

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Keatons Branches (view all 9)
Bow, E3
Canary Wharf, E14
Deptford, SE8
Hackney, E8
Kentish Town, NW5
London, NW5
Shoreditch, EC2A
Stratford, E15

“Shocking experience - how dare people providing a service treat ......”

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Aug 19,2013
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Michael
By: 'beyond'
Aug 19,2013
8 people found
this helpful
Shocking experience - how dare people providing a service treat paying customers the way Keatons did to us? Dishonest, rude, unhelpful, misleading, confused, but more importantly they have no handle on the one thing they're supposed to do and that's coordinate the paperwork! Our landlady ...
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“Where to begin! I purchased a property and this was ......”

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Aug 16,2013
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By: 'Karen'
Aug 16,2013
1 people found
this helpful
Where to begin! I purchased a property and this was against a horrendous backdrop of my husband having two life threatening brain haemorrhages which left him paralysed and hospital bound for over a year. James was always available to advise and hand hold, even when ...
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“I want to thank the Keatons lettings team for finding ......”

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Aug 08,2013
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By: 'Gemma'
Aug 08,2013
0 people found
this helpful
I want to thank the Keatons lettings team for finding me lovely tenants and making the whole process simple and stress free. You guided me through step-by-step when I initially found the idea of renting my home quite daunting. I will highly recommend anyone I ...
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“Keatons and in particular Kamal were fantastic from start to ......”

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Jun 28,2013
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Kamal
By: 'Sarah'
Jun 28,2013
2 people found
this helpful
Keatons and in particular Kamal were fantastic from start to finish. They acted in a professional manner at all times, were polite and courteous and knew the Hackney property market inside out. Best of all was the price I achieved which was well over the ...
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“Ainis Radzevicius is a fantastic estate agent, knowledgeable, very effective ......”

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Jun 03,2013
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By: 'ziggyj'
Jun 03,2013
11 people found
this helpful
Ainis Radzevicius is a fantastic estate agent, knowledgeable, very effective in liaison between the parties involved in a sale and supremely patient in what turned out to be a very long sale period for my property, due to the type of property. I also found ...
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“As with many of the agents I spoke to, Keatons ......”

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Jun 03,2013
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Debby
By: 'Cindilu1963'
Jun 03,2013
4 people found
this helpful
As with many of the agents I spoke to, Keatons were full of promises and high expectations when I was putting my house on the market, but the agent Debby whom I dealt with seemed considerably more human than some of the alternatives. I was ...
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“I had a terrible experience renting a flat through Keatons ......”

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May 09,2013
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By: 'Mad'
May 09,2013
22 people found
this helpful
I had a terrible experience renting a flat through Keatons for three years. The flat was lovely. So was the landlord, who wanted to meet us before we signed our tenancy. However Keatons' badly organised administration, unprofessional standard of communication and slow response to broken ...
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By: Customer Care
May 15, 2013
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Hi we are sorry to hear you had a bad experience with us and we would like to know more about this. Would you please email [email protected] with your details so we can connect and find out more. ...

“I would like to thank you for the excellent service ......”

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May 08,2013
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By: 'Paul'
May 08,2013
13 people found
this helpful
I would like to thank you for the excellent service that we received from all at the Stratford office whilst selling our house in E10. I believe that we got an excellent price for the property which smashed all the records for the area.It ...
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“I am delighted with the service Keaton's offered me and ......”

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Apr 24,2013
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Debby
By: 'Pauline'
Apr 24,2013
3 people found
this helpful
I am delighted with the service Keaton's offered me and in particular the effort Debby Blow the sales manager put in was amazing . Thank you so much for all your hard work and it is so appreciated....
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“Ainis was extremely professional and very helpful to us. He ......”

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Apr 19,2013
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By: 'Livia'
Apr 19,2013
16 people found
this helpful
Ainis was extremely professional and very helpful to us. He contributed significantly to us securing our lovely new property. The most helpful thing, which I had never come across before from an agent, is how he facilitated exchange of information and views with our sellers. ...
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“Many thanks to Keatons in Hackney who helped me sell ......”

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Apr 08,2013
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By: 'Sean'
Apr 08,2013
3 people found
this helpful
Many thanks to Keatons in Hackney who helped me sell my property. All the staff there were hard working and committed to helping us, always polite and extremely professional. Their tips and advice were excellent and I'm sure it helped make the sale go so ...
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“The people I dealt with at Keatons in Stratford were ......”

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Mar 06,2013
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By: 'Stonker'
Mar 06,2013
15 people found
this helpful
The people I dealt with at Keatons in Stratford were helpful, informative and kept me in the loop when we were all under pressure near to completion date. I would happily recommend them...
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“I was really delighted with the service offered by Ainis ......”

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Mar 02,2013
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By: 'FirstTimeBuyer'
Mar 02,2013
16 people found
this helpful
I was really delighted with the service offered by Ainis Radzevicius. I am a first time buyer and had previously received some bad service from another estate agent. Ainis is very sensible, straight talking and generally easy to communicate with. An issue came up during ...
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“My experience with Keatons can be summarized in just a ......”

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Jan 12,2013
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By: 'Chulin'
Jan 12,2013
26 people found
this helpful
My experience with Keatons can be summarized in just a line: you will never know what is going to happen because it all comes down to the management and employees of the branch you are dealing with. We rented a flat with them in 2005 and ...
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By: Eric C
Feb 08, 2013
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Hi Chulin, Unfortunately I'm having the same problem with Keatons. How did you get the landlord's email? Thanks ...

“Keatons were excellent in helping me find a new house, ......”

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Jan 09,2013
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By: 'Elaine'
Jan 09,2013
3 people found
this helpful
Keatons were excellent in helping me find a new house, I'd searched rightmove for months and thankfully took the choice to register directly with one of the Lettings team in bow. They kept in regular contact and as soon as my new flat came on ...
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“I found that from start to finish the staff were ......”

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Dec 11,2012
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Joe
By: 'Mrs'
Dec 11,2012
4 people found
this helpful
I found that from start to finish the staff were extremely efficient and made the whole process of selling my home very good. We dealt primarily with Joe Harvey who was most professional as we're all the Keatons staff we dealt with at thei Bow ...
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“I wanted to register my satisfaction at the way Debby ......”

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Dec 04,2012
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Debby
By: 'Barry'
Dec 04,2012
3 people found
this helpful
I wanted to register my satisfaction at the way Debby handled the sale of our home in Powerscroft Road. In the face of challenging conditions she managed to generate a steady trickle of prospective buyers and took a personal interest in ensuring we were happy ...
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“Thank you to all the sales staff at Bow for ......”

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Nov 28,2012
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By: 'Suzie'
Nov 28,2012
4 people found
this helpful
Thank you to all the sales staff at Bow for getting my house sold on Old Ford Road so efficiently, particularly when the sale became protracted and the buyer difficult....
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“I've only had one meet with Ainis but from what ......”

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Nov 08,2012
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By: 'Ellis'
Nov 08,2012
18 people found
this helpful
I've only had one meet with Ainis but from what I can tell he is professional and knows what he is talking about. My questions were answered thoroughly with detail with his expertise and knowledge of the property I was viewing. It has been a ...
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“Ainis has been selecting potential properties for me since the ......”

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Nov 07,2012
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By: 'Lucy'
Nov 07,2012
16 people found
this helpful
Ainis has been selecting potential properties for me since the day I enquired about one property. Normally you don't hear back from estate agents unless you call them and they are usually extremely rude and unhelpful in London in my experience. Ainis seems to really ...
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“My experience with Keatons has been extremely stressful and quite ......”

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Sep 23,2012
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By: 'stayawayfromkeatons'
Sep 23,2012
21 people found
this helpful
My experience with Keatons has been extremely stressful and quite upsetting. It has completely taken all of the excitement out of moving to my first apartment and I cannot warn others enough against using them. At first, we picked an apartment and told the estate ...
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What agent could do to change your mind?
The agents could have done anything to help change my mind. Or done anything to earn their money full stop.
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“After squeezing us for every single penny we have and ......”

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Sep 18,2012
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By: 'Angry'
Sep 18,2012
25 people found
this helpful
After squeezing us for every single penny we have and losing our direct debit forms leading to us nearly being fined for late rent, they don't answer your questions nor do they provide any sort of customer service. They turn up to show you round ...
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What agent could do to change your mind?
Just avoid if you have any sort of self-worth.
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“Keatons make no attempt to contact you unless there is ......”

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Mar 26,2012
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By: 'vexedtenant'
Mar 26,2012
25 people found
this helpful
Keatons make no attempt to contact you unless there is some financial incentive for them to do so. We were told that they made 'a string of failed attempts to contact' us but even though i work from home and have an answerphone they never ...
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What agent could do to change your mind?
returned one call in the time we rented through them. passed on any our messages to the landlord. returned our deposit within the 20 days as per our contract.
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By: Keaonts Cares
Mar 29, 2012
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Dear Customer, I am sorry you have had a bad experience, if you can please contact [email protected] we would like to know more. Kind regards. Keatons ...

“Even though an agent is bound by law to reveal ......”

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Mar 20,2012
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Isabel
By: 'John'
Mar 20,2012
23 people found
this helpful
Even though an agent is bound by law to reveal whether a property is a car free development, Keatons withheld that information both verbally and from the contract. At this point I am seriously considering legal action against them....
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“Please avoid them at all costs for the following reasons ......”

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Feb 23,2012
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Ross
By: 'RAOC71'
Feb 23,2012
26 people found
this helpful
Please avoid them at all costs for the following reasons which we experienced: - They constantly pushed 18 month or longer contracts at us (claiming these are the norm and that tenants were requesting them) whilst advising tenants that I as the Landlord was only accepting ...
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What agent could do to change your mind?
Nothing in the end. They should not be allowed to trade.
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“I have been a "loyal" customer of Keatons for a ......”

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Jan 28,2012
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By: 'Kentish'
Jan 28,2012
21 people found
this helpful
I have been a "loyal" customer of Keatons for a number of years. I live overseas and trusted them to look after my flat through their full management service. Particularly lately, they have failed to take any sort of initiative, require constant reminders to follow ...
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What agent could do to change your mind?
if they actually work to earn their management fee, and responded to my queries, I would stay on
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“The most over-priced and useless estate agents I have ever ......”

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Jan 12,2012
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By: 'Peter'
Jan 12,2012
22 people found
this helpful
The most over-priced and useless estate agents I have ever had the discomfort of renting a property. As a tenant, they are all very welcoming..... until you've parted ways with the extortionate finders fees etc. I have been a tenant within the property for 2 years ...
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What agent could do to change your mind?
Reduce costs. Return E-mails. Generally act in a more professional manner.
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“I have found Keatons to be difficult to get in ......”

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Nov 28,2011
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By: 'tomsc83'
Nov 28,2011
20 people found
this helpful
I have found Keatons to be difficult to get in contact with and even more difficult to get even the most simple of answers from. I am moving out of a property managed by them and had gone through the same process we had done ...
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What agent could do to change your mind?
The agent could have actually answered my questions and engaged with me to help me find a solution to the problems I was having rather than just totally ignoring me and adding stress to what is an already stressful period. I don't think expecting the answer to 3 very simple questions should require 10+ emails to an increasingly large distribution list. But evidently it requires significantly more as I am still yet to receive a response. Sadly I am still waiting for some kind of response from Keatons as I am stuck in a situation I cannot afford and need to get resolved.
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By: Realist
Jun 14, 2012
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So a senior manager is supposed to check email/ voice message of their staff? Imbecile! ...

“Absolutely terrible, total waste of money (in my opinion) The ......”

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Nov 10,2011
Minithumbdown
By: 'bah'
Nov 10,2011
19 people found
this helpful
Absolutely terrible, total waste of money (in my opinion) The team you deal with to arrange to let your property are great, they call back when they say, are friendly, and follow up any requests. However once you find a suitable tenant that's where the ...
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What agent could do to change your mind?
Just done what they said they would do and not make things so much more difficult than they need to be.
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“As soon as the contract was signed and the money ......”

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Nov 04,2011
Minithumbdown
By: 'morph'
Nov 04,2011
18 people found
this helpful
As soon as the contract was signed and the money taken the problems began. I wanted to move out of the contract early as had a relative die, and my partner moved out, and keatons demanded the whole letting agents finding and management fee for ...
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What agent could do to change your mind?
the only thing keatons could do now to change my mind, would be to take the deposit as payment, and pay back the 1000 pounds they have taken as a fee, cancel the remaining 1877 pounds to pay as a fee, as i accept ending a contract early means a penalty, but the whole finding and management fee for the rest of the contract is double jeopardy, as the new tenant will pay the same rent as me now. I could find them a new tenant for nothing, but they won't have it. scandalous. also, their customer service is shocking, they don't respond to email or phone calls, only threats that would cost them money, i.e. get the repairs done yourself, and charge them.
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By: sap
Jul 12, 2013
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peter? the ubiquitous peter. peter who had never been in my garden to my knowledge (you have to have a key to get in there),... yet when i mentioned that 2 bikes had been stolen when we were on holiday , he said - o, the ones you had locked up in the garden? crooks the lot of them. I cannot wait to move out of this flat with its moth-infested carpet, falling apart kitchen and plaster falling from the damp ceiling... ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:31 AM 11/01/2018 by Claire Mardle

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